2/10 Horrible
Voyageur vérifié
13 févr. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We checked in on 23rd and checked out on 29th January, total 6 nights stay (room #146).
We checked in on 23rd January. We did some outside activities but stayed mainly at your hotel enjoying exclusively your hotel’s food and beverage. Specially on 27th and 28th, we exclusively stayed at Marriott Phuket from morning to evening. The problem is I became very ill on the night of 28th, after the diner at the seaside restaurant ( we ate the Lobster and beef set + cheese burger) followed by ana iced coffee at the lobby bar. I started to vomit, I vomited total 3 times and got severe diarrhea. On 29th, We stayed in the room and called urgently a doctor. My companion started to be ill while departing the hotel toward the airport. It was a nightmare. We continued being ill for almost 7 more days back to Paris. 2 days out of 6 days ruined. And we even do not have positive memory as the trip ended badly rattan than recharging us. We made official claim to the GM (Mr Matthias Sutter) of the hotel, but he thinks it is not hotel's problem. So at 5th day of staying at that hotel, eating and drinking and sleeping on the hotel's bed, peeing at the hotel's toilettes exclusively at the hotel. He says the vomitting and diarrhea is not because of the hotel's hygiene. So is this ours??????? Very disappointed. I think this hotel lacks the fundamental hygienic issues. Don't go to Marriott Phuket. You and your family will be coming back sick and disappointed.
Voyageur vérifié
Séjour de 6 nuits en janvier 2019