Réception

Avis sur SureStay Plus by Best Western Mesa Superstition Springs

2.5 out of 5

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 543 avis sur 1093." "
Note des voyageurs de 8 (Bien), d’après 319 avis sur 1093." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 1093." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1093." "
Note des voyageurs de 2 (Horrible), d’après 55 avis sur 1093." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Manager le 13 mai 2024
Hello Danielle, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bien

DIMITRI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pas de charme particulier, mais chambres spacieuses et très confortables. Bon petit déjeuner. Au milieu d'une zone commerciale, mais calme. Bien situé pour visiter l'est de Phoenix (Apache Trail, Goldfield, Tonto, ...)
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 28 nov. 2023
Hi Dimitri,Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you found our rooms spacious and very comfortable, enjoyed the good breakfast, and appreciated the quietness despite being in the middle of a commercial area. Creating a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations. We appreciate your patronage and look forward to the opportunity to welcome you back on your next visit.

8/10 Bien

christel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Très bon hôtel avec piscine et petit déjeuner inclus. La literie confortable. Il y avait aussi frigo, micro ondes et cafetière. La voie rapide est juste à côté mais l'endroit est calme. Juste un petit bémol, l'homme de l'accueil pas du tout sympathique et très froid, contrairement à ses autres collègues.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello christel,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

M.

Séjour de 1 nuit en juin 2023
Réponse de Guest Relation Management le 7 juin 2023
Hi M.,It was our pleasure to have you, and we're so glad you enjoyed your stay. Your 10/10 rating means a lot to us. Thank you for staying, and we hope to welcome you again soon.

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service rapide et efficace. Déjeuner complet. Lit confortable, douche excellente.
Séjour de 1 nuit en mai 2022
Réponse de Manager le 10 juin 2022
Hello Jean, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our service. We hope to someday have another opportunity to host your stay.

6/10 Satisfaisant

David, Lakeside

Les points forts : Propreté et personnel et service
This was an average motel that was affordable. It was clean and the beds were comfortable, but the walls were thin, so it was a little noisy in the hallway. It didn’t help that the ice machine was around the corner from our door. The free breakfast was ok- nothing special, but it was included. We’d probably stay there again, if we were looking for a cheaper place for the night.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello David, We appreciate your feedback on your recent stay with us. It's great to hear that you found our rooms clean and beds comfortable. We apologize for any inconvenience you experienced with noise levels in the hallway and the proximity of the ice machine. Your comments about the breakfast are duly noted. Should your travels bring you back to the area, we'd be happy to welcome you again as our guest.

6/10 Satisfaisant

Karen

1st night room by ice machine and elevator. Very noisy. Changed rooms next day much better. Was very disappointed there was no water at all for guests. Vending machines were also out of water. No water in hot Arizona climate for guests? Front desk lady finally gave me 1 bottle …
Séjour de 3 nuits en mai 2024
Réponse de Manager le 13 mai 2024
Hello Karen, We apologize for the inconvenience you experienced with the noise during your first night but are glad to hear that your room change provided a more comfortable stay. We regret the shortage of water during your visit and appreciate your understanding. Your feedback is valuable, and we will address this with our team for improvement.

10/10 Excellent

Gilbert

Voyage d’affaires
Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 9 mai 2024
Hi Gilbert,Thank you for your feedback! We're delighted to hear that you found our staff to be friendly during your stay with us. Providing excellent service and hospitality is important to us, and we're thrilled that our team members made a positive impression on you. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 8 mai 2024
Hi Dan,Thank you for your feedback! We're delighted to hear that you had a great stay with us. Ensuring that our guests have a pleasant and enjoyable experience is our top priority, and we're thrilled that everything met your expectations during your visit. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

8/10 Bien

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was super nice, I wasn't a fan of the bathroom pocket door, it would have been easier to use with a handle.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Karen,Thank you for sharing your feedback with us. We appreciate your kind words about our team. We will take your suggestions regarding the bathroom door into consideration for future improvements.

2/10 Horrible

Stephanie, Boise

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Stephanie,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant experience at our hotel.

8/10 Bien

shari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not to far from hospital
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 1 mai 2024
Hi Shari,Thank you for sharing your feedback about our hotel's location. We're pleased to hear that you found our location convenient, especially being close to the hospital. We understand the importance of proximity to essential services like hospitals, and we're glad that our location met your needs during your stay. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to welcome you back for another comfortable visit in the future.

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, modern, comfortable, affordable. Lots of shopping and dining nearby, close to the airport.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Karen,Thank you for sharing your positive feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you found our hotel to be clean, modern, comfortable, and affordable. We're also pleased that our location near shopping, dining options, and the airport contributed positively to your experience. Ensuring a pleasant and convenient stay for our guests is our goal, and we're glad that we could meet your expectations. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very comfortable and conveniently close to family
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Michael,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay at our hotel very comfortable and conveniently close to your family. Ensuring a comfortable and convenient experience for our guests is important to us, and we're glad that our location met your needs and allowed you to be close to your family. Thank you for choosing to stay Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!

8/10 Bien

Shelly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Shelly,Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is great. Room is very comfortable.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Robin,We are delighted to hear that you found our staff great and the room comfortable during your stay. We strive to provide exceptional service and a relaxing environment for all our guests. Your positive feedback is greatly appreciated.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Christine,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Scott,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon to create more wonderful memories together.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for my trip
Séjour de 2 nuits en mars 2024
Réponse de Manager le 28 avr. 2024
Hello Joseph,We are thrilled to hear that our hotel's location was convenient for your trip. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Despite being located on a mall and shopping property, it was quiet, and safe. You could walk or drive to walmart best buy, sit down resturants or fast food, and there is a full mall with stores like kohls, jc penney etc
Séjour de 2 nuits en avril 2024
Réponse de Manager le 28 avr. 2024
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location near popular shopping options and restaurants. It's great to hear that you found the surroundings quiet and safe for your stay. We hope you enjoyed exploring the nearby amenities and had a pleasant time during your visit.

10/10 Excellent

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 28 avr. 2024
Hello Vicki,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

HECTOR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Guest Relation Management le 23 avr. 2024
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Médiocre

greg

Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 mai 2024
Hello greg, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us. We value your feedback and would like to ensure your future experiences meet your expectations.

8/10 Bien

Lakia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to find, easy Check in and a decent room.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.

6/10 Satisfaisant

Mike

Voyage en famille
Room was not very well cleaned
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.

8/10 Bien

Cecilia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.

8/10 Bien

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Brad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
Séjour de 4 nuits en avril 2024
Réponse de Guest Relation Management le 19 avr. 2024
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.

4/10 Médiocre

Darren

Les points forts : Propreté
Les points faibles : Personnel et service
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 19 avr. 2024
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Bien

shari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a very strong smell. To much perfume. Burned my eyes.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.

8/10 Bien

Tha

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 17 avr. 2024
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was just fine for my needs.
Séjour de 5 nuits en avril 2024
Réponse de Guest Relation Management le 16 avr. 2024
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Pamela

Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Pamela,We are thrilled to hear that you had a wonderful stay at our hotel! If there is anything else we can do to further enhance your experience in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en avril 2024
Réponse de Guest Relation Management le 9 avr. 2024
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 9 avr. 2024
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

8/10 Bien

Johnny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Guest Relation Management le 9 avr. 2024
Hi Johnny,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Horrible

Kennadee

Les points faibles : Infrastructures et conditions de l’hébergement
Have stayed here numerous times but this time was very disappointing. Room was dirty and dark as well as toilet. Housekeeping wanted to clean my room at 9 am When check out wasn’t till 11. For 500$ a night was not worth it. Would rather have slept in my car
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 9 avr. 2024
Hi Kennadee,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Breanna

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, very pleased with our stay. Thank you for making my first time traveling so pleasant(;
Séjour de 5 nuits en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Breanna,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

6/10 Satisfaisant

Jason

Les points forts : Propreté, personnel et service, équipements
Just ok. The room was decent, clean and somewhat updated. Really wanted to unwind after traveling all day by watching some tv but this was very frustrating. Upon arrival tv would not switch to cable. The man at the front desk had to come up and reset everything. Got the cable working, but as soon as he left I found that the remote would randomly quit working about every 30 seconds. I gave up on tv and decided to go to bed early. The bed was fine but every time the people in the room above me moved it sounded like someone was about to fall through the ceiling. Ultimately these aren't necessarily major issues for a hotel as they are common problems, but based on the rating I guess I expected better.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 4 avr. 2024
Hi Jason,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be decent, clean, and somewhat updated. Your concerns will be shared with our maintenance team to address these issues promptly and ensure that they do not recur in the future. We will also look into ways to mitigate noise disturbances in our hotel to ensure a more peaceful and restful experience for our guests. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

2/10 Horrible

Mark

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The price was double what it should be for the quality of the motel. It was the worst I've seen in quite some time and the staff were completely inflexible for upgrades or extra accommodations for elderly guests. My 87-year-old parents just needed an hour or two later check out and they absolutely would not budge. The motel was barely half full so it was not a capacity issue. Instead of letting them have one extra hour to check out my parents had to book another whole night just for a little bit of extra time. Horrible service, no amenities, very uncomfortable beds and bedding, along with a strange smell. Zero stars, do not recommend
Séjour de 3 nuits en mars 2024
Réponse de Guest Relation Management le 2 avr. 2024
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Rose-Ann

Voyage en famille
Les points forts : Propreté et personnel et service
First got a room someone had smoked in. The staff was incredibly friendly and professional. They gave me another room quickly and it was much better. However, room was next to the pool and although pool hours ended at 10 pm I did not complain as families were having fun, but next time I would request a room away from the pool. And the breakfast area was too crowded so did not enoy or participate in the continental breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 2 avr. 2024
Hi Rose-Ann,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that our staff provided you with friendly and professional service and promptly addressed the issue with the initial room. Your comfort and satisfaction are important to us, and we're pleased that you found the second room to be much better. We understand your preference for a room away from the pool area, and we'll make a note of that for any future reservations you make with us. We'll also review our procedures to ensure that all guests have a comfortable dining experience during breakfast hours. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 Excellent

Sam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The lady at the desk was very polite and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Sam,We are delighted to hear that our front desk team provided excellent service during your stay. Your feedback is greatly appreciated.

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room and comfortable beds at a great rate!
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 29 mars 2024
Hi William,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and beds comfortable. Providing a comfortable and pleasant experience for our guests at a great rate is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place close airport, and mall
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 26 mars 2024
Hi Crystal,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice place, especially given its proximity to the airport and mall. Providing convenience and comfort to our guests is our top priority, and we're glad that our location suited your needs. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Satisfaisant

Leysa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The property in general was pretty good. My bathroom was warn and dingy. Looked like it could have used a good scrubbing in tub/shower. My friend had stayed there and the upstairs had been renovated so maybe they haven’t gotten to the first floor yet.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relation Management le 26 mars 2024
Hi Leysa,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you found our property to be pretty good overall. Your comments regarding the cleanliness and appearance of the bathroom have been noted, and we will address this with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your understanding and patience, and we hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future

4/10 Médiocre

Angelica

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Unkept. Looks like a cheap hotel, but was expensive. I have stayed at a Surestay before and it was nice and clean.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Angelica,We appreciate your feedback and regret to hear about your experience. We strive to provide a clean and comfortable stay for all our guests. We encourage you to reach out to our management team directly with any further concerns.

8/10 Bien

M.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
TV remote didnt work. We were only able to get one channel. Sink slow to drain. Old building and doing the best they can to keep it up. Pool nice. Breakfast included and decent. Staff nice. Good location.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello M.,Thank you for sharing your feedback with us. We appreciate your kind words about our pool, breakfast, staff, and location. We are glad you had a pleasant stay despite the remote issue and slow drain - we are constantly working to improve our facilities. We hope to welcome you back in the future.

2/10 Horrible

Elaheh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello Elaheh,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and strive to improve for all our guests.

10/10 Excellent

Allison

Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 9 avr. 2024
Hi Allison,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Easy access to all shopping and the highway. Only thing, 2 Best Westerns in the same vicinity so make sure you go to the correct one. Great facility and very clean
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 19 mars 2024
Hi Sharon,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel very clean and that you enjoyed the easy access to shopping and the highway. We appreciate your mention of the multiple Best Westerns in the area and the importance of ensuring guests arrive at the correct location. We'll look into ways to make this clearer for our guests in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.