Coin salon dans le hall

Avis sur Warwick Hotel Rittenhouse Square Philadelphia

4 out of 5
Warwick Hotel Rittenhouse Square Philadelphia
220 S 17th Street, Philadelphia, PA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 786 avis sur 1643." "
Note des voyageurs de 8 (Bien), d’après 414 avis sur 1643." "
Note des voyageurs de 6 (Satisfaisant), d’après 233 avis sur 1643." "
Note des voyageurs de 4 (Médiocre), d’après 118 avis sur 1643." "
Note des voyageurs de 2 (Horrible), d’après 92 avis sur 1643." "

8,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Olivier

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Bien mais mérite une sérieuse rénovation.
Hôtel très bien situé. Personnel très aimable dans l'ensemble mais avec une exception. Grande chambre (mais pas sûr que nous ayons vraiment eu la "larger room" de la photo). MAIS : clim assourdissante, donc on l'a éteinte. Large déchirure sur la moquette, bouche d'aération de la salle de bain encrassée : indigne d'un hôtel de ce standing !
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 17 sept. 2023
Olivier, nous apprécions votre avis et sommes heureux de savoir que vous avez trouvé l'emplacement de l'hôtel bénéfique ainsi que la gentillesse des membres de notre équipe. Nous prenons au sérieux vos réflexions sur les conditions de la chambre et traitons ces problèmes en conséquence. Merci d'avoir porté cela à notre attention. Nous espérons vous revoir et nous efforçons de répondre pleinement à vos attentes.

8/10 Bien

Benoit

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en août 2023
Réponse de Customer Service le 15 sept. 2023
Thank you for the great rating, Benoit!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Warwick Hotel Philadelphia. We'd like to share an even better experience with you soon.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Customer Service le 1 juin 2023
Thank you for the great rating!We are excited to see that you had an enjoyable experience at Warwick Hotel Philadelphia. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Bien

Beryl

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Great neighborhood! Lively! Hotel was nice.
Séjour de 2 nuits en mai 2024

8/10 Bien

Kathryn

Voyage en famille
Les points forts : Propreté et personnel et service
It was ok! The staff was wonderful!
Séjour de 2 nuits en mai 2024

2/10 Horrible

David

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was not ready until late. It smelled like cigarette smoke, and the fire alarm was going off. They reluctantly gave us another room, which was substantially smaller with an inferior bathroom. It smelled like it hadn’t been ventilated in ten years, the ac didn’t work, and there were no towels in the bathroom. The staff was nice, but they needed stronger mentoring and management. It was a hilariously bad hotel.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Wilkie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel showing its age. Great dining options nearby, close to bus stops.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

THOMAS, MELVILLE

Voyage en couple
Les points forts : Personnel et service
Staff was amazing. The rooms could use updating.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Guillermo Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfecto totalmente conveniente
Séjour de 1 nuit en mai 2024

10/10 Excellent

Inez, San Diego

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large room Quiet room Very clean facility Nice entry area chair in our room needed some attention as the leather was being worn down $17 charge upon signing in was offset by $10 in snacks and water in the room Would definitely stay again
Séjour de 1 nuit en mai 2024

2/10 Horrible

Agnieszka

Voyage en famille
Les points faibles : Propreté et équipements
We were very disappointed with our stay. We had 4 people in our room and only 3 towels. We called to ask for extra and were told the truck was late and they didn’t have any. We couldn’t shower!!! We asked for toilet paper, we only had one roll when we arrived, two hours later as we were leaving we got a call to check if we got it. Upon leaving we called for a bellhop and were told right away, 20 minutes later we left on our own. My husband grabbing two bags on his back while pushing my wheelchair, my 10 year old son and 84 year old mil grabbing the rest. When my husband mentioned this at checkout we didn’t even get an apology! We will certainly not be returning, not to mention the sheets had stains. The only good thing about the stay was the valet parking which was expensive but efficient and very timely! Very disappointed!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lloyd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was allowed an early check in for $75. That's a great convenience for me. It's close to Renaissance Park. Cool place to chill for a picnic. What I didn't like is that my early check in gave me a room with no view.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Debbie

Voyage en groupe
Les points forts : Personnel et service et équipements
Property was very dated….. staff were helpful and friendly Hotel was convenient close to restaurant shopping
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

helene

Voyage en groupe
Noisy air conditioner. Toilet runs on. The chrome in the washroom is all rusty. Grout needs attention
Séjour de 2 nuits en mai 2024

10/10 Excellent

Lillian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My son like it, walking destiny to every where.
Séjour de 3 nuits en avril 2024

8/10 Bien

Mary

Comfy bed, clean room, but drainage problems with the sink
Séjour de 1 nuit en avril 2024

8/10 Bien

Katie

Les points forts : Personnel et service
I liked the location and restaurants in the hotel. The bathroom features were nice as well. There was a slight smell in the place that felt musty and the bed wasn't super comfortable. Loved how easily accessible this location is to food, shopping, gyms, etc.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Maryclare

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Thank you!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements
The staff is amazing ! The rooms are getting noticeably worn
Séjour de 1 nuit en avril 2024

10/10 Excellent

Debi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Eric

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024

8/10 Bien

Frederick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room not ready for us at 8pm.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Brittney

Séjour de 1 nuit en avril 2024

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was terriffic. Dave the doorman made a reservation for us at a mediterranean restaurant across the street from the hotel and the meal there was one of the highlights of our staycation. Thanks Dave. My one complaint was the bathroom, there were no safety rails for the shower and my biggest peeve was the toilet, it was so low it seemed to made for a small child.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Richard, it's wonderful to hear that your stay at Warwick Hotel Philadelphia was terrific and that Dave's recommendation enhanced your visit. We acknowledge your concerns regarding the bathroom features. Safety and comfort are crucial for us, so we'll examine how we can upgrade our amenities to better accommodate all types of guests. Your feedback is truly appreciated.

10/10 Excellent

Joel, South Gate

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room and lobby, very cool.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Joel, it's a pleasure to hear that you enjoyed both your room and the atmosphere within the Warwick Hotel Philadelphia lobby. We strive to provide our guests with unique and enjoyable experiences and your feedback validates those efforts. We hope to welcome you back soon.

10/10 Excellent

Scott

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this establishment were absolutely helpful in every aspect of my stay. They made it seem like we've kniwn eachother for years. Definitely enjoyed my stay.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Scott, we're thrilled to hear about your positive experience at Warwick Hotel Philadelphia. It's heartening to know that our team members significantly added to your stay by making you feel at home. Thank you for your kind words, and we eagerly anticipate your return for another enjoyable stay.

10/10 Excellent

denise

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Susan

Séjour de 2 nuits en avril 2024

8/10 Bien

Karla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area and locations. Rooms a bit old but charming. Very safe hotel.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 16 avr. 2024
Karla, thank you for your comments. It's great to hear that you appreciated Warwick Hotel Philadelphia's location and found the ambience of our rooms to be full of character. We're also glad to know you felt secure during your stay. Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
James, we're thrilled to learn that you enjoyed your stay at the Warwick Hotel Philadelphia. Our team is genuinely committed to delivering an exceptional experience, and it's heartening to see this reflected in your review. We look forward to your return.

10/10 Excellent

Dwight

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024

8/10 Bien

alice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like this hotel. It's not our first time there. There our exellent restsurants around and you can walk everywhere you need.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Alice, it is delightful to hear you enjoy the Warwick Hotel Philadelphia and our prime location in the city. It brings us immense joy knowing that we are your preferred choice. Being amidst excellent dining establishments and within walking distance of various attractions is indeed a bonus. We eagerly anticipate your future visits.

2/10 Horrible

Nicole

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The sink and shower would both back up, fill with water and drain slowly. There were only two standard pillows and then two half-size, square pillows (almost like couch pillows with standard size pillow cases on them) for a king bed suite. There was also only two set of sheets on the bed and I found a very stiff, scratchy, open-weave blanket in the closet. I found and removed several short hairs in the bed when we pulled back the sheets. The sheets were kinda staticy so thats probably how they stuck to the sheets because they didn't look like dirty sheets, but nonetheless, it did skeeve me out. The minifridge was ancient. The tv was DishTV so out of the maybe 30 basic cable channels, only about 20 channels worked and only like 8 of those had a decently clear signal, the other 12 were just an interrupted, scrambled picture with intermittent sound. The two chairs in the room were just a mess of peeling faux leather. The booking said VIP access king suite so I was expecting at least just new and clean, but everything was old and dirty.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Nicole, it's concerning to read about your experience. We mightily regret that you encountered issues with your suite's amenities, bathroom fixtures, and in-room entertainment. Additionally, we're sorry that the bedding configuration and additional furnishings didn't meet your expectations. Our goal is always to provide a comfortable, clean, and enjoyable environment. Please know we have taken note of your feedback for serious consideration. Offering a superb stay is our aim and your comments will assist us in making necessary enhancements. Thanks for sharing your experience.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a lovely time!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 avr. 2024
Lisa, we're glad to hear you enjoyed your experience at Warwick Hotel Philadelphia! We appreciate your positive feedback and are looking forward to welcoming you back in the future.

8/10 Bien

Glenn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very noisy not sure if this was due to Room location 4th floor and or bar outside below
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 avr. 2024
Glenn, it's regrettable to hear you were disturbed by noise during your stay. We understand how important a quiet environment is and we'll definitely take your feedback into account for further improvements. Your comfort and satisfaction are our priority at Warwick Hotel Philadelphia. We hope to welcome you back for a more serene experience.

6/10 Satisfaisant

Regina

Les points faibles : Infrastructures et conditions de l’hébergement
I enjoyed the location and that really is what you are paying for. Sink wouldn't drain, toilet barely flushed and the room was very old. But, the food in the area was excellent, shopping was excellent and it's a very walkable area. I would never stay here again in life though.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Regina, thank you for sharing your thoughts. It's great to hear you appreciated the area's dining, shopping, and walkability. We regret hearing about the issues with the bathroom facilities and the room not meeting your expectations. Your feedback is essential as it foster continuous improvements. We hope you would reconsider and give us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.

8/10 Bien

Vivien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a fine place to stay. Overnight parking is expensive, $60. But hotel clean, friendly, quiet and in convenient location.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Vivien, it's great to hear you found Warwick Hotel Philadelphia to be clean, amicable, and peaceful with a convenient location. Preference on parking expenses can vary from guest to guest, hence we aim to set our pricing competitively in comparison to the local area. We genuinely appreciate your feedback and are looking forward to welcoming you back during your next visit.

4/10 Médiocre

Austin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Had to wait more than 30 minutes to check in after scheduled check in time. The rooms are in rough shape with stains on the floor, peeling paint, and other signs of a lower quality hotel chain. Bluestone Lane for in room dining was a nice option.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Austin, we regret to hear that your check-in experience and the condition of the room fell below your expectations. We always strive to provide a smooth and expedient process for our guests, as well as well-maintained accommodations. It's reassuring to hear you appreciated the in-room dining from Bluestone Lane. Feedback such as yours aids us in making improvements, and we are committed to enhancing our guest experience moving forward. Thank you for taking the time to share.

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this place
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 avr. 2024
Frank, it's wonderful to hear that you enjoyed your stay at Warwick Hotel Philadelphia! Your words are much appreciated, and we hope to have the opportunity to welcome you back next time you visit the city!

10/10 Excellent

Shevanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, friendly staff especially Monica !!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Shevanie, it's wonderful to hear your feedback about Warwick Hotel Philadelphia. We're delighted you enjoyed our prime location and our team members notably Monica. We hope to welcome you back soon!

10/10 Excellent

Martyn, San Francisco

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 avr. 2024
Thank you for the wonderful rating, Martyn!It's fantastic you enjoyed your time at Warwick Hotel Philadelphia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ilenia

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 21 avr. 2024
Ilenia, thank you for your top-tier rating of Warwick Hotel Philadelphia. It is wonderful to see our dedication to service and quality reflected in your rating. Your satisfaction is our motivation to keep striving for excellence. Looking forward to welcoming you back on your next visit to Philadelphia.

8/10 Bien

Juliann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location and the staff were great. Monica and Hope at the front desk took care of any issue that came up. They were attentive and professional and went out of their way to help. Rooms show some wear and need a little updating but other than that, everything was great.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Juliann, it's terrific to note your appreciation for the strategic location of Warwick Hotel Philadelphia and our dedicated front desk team members. Your kind remarks about Monica and Hope will surely be shared. We've noted your feedback regarding the condition of the rooms, as it offers a pathway for us to continually improve. We value your review and look forward to your next visit.

10/10 Excellent

Carol

Convenient location. Friendly and helpful staff. Comfortable bed. Clean room
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Carol, we're thrilled to hear that your time at Warwick Hotel Philadelphia met your expectations. It's wonderful to know that you appreciated our prime location, welcoming team members, and well-maintained accommodations. We can't wait to welcome you back for another satisfying stay.

10/10 Excellent

Kate

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 avr. 2024
Kate, thank you for choosing Warwick Hotel Philadelphia and taking the time to rate us. We're delighted to know you had a satisfactory stay. Your continued support means a great deal to our team. We hope to welcome you back for another wonderful experience.

4/10 Médiocre

Estelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall the hotel is nice but we had a few complications that made the stay a bit difficult to enjoy. We checked in and when we got to our room the keys didn’t work. I went back down to the front desk to get them redone and then when I tried it again, they worked but someone else was already in the room! She said this wasn’t the first time that day they had assigned someone else to her room. We used the phone by the elevator to call the front desk and tell them what happened so they had someone bring us new keys for the next room over. Later, I took a shower and didn’t notice until I was done that water had gotten all over the bathroom floor! The faucet didn’t turn off the whole way and dripped back down the wall and onto the floor. The shower head also somehow sprayed water down the wall and onto the floor and it was basically flooded. I went to call the front desk for more towels to clean it up and our phone didn’t work! No dial tone or anything, there wasn’t even a phone line plugged in. I had to walk out to the phone in the hallway to call the front desk for towels and it took 4 calls for them to finally answer. Really frustrating for a situation like this to not have a working phone in the room. We were told someone would come to fix the phone and no one ever did. For the price and quality of this hotel we were a bit disappointed by this experience. Don’t think we’ll be returning.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Estelle, we deeply regret to hear about the issues you experienced during your stay. We sincerely apologize that there were complications with your room allocation and key cards. We also acknowledge the inconvenience caused by the mishaps in the bathroom, as well as communication challenges with our team members. It's unfortunate to hear these occurrences impacted your overall experience as our main goal is to provide a comfortable and enjoyable stay for our guests.We want to assure you that we take this type of feedback seriously. Concerns such as yours are extremely unusual and our team is dedicated to addressing them promptly for constant improvements. We hope in the future, that you may reconsider and allow us another opportunity to better your experience.

10/10 Excellent

Barbara

Voyage en groupe
Les points forts : Équipements
Location location and warm friendly staff. Lovely large room.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Barbara, it's wonderful to hear about your pleasant stay at Warwick Hotel Philadelphia! We're pleased that our central location suited you so well, and the spacious rooms brought comfort to your visit. It's lovely to see the warmth and friendliness of our team members added to your experience. Looking forward to welcoming you back for another lovely visit.

10/10 Excellent

Kathrine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk, and other staff were friendly and helpful. Great stay.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Kathrine, it's fantastic to hear about your stay at Warwick Hotel Philadelphia. Your kind words about our team members' friendliness and helpfulness bring us great joy. We strive to make every guest's stay as enjoyable as yours. Looking forward to welcoming you back for another wonderful stay.

10/10 Excellent

Tiangang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Tiangang, it's always a pleasure to see a succinct and positive comment about Warwick Hotel Philadelphia. We trust your stay with us was comfortable and enjoyable. Looking forward to welcoming you back for another exceptional experience.

10/10 Excellent

Meghan

Centrally located. Super nice and informative staff. Very clean facility!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Meghan, it's delightful to hear that you enjoyed your stay at Warwick Hotel Philadelphia. We take pride in our team members being informative and our facility maintaining cleanliness and we're glad this aspect resonated with you. Being centrally located indeed makes accessing attractions easier for our guests. We're looking forward to welcoming you back on your next trip to Philadelphia.