Avis
4,8
4,6/10
Propreté
6,4/10
Personnel et service
4,0/10
Équipements
4,2/10
Infrastructures et conditions de l’hébergement
4,8/10
Écoresponsabilité
Avis
Voyage en groupe
11 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Management le 15 mai 2024
Thank you Hope for taking the time to submit a review about your stay. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
2/10 Horrible
Reina
10 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reina
Séjour de 1 nuit en mai 2024
Réponse de Management le 15 mai 2024
Thank you Reina for taking the time to submit a review. After reviewing your reservation it looks like you had booked a prepaid reservation. At the time of your booking you were charged for the stay by Expedia. This is part of your reservation confirmation. After reviewing your reservation notes, I am seeing that you did arrive to the property and was not sure if you wanted to stay or not. Front desk explained to you that we needed to know as soon as possible to avoid charges. We didn't hear anything further, we held the room all night for you and then marked it as a no show the next morning. We're sorry for any misunderstanding this may have caused. We wish you the best in your future travels.
10/10 Excellent
Ruslan
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruslan
Séjour de 1 nuit en mai 2024
Réponse de Management le 15 mai 2024
Thank you Ruslan for taking the time to submit a review about your stay. We appreciate the feedback!
10/10 Excellent
Wayne
1 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en avril 2024
Réponse de Management le 3 mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
Ervin
29 avr. 2024
Les points forts : Propreté et personnel et service
Ervin
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
I
29 avr. 2024
Les points forts : Propreté et personnel et service
I
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
I
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
The team here at Extend-a-Suites-Phoenix is thrilled to hear such good feedback! Thank you for taking the time to leave a review we appreciate your feedback.
2/10 Horrible
Sean
27 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
I
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
I
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I
Séjour de 1 nuit en avril 2024
Réponse de Management le 27 avr. 2024
Thank you for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback and look forward to having you back again in the future!
6/10 Satisfaisant
Gustavo
Voyage d’affaires
25 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Gustavo
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Thank you for taking the time to submit a review we appreciate your feedback. We wish you the best in your future travels.
2/10 Horrible
Rudette
Voyage en famille
24 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rudette
Séjour de 2 nuits en avril 2024
Réponse de Manager le 25 avr. 2024
Thank you for letting us know about the issues that you experienced at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, we wish you the best in your future travels.
10/10 Excellent
Christina
22 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en avril 2024
Réponse de Manager le 22 avr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.
4/10 Médiocre
Starr
20 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Starr
Séjour de 3 nuits en avril 2024
Réponse de Manager le 22 avr. 2024
Hello Valued Guest, thank you for taking the time to leave a review of your recent stay with us. Upon reviewing our notes regarding your stay, we are sorry you missed our policies for the stained linens, yes, we do charge if any linens that are badly stained or missing from the room. It is unfortunate that you were disappointed. We wish you the best in your future travels.
10/10 Excellent
Nayetzli
15 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nayetzli
Séjour de 2 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.
6/10 Satisfaisant
Adriann
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires, Voyage en couple
11 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Adriann
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Thank you for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.
10/10 Excellent
Anne
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en avril 2024
Réponse de Management le 10 avr. 2024
Thank you Anne for taking the time to submit a rating about your stay and for mentioning our amazing staff in your reviews. We truly appreciate your feedback!
6/10 Satisfaisant
Vanessa R
9 avr. 2024
Les points forts : Propreté et personnel et service
Vanessa R
Séjour de 2 nuits en avril 2024
Réponse de Management le 10 avr. 2024
Thank you Vanessa for taking the time to submit a review about your stay! We appreciate your feedback and hope to have you stay again in the future if your travels bring you our way.
10/10 Excellent
Robert
9 avr. 2024
Les points forts : Propreté et personnel et service
Robert
Séjour de 1 nuit en avril 2024
Réponse de Management le 9 avr. 2024
Thank you Robert for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback!
4/10 Médiocre
Michael
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en avril 2024
Réponse de Management le 9 avr. 2024
Thank you Michael for taking the time to submit a rating about your stay! We appreciate the feedback!
2/10 Horrible
Ernest, Page
2 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ernest
Séjour de 1 nuit en mars 2024
Réponse de Management le 3 avr. 2024
Thank you Ernest for taking the time to submit a review about your stay. We're sorry to hear that the property was not to your liking. We wish you the best in your future travels.
10/10 Excellent
Takeo
2 avr. 2024
Les points forts : Équipements
Takeo
Séjour de 1 nuit en avril 2024
Réponse de Management le 2 avr. 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that your room didn't have a security swing latch. We will make sure that it is taken care of for our next guest, thank you for making us aware. We hope to see you again in the future and appreciate your feedback.
4/10 Médiocre
LACRESHIA
31 mars 2024
Les points faibles : Propreté et personnel et service
LACRESHIA
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
Marcus
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcus
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
2/10 Horrible
Laura
Voyage en famille
26 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en février 2024
Réponse de Manager le 26 mars 2024
Thank you for taking the time to submit a review about your stay. I sincerely apologize for any inconveniences you encountered during your stay! If you would have brought the issue to front desk’s attention, we would have taken care of issue right away. At Extend-A-Suites North-Phoenix we like to ensure our guests have a clean comfortable stay. I'm sorry we failed; we hope you will give us the opportunity to better serve you in the future.
4/10 Médiocre
Dawn
Voyage en famille avec de jeunes enfants
25 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dawn
Séjour de 1 nuit en mars 2024
Réponse de Management le 26 mars 2024
Thank you Dawn for taking the time to submit a review about your stay. We're sorry to hear that you left your son left his pillow behind. As discussed on the phone, we will work hard to try and find your son's pillow as it very well could have been washed and placed on another bed. We will stay in contact with you regarding this matter and wish you the best in your future travels.
4/10 Médiocre
Crystal
Voyage en famille
24 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Crystal
Séjour de 1 nuit en mars 2024
Réponse de Manager le 25 mars 2024
Thank you for taking the time to submit a review about your stay. We are making changes day by day and hope you will give us another chance in the future to better serve you!
10/10 Excellent
Flaco
Voyage en groupe, Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flaco
Séjour de 2 nuits en mars 2024
Réponse de Management le 23 mars 2024
¡Gracias por tomarse el tiempo para enviar una reseña sobre su estadía! ¡Apreciamos sus comentarios y esperamos verlo nuevamente en el futuro!Thank you for taking the time to submit a review about your stay! We appreciate the feedback and look forward to seeing you again in the future!
10/10 Excellent
Sammy
19 mars 2024
Sammy
Séjour de 2 nuits en mars 2024
Réponse de Manager le 8 avr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.
10/10 Excellent
Dominique
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominique
Séjour de 1 nuit en mars 2024
Réponse de Management le 19 mars 2024
Thank you Dominique for taking the time to submit a 5 out of 5 review about your stay. We're happy to hear that you enjoyed your stay here with us!! Thank you again for your review! We hope to see you again in the future!
6/10 Satisfaisant
Gerry
17 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Gerry
Séjour de 2 nuits en mars 2024
Réponse de Management le 19 mars 2024
Thank you Gerry for taking the time to submit a rating about your stay. We wish you the best in your future travels.
2/10 Horrible
talin
Voyage en famille
16 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
talin
Séjour de 2 nuits en mars 2024
Réponse de Management le 19 mars 2024
Thank you for taking the time to submit a review about your stay. We appreciate the feedback.
10/10 Excellent
Ashley
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
15 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mars 2024
Réponse de Management le 15 mars 2024
Thank you for taking the time to submit a 5 out of 5 rating about your stay! We appreciate the feedback!
8/10 Bien
Tryphena
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tryphena
Séjour de 1 nuit en mars 2024
Réponse de Management le 15 mars 2024
Thank you for taking the time to submit a 4 out of 5 rating about your stay! We appreciate the feedback!
2/10 Horrible
Richard
11 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mars 2024
Réponse de Management le 12 mars 2024
Thank you Richard for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.
8/10 Bien
Sarah
10 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en février 2024
Réponse de Management le 12 mars 2024
Thank you Sarah for taking the time to submit a rating about your stay. We appreciate the feedback!
10/10 Excellent
Anne
7 mars 2024
Les points forts : Propreté
Anne
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 mars 2024
Thank you Anne for taking the time to submit a 5 out of 5 rating on your stay! We appreciate the feedback!
4/10 Médiocre
Dan
5 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dan
Séjour de 4 nuits en février 2024
Réponse de Management le 5 mars 2024
Thank you Dan for taking the time to submit a review about your stay. We're sorry to hear that the hotel was not to your liking. We wish you the best of luck on your future travels!
8/10 Bien
Ana
5 mars 2024
Les points forts : Propreté
Ana
Séjour de 2 nuits en mars 2024
Réponse de Management le 6 mars 2024
Thank you Ana for taking the time to submit a rating about your stay! We appreciate the feedback.
6/10 Satisfaisant
Valerie
4 mars 2024
Les points forts : Propreté et personnel et service
Valerie
Séjour de 1 nuit en février 2024
Réponse de Management le 6 mars 2024
Thank you Valerie for taking the time to submit a review about your stay. We're sorry that our cable and WIFI provider had some issues with the service during your stay. We wish that there was something we could do during that time but it was out of our control. We appreciate you being understanding. We hope you will give us another chance in the future to better serve you!
2/10 Horrible
Daniel
Voyage en couple
3 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en février 2024
Réponse de Management le 5 mars 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
2/10 Horrible
Chris
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 6 nuits en février 2024
Réponse de Management le 5 mars 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
6/10 Satisfaisant
Brian
2 mars 2024
Brian
Séjour de 2 nuits en février 2024
Réponse de Management le 2 mars 2024
Thank you Brian for taking the time to submit a review about your stay. We're sorry that there was some issues with the cable TV during your stay. These issues were happening in the surrounding areas and was out of the hotel's control. We hope that you will give us another chance in the future to better serve you!
6/10 Satisfaisant
Adriana
27 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Adriana
Réponse de Management le 28 févr. 2024
Thank you Adriana for taking the time to submit a rating about your stay. We appreciate the feedback!
6/10 Satisfaisant
Christina
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Christina
Séjour de 6 nuits en février 2024
Réponse de Management le 28 févr. 2024
Thank you Christina for taking the time to submit a review about your stay! We're sorry to hear that you had some issues during your stay. We appreciate your feedback.
10/10 Excellent
Anne
27 févr. 2024
Les points forts : Propreté
Anne
Séjour de 1 nuit en février 2024
Réponse de Management le 28 févr. 2024
Thank you Anna for taking the time to submit a rating about your stay! We appreciate your feedback!
2/10 Horrible
Stephanie
Voyage en couple
24 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en février 2024
Réponse de Manager le 26 févr. 2024
Thank you for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
2/10 Horrible
Laarni
Voyage en famille, Voyage d’affaires
22 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laarni
Séjour de 2 nuits en février 2024
Réponse de Manager le 26 févr. 2024
“I’m sorry to hear about your bad experience.”
4/10 Médiocre
Manjit
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Manjit
Séjour de 4 nuits en février 2024
Réponse de Manager le 26 févr. 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
8/10 Bien
AliciaAnn
21 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
AliciaAnn
Séjour de 1 nuit en février 2024
Réponse de Management le 21 févr. 2024
Thank you AliciaAnn for taking the time to submit a review about your stay. We appreciate the feedback.