Avis sur Extended Stay America Suites Phoenix Airport
Extended Stay America Suites Phoenix Airport
3421 E Elwood St, Phoenix, AZ
Avis
6,6
6,8/10
Propreté
7,4/10
Personnel et service
6,0/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
8 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Hotel Management le 9 oct. 2019
Noemy, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location close nearby downtown was perfect for your needs. We look forward to welcoming you again the next time you visit our area.
Sincerely,
Hotel Management
4/10 Médiocre
Voyageur vérifié
21 oct. 2018
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2018
Réponse de Hotel Management le 22 oct. 2018
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience.
Sincerely,
Hotel Management
10/10 Excellent
Elizabeth
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Elizabeth, We would like to express our sincere gratitude for taking the time to share your positive feedback about your stay at Extended Stay America. We are delighted to hear that you enjoyed our coffee and had an exceptional experience. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future.Sincerely,Hotel Management
8/10 Bien
Talleene
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements
Talleene
Séjour de 1 nuit en janvier 2024
8/10 Bien
Patricia
11 mai 2024
Patricia
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
Dear Patricia, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
6/10 Satisfaisant
Martha
9 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Martha, Thank you for taking the time to review our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please know that to maintain cleanliness for all guests, we store the kitchenware at the front desk and are pleased to bring it to your suite upon request. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
10/10 Excellent
Tonya, Apache Junction
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tonya
Séjour de 1 nuit en mai 2024
10/10 Excellent
Tom
Voyage en famille
2 mai 2024
Les points forts : Équipements
Tom
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 9 mai 2024
Dear Tom, Thank you for choosing Extended Stay America for your recent stay. We strive to provide our guests with a comfortable and memorable experience. We are thrilled to hear that we exceeded all of your expectations and that you found us to be a great value. We would be honored to have the opportunity to accommodate you again in the future and hope that you will revisit us soon.Sincerely,Hotel Management
6/10 Satisfaisant
Mei-Chi
29 avr. 2024
Mei-Chi
Séjour de 1 nuit en avril 2024
8/10 Bien
Carol
24 avr. 2024
Carol
Séjour de 1 nuit en avril 2024
10/10 Excellent
Akot
24 avr. 2024
Akot
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Gloria
20 avr. 2024
Gloria
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Susan
19 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
2/10 Horrible
Melanie
Voyage en couple
11 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Melanie, We sincerely apologize for the less-than-optimal experience you encountered during your recent stay with us. We regret that the service and cleanliness you received fell short of our usual standards. We value your feedback and take it seriously. Our team is committed to addressing your concerns and implementing measures to improve our service quality and cleanliness standards. We hope you'll consider staying with us again, and we'll strive to provide you with a more seamless and enjoyable experience.Sincerely,Hotel Management
4/10 Médiocre
Shilpa
Voyage en famille
9 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Shilpa
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 10 avr. 2024
Dear Shilpa, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
10/10 Excellent
Judith
Voyage d’affaires
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 5 avr. 2024
Dear Judith, We sincerely appreciate the positive feedback regarding your experience at Extended Stay America. Your kind words are truly valued, and we are pleased to have been able to provide you with an enjoyable stay. It was a privilege to accommodate your visit, and we look forward to the possibility of welcoming you back shortly.Sincerely,Hotel Management
8/10 Bien
Wade
28 mars 2024
Wade
Séjour de 1 nuit en mars 2024
8/10 Bien
Aaron
27 mars 2024
Aaron
Séjour de 1 nuit en mars 2024
2/10 Horrible
Adam
Voyage en famille
27 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 27 mars 2024
Dear Adam, Thank you for sharing your experience with us. We are genuinely sorry about your disappointment with the room, lack of staff availability, and any inconvenience caused by the odor during your stay. Please know that this does not align with the standards we strive to uphold. We take your concerns seriously and will address them promptly with the appropriate team members to ensure necessary improvements are made. Your understanding and observations are greatly appreciated as we continuously work towards enhancing our property to meet our guests' needs and expectations better. We hope to welcome you back in the future for a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Hotel Management
4/10 Médiocre
Venkata, Troy
17 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Venkata
Séjour de 3 nuits en mars 2024
4/10 Médiocre
Mario
17 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Mario, Thank you for taking the time to post your review. We deeply apologize for the subpar experience you encountered during your check-in and stay. Providing prompt and attentive service is a fundamental part of our commitment to guest satisfaction, and we regret that we fell short on this occasion. Rest assured, we're addressing the issues you've raised with our team to ensure better communication and responsiveness. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Hotel Management
8/10 Bien
Amado
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amado
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Amado, Thank you for choosing Extended Stay America. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
2/10 Horrible
Aurora
Voyage avec des animaux de compagnie, Voyage d’affaires
13 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aurora
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 mars 2024
Dear Aurora, Thank you for your feedback regarding your concerns during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take your concerns seriously and will look into the issues to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
2/10 Horrible
Mary Ellen, Union City
12 mars 2024
Les points faibles : Propreté
Mary Ellen
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 13 mars 2024
Dear Mary Ellen, Thank you for writing a review of our hotel and mentioning our location close to the airport, which is perfect for your needs. However, we genuinely regret any frustration and inconvenience with the condition of the suite not meeting your expectations and not up to our high standards. We will look into them along with our housekeeping team for further improvement. Also, we will instruct them to re-check the rooms before delivery. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
10/10 Excellent
Richard
12 mars 2024
Richard
Séjour de 1 nuit en mars 2024
2/10 Horrible
Bradley
Voyage d’affaires, Voyage en couple
5 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bradley
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 6 mars 2024
Dear Bradley, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. Smoking is never allowed in the hotel premises. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city for your business.Sincerely,Hotel Management
2/10 Horrible
Jason
3 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 4 mars 2024
Dear Jason, Thank you for reviewing our hotel. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
2/10 Horrible
Veronica
3 mars 2024
Veronica
Séjour de 1 nuit en mars 2024
10/10 Excellent
Aurora
Voyage avec des animaux de compagnie
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aurora
Séjour de 1 nuit en février 2024
4/10 Médiocre
Jeanette
Voyage avec des animaux de compagnie, Voyage en couple
19 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jeanette
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Jeanette, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the refrigerator, kitchen amenities, and maintenance issues is concerning, and we will address these matters with urgency to ensure they are promptly resolved. Please know that kitchenette items are available upon request at our front desk, and we regret any misunderstanding regarding this matter. Regarding the pet fee, we understand your frustration and will review our policies to ensure clarity for our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to regain your trust in the future with a more positive experience.Sincerely,Hotel Management
6/10 Satisfaisant
Stephanie
12 févr. 2024
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Airport waiting trip
Stephanie
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 12 févr. 2024
Dear Stephanie, Thank you for sharing your review of your stay with us. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize for our location not meeting your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. Sincerely,Hotel Management
10/10 Excellent
Juan
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juan
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Dear Juan, Thank you for reviewing your stay at our hotel. We are glad your overall stay was pleasant. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet some of your expectations. We look forward to welcoming you again the next time you are in the city.Sincerely,Hotel Management
2/10 Horrible
Jessica
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en février 2024
10/10 Excellent
Doris, yuma
Voyage en couple
11 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Doris
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
8/10 Bien
Anthony
9 févr. 2024
Anthony
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Deborah
Voyage en groupe
8 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Deborah, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you want a more modern experience. We will gladly share your valuable feedback appropriately for our plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
2/10 Horrible
Jimmy
8 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Jimmy
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Normand
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Normand
Séjour de 1 nuit en février 2024
10/10 Excellent
Alex Carlitos
5 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Alex Carlitos
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Alex, Thank you for your outstanding review! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management
8/10 Bien
Joseph
Voyage d’affaires, Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
MaKenna
4 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
MaKenna
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear MaKenna, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we will look into it. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management
4/10 Médiocre
Candis
3 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheap for a reason
Candis
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Candis, We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
6/10 Satisfaisant
Phillip
1 févr. 2024
Les points faibles : Confort de la chambre
Phillip
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 2 févr. 2024
Dear Phillip, We appreciate your feedback and apologize for any challenges you faced during your stay. Our aim is to provide a comfortable experience for all guests, including those with pets. Your insights are invaluable as they help us identify how we can enhance our guest experience moving forward. It was a pleasure hosting you, and we hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
2/10 Horrible
Laura
Voyage avec des animaux de compagnie, Voyage en couple
31 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Réponse de Hotel Management le 1 févr. 2024
Dear Laura, Please accept our apologies for any disappointment you felt during your visit. Providing a seamless stay to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we regret the various issues you described. Your insights are invaluable to us as we continuously strive to enhance our guest experience. We are wholly committed to redeeming your confidence in our hotel, and we would be grateful for the opportunity to regain your trust in our hotel.Sincerely,Hotel Management
6/10 Satisfaisant
Janet
31 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Not great, but clean.
Janet
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Janet, Thank you for taking the time to comment about your recent visit. We are happy to know you were pleased with the service our front desk associate provided, although we apologize for the housekeeping issues you experienced. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest.We look forward to seeing you again.Sincerely,Hotel Management
2/10 Horrible
Doreen
Voyage d’affaires
30 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Doreen
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Anthony
29 janv. 2024
Les points forts : Propreté et personnel et service
Coffeemaker Plead
Anthony
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Anthony, We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the absence of standard amenities and concerns about the exits. Your feedback is important to us, and we regret that we fell short of meeting your expectations. We take your comments seriously and will share this with our team to ensure our guests have a more seamless and comfortable experience. We hope to have the chance to welcome you back so we can provide you with a much-improved stay.Sincerely,Hotel Management
2/10 Horrible
Rolanda
Voyage en famille, Voyage d’affaires
28 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rolanda
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Rolanda, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We regret to know that we did not meet your expectations regarding the bed and the kitchen appliance in your room. Your feedback is invaluable, and we assure you that we will be addressing this appropriately. We are dedicated to providing you with the exceptional experience you deserve on your next visit. We look forward to the opportunity and wish you all the best with your travels.Sincerely,Hotel Management
4/10 Médiocre
Kathy
Voyage d’affaires
27 janv. 2024
Les points faibles : Propreté et équipements
Kathy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 28 janv. 2024
Dear Kathy, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Regarding the Kitchen dishes, thank you for bringing this to our attention. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management