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Avis sur La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Sky Harbor Airport
911 S 48th St, Tempe, AZ

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 258 avis sur 1281." "
Note des voyageurs de 8 (Bien), d’après 223 avis sur 1281." "
Note des voyageurs de 6 (Satisfaisant), d’après 259 avis sur 1281." "
Note des voyageurs de 4 (Médiocre), d’après 269 avis sur 1281." "
Note des voyageurs de 2 (Horrible), d’après 272 avis sur 1281." "

5,8/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Stephan

Voyage en groupe
Les points faibles : Personnel et service
alors ca depend des chambres , mais si sous escalier, chambre très sombre , cafetiere en panne , pas assez de serviette, meme si ces désagrements ont été resolu a la demande par contre , pas content du tout, car j,avais une reservation pour 3 chambres (8 pers , 3 familles) et il est vrai que je n'ai pas verifier en rentrant dans l'établissement , (fin de sejour), mais apres avoir donné mon nom, l;hotesse nous a donné seulement 2 chambres de retour en france, j'ai verifié , car l;hotel m'avais retiré la caution (deposit) de 75 dollars j'ai appelé ebookers , qui a fait la démarche de relboursement de la chambre et des 75 dollars ok pour les 75 , SANS COMPTER LES FRAIS BANCAIRES, par contre la 3 ème chambre , rien à faire je trouve ca deplorable , leur reponse , c'est ma faute j'aurais du demander les 3 chambres, aucunement la leur qui pourtant a un numero de reservation qui comporte 3 chambre, dons resultat plus de 100 euros de perdu ceci dit , la piscine est très agreable et le petit dejeuner correct
Séjour de 1 nuit en août 2023
Réponse de Lizbeth Marrufo le 22 août 2023
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

2/10 Horrible

Jacinthe

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Extrêmement malpropre, tapis dans la chambre très très sale, rempli de tâches, y marcher quelques minutes et bas noirs de saleté! Porte très sale, excréments d’oiseaux partout, aires extérieures semblent jamais être nettoyés.
Séjour de 1 nuit en janvier 2022
Réponse de Liz Marrufo le 20 janv. 2022
Thank you for talking the time to write a review. We appreciate your feedback.

4/10 Médiocre

chantal

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel pour une nuit mais sans plus. Très limite
Séjour de 1 nuit en novembre 2021

8/10 Bien

lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The free shuttle isn't 24 hours so I had to pay $20 (flat rate) for cab ride to airport. Hard to get back into building to check out at 3:45 am to get cab to airport.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Francis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and comfortable as well as good self care amenities such as makeup wipes were included.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Angela

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Janice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Continental breakfast, small atrium/ patio area on property. Quiet, clean and elevators. The only problems I had was the volume button didn't work on the TV remote control but I didn't have time to inquire about it. I could hear the TV, but I couldn't adjust the volume. Another note, I drove there, and parked my car right outside, the front of the hotel to check out and one of thr other guests was mad because I was blocking the airport van transportation to the airport. The sign was not that noticeable to not park right outside the front doors to check in/out.
Séjour de 2 nuits en mai 2024

8/10 Bien

Amanda

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The bed was comfortable, the aircon and lights worked, but couldn’t get the tv to work. The hotel is in serious need of an upgrade, but the price was enticing. The desk and evening shuttle staff were friendly and welcoming. All in all it met my basic needs.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No complaints. Ya get what you pay for, in the positive sense. Will definitely return.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Susan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Indifferent help at check in, misinformation as to where elevator was located, door for bathroom did not close all the way. The bathroom was not properly cleaned had mold around the tub, Trash & dirty walk ways oitside. I will never stay at that hotel again.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

kimberly

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Sophie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
An older hotel with limited airport shuttle hours. Staff was nice and the location is convenient to the airport.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karl

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en mai 2024

2/10 Horrible

Tara

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disgusting!!!!
Séjour de 1 nuit en mai 2024

2/10 Horrible

Robert

Les points forts : Propreté et personnel et service
The photos you shared does not show justice.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Steven, Louisville

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hasn't been upgraded for a long time, so old looking rooms and maintenance has been sloppy/lacking over the years. it was clean and the TV and AC worked, so it may the minimal acceptable conditions.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Neoilus

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
Small just small
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Chris

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I stayed 3 nights. During that entire time, they came to empty the trash once. That’s it. No cleaning of the bathroom, no clean sheets, nothing. Out of 4 lights in the bathroom, only 2 worked. The shower and sink water took forever to heat up and there were no stoppers in either. Almost lost an item into the sink drain because of the missing stopper. No microwave, no mini fridge. The window didn’t seal properly so the winds whistled and traffic noise was clearly heard. There were holes in the carpet and the entire room was in need of serious updating. Oh, and my room key card constantly kept not working and I’d have to go back down to the desk and have it reset.
Séjour de 3 nuits en mai 2024

8/10 Bien

Rogelio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The waffle machine was out of order 3 of the 4 days that we were there. The king mattress dipped to the middle and was bumpy. Definitely needed replacement. Everything else was fine.
Séjour de 4 nuits en mai 2024

2/10 Horrible

Arturo

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very run down. The pipes in the bathroom were extremely rusty. And we felt unsafe.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

BARBARA, CARLSBAD

Voyage en couple
Les points forts : Propreté
So, the night staff is terrible, the day staff is wonderful. Handicap room was horrible, it was adjoining room, which of course had a door to the room behind us. It was like you were in the same room as the person who coughed all night. This place has been refurbished recently, but not all rooms. Drains are very slow. We called for shuttle 7 pm and no one answered the phone at hotel for over 25 rings two times. Finally I called reservations and they transferred me to hotel after about 5 minutes. The shuttle driver was not helpful, I fell back trying to step into van. We found out the next daytime ride we had they have a step for customers. Nighttime driver didn't even offer it to us. Asked nighttime check-in, if we could change rooms and she said no. So, no sleep that 1 night. In the AM called desk, they said no problem and the room was terrific. You do hear airplane noise and the restaurant that was next to Inn is closed. Very old property. Very Clean.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Morgen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
I am awaiting a call back for a refund but I left room 142 yesterday and I’m covered in bed bug bites. They said they would get back to me about a refund to make sure I wasn’t lying about bed bugs being in the room. Make sure you check EVERYTHING before laying your head down at night here. I’m not pretentious and love to rough it out in cheep hotels but this was gross beyond what I’ve ever experienced. The bathroom, specifically the bathtub is brown on the floor so make sure to bring shower shoes. If you are expecting a grand free breakfast keep in mind it’s just pastries eggs and sausage and some cereal and coffee, the waffle iron broke the day we got there sadly. Besides all of that, The rest of our stay was pleasant, the pool is great, the housekeeping was amazingly nice, front desk helpful. Just don’t stay here unless you call and confirm the bed bugs are not there anymore.
Séjour de 4 nuits en mai 2024
Réponse de Shaun F, General Manager le 9 mai 2024
Hello Morgen,As mentioned by the desk agent we would reach out after the pest company inspected. They did today and there were no findings of any insects, bed bugs or anything. We sincerely apologize for the inconvenience. you experienced, but we are glad to confirm it was not bed bugs that caused your bites.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Dawn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The motel is sufficient for an overnight stay close to the airport. We chose it for location, continental breakfast & airport shuttle. Had to move rooms due to an issue with the card lock, 2nd room had cigarette smoke smell but staff deodorized the room for us, then it was fine. Bed was comfortable, staff was great, very friendly. A bit noisy from the freeway & early morning talking outside our door. Breakfast was typical motel food, met our needs. Nice courtyard with outdoor seating areas.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Sam

Les points forts : Personnel et service
Property could use some updates. The staff was friendly and knowledgeable.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Taylor

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
won’t be staying here
Séjour de 1 nuit en mai 2024

10/10 Excellent

Fernando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NA
Séjour de 1 nuit en mai 2024

10/10 Excellent

Reyes

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Yasutake

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
空港からの立地の良さが素晴らしく 無料のシャトルもありがたいです。 朝食も簡単なものですが無料で付いてます。 スタッフも皆さん親切でした。 いくつかの低評価が目立ちますが、 決してそのようなホテルではなく快適に過ごせました。
Séjour de 2 nuits en mai 2024

8/10 Bien

Daryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Kathleen

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The floor in my room was so dirty my feet were black from crossing the room once. In room coffee was weak & awful. Fitness was out of order the 4 days I stayed. Bad area.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Sarah

Séjour de 1 nuit en mai 2024

10/10 Excellent

Canan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mai 2024

2/10 Horrible

Paul

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Made me pay a 50 dollar deposit like a common criminal.Unsatisfactory. Expedia should inform us of this when we reserve. Will never come back.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Ryan

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
There was only one light working in the main room. Water pressure was very poor. Area was shady and room was very noisy. Staff was nice, but I would not stay again
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Lori

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No one was here upon checkin. Waited 20min till someone finally showed up. No outlets to charge phones.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Danny

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good price, many food choices very close. Room didn't have microwave or fridge. Ice machine closest to our room was out of order.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Anna

Voyage en groupe
The hotel needs updating. It is very old
Séjour de 2 nuits en avril 2024

10/10 Excellent

Pamela, Oakville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was incredibly friendly and helpful, the gentleman who checked me in offered me so great options of what I could order around the area and had also offered me water when he noticed that was running on empty and tired after I came to this hotel last minute when I ran into issues with my original hotel booking down the street.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Charlene

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The bed sizes were supposed to be queens, but they were definitely smaller than that, probably doubles. And they were quite hard. My daughter forgot her favorite pajama pants in the room when we checked out. I called the next day to get them back. The front desk was supposed to have housekeeping call me back, but nobody did. I called 3 more times over the next 5 days, but nobody ever called back. I finally spoke with the manager, and even they didn’t call me back. Finally I was told that the pants were not in the lost and found, and there was nothing else they could do. We definitely know the pants were in the room, so they must have thrown them out or something. Not impressed with their customer service and lack of concern about the missing pants. The only positive about this hotel is that it was close to the airport, which is why we picked it.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Albert

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Crappy place. Loud AC banged all night. Staff arguing loudly with an unruly customer is last thing I need early morning.
Séjour de 1 nuit en avril 2024

8/10 Bien

David

Voyage en famille
The breakfast. No syrup for the waffles
Séjour de 1 nuit en avril 2024

2/10 Horrible

Rochelle

Voyage en couple
Dirty , sketchy hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lilia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were attentive to our needs! We choose the property because of proximity to the airport and a shuttle. It's delivered!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Marty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Brian L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unhappy with the lack of room housekeeping. had to ask to get someone to do the room and the last day all we were given were bathroom supplies (given to us at the door entrance) after 2 days of nothing. Front counter staff were super and helpful and very friendly.
Séjour de 5 nuits en avril 2024

4/10 Médiocre

Jessica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Steve

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked an accessible room however, The hotel does NOT know ADA standards, the toilet was a "short" toilet not accessable, I had to help my wife use the toilet every time. The tub was standard, not an accessible shower so we didn't use it.
Séjour de 1 nuit en avril 2024
Réponse de Shaun F, General Manager le 24 avr. 2024
Hello Steve,I sincerely apologize for the problems you encountered. We can assure you we are up to code on Federal compliance for ADA requirements. If you feel this is inaccurate, please reach out to the hotel and ask for my email.Thank you!

6/10 Satisfaisant

Jose

Voyage en famille
Les points faibles : Personnel et service
the property is older in good area.
Séjour de 3 nuits en avril 2024
Réponse de Shaun F, General Manager le 24 avr. 2024
Hello Jose,Thank you for the review! We are working on updating our property in the summer.Thank you!

6/10 Satisfaisant

Odile

Average..
Séjour de 1 nuit en avril 2024