Avis sur Mövenpick Villas & Residences Phu Quoc
Mövenpick Villas & Residences Phu Quoc
Ong Lang Beach, Phu Quoc
Avis
8,8
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Linh le 20 avr. 2023
Dear Valued Guest,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager
8/10 Bien
Stuart
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 2 nuits en avril 2024
Réponse de Linh le 8 avr. 2024
Dear Stuart, Thank you for sharing your feedback with us. We're thrilled to hear that you found our staff helpful and friendly, and that you enjoyed our facilities overall.We apologize for any confusion regarding the distinction between our residence and the hotel. It's important to note that the residence is located a short 5-minute walk from the beach and main facilities, and we also offer a buggy service upon request for added convenience.When it comes to the cleanliness of our beach and sea, we are fully committed to upholding high standards throughout our resort. It's worth mentioning that during certain times of the year, such as when currents shift, there may be instances where debris washes up onto our shore. Please rest assured that we take immediate action to address any such matters, ensuring that all our guests can continue to enjoy a pristine beach experience.Your feedback is valuable to us, and we hope that despite these challenges, you still had an enjoyable stay. We hope to have another opportunity to welcoming you back again in the future, and ensure that your experience exceeds your expectations. Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Radek
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Radek
Séjour de 5 nuits en mars 2024
Réponse de Linh le 5 avr. 2024
Dear Radek,We deeply appreciate your dedication in sharing your feedback with us. Your constructive input is immensely valuable as it serves as a compass for improving our service standards and recognizing our strengths. Please know that your comments will be communicated to our team to concentrate on areas that require enhancement while upholding the aspects where we excel. Thank you once more for choosing to stay at our resort, and we eagerly anticipate welcoming you back again in the future. Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
wanky
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wanky
Séjour de 4 nuits en mars 2024
Réponse de Linh le 1 avr. 2024
Dear wanky,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at our resort, we hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Liza
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liza
Séjour de 4 nuits en mars 2024
Réponse de Linh le 1 avr. 2024
Dear Liza,Thank you for sharing your experience with us. We're thrilled to hear that you had an amazing stay at our resort and enjoyed our facilities.We share your concern about the trash issue on the beach and are actively collaborating with the local community to find solutions and contribute to the cleanliness of the environment.Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Kind regards,Linh DinhSr. Guest Experience Manager
8/10 Bien
RIITTA
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Syrjässä
RIITTA
Séjour de 5 nuits en janvier 2024
Réponse de Linh le 7 févr. 2024
Dear RIITTA,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing our Movenpick for your holiday, we look forward to welcoming you back again soon. Kind regards,Linh DinhSr. Guest Experience Manager
8/10 Bien
INMO
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
INMO
Séjour de 5 nuits en janvier 2024
Réponse de Linh le 20 mars 2024
Dear INMO, Thank you for taking the time to share your feedback regarding your recent stay at our villa. We truly value all input as it helps us improve and provide a better experience for our guests. However, we're sincerely sorry to hear about the concerns you raised regarding the behavior of our buggy driver and the interaction with another individual on the property. Your safety and comfort are of utmost importance to us, and we take such matters very seriously.Rest assured, we will address these issues immediately with our team members to ensure that proper protocols are followed and that our guests feel safe and respected at all times. Once again, thank you for bringing these matters to our attention. We hope that despite these challenges, you were able to enjoy your overall experience with us and that you will give us another opportunity to exceed your expectations in the future. Kind regards,Linh DinhSr. Guest Experience Manager
6/10 Satisfaisant
joungwoo
Voyage en famille
4 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
joungwoo
Séjour de 3 nuits en janvier 2024
Réponse de Linh le 7 févr. 2024
Dear joungwoo,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Emma
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emma
Séjour de 4 nuits en janvier 2024
Réponse de Linh le 7 févr. 2024
Dear Emma,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Hunjik
22 janv. 2024
Hunjik
Séjour de 2 nuits en janvier 2024
Réponse de Linh le 24 janv. 2024
Dear Hunjik,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Asim
21 janv. 2024
Asim
Séjour de 5 nuits en janvier 2024
Réponse de Linh le 24 janv. 2024
Dear Asim,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
8/10 Bien
Denise
13 janv. 2024
Denise
Séjour de 2 nuits en janvier 2024
Réponse de Linh le 24 janv. 2024
Dear Denise,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
8/10 Bien
Jennifer
11 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Jennifer
Séjour de 12 nuits en décembre 2023
Réponse de Linh le 24 janv. 2024
Dear Jennifer,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Thanh nghia
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanh nghia
Séjour de 3 nuits en janvier 2024
Réponse de Linh le 12 janv. 2024
Dear Thanh nghia,We are delighted to hear that your experience in our 3-bedroom villa was amazing! It's wonderful to know that the layout was perfect for your needs. We appreciate your positive feedback and hope that the rest of your stay is equally enjoyable.We're here to ensure your stay with us is truly exceptional.Thank you for choosing our resort, and we look forward to continuing to exceed your expectations.Kind regards,Linh DinhSr. Guest Experience Manager
8/10 Bien
INHO
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
INHO
Séjour de 3 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear INHO,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
2/10 Horrible
Tsutomu
8 janv. 2024
Tsutomu
Séjour de 4 nuits en janvier 2024
Réponse de Linh le 12 janv. 2024
Dear Tsutomu,We appreciate your feedback, and we regret to see your low rating. We would be grateful for the opportunity to enhance our services based on your experience. Please take a moment to share your feedback with us. Our team is ready to assist, and your insights will help us better understand any challenges you encountered during your recent visit. Feel free to reach out at any time; we are here to listen and improve.Thank you once again.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
SEONGJU
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SEONGJU
Séjour de 4 nuits en janvier 2024
Réponse de Linh le 12 janv. 2024
Dear SEONGJU,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
6/10 Satisfaisant
Tohru
Voyage en famille avec de jeunes enfants
3 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tohru
Séjour de 2 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear Tohru,We appreciate your feedback, and we regret to see your low rating. We would be grateful for the opportunity to enhance our services based on your experience. Please take a moment to share your feedback with us. Our team is ready to assist, and your insights will help us better understand any challenges you encountered during your recent visit. Feel free to reach out at any time; we are here to listen and improve.Thank you once again.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Alex
Voyage en famille, Voyage en groupe
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 4 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear Alex,Thank you for sharing your positive review of your recent stay with us. We are pleased to hear that you had a great experience, and your kind words motivate our team to continue delivering excellent service. Your recommendation is highly appreciated.It was a pleasure to have you as our guest, and we look forward to the opportunity of welcoming you back for another memorable stay.Thank you once again for choosing our resort, and we hope to see you again soon. Safe travels!Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Ryan
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 3 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear Ryan,Thank you for sharing your incredible experience at Movenpick. We are thrilled to hear that your stay with us was nothing short of amazing, and we truly appreciate your detailed feedback.It's heartening to know that our staff's welcoming and attentive service made you feel at home. It's fantastic to hear that our amenities contributed to a memorable stay.Most importantly, we are honored that our exceptional service stood out, with our staff going above and beyond to ensure your stay was special.Thank you for highly recommending our resort. We look forward to the pleasure of welcoming you back for another luxurious and unforgettable experience on this beautiful island.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Brendan
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brendan
Séjour de 5 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear Brendan,Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you found our resort excellent, and we truly appreciate your kind words about our customer service. It's wonderful to know that you enjoyed the offerings at our restaurants and bars, and that our staff exceeded your expectations.Your high recommendation means a lot to us, and we are grateful for your endorsement. We look forward to the opportunity to welcome you back to our resort hotel in the future.Thank you for choosing us, and we appreciate your positive feedback.Kind regards,Linh DinhSr. Guest Experience Manager
6/10 Satisfaisant
michelle
30 déc. 2023
michelle
Séjour de 5 nuits en décembre 2023
Réponse de Linh le 24 janv. 2024
Dear michelle,Thank you for taking the time to provide us with your rating. We trust that your stay met your expectations.Once again, we appreciate your choice to stay with us, and we eagerly anticipate the opportunity to welcome you back in the near future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 10 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear Value Guest,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
BOKYUNG
26 déc. 2023
BOKYUNG
Séjour de 3 nuits en décembre 2023
Réponse de Linh le 12 janv. 2024
Dear BOKYUNG,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Dick
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dick
Séjour de 5 nuits en octobre 2023
Réponse de Linh le 1 nov. 2023
Dear Dick, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
SEUNGIL
Voyage en famille
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SEUNGIL
Séjour de 2 nuits en octobre 2023
Réponse de Linh le 30 oct. 2023
Dear SEUNGIL,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Chi Tung
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chi Tung
Séjour de 2 nuits en octobre 2023
Réponse de Linh le 19 oct. 2023
Dear Chi Tung, Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Nina
Voyage en couple
28 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 1 nuit en septembre 2023
Réponse de Linh le 29 sept. 2023
Dear Nina,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
WUN WAH STELLA
Voyage en famille avec de jeunes enfants
12 sept. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
WUN WAH STELLA
Séjour de 1 nuit en septembre 2023
Réponse de Linh le 13 sept. 2023
Dear Wun Wah Stella,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share your comment with our team.Once again, thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Chi Yung
12 août 2023
Chi Yung
Séjour de 5 nuits en août 2023
Réponse de Linh le 25 août 2023
Dear Chi Yung,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Emma
Voyage en groupe
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emma
Séjour de 3 nuits en juillet 2023
Réponse de Linh le 1 août 2023
Dear Emma,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
10/10 Excellent
Phat
Voyage en famille
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phat
Séjour de 7 nuits en juin 2023
Réponse de Linh le 7 juil. 2023
Dear Phat,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for trusting and choosing Movenpick for your holiday, we look forward to welcoming you back again in the near future.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Barry, London
21 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barry
Séjour de 9 nuits en avril 2023
Réponse de Linh le 26 juin 2023
Dear Barry,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again on your future stay.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Tim
Voyage en famille avec de jeunes enfants
14 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 3 nuits en juin 2023
Réponse de Linh le 15 juin 2023
Dear Tim,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Y, Champaign
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
9 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Y
Séjour de 5 nuits en juin 2023
Réponse de Linh le 14 juin 2023
Dear Y,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon Kind regardsLinh DinhGuest Experience Manager
10/10 Excellent
Jenny
Voyage en famille
5 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 3 nuits en juin 2023
Réponse de Linh le 7 juin 2023
Dear Jenny,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again, thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager
8/10 Bien
Tammy
21 mai 2023
Les points forts : Personnel et service
Tammy
Séjour de 1 nuit en mai 2023
Réponse de Linh le 14 juin 2023
Dear Tammy,Thank you for taking the to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Marina
Voyage en couple
19 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marina
Séjour de 2 nuits en mai 2023
Réponse de Linh le 22 mai 2023
Dear Marina,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experienceOnce again thank you for choosing to stay at Movenpick, and we hope to welcoming you back again soonKind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Nicol
Voyage en famille
4 mai 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nicol
Séjour de 5 nuits en avril 2023
Réponse de Linh le 5 mai 2023
Dear Nicol,Thank you so much for your wonderful review of Movenpick! We are delighted to hear that you had such an amazing experience. Our staff are always willing to help and ensure that our guests have the best possible stay, so we are pleased that this was noticed. Once again thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
JUNGHYUN
17 avr. 2023
JUNGHYUN
Séjour de 1 nuit en avril 2023
Réponse de Linh le 20 avr. 2023
Dear JUNGHYUN,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
CHAELIN
14 avr. 2023
CHAELIN
Séjour de 1 nuit en avril 2023
Réponse de Linh le 20 avr. 2023
Dear CHAELIN,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
13 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable Resort Holiday
Voyageur vérifié
Séjour de 4 nuits en avril 2023
Réponse de Linh le 14 avr. 2023
Dear valued Guest,Thank you for taking the time to share your experience. We are delighted to hear that you have enjoyed our facilities especially our signature Foam party. It was our pleasure to have you staying at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager
8/10 Bien
JENNY
Voyage en couple
4 avr. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
JENNY
Séjour de 3 nuits en mars 2023
Réponse de Linh le 12 avr. 2023
Dear JENNY,Thank you for bringing this to our attention. We apologize for any inconvenience caused to you and we regret that you may have missed the note setup in the room in relation to the charges for the missing/bottle water in the room. We understand your frustration and we are working with the relevant department to ensure that all our guests are well informed upon arrival in the future.We would like to thank you for choosing to stay with Movenpick and we hope you will choose to stay with us again soon.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
SEO WOO
Voyage en famille avec de jeunes enfants
29 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SEO WOO
Séjour de 4 nuits en mars 2023
Réponse de Linh le 30 mars 2023
Dear Seo Woo,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience.Once again, thank you for choosing to stay at Movenpick, and we look forward to welcoming you back in the near future.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
kevin
Voyage en couple
27 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kevin
Séjour de 7 nuits en mars 2023
Réponse de Linh le 29 mars 2023
Dear kevin,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed our accommodation. Once again, thank you for choosing to stay at Movenpick, and we look forward to welcoming you back in the near future.Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Jessica
Voyage en famille
10 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastiskt hotell.
Jessica
Séjour de 1 nuit en mars 2023
Réponse de Linh le 15 mars 2023
Dear Jessica,Thank you very much for your time to share with us your wonderful experience from the last visit at Movenpick. We are delighted to know that you have enjoyed our service delivered by our passionate team member.Once again, thank you for choosing Movenpick family as your home get away from home, we would love the chance to welcoming you back again soon on your upcoming holiday. Please do not hesitate to reach out to us at anytime for your future visit. Kind regards,Linh DinhGuest Experience Manager
8/10 Bien
Stefan
2 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Großes Hotel mit großem Pool und tollem Frühstück
Stefan
Séjour de 8 nuits en février 2023
Réponse de Linh le 3 mars 2023
Dear Stefan,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. It is these types of comments that are very rewarding for our team members. Once again, thank you for choosing to stay at Movenpick, It would be our pleasure to welcoming you back again on your future holiday.Kind regards,Linh DinhGuest Experience Manager
6/10 Satisfaisant
hana
3 févr. 2023
hana
Séjour de 1 nuit en février 2023
Réponse de Linh le 16 févr. 2023
Dear hana,Thank you so much for taking your time to rate for us. We are sorry to see your low rating, I hope your stay at Movenpick has been a good one, if not please let us know so we can have the opportunity to address any concerns or issues that may have arisen during your stay. We look forward to hear back from you, and to have another opportunity to welcoming you back again in the future. Kind regards,Linh DinhGuest Experience Manager
10/10 Excellent
Sakyrine
29 janv. 2023
Sakyrine
Séjour de 3 nuits en janvier 2023
Réponse de Linh le 15 mars 2023
Dear Sakyrine,Thank you for taking the time to rate for us, we hope that your stay has been a great experience.Once again thank you for choosing to stay at Movenpick. We hope to welcoming you back on your future stay.Kind regards,Linh DinhGuest Experience Manager
4/10 Médiocre
Hiroyuki
14 janv. 2023