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Avis sur GreenTree Inn & Suites Phoenix Sky Harbor

3 out of 5
GreenTree Inn & Suites Phoenix Sky Harbor
4234 S 48th St, Phoenix, AZ

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 309 avis sur 1099." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1099." "
Note des voyageurs de 6 (Satisfaisant), d’après 198 avis sur 1099." "
Note des voyageurs de 4 (Médiocre), d’après 167 avis sur 1099." "
Note des voyageurs de 2 (Horrible), d’après 170 avis sur 1099." "

6,8/10

Propreté

7,6/10

Personnel et service

6,4/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Carla

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quick to answer emails. Arriving late at night was a long check in however.
Séjour de 1 nuit en mai 2024
Réponse de FOM le 14 mai 2024
Good morning Carla, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in Phoenix.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Adrian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I almost didn't reserved this hotel scared by the bad reviews for cleaningless, I'm glad we did book our room here. Apparently they are under new management and boy they did improved and the hard work is showing. Rooms are very clean, areas are pretty and nice, they did really turned around this place. Breakfast is good, everything was available all the time and no food ran out while tables were clean and well organized. They did provided a Pack n Play for our infant to sleep and took it to our room. We ordered food and was delivered to our room door. We definitely enjoyed our stay and will book again when in the area. Don't overpay on "Nice Hotels", this one is as nice as those say they are.
Séjour de 1 nuit en mai 2024
Réponse de FOM le 13 mai 2024
Good morning Adrian, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope that you will book with us again the next time you are in the area. We have worked very hard over the last few months to get this property up to our standards and are so happy to hear that work is starting to break through and get noticed by the guests. Thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Eduardo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are really spacious, clean and quiet place, friendly staff specially lady from dining room, very helpful. Only thing didn't like was cable service on Room TVs, only able to tune 1 in every 5 or 7 channels
Séjour de 1 nuit en mai 2024
Réponse de FOM le 7 mai 2024
Good morning Eduardo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in Phoenix.

10/10 Excellent

Benson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de FOM le 7 mai 2024
Good morning Benson, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in the Phoenix area. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Rishanti

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here is amazing super helpful. Front desk Kelly Miles is absolutely beautiful! She was kind and helpful. The room was clean & had everything as mentioned
Séjour de 1 nuit en mai 2024
Réponse de FOM le 6 mai 2024
Good morning Rishanti, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in Phoenixthank you Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Satisfaisant

Arnoldo

Voyage en famille
Les points forts : Personnel et service
Nice place and service given by their staff. There are some problems at the room, including the bed, air conditioned (noisy), water pipes (water is dripping at the bath).
Séjour de 1 nuit en mai 2024
Réponse de FOM le 6 mai 2024
Good morning Arnoldo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. thank you Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Scott

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de FOM le 6 mai 2024
Good morning Scott, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. thank you Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Bien

Lance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and well run
Séjour de 1 nuit en avril 2024
Réponse de FOM le 4 mai 2024
Good morning Lance, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay, and do hope you will book with us again the next time you are in the Phoenix area.Thank you,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and courteous staff
Séjour de 2 nuits en mai 2024
Réponse de FOM le 4 mai 2024
Good afternoon Doug, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in phoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ok
Séjour de 1 nuit en avril 2024
Réponse de FOM le 3 mai 2024
Good morning Albert, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay, and do hope you will book with us again the next time you are in the phoenix area. Thank you again,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Veronica

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FOM le 3 mai 2024
Good morning Albert, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Thank you again,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Satisfaisant

Stephany

Hot water 💦 & continental breakfast were abundant but stuff was broken. Jacuzzi, one of the 2 elevators & juice machine were all down. Shower was not clean, but great staff and nice room otherwise. I’d say it’s more of a 2 star hotel.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 3 mai 2024
Good morning Stephany, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are in the process of making many improvements to our property, and hope that you will come back to us the next time you are in town to see the improvements we are makingThank you again,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Susan

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very dated. No towel racks or closet. Ok for an overnight stay. Did appreciate vouchers for airport and car return rental
Séjour de 1 nuit en avril 2024
Réponse de FOM le 27 avr. 2024
good morning Susan, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regardJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Satisfaisant

Weihong

Voyage en famille
Clean, but not well equipped
Séjour de 1 nuit en avril 2024
Réponse de FOM le 26 avr. 2024
good afternoon Weihong, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Coleen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Washroom was very dirty - floors sticky and lots of hair in tub. Front desk personnel was friendly.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 26 avr. 2024
good afternoon Coleen, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We have heard your complaints, and will work with our housekeeping staff to ensure our floors and tubs are up to our standardsJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large room, exactly as described, more than adequate space in bathroom, could have used a longer shower curtain and larger towels, but everything worked! I really appreciated that we had the options like a hot breakfast and that there is a laundry room! I would stay there again!
Séjour de 1 nuit en avril 2024
Réponse de FOM le 26 avr. 2024
good afternoon Julia, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope that you will book with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Marianna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice breakfast
Séjour de 1 nuit en avril 2024
Réponse de FOM le 26 avr. 2024
good afternoon Marianna, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope that you will book with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Wyn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Breakfast
Séjour de 2 nuits en avril 2024
Réponse de FOM le 23 avr. 2024
Good afternoon Wyn, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay and do hope that you will book with us again the next time you are in townJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Seth

Séjour de 1 nuit en avril 2024
Réponse de FOM le 12 mai 2024
Good afternoon Seth, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard.

10/10 Excellent

Tracy

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice convenient place to stay the night for early flight the next day. Close to rental car return center at PHX
Séjour de 1 nuit en avril 2024
Réponse de FOM le 20 avr. 2024
Thank you Tracy for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in the area. Thank you and have a great day!Jon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Horrible

Ulises

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were dirty and old . Bathroom was dirty , bathtub was stained
Séjour de 2 nuits en avril 2024
Réponse de FOM le 18 avr. 2024
Good Morning Ulises, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are upset to hear you did not enjoy your stay, but completely understand as this week we have begun the process of redoing our bathrooms.

2/10 Horrible

Janet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FOM le 17 avr. 2024
Good Morning Janet, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Satisfaisant

Megan

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
It wasnt great but wasnt terrible either. It was pretty outdated but worked for a late night arrival and early departure. They dont have their own airport transportation, its a taxi voucher.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 16 avr. 2024
Thank you for taking the time to leave us this review, we are always striving to improve ourselves, and you're feedback is invaluable in that regard.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Dragan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The outdoor pool, Jacuzzi in the overnight fire pit
Séjour de 1 nuit en avril 2024
Réponse de FOM le 13 avr. 2024
Good morning Dragan, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay with us and do hope you will book with us again the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Kevin, Tempe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FOM le 13 avr. 2024
Good morning Kevin, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Horrible

Dorrit

I tried to cancel but no-one would answer the phone. Initially they answered but then put me on "hold" where I could hear people talking to the receptionist and everyone coming into the hotel. Then my husband tried calling and the same thing happened to him. We then got stuck with a one night fee. I can't comment on anything about the hotel other than it was terrible service with the booking and cancellation.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 12 avr. 2024
Good morning Dorrit, thank you for taking the time to provide this review, we are always striving to improve ourselves, and your comments are invaluable in that regard.

8/10 Bien

Bruce

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de FOM le 12 avr. 2024
Good morning Bruce, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay with us and do hope you will book again the next time you are in the Phoenix area.thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Satisfaisant

John

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Checking in and out was unorginized.
Séjour de 2 nuits en avril 2024
Réponse de FOM le 10 avr. 2024
Good afternoon John, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. I apologize for any confusion during the checkin/checkout process, we recently switched to a new property management system and are still figuring out the quirks. I do hope the next time you are in town you will give us a second chance to show you how we are improving. thank you again for taking the time.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Bien

Monica, Mesa

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was nice and the room was huge loved it
Séjour de 2 nuits en mars 2024
Réponse de FOM le 10 avr. 2024
Good morning Monica, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Avi

Séjour de 1 nuit en mars 2024
Réponse de FOM le 26 avr. 2024
good afternoon Avi, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope that you will book with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Dennis, Moreno Valley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FOM le 5 avr. 2024
Good Morning Dennis, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regardThank you again for taking the timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Bien

Sara, MIAMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a disconnect at the hotel. Called from hotel for airport shuttle and nobody answered. manager very nice and reimbursed my uber but other employee could care less. When I checked out and called for my reciept, staff told me they were not allowed to give me a reciept because I booked through Expedia. Expedia told me the opposite. I just waited to call the next day to speak to someone who was whilling to help.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 3 avr. 2024
Hello Sara, thank you for taking the time to leave this review, we are sorry that our phone system was down, but we have since gotten it back up. Regarding your expedia receipt, they are very clear with hotels that we are not to give their guests receipts. in most cases this is due to the fact that we do not actually know what price you agreed to pay. I do hope this clears this up for you and that the next time you are in phoenix you will stay with us. Have a great dayJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that there were a couple of places to eat near by (both Taco places though), and the room was comfortable. The only thing I didn't like was that my room was right by the road and the parking lot, so it was noisy. Next time I would ask for a different area.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 2 avr. 2024
Hello Margaret, thank you for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and look forward to hosting you again the next time you are in town. We would be more than happy to oblige you in your request for a room in a quieter area of the hotel. Thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Maggie

Voyage en famille
Room had not been vaccumed. I found crumbs on the carpet. Towels were scratchy. Room was very small. Shower curtain had no magnets so water was all over the bathroom floor.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 1 avr. 2024
Hello Maggie, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your comments are invaluable in that regard. We apologize that your stay did not meet expectations, and we will be working with the housekeeping department to ensure this does not happen againJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Horrible

Vidal

Séjour de 1 nuit en mars 2024
Réponse de FOM le 17 avr. 2024
Good Morning Guillermo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Elizabeth

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not maintained. Stale and little food for breakfast.
Séjour de 2 nuits en mars 2024
Réponse de FOM le 29 mars 2024
Good evening Elizabeth, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Horrible

Gabriel

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bathtub was dirty and rusty. Hallway were with patch of painting. Very run down hotel. The only good thing was the front desk lady, helpful giving instructions on filing the complaint.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 29 mars 2024
Good evening Gabriel, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. We apologize for our appearance, we are in the process of making the updatesJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Saoimoana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Réponse de FOM le 29 mars 2024
Good evening Saoimoana, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Bien

Viviana

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
No conditioner. No body lotion. Called down to ask for regular coffee and not decaf and they said nobody was available to bring it up. Breakfast was immediately closed down at 9 AM even though we were there grabbing our food. The bathtub was dirty comfortable beds. Comfortable place to sleep but wouldn't book again
Séjour de 1 nuit en mars 2024
Réponse de Lilo le 26 mars 2024
Hello Viviana, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your time. Lilo (Front Desk Agent)

6/10 Satisfaisant

Bradley

Les points forts : Personnel et service
The elevator floor was dirty, sticky and had broken tiles. Some hallways had patches on the drywall which were not complete. Soap dispenser was not working and not fixed after being reported. Front staff was very helpful.
Séjour de 3 nuits en mars 2024
Réponse de Lilo le 26 mars 2024
Good afternoon Bradley, thank you for taking the time to provide us with some feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. I am happy to hear that our staff was helpful to you, and we do apologize that the room did not meet expectations. We will take your comments into account as we work on updating the hotel. Thank you again for taking the time and we hope you have a great day. - Lilo (Front Desk Agent)

10/10 Excellent

Sai Prateek

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FOM le 29 mars 2024
Good evening Sai, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect accommodation after a long flight
Séjour de 1 nuit en mars 2024
Réponse de FOM le 22 mars 2024
Hello James, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you book with us the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Colby

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel is in rough shape. The area around the hotel is also rough. Shower valve wouldn’t shut off. TVs didn’t work. Pool was not clean. We reserved 4 nights for a baseball tournament and decided to leave a day early so we didn’t have to stay there a other night. The staff was kind and helpful, but seemed overwhelmed.
Séjour de 4 nuits en mars 2024
Réponse de FOM le 22 mars 2024
Good Morning Colby, thank you for taking the time to leave us this feedback, we are always striving to improve and your comments are invaluable in that regard. We do nope the next time you are in town you will give us a second chance to prove our commitment to customer service to youJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Bien

Cash

Voyage d’affaires
Nice
Séjour de 5 nuits en mars 2024
Réponse de FOM le 21 mars 2024
Hello Cash, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Nancy

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This place was a dump! There was a crack in the wall, the heating/cooking unit was cracked and broken, and the towels were small, scratchy, and thin and they reeked of bleach. The chair under the desk was totally worn out, and there was only one ceiling light in the bathroom - in the front corner - so you couldn't see in the shower. The staff was very nice, but I'd NEVER stay here again.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 12 avr. 2024
Good morning Nancy, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Satisfaisant

Donna

Voyage en couple
Les points faibles : Personnel et service et équipements
Nothing unique. At check in was told that they did not have a record of our reservation from Expedia, thus they did not have a room for us. I had a copy of the print out from Expedia showing my confirmation #, so they gave me an upgraded room. There was no soap or shampoo in the containers in the shower, and the TV in the sitting room was not connected to the internet. No ice machine in the building and the pool and spa were black. On checkout I could not get a receipt because I made the reservation through Expedia I was told. When I got back from the trip my bank showed I was charged the $100.00 deposit that was supposed to be refunded. We certainly did not destroy the room. The people at the desk said that the hotel (Green Tree Inn) had been sold and was in receivership, so they had no services. Boy was that true.
Réponse de FOM le 21 mars 2024
Hello Donna, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Horrible

Selene

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got their late Friday night and the attendant continued to answer the phone rather than placing them on hold to assist me. She finally got around to me and my husband and notifies me my room is not available. We let her know we have 4 kids so we need what we reserved and paid for. So she gave us a room on the third floor and one on first floor having to split my family. She did comp out a room which I’m not complaining about but the point is don’t have customers reserve rooms, have them pay for them and then go and give those rooms away and pretend you don’t know what happened!
Séjour de 2 nuits en mars 2024
Réponse de FOM le 21 mars 2024
Hello Selene, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Médiocre

Maryanna

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall, our stay was not horrible. The service that was provided was good. We stayed in a 2 queen sized bed room. Surprisingly the room was very big. It of course had the 2 beds and a pull out sofa bed. The tvs did not work and when they did you would have to really push down on the controller buttons to select anything. We were very disappointed by the room upon closer inspection by finding crumbs, stains and even used makeup products across the room as if it was never cleaned. The bathroom was nice and big, however the tub did not drain properly hence leaving you in a puddle of dirty backed up water while showering. We were able to use the pool during our stay. Sadly when we got out we were left with cuts/scratches from the sharp seating and edges from the pool/spa. Another thing that left us upset was our skin was so irritated upon exiting the pool. The general area of the hotel is located in a very ghetto part of the city. The doors to the side entrances did not lock. The inside of the building is very run down. The dark ambiance and lack of employees reminds me of American Horror Story. I would highly suggest staying elsewhere for the price. If you do stay here bring bandaids and lots of cleaning supplies.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 18 mars 2024
Hello Marryanna, thank you for taking the time to leave this review. We are always striving to improve ourselves, and your feedback is invaluable to that process. I do wish you had mentioned these issues to us during your stay as we may have been able to correct them for you.

2/10 Horrible

Douglas

Voyage en couple
Les points faibles : Équipements
Having booked and paid for the accommodation through Expedia, Kelly at the desk tells me they have not been paid by Expedia and subsequently charged me for the room again plus $100 fee against the room which is supposed to be refunded on my departure. We will wait and see. My advise to others is avoid this hotel if possible. Advertise Airport shuttle which doesn’t exist. $20 taxi was needed.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 17 mars 2024
Hello Douglas, thank you for taking the time to leave this review, we are always striving to improve ourselves, and your feedback is invaluable in the regard. I do apologize for the confusion with your reservation, I will look into this today, and once we track down the expedia credit card, we will refund you immediately. If you could please provide me with the last name on he reservation, I will happily resolve this for you.Jon KreitlerFront Office ManagerGreen Tree Inn and Suites

6/10 Satisfaisant

Cheryl

Voyage en famille
We chose this hotel due to convenience of being close to airport so that was helpful. However, the pictures online show a much brighter/newer looking hotel. This one is very dark. The lobby and hallways are dark. The rooms are average. 4 of us checked into a 2 queen room. Only 2 towels. The shuttle service is confusing if you dont realize it’s actually a taxi service that was not explained very well when I checked in. Online shows breakfast at 6:00. However the once here it’s actually 7:00 on weekends. The tub fills when water and doesn’t drain when showering. We visiting Phoenix again, we won’t choose this hotel.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 16 mars 2024
Good afternoon Cheryl, thank you for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and work to improve the experience of all our guests. we do hope you come back to see how we've improved. Thank you again and have a great dayJon KreitlerFront Office ManagerGreen Tree Inn and Suites