Piscine extérieure, parasols de plage, chaises longues
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Avis sur Sonesta Suites Scottsdale Gainey Ranch

3.5 out of 5
Sonesta Suites Scottsdale Gainey Ranch
7300 E Gainey Suites Dr, Scottsdale, AZ

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 587 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 245 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 102 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 1000." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je recommande la chambre Cabana. Ça fait toute la différence. Nous avons passé un beau séjour. Très bon service. Merci
Séjour de 3 nuits en mai 2024

10/10 Excellent

JEAN PIERRE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Joshua Talbot le 4 déc. 2022
Dear Jean, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua Talbot

10/10 Excellent

Ariadna

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Dan

Voyage en famille
Les points forts : Personnel et service et équipements
This property was conveniently located for the places that we needed to get to while in the Phoenix area. Unfortunately it is starting to show its age; carpets and some doors were in rough shape and showers should be updated with newer fixtures and safety bars. The housekeeping “light touch” was ineffective in my opinion, necessitating numerous trips to the desk to request additional towels and TP. When the room was cleaned it was not done very well. We found bits of broken glass in the carpet on two occasions, so who knows how long they had been there.
Séjour de 10 nuits en avril 2024

8/10 Bien

Tammy S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Tammy, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua Talbot

10/10 Excellent

Leah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were fantastic and I would stay again.
Séjour de 4 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Leah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second time staying here and it has been great both times.
Séjour de 1 nuit en mai 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Gerald, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. We are so glad to see you returning again!Looking forward to welcoming you again soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Presley

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
no comment
Séjour de 2 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Presley, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua Talbot

8/10 Bien

Denise

Voyage en couple
Les points forts : Personnel et service
The pool and courtyard were lovely. The room spacious, but could use a good cleaning/updating. The staff are nice. I would ask about convention/private events during your stay because it might effect your peaceful enjoyment of the facilities.
Séjour de 7 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Leah, We are so happy to hear you had a great stay with us. We appreciate your positive feedback regarding our pool facility and cleanliness. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Isaac

Les points forts : Infrastructures et conditions de l’hébergement
Stayed there from Wednesday through Friday and my room was never serviced during my stay.
Séjour de 2 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Issac, We apologize for any inconvenience cause by the services not rendered during your stay. I have to ask, did you request service during your stay? We do no do automatic daily housekeeping services. We only do If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Stanley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great happy hour and complimentary breakfast.
Séjour de 2 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Stanley, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Clinton

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place. Nothing great but nothing bad either. Handy area for business travel.
Séjour de 5 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Clinton, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Lori

Séjour de 2 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Lori, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua Talbot

10/10 Excellent

Valentina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a nice property, too bad the jacuzzi did not function. The common area can be cleaner too.
Séjour de 3 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Valentina, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Scott, Cranston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean, quiet and nicely appointed. The pool was wonderful but the hot tub was out of order.
Séjour de 2 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Scott, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Shavonne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location to shops and restaurants. Quiet pool which also could’ve been a bit cleaner. Very chill vibe, great for relaxation. Rooms were spacious and clean. Staff were friendly and accommodating.
Séjour de 3 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Shavonne, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located in a great part of Scottsdale. The hotel was clean and very quiet! Very walkable area.
Séjour de 2 nuits en avril 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Lisa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

kerri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Beautiful pool area. We were disappointed we did not have a balcony, (most rooms don’t) when booking I thought they all had balconies.
Séjour de 5 nuits en mars 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Kerri, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. We apologize for the miss communication from our third party. Only our 2 bedroom suites have balcony accommodations not out standard rooms.Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

4/10 Médiocre

Jennifer

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms were musty and damp
Séjour de 1 nuit en avril 2024

8/10 Bien

Roberta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was wonderful as was the happy hour everyday . Our room was as described and very nice . The pool was beautiful and well kept . Every staff member we were in contact with was pleasant.
Séjour de 6 nuits en mars 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Roberta, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff, breakfast and happy hour are all five star .
Séjour de 4 nuits en mars 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Ryan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Kim

Séjour de 7 nuits en mars 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Kim, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Andrey

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the stay the only thing I didn’t like about the hotel is they don’t turn beds or towels daily.
Séjour de 4 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Andrey, We are so happy to hear you had a great stay with us. We do have towel service daily we call it a "light touch" and it can be requested daily from 8am - 11pm upon request. If you have any additional comments to help us improve, please do not hesitate to contact us. Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Tami, Rock Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Likes the dining options all within walking distance. Breakfast and happy hour added bonus. No housekeeping services as promised.
Séjour de 6 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Tami,We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. We apologize we fell short of housekeeping service expectations. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Sarah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Karen Ann

Voyage en couple
This is a nice, decently priced property for the Scottsdale area. The rooms, especially carpeting, need updating. We didn’t spend much time in the room other than to sleep. It is a small hotel but people are very friendly and the manager is extremely hands on, so nice and upbeat! I would stay here again, far enough away from Phoenix but close to fine dining and area attractions, all within 15-30 minutes.
Séjour de 5 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Karen Ann, We are so happy to hear you had a great stay with us. We appreciate your feedback as it helps us to improve in area we may have fallen short. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Centrally located in Scottsdale. Pool area was a bit smaller than anticipated, and many areas were shaded much of the day. Was anticipating bar service longer during the day. Overall, we were happy with the facilities and amenities.
Séjour de 2 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Jason, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Brain, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

6/10 Satisfaisant

Douglas

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We love the cleanliness of the property, pool and courtyard. Even the free breakfast and cocktail hour are worth the $30.00 resort fee. However, our room was NOT clean. The carpet had not been cleaned or even vacuumed. The sheets were torn, and bottom sheet and mattress pad were too small and did not fit the bed. For the cost of the hotel per night, I expected better.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Extra

Séjour de 5 nuits en mars 2024
Réponse de Joshua Talbot le 12 mai 2024
Dear Extra, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Joan, Camas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this place, will come back again
Séjour de 5 nuits en mars 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Joan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Edward

Séjour de 4 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Edward, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Shelley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our 2 bedroom king size beds plus a kitchenette room was great. It is a bit dated and could use some updating. But the property is very nice and the staff and housekeeping are great and friendly. The Free happy hour was wonderful. Snacks and wine or beer, all free, but you can leave a tip. Breakfast was awesome too. The pool area and grounds are very nice. This is a very beautiful property. I would stay again.
Séjour de 4 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Shelley, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was awesome. Food service ambiance beautiful
Séjour de 1 nuit en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Robin, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Elizabeth, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful little getaway!
Séjour de 1 nuit en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Elizabeth, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Joe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are very large with everything you need. The bed and pillows are wonderful. The hot breakfast is great. The location is near shopping and many restaurants. My wife and I loved it there and would definitely recommend to anyone. A
Séjour de 4 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Joe, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Connor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 5 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Connor, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Nancy J

Voyage en famille
Les points forts : Équipements
Restaurant n stores within walking distance
Séjour de 4 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Nancy, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay. Good location. Jacuzzi spa needs to be hotter.
Séjour de 3 nuits en février 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Richard, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Jon, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua Talbot

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Peter, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

ANNA, MAHOPAC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Anna, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

James, Rexdale

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pool
Séjour de 2 nuits en janvier 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear James, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

Gordon Fraser

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good places to eat within walking distance
Séjour de 4 nuits en janvier 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Gordon,, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bien

David

Les points forts : Propreté, personnel et service, confort de la chambre
Scottsdale 2024
Séjour de 3 nuits en janvier 2024

8/10 Bien

Maneesh, San Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Happy hour is great! Pool was nice. The laundry room was convenient. Workout area was good.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Leslie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Service. Great rooms.
The front desk employees are fabulous. So professional and kind. I felt like I was at a Four Seasons Hotel.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tyler

Séjour de 1 nuit en janvier 2024
Réponse de Joshua Talbot le 27 mars 2024
Dear Tyler, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office manager

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The man who checked us in and managed the front desk was incredibly helpful and kind. He even gave the kids little teddy bears! The process was so easy and the happy hour is such a nice touch!
Séjour de 1 nuit en janvier 2024