Avis sur Arizona Grand Resort & Spa
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway, Phoenix, AZ
Avis
8,0
Très bien
8,2/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
12 mai 2024
Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Rachel, Front Office Manager le 15 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
10/10 Excellent
Dan
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en mai 2024
Réponse de Rachel Gibford le 13 mai 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time with us! Please see us again real soon!
10/10 Excellent
Amy
8 mai 2024
Les points forts : Propreté
Amy
Séjour de 2 nuits en mai 2024
Réponse de Rachel Gibford le 12 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
10/10 Excellent
rosalina
Voyage en famille
8 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
rosalina
Séjour de 3 nuits en mai 2024
Réponse de Rachel Gibford le 11 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
10/10 Excellent
Raquel
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raquel
Séjour de 1 nuit en mai 2024
Réponse de Rachel Gibford le 11 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
6/10 Satisfaisant
Yelena
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements
Yelena
Séjour de 1 nuit en mai 2024
Réponse de Rachel Gibford le 11 mai 2024
Thank you for your feedback. We apologize for the inconvenience you faced accessing your room on the 3rd floor. Your comments are valuable, and we will work to improve. We hope you still enjoyed your stay and would love to welcome you back for a smoother experience in the future.Sincerely,The Arizona Grand Management Team
6/10 Satisfaisant
Alex
8 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Alex
Séjour de 4 nuits en avril 2024
Réponse de Rachel Gibford le 12 mai 2024
Thank you for your 3 out of 5 review. We hope to see you again soon and give you the best vacation possible.
6/10 Satisfaisant
Sylvia
8 mai 2024
Les points forts : Propreté et personnel et service
Sylvia
Séjour de 3 nuits en mai 2024
Réponse de Rachel Gibford le 11 mai 2024
Thank you for the 3 out of 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we hope to see you again really soon!Warm Regards, Mason McIntyreDirector of Operations
10/10 Excellent
Jeffrey
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en mai 2024
Réponse de Rachel Gibford le 11 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
8/10 Bien
Christian
6 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Christian
Séjour de 3 nuits en mai 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for your recent review. We're glad you enjoyed the friendly atmosphere and cleanliness of our property. However, we apologize for any issues with the balcony. Your feedback is valuable, and we'll address this promptly. We appreciate your input and hope to welcome you back for an improved experience.
10/10 Excellent
Gretchen, university place
Voyage en famille
5 mai 2024
Les points forts : Équipements
Gretchen
Séjour de 3 nuits en mai 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for your kind words! We're delighted you enjoyed the oasis water park, golf course views, and our landscaping. Looking forward to welcoming you back soon!
10/10 Excellent
Corrina
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corrina
Séjour de 1 nuit en mai 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you so much for your 5 out of 5 review! We are so glad you had a great time with us! Please come back for your next vacation!
10/10 Excellent
shannon
Voyage en famille
4 mai 2024
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
shannon
Séjour de 3 nuits en mai 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for your 5 out of 5 review! We are so glad to see that your enjoyed your stay. We will notify the proper teams about your comments on the suites. We hope to see you again next time!
10/10 Excellent
Megan
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 2 nuits en mars 2024
Réponse de Rachel Gibford le 5 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
8/10 Bien
Synthia
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Synthia
Séjour de 2 nuits en mai 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for your 4 out of 5 review! We are so glad you enjoyed your stay. Please come back for another vacation real soon!
10/10 Excellent
Mark
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 5 nuits en avril 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for your recent review of your stay. We're glad you found check-in easy, your suite comfortable, and enjoyed our Oasis Water Park. However, we're sorry to hear that the food from our pool snack bar didn't meet your expectations. We appreciate your feedback and will address this with our team. We hope to welcome you back for an improved experience in the future. Warm Regards,The Arizona Grand Management Team
8/10 Bien
David
Voyage en famille
1 mai 2024
Les points forts : Propreté et personnel et service
David
Séjour de 3 nuits en avril 2024
Réponse de Karly, Front Office Coordinator le 1 mai 2024
Thank you for sharing your experience! We're thrilled to hear that you found our lobby living room area to be relaxing. It's wonderful to know that you enjoyed the ample seating and food service available in our lobby. We hope to welcome you back soon for another enjoyable stay!Warm Regards, Front Office Managers
8/10 Bien
Elizabeth
30 avr. 2024
Les points faibles : Personnel et service
Elizabeth
Séjour de 2 nuits en avril 2024
Réponse de Rachel Gibford le 2 mai 2024
Thank you for your 4 out of 5 review! We hope to see you again for you next vacation!
10/10 Excellent
Cassandra
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassandra
Séjour de 2 nuits en avril 2024
Réponse de Karly, Front Office Coordinator le 1 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!
10/10 Excellent
Lori M
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lori M
Séjour de 1 nuit en avril 2024
Réponse de Karly, Front Office Coordinator le 1 mai 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!
10/10 Excellent
Tiva
Voyage en famille, Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiva
Séjour de 1 nuit en avril 2024
Réponse de Rachel Gibford le 2 mai 2024
Thank you so much for your 5 out of 5 review! We are so glad to see you enjoyed the suite and the amenities we offer our guests! Please see us again soon!
8/10 Bien
Eric
Voyage en famille
29 avr. 2024
Les points forts : Propreté et personnel et service
Eric
Réponse de Rachel, Front Office Manager le 30 avr. 2024
Thank you for your valuable feedback. We're glad you enjoyed our resort concept and our friendly staff. We apologize for the inconvenience caused by road construction. We're actively working on improving parking and will consider adding more recreational activities. We appreciate your decision to stay with us again and look forward to providing an even better experience next time. If you have further suggestions, feel free to reach out. We can't wait to welcome you back.Sincerely,The Arizona Grand Management Team
8/10 Bien
Seattlas
Voyage en famille
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Seattlas
Séjour de 3 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 30 avr. 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa area and Oasis water park. We apologize for any confusion regarding our smoking policy and any inconsistency in its enforcement. We strive to ensure a comfortable environment for all our guests, regardless of their activities, and we take your feedback seriously. We do follow a smoking policy that states guest need to be 20 feet away from a door or window to smoke as the rooms are all non-smoking. We'll review our policies and procedures to ensure they are applied consistently across the property.We're glad to hear that despite some issues, you had a blast during your stay. We appreciate your feedback as it helps us improve and better serve our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,The Arizona Grand Management Team
10/10 Excellent
Andrew
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 29 avr. 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
2/10 Horrible
Roy
28 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roy
Séjour de 2 nuits en avril 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us from our reservations number on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.
2/10 Horrible
Donna
Voyage en groupe
27 avr. 2024
Les points faibles : Personnel et service
Donna
Séjour de 3 nuits en février 2024
Réponse de Rachel, Front Office Manager le 29 avr. 2024
Thank you for sharing your recent experience with us. It's clear that there were aspects of your stay where we could have done better, and for that, we sincerely apologize. Your feedback is invaluable to us, and we would welcome the chance to discuss it further with you. Please feel free to contact us at 602-431-6519 and ask for a Front Office Manager at your convenience. We truly appreciate your insights on areas where we can improve and thank you for choosing our resort.Sincerely,The Arizona Grand Management Team
4/10 Médiocre
Tiffani
Voyage en couple
26 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Tiffani
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 28 avr. 2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us at 602-431-6519 and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.Sincerely,The Arizona Grand Management Team
10/10 Excellent
Shane, Canon City
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 3 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 26 avr. 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
6/10 Satisfaisant
Babylonia
24 avr. 2024
Babylonia
Séjour de 2 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 26 avr. 2024
Thank you for your 3 out of 5 review! We hope to see you again soon to give you the best vacation!
8/10 Bien
Jasmine
24 avr. 2024
Les points forts : Propreté et personnel et service
Jasmine
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 26 avr. 2024
Thank you so much for your 4 out of 5 review! We are so glad you enjoyed your stay with us. Please come back real soon!
8/10 Bien
Anastasiia, Lake In The Hills
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anastasiia
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 21 avr. 2024
Thanks for the rating! If you ever have any specific feedback or suggestions, feel free to share.
2/10 Horrible
Chris
18 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 19 avr. 2024
The 80 charge you see is the resort fee. The resort is charged per day and covers amenities like water park and pool access and parking and wifi. If you have any questions regarding our resort fee please reach out to us!
10/10 Excellent
Adam
Voyage en groupe
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 4 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 18 avr. 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our property to be immaculately maintained and enjoyed the comfort of our rooms as well as our plentiful pools. Your kind words truly motivate us to continue providing exceptional service and maintaining high standards. We hope to welcome you back for another fantastic stay in the future!
10/10 Excellent
Mark, Sherwood Park
Voyage d’affaires
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 5 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 18 avr. 2024
We're delighted to hear you enjoyed your experience! Providing great golf, excellent service, delicious food, and a beautiful water park are all essential parts of what we strive to offer. Thank you for taking the time to share your positive feedback. We hope to welcome you back again soon for another fantastic visit! Warm Regards,The Arizona Grand Management Team
8/10 Bien
Sadie
16 avr. 2024
Les points forts : Personnel et service
Sadie
Séjour de 4 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 18 avr. 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
10/10 Excellent
Michael
15 avr. 2024
Michael
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 18 avr. 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
8/10 Bien
Paula, Joseph City
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 16 avr. 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
10/10 Excellent
Christopher
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 16 avr. 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we are so glad you had a great time at our Oasis water park! Please see us again for your next summer vacation!Warm Regards,
8/10 Bien
Kelsie
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelsie
Séjour de 2 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 16 avr. 2024
Thank you for sharing your feedback! We're glad you enjoyed our resort but apologize for any disappointment with the suite. We're thrilled your family had a great time at our water park and athletic club. Your comments are valuable for our improvement. We hope to welcome you back soon and ensure your next stay exceeds expectations.Sincerely,The Arizona Grand Management Team
10/10 Excellent
Stanley
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stanley
Séjour de 3 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 16 avr. 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
10/10 Excellent
Richard
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en mars 2024
Réponse de Rachel, Front Office Manager le 16 avr. 2024
Thank you for your great review! We're glad you enjoyed our resort, especially our water park and smaller pool areas. Your feedback helps us improve, and we hope to see you again soon!Warm Regards,The Arizona Grand Management Team
8/10 Bien
Claudio, Santa Barbara
13 avr. 2024
Claudio
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 16 avr. 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,
6/10 Satisfaisant
Lena, Henderson
12 avr. 2024
Les points forts : Propreté
Lena
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you for sharing your experience with us. We apologize for the delay in getting your room ready for check-in and understand your concerns about the resort fees. We'll take your feedback into consideration for future improvements.
10/10 Excellent
Sergiane
12 avr. 2024
Sergiane
Séjour de 3 nuits en mars 2024
Réponse de Rachel Gibford le 2 mai 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your stay with us and we can't wait to see you again soon!
10/10 Excellent
Catherine
11 avr. 2024
Catherine
Séjour de 3 nuits en avril 2024
Réponse de Rachel Gibford le 2 mai 2024
Thank you so much for your 5 out of 5 review! We are so happy to see you had a great stay. Please see us again for your next vacation!
8/10 Bien
Omar
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omar
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 11 avr. 2024
Thank you so much for your 4 out of 5 review! We hope to see you again soon!
10/10 Excellent
Raneisha
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raneisha
Séjour de 3 nuits en mars 2024
Réponse de Rachel, Front Office Manager le 11 avr. 2024
Thank you so much for your 5 out of 5 review! We are so glad you found the property beautiful! Please see us again real soon!
10/10 Excellent
Huan
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huan
Séjour de 1 nuit en avril 2024
Réponse de Rachel, Front Office Manager le 11 avr. 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time here! Please see us again soon!
2/10 Horrible
Yessika
9 avr. 2024
Yessika
Séjour de 1 nuit en mars 2024
Réponse de Rachel Gibford le 6 mai 2024
Thank you for taking the time to provide feedback about your recent visit. It appears there are areas where we can enhance our services to better meet your expectations, and we regret any shortcomings during your stay. On behalf of the resort, I apologize for any challenges you encountered. We value your input and would appreciate the opportunity to discuss it further. Please feel free to reach out to us at your convenience by calling the number on our website and asking to speak with a Front Office Manager. We eagerly await the chance to connect with you. Thank you once again for your helpful suggestions and for choosing to stay with us.
6/10 Satisfaisant
Alesya
9 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Alesya
Séjour de 3 nuits en avril 2024
Réponse de Rachel, Front Office Manager le 11 avr. 2024
Thank you for your 10 out of 10 review! We can't we to see you again next time!