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Avis sur Royal Palms Resort and Spa, part of Hyatt

5 out of 5
Royal Palms Resort and Spa, part of Hyatt
5200 E Camelback Road, Phoenix, AZ

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 729 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 166 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1002." "

9,4/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Fabrice, Fontainebleau

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
un havre de paix pour bien terminer les vacances à Phoenix, superbe accueil, lieu atypique, très belle piscine, personnel au soin des clients, superbe restaurant et petit déjeuner!!
Séjour de 3 nuits en août 2019

8/10 Bien

Jean-PIerre, Montréal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bel hôtel mais qui s'est détérioré depuis mon dernier séjour. Frais sur minibar injustifié ( Resort Fee ???) $30.00 US / jour. Sourire à la réception semble un extra

10/10 Excellent

DOMINIQUE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Romantique
Hotel cocooning Bon acceuil Wifi Belle pescine

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un coin de paradis
Superbe hacienda en plein désert. Service 5 étoiles et tout le personnel est aux petits soins. Un coin de paradis !

10/10 Excellent

LUCULLUS, NICE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
superbe
Superbe. Le cadre est magnifique. Le personnel attentionné. Nous y retournerons probablement.

10/10 Excellent

monica

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Historic boutique hotel in central Phoenix. Beautiful grounds, attentive, helpful staff. Quiet.
Séjour de 1 nuit en mai 2024
Réponse de Royal Palms Resort & Spa le 13 mai 2024
Hello Monica, Thank you for sharing your review with us. We are so pleased to hear that you had a great time.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Équipements
Beautiful property!
Séjour de 1 nuit en mai 2024
Réponse de Royal Palms Resort & Spa le 13 mai 2024
Hello John, Thanks so much for sharing your review, we hope to welcome you back again in the near future.

10/10 Excellent

Robert Hans

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property that makes you feel like you are in a hacienda in Spain
Séjour de 3 nuits en avril 2024
Réponse de Royal Palms Resort & Spa le 13 mai 2024
Hello Robert, Thank you for your review. We're so happy to hear you enjoyed your stay!

6/10 Satisfaisant

Priscilla

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Have always loved this hotel. Unfortunately, it was grossly understaffed and the staffing they did have was somewhat pleasant with no training of 5-star customer service. Many of the spa services were “not available” because only 4 technicians were working this past weekend with a hotel at capacity. I hope they can turn it around - sadly disappointed and very underwhelmed.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Carla, Mont Belvieu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is really beautiful! Wes checked us in when we arrived and he was so pleasant and helpful - great experience there. The room was clean and the views from almost anywhere on property are gorgeous. So many little spots to just relax and "zen out" if need be. We did a spa day and the spa was nice. The dressing room areas are a little small, but clean so that was most important to us. It was a busy wedding weekend, but seeing how beautiful everything was just made it better. A great property and I would definitely stay again!
Séjour de 3 nuits en avril 2024
Réponse de Royal Palms Resort & Spa le 1 mai 2024
Hello Carla, Thank you for providing your feedback from your recent stay. We are so happy to know that you had a relaxing escape and enjoyed your time on property and at Alvadora Spa. We hope to welcome you back soon!

10/10 Excellent

Tyler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is very quaint and amazing. Amazing views and place to get away.
Séjour de 3 nuits en avril 2024
Réponse de Royal Palms Resort & Spa le 1 mai 2024
Hello Matthew, Thank you so much for taking the time to share your review. We are glad to know you had a wonderful time!

10/10 Excellent

Bryan

Séjour de 1 nuit en avril 2024

8/10 Bien

Brad

Voyage en famille
My wife and I enjoyed our stay. The property has several little gardens that are beautiful. The pool and pool staff were very nice and took good care of us. We had breakfast at the restaurant and it was just average for the price. Overall we would stay here again.
Séjour de 5 nuits en avril 2024
Réponse de Royal Palms Resort & Spa le 19 avr. 2024
Hello Brad, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the atmosphere of the resort and working with our staff. We hope to see you again soon!

10/10 Excellent

Beth S

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, peaceful, private resort. The staff were professional, friendly and accommodating. The fireplaces and fountains in our casita and throughout the resort were wonderful surprises.
Séjour de 4 nuits en avril 2024
Réponse de Royal Palms Resort & Spa le 15 avr. 2024
Hello Beth, Thank you so much for your kind review. We're happy to hear that you had a great experience during your stay!

10/10 Excellent

Donna, Athens

Séjour de 2 nuits en avril 2024

10/10 Excellent

Mark

Séjour de 1 nuit en mars 2024

10/10 Excellent

Tim

Séjour de 4 nuits en février 2024

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is beautiful!! The scenery is awesome! The staff was wonderful and ensured i was comfortable and my needs were taken care of. I would definitely stay here again my next trip to Phoenix. Oh, my spa experience was wonderful!!
Séjour de 3 nuits en février 2024
Réponse de Royal Palms Resort & Spa le 21 févr. 2024
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a wonderful time at the resort and enjoyed your stay. We look forward to your return visit!

10/10 Excellent

Tom

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds. Warm and inviting atmosphere in bar and restaurant. Staff very friendly and accommodating.
Séjour de 5 nuits en janvier 2024
Réponse de Royal Palms Resort & Spa le 5 févr. 2024
Hello Tom, Thank you for sharing your review with us. We are glad to know you had a great time on property. We hope to welcome you back again soon!

10/10 Excellent

Karen, Huntington Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's absolutely gorgeous. Our room was clean and cozy. We had beautiful views from our patio. We walked around the resort and enjoyed every moment. It was relaxing just to be on the grounds. The stay was worth every penny.
Séjour de 3 nuits en janvier 2024
Réponse de Royal Palms Resort & Spa le 5 févr. 2024
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are happy to hear that you had such a wonderful time. We look forward to welcoming you back again soon!

10/10 Excellent

susan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property and amazing Staff. Barbara walked us to our room and told us about the history of the hotel. She added a lovely touch to our stay. The breakfast was wonderful and Jeff was friendly and attentive.
Séjour de 1 nuit en janvier 2024
Réponse de Royal Palms Resort & Spa le 8 janv. 2024
Hello Susan, Thank you for taking the time to provide your feedback from your visit. We appreciate the details and are happy to know that you had a wonderful time. We hope to see you again soon!

10/10 Excellent

leyton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of our favorites! Quiet. Lots of ambiance. It's just so easy to feel relaxed there.
Séjour de 1 nuit en décembre 2023
Réponse de Royal Palms Resort & Spa le 8 janv. 2024
Hello Leyton, Thank you very much for sharing your review with us. We are happy to hear that you enjoyed your visit!

8/10 Bien

Mohammed

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrific experience!
Séjour de 3 nuits en décembre 2023
Réponse de Royal Palms Resort & Spa le 8 janv. 2024
Hello Joshua, Thanks so much for your review! We hope to welcome you back again soon!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Ross, Swarthmore

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Palms is a wonderful unique resort and T Cook’s is one of the best restaurants one could enjoy. A magical place to stay.
Séjour de 3 nuits en novembre 2023
Réponse de Royal Palms Resort & Spa le 19 déc. 2023
Hello Ross, Thank you for taking the time to share your review with us. We are happy to hear that you had a wonderful experience and we look forward to welcoming you back again soon!

10/10 Excellent

Mark

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Marisol

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spoil yourself, stay here!
Absolutely magnificent. Staff super friendly, the property is amazing and very well kept. From the valet guys (super nice and warm guys), to reception (professional and very welcoming) to the barman and servers at T Cooks. Eat on property, the food is amazing. The non alcoholic cocktails were also fantastic. All the historical nuances of the mansion are preserves, it's so beautiful. Alvador spa experience was fantastic.
Séjour de 1 nuit en décembre 2023
Réponse de Royal Palms Resort & Spa le 5 déc. 2023
Hello Kimberly, Thank you very much for taking the time to share such a wonderful review. We truly appreciate the feedback and details of your visit. We look forward to sharing with our team and welcoming you back soon!

10/10 Excellent

philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the resort was great staff was great T cooks was great the only thing that got me was that there was really nothing to do at night in the hotel but go to the bar and listen to a house type band that was not to my liking . i would have liked to play darts or shoot some pool or anything else other then sit and stare at the stars and listen to old people
Séjour de 3 nuits en novembre 2023
Réponse de Royal Palms Resort & Spa le 29 nov. 2023
Hello Philip,We are so happy to hear that you enjoyed your experience with our staff and at T. Cook's. We do appreciate your additional feedback and this is helpful to share with our teams. We hope to see you again soon!

8/10 Bien

Jonathan, Fishers

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely enjoyed our stay. Service is outstanding. Food was great and a lot on each plate. Pool was nice. We look forward to going again.
Séjour de 6 nuits en novembre 2023
Réponse de Royal Palms Resort & Spa le 29 nov. 2023
Hello Jonathan, Thank you so much for your review. We are happy to hear that you had such a great time. We look forward to welcoming you back again soon!

10/10 Excellent

craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was simply amazing… every interaction was above standard… beautiful property!!
Séjour de 2 nuits en novembre 2023
Réponse de Royal Palms Resort & Spa le 29 nov. 2023
Hello Craig, Thank you so much for the kind words. We appreciate your review and look forward to having you back soon!

8/10 Bien

Patricia

Voyage en groupe
Extra charges
Was disappointed that there was a high resort fee and you had to valet your car and then they charged for parking. That seemed excessive
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Raegan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing thanks!
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Thomas, Stockton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magnificent historical property
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Stephanie

Voyage en couple
A beautiful, romantic getaway! Highly recommend! Excellent service and fantastic dining options. We can’t wait to return!
Séjour de 2 nuits en octobre 2023
Réponse de Royal Palms Resort & Spa le 23 oct. 2023
Hello Stephanie, Thanks so much for sharing your feedback with us! We are glad to know that you enjoyed your time at the resort. We look forward to welcoming you back.

10/10 Excellent

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They offer old world charm in an environment that is warm, inviting and first class. After staying there for 5 days, I have to give kudos to the staff. Every interaction was friendly, helpful and professional. The property itself is awesome. It has charm, terrific views of Camel Back mountain, and is set up so that corporate events, weddings are kept separate and private from individual and family guests. I will definitely be going back.
Séjour de 5 nuits en octobre 2023
Réponse de Royal Palms Resort & Spa le 23 oct. 2023
Hello Jeff, Thank you for taking the time to provide your review. We are so happy to hear that you had a great time on property and interacting with our staff. We hope to welcome you back again in the near future!

10/10 Excellent

Iryna, Carol Stream

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Sandy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was a bit disappointed . The last time I was here, it was not owned by Hyatt. It seems a bit run down in areas and not well cared for. The check in area seemed cluttered and tacky. I remember it as pristine, very up- scale and classy. It just seemed like another commercial property— not unique— and overpriced. Disappointed!
Séjour de 1 nuit en octobre 2023
Réponse de Royal Palms Resort & Spa le 2 oct. 2023
Hello Sandy, We appreciate you taking the time to share your feedback with us. We are sorry to have missed the mark on maintaining expectations. We will provide this comment to our teams for further review.

10/10 Excellent

kenji

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
host and help very nice
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Janna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Jennifer

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Teresa

Séjour de 2 nuits en août 2023

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Marlena

Séjour de 1 nuit en août 2023