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Avis sur Philadelphia Airport Marriott

3.5 out of 5
Philadelphia Airport Marriott
1 Arrivals Rd, Philadelphia, PA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 651 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1004." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 Horrible

Virginie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Sr. Property Coordinator le 15 mars 2023
Dear Virginie, Thank you for choosing our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our services and better serve future guests. We hope you will give us another chance to prove ourselves; we look forward to seeing you again on your next visit to the area.Melody MotleySr. Property Coordinator

10/10 Excellent

Claudie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent bref sejour
Arrivée tard ( minuit) j’étais attendue et très bien accueillie. Chambre confortable et agréable. Personnel aux petits soins. Super !
Séjour de 1 nuit en novembre 2021

8/10 Bien

Johanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

8/10 Bien

P.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was super easy! Competent staff and very friendly!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Julie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is attached to the airport, which makes it easy for early morning flights. Just give yourself lots of extra time if you are parking your vehicle at the hotel while traveling & be prepared to pay for the convenience of parking at the airport.
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 1 mai 2024
Dear Julie, Thank you for the great review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. We appreciate your business and hope you will come back and stay with us again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for flying out of Philly!
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 28 avr. 2024
Dear Janet, Thank you for the review of your stay at the Philadelphia Airport Marriott. We are glad you enjoyed our convenient airport location. We look forward to welcoming you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Michael

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

DIEGO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 25 avr. 2024
Dear Valued Guest, Thank you for the excellent review of your stay at Philadelphia Airport Marriott. We appreciate you pointing out how much you loved our location. Our airport hotel makes it easy for our guests to visit downtown Philadelphia's historic landmarks, famous attractions, and lively ballparks! We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Juan, Tampa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Airport area is comfortable for flying out but not much more else
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

George

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Bathroom very outdated.
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 23 avr. 2024
Dear George, Thank you for the review and for choosing our hotel. We are sorry you felt our bathrooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope you will give us a second chance to make a better impression.Melody MotleySr. Property Coordinator

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s an airport!
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 22 avr. 2024
Dear Anthony, Thank you for the review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. It was a pleasure having you, and we look forward to welcoming you back to the area.Melody MotleySr. Property Coordinator

10/10 Excellent

Henry, Bouler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tyler

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was a mess but other than that it was a real good stay. And staff helped me out with the parking difficulties so 10/10 for them.
Séjour de 6 nuits en avril 2024
Réponse de Sr. Property Coordinator le 20 avr. 2024
Dear Tyler, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. It is a pleasure to know you enjoyed your overall stay. However, we apologize for any parking inconveniences you encountered and we appreciate you allowing us to resolve this to your satisfaction. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

10/10 Excellent

Ian, New York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
About as perfect as an onsite, airport hotel can be. Great staff! Super welcoming and always with a smile. The gym is well appointed and super clean with modern equipment. Starbucks. A full service restaurant and bar with above average options. Great cocktails and waitstaff. The rooms are clean and updated.
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 18 avr. 2024
Dear Ian, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. It is a pleasure to know you enjoyed our excellent fitness center and the courteous service provided by our associates. We also appreciate you mentioning our in-house restaurants and spotless accommodations. We look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

10/10 Excellent

Brayan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Edward

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lynn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location but call for shuttle
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alex Meier

Séjour de 1 nuit en avril 2024

8/10 Bien

Shikhar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 19 avr. 2024
Dear Shikhar, Thank you for your kind rating. We are glad you had such a positive experience during your time at the Philadelphia Airport Marriott, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Melody MotleySr. Property Coordinator

10/10 Excellent

Mehmet Mican

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cleanliness
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 13 avr. 2024
Dear Mr. Mican, Thank you for your kind words regarding your recent stay at Philadelphia Airport Marriott. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we are delighted that it contributed to your positive experience. We are thrilled to hear that you appreciated the cleanliness throughout our hotel during your stay. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Antonious

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great stay
Séjour de 1 nuit en février 2024

10/10 Excellent

Jeffrey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an amazing stay at the Marriott. The room was nice, comfy and clean. The staff was so accommodating and helpful with anything. The location is convenient if you need to attend any sports events or concerts. The stadiums and arena are only a 15 min drive away. It's also a short drive to Central Philadelphia with minimal traffic during most parts of the day. Thank you team Marriott Philadelphia Airport.
Séjour de 5 nuits en avril 2024
Réponse de GENERAL MANAGER le 11 avr. 2024
Dear Jeffrey, Thank you for choosing Philadelphia Airport Marriott and for the kind review. Our convenient airport location near downtown provides our guests with an effortless way to enjoy Philadelphia's top attractions. We appreciate you mentioning our attentive associates and well-appointed accommodations. It was our pleasure accommodating you, and we look forward to your return.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Glenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and I appreciate them accommodating my stay after there was a mix up through Expedia where I originally thought I would be at a different hotel. Thank you Airport Marriott Philadelphia Airport !
Séjour de 3 nuits en avril 2024

10/10 Excellent

Beulah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 10 avr. 2024
Dear Beulah, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Philadelphia Airport Marriott.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Benny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice accommodations, restaurant very good for dinner and breakfast. Wait staff very friendly. Only downside was expensive parking for our oversized SUV.
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 8 avr. 2024
Dear Benny, Thank you for choosing to stay at Philadelphia Airport Marriott and sharing your experience. We are thrilled to know you were pleased with our comfortable accommodations, courteous associates, and excellent on-site restaurant. However, we regret your disappointment with our parking charges. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. Thank you again for your feedback, and we look forward to your return visit.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Emmanuel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This experience at this hotel has been amazing! From the moment we walked in they greeted us and welcomed us. We came from Colorado and the hospitality was beyond amazing! We came for a huge event WRESTLEMANIA, we came early and our hotel wasn’t ready which is understandable because it’s a very busy weekend but they offered to hold our luggage and reassure us that our room will be ready when we came back from the event. We arrived back from the event late and they got in checked in fast! They were friendly and the guest agent Michelle was friendly and beyond nice. Hotels are amazingly clean, beds are super comfortable and the water got hot quickly! This hotel experience was amazing! Thank you to the staff
Séjour de 1 nuit en avril 2024

2/10 Horrible

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Hotel was fine. Food gave my son food poisoning. Don't eat the turkey.
Séjour de 1 nuit en avril 2024
Réponse de Sr. Property Coordinator le 6 avr. 2024
Dear David, Thank you for taking the time to share your review. We first want to say that we hope your son is feeling better. Thank you again for bringing these concerns to our attention. We have had no additional reports of illness related to our dining venues. All food services are properly stored and prepared in a sanitized area; however, we will share your remarks appropriately as we take these types of comments seriously. We are grateful for your patience, and we wish you all the best.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close enough to walk indoors from the airport, and also has an excellent shuttle service. Good restaurant on-site with room service.
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 2 avr. 2024
Dear Stephen, Thank you for choosing to stay at Philadelphia Airport Marriott and sharing your experience. We are delighted to know you were pleased with our ideal location, convenient shuttle service, and excellent on-site restaurant with fantastic room service. It was a pleasure to host you, and we look forward to welcoming you back soon. Melody Motley,Sr. Property Coordinator

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You can walk from the airport inside to the hotel. It's long, but doable. They also provide a van shuttle service, which is great. Across the street from all car rental companies. Good restaurant with room service.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Vanessa, Rochester

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff is so friendly very nice and clean facility convenient and has a shuttle available
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 1 avr. 2024
Dear Vanessa, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. It is a pleasure to know that our courteous associates made an excellent impression. We also appreciate your mentioning how our clean property and convenient shuttle service enhanced your time with us. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

8/10 Bien

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convient location, front desk staff and shuttle driver were amazing. A bit pricey though, but overall positive experience.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Directly next to airport. Amazing staff and food. Very clean
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 18 mars 2024
Dear Jamie, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our clean facilities and dedicated associates. We are also thrilled to read that you were able to enjoy our delicious onsite dining and that our location close to the airport was perfect for your travel plans. It was our pleasure accommodating you, and we hope you will make Philadelphia Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit.Melody MotleySr. Property Coordinator

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to the airport. Check in staff and bartender were very friendly.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Mike

Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 17 mars 2024
Dear Mike, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Ian, New York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris and the staff are great!
Séjour de 1 nuit en mars 2024

8/10 Bien

Anthony, Ocean Pines

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 14 mars 2024
Dear Anthony, Thank you for choosing Philadelphia Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

christianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris the agent at check in was very professional courteous and helpful. Makes such a difference when check in is smooth. Thanks
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jill L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Professional staff
Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 11 mars 2024
Dear Jill, Thank you for the great review of Renaissance Boston Waterfront Hotel. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.David ReddickDirector of Operations

10/10 Excellent

KC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 11 mars 2024
Dear Guest, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location for the airport. Very easy.
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 10 mars 2024
Dear Michael, Thank you for the great review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. We enjoy welcoming travelers to spacious rooms with soundproof windows, flat-screen TVs, and deluxe bath amenities! It was a pleasure having you, and we look forward to welcoming you back to the area.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Judy

Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 30 mars 2024
Dear Judy, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

6/10 Satisfaisant

YULIA, HUGO

Les points forts : Propreté, personnel et service, équipements
Shuttle service was great and getting from airport to the hotel is super easy. Johan was very helpful with that. Room was ok, felt like it smelled when I got there and there were no hand soap. I went downstairs to get dinner and ate the Brussels sprouts salad and had 1 beer and wasn’t feeling the best right away when I came back after dinner. I was so sick from that salad and was puking all night. Barely made it to my flight the next morning. Will never be back to this property.
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 10 mars 2024
Dear Yulia, Thank you for your kind comments about our shuttle service and the thoughtful service provided by Johan. However, we are disappointed to hear that you had some issues with your guest room and dinner. We are sorry to learn that you were not feeling well during your stay with us. We appreciate you bringing your concerns to our attention regarding one of our restaurants. We have not received similar comments before and want to assure you that we take the quality of our food and beverage services seriously. We will investigate this matter further. We hope that you are doing well and wish you all the best with your travels.Melody Motley,Sr. Property Coordinator

4/10 Médiocre

Congxin

Unhelpful staff
Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 5 mars 2024
Dear Congxin, Thank you for the review and for choosing our hotel. We truly apologize for not meeting your expectations and for the unsatisfactory service you received from us. Please be assured we will follow up on your comments with our team and will take the necessary measures to ensure we are well-poised to serve you better. We are grateful for your patience and feedback, and we hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Allison

Séjour de 1 nuit en mars 2024
Réponse de Sr. Property Coordinator le 24 mars 2024
Dear Allison, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay.Melody MotleySr. Property Coordinator

10/10 Excellent

Gregory, Lewes

Séjour de 1 nuit en février 2024
Réponse de Sr. Property Coordinator le 22 mars 2024
Dear Gregory, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

4/10 Médiocre

Martina

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The parking policy has changed and is limiting the ability to conveniently access and unload luggage. The new policy penalizes guests of the hotel and makes it very inconvenient. They are charging 2x the amount of the parking garage rate! And the hotel does not warn guests of this parking penalty before arrival, thus creating an annoyance for unsuspecting guests.
Séjour de 1 nuit en février 2024
Réponse de Sr. Property Coordinator le 2 mars 2024
Dear Martina, Thank you for choosing to stay with us and sharing your review. Our goal is to provide a seamless and memorable visit to all our guests; therefore, we apologize that this was not your experience. We regret your disappointment with the parking policies, and we can understand the frustration this caused. We would like to share that our parking fees are listed on the site, and we are sorry if this was not adequately communicated to you. We will share your comments appropriately as we are committed to improving our guests' experience and are grateful for your patience. We hope you will revisit us for a more gratifying stay. Safe Travels.Melody MotleySr. Property Coordinator

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sr. Property Coordinator le 29 févr. 2024
Dear Lori, Thank you for choosing Philadelphia Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Melody Motley,Sr. Property Coordinator