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Avis sur DoubleTree Suites by Hilton Phoenix

4 out of 5
DoubleTree Suites by Hilton Phoenix
320 N 44th Street, Phoenix, AZ

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 642 avis sur 1361." "
Note des voyageurs de 8 (Bien), d’après 343 avis sur 1361." "
Note des voyageurs de 6 (Satisfaisant), d’après 171 avis sur 1361." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1361." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 1361." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Stéphanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de AFOM le 9 août 2023
Thank you for leaving your feedback, Stephanie. We are glad to know that you had a good experience! We look forward to having you stay with us again!

8/10 Bien

Maxime

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en mars 2022

8/10 Bien

Judy

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nice hotel for quick overnight for an early flight. Receptionist couldn't wait to get back to her phone! Rushed through explaining room location and perturbed about having to repeat information.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ral, Sitka

Voyage en couple
Love the cookies!!
Séjour de 1 nuit en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 15 mai 2024
Thank you for the feedback. I'm glad to hear that you had a wonderful experience and that you enjoyed the cookies.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was lovely and easy to have ubers or rideshares find you
Séjour de 3 nuits en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 14 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Wendy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff, who even helped me change my reservation because I had made it for the wrong dates!
Séjour de 1 nuit en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 14 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and that we were able to accommodate your changes.

4/10 Médiocre

kimberlyn, Los Angeles

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The furniture needs updating, there were stains on the couch, bedding, and carpet.The shower, and toilet wasnt very clean. The spacious room and the free warm cookies was the highlight of our stay.
Séjour de 3 nuits en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 14 mai 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

6/10 Satisfaisant

Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Pretty but beds were uncomfortable and tired. The restaurant was very overpriced and the quality of the food was poor. Staff was exceptional.
Séjour de 1 nuit en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 12 mai 2024
Thank you for your feedback. I will pass on your concerns and praise to the appropriate managers.

4/10 Médiocre

Madeline

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The only issue we encountered was our room not being clean and covered in 100s of nats, we requested to be moved and they agreed that was the best option. And again the new room was grimy (stains everywhere, hair in the shower on the walls, floors not even vacuumed). But the customer service was great, so i am sad we had to leave this hotel. I hope next time we have a batter experience!
Séjour de 5 nuits en mai 2024
Réponse de Front Desk le 11 mai 2024
Thank you for the feedback we do apologize for the inconvenience you experienced during your stay. We have notified the proper departments to address these issues.

8/10 Bien

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My first visit with Doubletree. Hotel, staff & food was really good. My only drawback was with shuttle service upon arrival. I had to wait 1/2 hour. If I had known shuttle van had a cookie on it, I wouldn’t have missed the first van. As I’m sure I’m not the only one, I would suggest the staff clarify the van with large cookie.
Séjour de 3 nuits en mai 2024
Réponse de Front Desk le 11 mai 2024
Thank you for your feedback.

10/10 Excellent

Randy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet area.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 11 mai 2024
Thank you for your feedback.

10/10 Excellent

Adrienne

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Pleasant, helpful staff, property well-taken care of.
Séjour de 4 nuits en mai 2024
Réponse de Front Desk le 11 mai 2024
Thank you for your feedback. I am thrilled to hear that our staff was helpful during your stay.

2/10 Horrible

Shimeka, Conley

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms where dirty and the entire hotel needs to be updated.
Séjour de 4 nuits en mai 2024
Réponse de Front Desk le 11 mai 2024
Thank you for your feedback.

4/10 Médiocre

Priscilla, La Habra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pictures do not accurately show the condition of the property.
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 8 mai 2024
Thank you for your feedback. I will forward your concern to the appropriate managers.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was fantastic and helpful. Easy shuttle service to and from the airport and convenient location for everything we were in town for.
Séjour de 4 nuits en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 7 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience, and I will be sure to pass on your praise to the staff.

10/10 Excellent

Iran

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 7 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience with our hotel.

10/10 Excellent

Merlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 7 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Rudolph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 6 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

4/10 Médiocre

Sheila

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Like near airport, rate too high for old property. Disliked top linen was visibly dirty, requested to have changed. Disliked insects flying through out the suite.
Séjour de 2 nuits en mai 2024
Réponse de Christopher Cook, Front Desk Supervisor le 5 mai 2024
Thank you for your feedback. Your issues will be forwarded to the appropriate departments.

6/10 Satisfaisant

Marco, Wallingford

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Property was fine, but felt more like a motel than a Hilton. Room was large and well furnished, but felt used. There were gnats in the bathroom and the mattress wasnt great, but it was a good enough place to stay.
Séjour de 3 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 5 mai 2024
Thank you for your feedback. Your concerns will be forwarded to the appropriate departments.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bar was accessible front desk staff and driver were nice
Séjour de 2 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 2 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel. I will be sure to pass on your praise to the staff.

10/10 Excellent

Donta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the cookies and the pool. nice property.
Séjour de 2 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 2 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and were able to enjoy some of our amenities.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 2 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

6/10 Satisfaisant

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 2 mai 2024
Thank you for your feedback.

10/10 Excellent

abel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great helpful and always friendly
Séjour de 3 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 1 mai 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel. I will pass along your praise to the appropriate departments.

4/10 Médiocre

Heidi

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
dirty
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 1 mai 2024
Thank you for your feedback. I'm sorry that you did not have a pleasant experience. I will forward your concern to the appropriate department.

10/10 Excellent

C.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the outdoor area
Séjour de 2 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 30 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and were able to enjoy our activities.

8/10 Bien

Gabrielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed in room 249…the toilet and mini-fridge to be replaced asap. They both appear to be dated. I didn’t request a change of room due to my tiredness and cleanliness but for future patrons I’m sure this will be a thing.
Séjour de 3 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 30 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel. I will forward your concerns to the appropriate departments.

8/10 Bien

Ramona

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Complimentary breakfast should be included at the per night rate as well as a water bottle at check in. No towels available in the pool area. Other than that, very clean rooms.
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 29 avr. 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

10/10 Excellent

Gregory

Séjour de 5 nuits en avril 2024
Réponse de Front Desk le 11 mai 2024
Thank you for your feedback.

8/10 Bien

Nathadia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We liked the locked gates all around!
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 24 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience at our hotel and appreciate our priority to our guests' security.

10/10 Excellent

Serina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my visit. Everyone was really nice. The restaurant staff was awesome. The cleaning staff and the front desk were amazing! I will ll definitely be back for a visit!
Séjour de 2 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 24 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and we look forward to seeing you again in the future.

8/10 Bien

Frank

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time with the family at this amazing Hotel.
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 22 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

10/10 Excellent

Carlos

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great, pool is nice, and very clean room
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 22 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

8/10 Bien

Martina

Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 mai 2024
Thank you for the feedback!

6/10 Satisfaisant

Jeffrey, Burlington

Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 11 mai 2024
Thank you for your feedback.

2/10 Horrible

najla

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No cookie rude front desk gave bad times card kept not working
Séjour de 3 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 21 avr. 2024
Thank you for your feedback. I'm sorry to hear that you had such an uncommon experience. Your issue will be forwarded to the appropriate department.

4/10 Médiocre

gina

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The hotel was under employed. Only one person at the front desk having to answer phones and the line for people checking in, and the the line for people buying snacks at the gift shop. The pool is good. The sheets are itchy, and the beds are worn. The building is outdated.
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 21 avr. 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

6/10 Satisfaisant

Nikeia

Les points forts : Personnel et service
Rooms were a bit outdated elevator buttons weren't working for certain floors.
Séjour de 2 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 17 avr. 2024
Thank you for your feedback. I will pass on your concerns to the appropriate departments.

10/10 Excellent

Karrie-ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful design, lovely view.
Séjour de 4 nuits en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 17 avr. 2024
Thank you for your feedback. I'm glad you had a wonderful experience at our hotel and enjoyed our aesthetics.

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, convenient to airport and of course, the cookies!
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 15 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

2/10 Horrible

Ernest

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
A/C Didn’t work, TV didn’t work, fruit flies all over the room. Horrible.
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 15 avr. 2024
Thank you for your feedback. I'm sorry to hear that you did not have a good experience. I will forward your concerns to the appropriate departments.

8/10 Bien

john

Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 1 mai 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

4/10 Médiocre

Pedro, Merida

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is old and not well maintained.
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 9 avr. 2024
Thank you for your feedback. I will let the appropriate departments know of your concerns.

8/10 Bien

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 8 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

6/10 Satisfaisant

Patricia

Voyage en famille
Les points faibles : Personnel et service et équipements
Shower clogged and ceiling leak. Rude staff at front desk.
Séjour de 3 nuits en avril 2024
Réponse de Front Desk le 7 avr. 2024
Good evening I do apologize for any inconvenience that occurred during your stay.

10/10 Excellent

Karie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checking was busy but was handled with grace. Good job
Séjour de 1 nuit en avril 2024
Réponse de Christopher Cook, Front Desk Supervisor le 3 avr. 2024
Thank you for your feedback. I'm glad to hear that you a wonderful experience at our hotel. I will be sure to pass on your praise to the check-in staff.

8/10 Bien

Kerry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome time in Phoenix
Séjour de 3 nuits en mars 2024
Réponse de Christopher Cook, Front Desk Supervisor le 31 mars 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel and the area.

10/10 Excellent

Matilda, Fort Thomas

Séjour de 1 nuit en mars 2024
Réponse de Christopher Cook, Front Desk Supervisor le 21 avr. 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved it !
Séjour de 1 nuit en mars 2024
Réponse de Christopher Cook, Front Desk Supervisor le 31 mars 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.