Avis sur Marriott Phoenix Resort Tempe at The Buttes
Marriott Phoenix Resort Tempe at The Buttes
2000 W Westcourt Way, Tempe, AZ
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
8 juil. 2021
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2021
Réponse de FOM le 16 juil. 2021
Thank you for taking the time to complete this survey. We value you choosing to stay with us.
Respectfully,
Management team and staff at the
Buttes Marriott
10/10 Excellent
Antonio
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en mai 2024
Réponse de MKT le 10 mai 2024
Thank you for the wonderful feedback.
10/10 Excellent
Julie
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en mai 2024
Réponse de MKT le 10 mai 2024
Thank you for the wonderful feedback.
10/10 Excellent
Luis
6 mai 2024
Luis
Séjour de 1 nuit en mai 2024
Réponse de MKT le 10 mai 2024
Thank you for the wonderful feedback.
2/10 Horrible
Andrew
Voyage en famille
6 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Andrew
Séjour de 2 nuits en mai 2024
Réponse de MKT le 10 mai 2024
Thank you for the feedback. This helps us to prevent these kinds of mishaps in the future. We do apologize for the inconvenience. Your feedback is valued.
10/10 Excellent
Suzanne
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Suzanne
Séjour de 2 nuits en avril 2024
Réponse de MKT le 10 mai 2024
Thank you for the wonderful feedback.
10/10 Excellent
Isaac
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Isaac
Séjour de 1 nuit en avril 2024
Réponse de MKT le 10 mai 2024
Thank you for the wonderful feedback.
10/10 Excellent
Gloria
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gloria
Séjour de 1 nuit en avril 2024
Réponse de MKT le 10 mai 2024
Thank you for the wonderful feedback.
10/10 Excellent
Karl, San Juan Capistrano
Voyage d’affaires
24 avr. 2024
Karl
Séjour de 2 nuits en avril 2024
Réponse de MKT le 26 avr. 2024
Thank you for the kind words. The feedback is appreciated.
6/10 Satisfaisant
Heather
Voyage en groupe
22 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de MKT le 26 avr. 2024
Thank you for the kind words. The feedback is appreciated.
8/10 Bien
Marianne
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marianne
Séjour de 3 nuits en avril 2024
Réponse de MKT le 26 avr. 2024
Thank you for the feedback as it is appreciated.
10/10 Excellent
Caroline
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 4 nuits en avril 2024
Réponse de The Buttes le 14 avr. 2024
Thank you so much for your kind comments! We certainly understand your perspective on our rooms, and are excited to inform you we will have a property renovation by 2025 to correct such dated features you may have seen. Thank you once more for your kind words and time!
4/10 Médiocre
Michael
Voyage d’affaires
14 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de The Buttes le 14 avr. 2024
Thank you for taking the time to share your feedback with us.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.
4/10 Médiocre
Hernan, Hermosillo
6 avr. 2024
Les points forts : Propreté
Hernan
Séjour de 1 nuit en avril 2024
Réponse de The Buttes le 14 avr. 2024
Thank you for taking the time to share your feedback with us.Your ratings have been relayed to our team. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.
10/10 Excellent
Jason
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en avril 2024
Réponse de MKT le 26 avr. 2024
Thank you for your kind words. Your feedback is greatly appreciated.
10/10 Excellent
Joy
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joy
Séjour de 3 nuits en mars 2024
Réponse de MKT le 26 avr. 2024
Thank you for the great feedback.
10/10 Excellent
Shawn
30 mars 2024
Shawn
Séjour de 1 nuit en mars 2024
Réponse de MKT le 26 avr. 2024
Thank you for the feedback.
10/10 Excellent
Ronald, Mesa
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en mars 2024
Réponse de MKT le 26 avr. 2024
Thank you for the great feedback.
10/10 Excellent
Leslie
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en mars 2024
Réponse de The Buttes le 28 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and kind words regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!
6/10 Satisfaisant
Matthew
Voyage en famille
20 mars 2024
Les points forts : Équipements
Matthew
Séjour de 2 nuits en mars 2024
Réponse de MKT le 26 avr. 2024
I do apologize about the disappointment. We use this feedback to better the guest experience. You opinion is greatly valued. Thank you.
10/10 Excellent
Laura
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Réponse de The Buttes le 19 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and kind words regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings. We are delighted to note that our property renovations will be completed by 2025 as well!We hope to welcome you again soon!
10/10 Excellent
Anthony, Rancho Cucamonga
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 4 nuits en mars 2024
Réponse de The Buttes le 19 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and kind words regarding your stay at The Buttes. However, I do sincerely apologize to hear our bar staff was inconsistent in delivering service to the standards we uphold. I have notified the according manager. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings. We are delighted to note that our property renovations will be completed by 2025 as well!We hope to welcome you again soon, with a fresh look, and assured friendly service.
8/10 Bien
Mark
12 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 4 nuits en mars 2024
Réponse de The Buttes le 17 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!
10/10 Excellent
Melissa
11 mars 2024
Melissa
Séjour de 4 nuits en mars 2024
Réponse de MKT le 26 avr. 2024
Thank you for the great feedback.
8/10 Bien
michael
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en mars 2024
Réponse de MKT le 26 avr. 2024
Thank you for the kind words.
2/10 Horrible
Kimberly
7 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 2 nuits en mars 2024
Réponse de The Buttes le 9 mars 2024
Thank you for taking the time to share your feedback with us.Your comments have been relayed to our team. We are very sorry you experienced each issues and suggestions you've reported here.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.
4/10 Médiocre
Howard
Voyage en couple
7 mars 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Howard
Séjour de 3 nuits en mars 2024
Réponse de The Buttes le 9 mars 2024
Thank you for taking the time to share your feedback with us.Your comments have been relayed to our team. We are very sorry you experienced each issues and suggestions you've reported here.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.
10/10 Excellent
Jose, Calexico
3 mars 2024
Jose
Séjour de 1 nuit en mars 2024
Réponse de MKT le 26 avr. 2024
Thank you for your review.
8/10 Bien
sharon
3 mars 2024
Les points forts : Propreté et personnel et service
sharon
Séjour de 2 nuits en février 2024
Réponse de The Buttes le 6 mars 2024
Thank you for taking the time to share your feedback with us.Your comments have been relayed to our team. We are very sorry you experienced each issue you've reported here.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.
6/10 Satisfaisant
Ron
Voyage en couple
24 févr. 2024
Les points forts : Propreté et personnel et service
Ron
Séjour de 3 nuits en février 2024
Réponse de ky le 25 févr. 2024
Thank you so much for your compliments to our staff. This feedback truly is what keeps them going, and your words go a long way. We are delighted to know they were able to positively impact your stay. We genuinely appreciate your feedback and we deeply regret to hear about your dissatisfaction about the current state of our property. We truly understand how that would affect your trip.Please accept our sincere apologies for any inconvenience this may have caused.We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion.We hope you might consider giving us another opportunity in the future to showcase the improvements we are making, as we hope to complete renovation by 2025.
10/10 Excellent
Cory
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cory
Séjour de 2 nuits en février 2024
Réponse de FOM le 15 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes
10/10 Excellent
Nanette
7 févr. 2024
Nanette
Séjour de 4 nuits en février 2024
Réponse de fom le 15 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes
6/10 Satisfaisant
sanjeev
Voyage en famille
7 févr. 2024
sanjeev
Séjour de 2 nuits en janvier 2024
Réponse de ky le 25 févr. 2024
We genuinely appreciate your feedback and we deeply regret to hear about your dissatisfaction about the current state of our property. We truly understand how that would affect your trip.Please accept our sincere apologies for any inconvenience this may have caused.We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion.We hope you might consider giving us another opportunity in the future to showcase the improvements we are making, as we hope to complete renovation by 2025.
10/10 Excellent
christopher m
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christopher m
Séjour de 3 nuits en février 2024
Réponse de KY le 4 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and delightful comments regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes
8/10 Bien
Ashley
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Booked because of the Pool!
Ashley
Séjour de 6 nuits en janvier 2024
Réponse de Katarina le 27 janv. 2024
Ashley,Thank you so much for your review!We're thrilled to hear you had a lovely time and that the pool exceeded your expectations!Your kind words mean a lot to us, and we'd be absolutely delighted to welcome you back, especially as we embark on our exciting renovations. Your feedback will surely bring smiles to the entire team! It truly is what keeps us going.Thank you again for taking the time to provide us your feedback. We hope to see you again to soon, with a new look! Warmly, Katarina Yenkala, Assistant Front Office ManagerThe ButtesMARRIOTT HOTELS
10/10 Excellent
Eric
27 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en décembre 2023
Réponse de Katarina le 27 janv. 2024
Eric, Wow- Thank you so much for your heartwarming compliments! We're thrilled to hear you had a lovely time and that our team members had such a positive impact on your experience. Your kind words mean a lot to us, and we'd be absolutely delighted to welcome you back, especially as we embark on our exciting renovations. Your feedback will surely bring smiles to the entire team! It truly is what keeps us going.Thank you again for taking the time to provide us your feedback. We hope to see you again to soon, with a new look! Warmly, Katarina Yenkala, Assistant Front Office ManagerThe ButtesMARRIOTT HOTELS
10/10 Excellent
Creston
Voyage en groupe
22 janv. 2024
Les points forts : Personnel et service
Creston
Séjour de 1 nuit en janvier 2024
Réponse de Katarina - Assistant Front Office Manager le 23 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and honest feedback regarding your stay at The Buttes.While we are currently undergoing renovation to improve our rooms, we understand where you are coming from. It is always encouraging to hear positive feedback otherwise, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!
10/10 Excellent
William
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en janvier 2024
Réponse de Katarina - Assistant Front Office Manager le 23 janv. 2024
William, On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!
10/10 Excellent
Carol, Manhattan
13 janv. 2024
Carol
Séjour de 1 nuit en janvier 2024
Réponse de KY le 4 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes
10/10 Excellent
robert
Voyage en couple
7 janv. 2024
robert
Séjour de 1 nuit en janvier 2024
Réponse de Katarina - Assistant Front Office Manager le 23 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!
2/10 Horrible
Angel
3 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Angel
Séjour de 2 nuits en décembre 2023
8/10 Bien
Christopher
2 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de Katarina - Assistant Front Office Manager le 23 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!
10/10 Excellent
Kevin Wayne
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin Wayne
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Jobinesh Purushothaman, Foster City
Voyage en famille
28 déc. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jobinesh Purushothaman
Séjour de 2 nuits en décembre 2023
4/10 Médiocre
Brian
26 déc. 2023
Brian
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Darrin
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Darrin
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Rosalie
Voyage en couple
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Rosalie
10/10 Excellent
Dwayne
21 déc. 2023
Dwayne
Séjour de 1 nuit en décembre 2023
8/10 Bien
scott
17 déc. 2023
Les points forts : Propreté et personnel et service
scott
Réponse de fom le 15 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes
10/10 Excellent
Jack
17 déc. 2023
Jack
Séjour de 1 nuit en décembre 2023