Avis sur Warwick Hotel Rittenhouse Square Philadelphia
Warwick Hotel Rittenhouse Square Philadelphia
220 S 17th Street, Philadelphia, PA
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
16 sept. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 17 sept. 2023
Olivier, nous apprécions votre avis et sommes heureux de savoir que vous avez trouvé l'emplacement de l'hôtel bénéfique ainsi que la gentillesse des membres de notre équipe. Nous prenons au sérieux vos réflexions sur les conditions de la chambre et traitons ces problèmes en conséquence. Merci d'avoir porté cela à notre attention. Nous espérons vous revoir et nous efforçons de répondre pleinement à vos attentes.
8/10 Bien
Benoit
12 sept. 2023
Les points forts : Propreté et personnel et service
Benoit
Séjour de 3 nuits en août 2023
Réponse de Customer Service le 15 sept. 2023
Thank you for the great rating, Benoit!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Warwick Hotel Philadelphia. We'd like to share an even better experience with you soon.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en mai 2023
Réponse de Customer Service le 1 juin 2023
Thank you for the great rating!We are excited to see that you had an enjoyable experience at Warwick Hotel Philadelphia. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
8/10 Bien
Beryl
Voyage en couple
23 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Beryl
Séjour de 2 nuits en mai 2024
8/10 Bien
Kathryn
Voyage en famille
21 mai 2024
Les points forts : Propreté et personnel et service
Kathryn
Séjour de 2 nuits en mai 2024
2/10 Horrible
David
Voyage en famille, Voyage en couple
18 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
10/10 Excellent
Wilkie
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wilkie
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
THOMAS, MELVILLE
Voyage en couple
14 mai 2024
Les points forts : Personnel et service
THOMAS
Séjour de 1 nuit en mai 2024
10/10 Excellent
Guillermo Luis
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guillermo Luis
Séjour de 1 nuit en mai 2024
10/10 Excellent
Inez, San Diego
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inez
Séjour de 1 nuit en mai 2024
2/10 Horrible
Agnieszka
Voyage en famille
6 mai 2024
Les points faibles : Propreté et équipements
Agnieszka
Séjour de 1 nuit en mai 2024
10/10 Excellent
Lloyd
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lloyd
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Debbie
Voyage en groupe
3 mai 2024
Les points forts : Personnel et service et équipements
Debbie
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
helene
Voyage en groupe
3 mai 2024
helene
Séjour de 2 nuits en mai 2024
10/10 Excellent
Lillian
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lillian
Séjour de 3 nuits en avril 2024
8/10 Bien
Mary
2 mai 2024
Mary
Séjour de 1 nuit en avril 2024
8/10 Bien
Katie
2 mai 2024
Les points forts : Personnel et service
Katie
Séjour de 2 nuits en avril 2024
10/10 Excellent
Maryclare
1 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Maryclare
Séjour de 2 nuits en avril 2024
10/10 Excellent
Steven
1 mai 2024
Les points forts : Propreté, personnel et service, équipements
Steven
Séjour de 1 nuit en avril 2024
10/10 Excellent
Debi
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debi
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Eric
26 avr. 2024
Les points forts : Personnel et service
Eric
Séjour de 2 nuits en avril 2024
8/10 Bien
Frederick
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frederick
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Brittney
23 avr. 2024
Brittney
Séjour de 1 nuit en avril 2024
8/10 Bien
Richard
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Richard, it's wonderful to hear that your stay at Warwick Hotel Philadelphia was terrific and that Dave's recommendation enhanced your visit. We acknowledge your concerns regarding the bathroom features. Safety and comfort are crucial for us, so we'll examine how we can upgrade our amenities to better accommodate all types of guests. Your feedback is truly appreciated.
10/10 Excellent
Joel, South Gate
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Joel, it's a pleasure to hear that you enjoyed both your room and the atmosphere within the Warwick Hotel Philadelphia lobby. We strive to provide our guests with unique and enjoyable experiences and your feedback validates those efforts. We hope to welcome you back soon.
10/10 Excellent
Scott
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Scott, we're thrilled to hear about your positive experience at Warwick Hotel Philadelphia. It's heartening to know that our team members significantly added to your stay by making you feel at home. Thank you for your kind words, and we eagerly anticipate your return for another enjoyable stay.
10/10 Excellent
denise
16 avr. 2024
denise
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Susan
15 avr. 2024
Susan
Séjour de 2 nuits en avril 2024
8/10 Bien
Karla
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karla
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 16 avr. 2024
Karla, thank you for your comments. It's great to hear that you appreciated Warwick Hotel Philadelphia's location and found the ambience of our rooms to be full of character. We're also glad to know you felt secure during your stay. Thank you for choosing us and we hope to see you again soon.
10/10 Excellent
James
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
James, we're thrilled to learn that you enjoyed your stay at the Warwick Hotel Philadelphia. Our team is genuinely committed to delivering an exceptional experience, and it's heartening to see this reflected in your review. We look forward to your return.
10/10 Excellent
Dwight
14 avr. 2024
Les points forts : Propreté et personnel et service
Dwight
Séjour de 2 nuits en janvier 2024
8/10 Bien
alice
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
alice
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Alice, it is delightful to hear you enjoy the Warwick Hotel Philadelphia and our prime location in the city. It brings us immense joy knowing that we are your preferred choice. Being amidst excellent dining establishments and within walking distance of various attractions is indeed a bonus. We eagerly anticipate your future visits.
2/10 Horrible
Nicole
Voyage en couple
8 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Nicole, it's concerning to read about your experience. We mightily regret that you encountered issues with your suite's amenities, bathroom fixtures, and in-room entertainment. Additionally, we're sorry that the bedding configuration and additional furnishings didn't meet your expectations. Our goal is always to provide a comfortable, clean, and enjoyable environment. Please know we have taken note of your feedback for serious consideration. Offering a superb stay is our aim and your comments will assist us in making necessary enhancements. Thanks for sharing your experience.
10/10 Excellent
Lisa
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 avr. 2024
Lisa, we're glad to hear you enjoyed your experience at Warwick Hotel Philadelphia! We appreciate your positive feedback and are looking forward to welcoming you back in the future.
8/10 Bien
Glenn
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Glenn
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 avr. 2024
Glenn, it's regrettable to hear you were disturbed by noise during your stay. We understand how important a quiet environment is and we'll definitely take your feedback into account for further improvements. Your comfort and satisfaction are our priority at Warwick Hotel Philadelphia. We hope to welcome you back for a more serene experience.
6/10 Satisfaisant
Regina
5 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Regina, thank you for sharing your thoughts. It's great to hear you appreciated the area's dining, shopping, and walkability. We regret hearing about the issues with the bathroom facilities and the room not meeting your expectations. Your feedback is essential as it foster continuous improvements. We hope you would reconsider and give us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.
8/10 Bien
Vivien
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vivien
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Vivien, it's great to hear you found Warwick Hotel Philadelphia to be clean, amicable, and peaceful with a convenient location. Preference on parking expenses can vary from guest to guest, hence we aim to set our pricing competitively in comparison to the local area. We genuinely appreciate your feedback and are looking forward to welcoming you back during your next visit.
4/10 Médiocre
Austin
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Austin
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Austin, we regret to hear that your check-in experience and the condition of the room fell below your expectations. We always strive to provide a smooth and expedient process for our guests, as well as well-maintained accommodations. It's reassuring to hear you appreciated the in-room dining from Bluestone Lane. Feedback such as yours aids us in making improvements, and we are committed to enhancing our guest experience moving forward. Thank you for taking the time to share.
10/10 Excellent
Frank
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 avr. 2024
Frank, it's wonderful to hear that you enjoyed your stay at Warwick Hotel Philadelphia! Your words are much appreciated, and we hope to have the opportunity to welcome you back next time you visit the city!
10/10 Excellent
Shevanie
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shevanie
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Shevanie, it's wonderful to hear your feedback about Warwick Hotel Philadelphia. We're delighted you enjoyed our prime location and our team members notably Monica. We hope to welcome you back soon!
10/10 Excellent
Martyn, San Francisco
1 avr. 2024
Martyn
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 avr. 2024
Thank you for the wonderful rating, Martyn!It's fantastic you enjoyed your time at Warwick Hotel Philadelphia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excellent
Ilenia
31 mars 2024
Les points forts : Propreté
Ilenia
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 21 avr. 2024
Ilenia, thank you for your top-tier rating of Warwick Hotel Philadelphia. It is wonderful to see our dedication to service and quality reflected in your rating. Your satisfaction is our motivation to keep striving for excellence. Looking forward to welcoming you back on your next visit to Philadelphia.
8/10 Bien
Juliann
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juliann
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Juliann, it's terrific to note your appreciation for the strategic location of Warwick Hotel Philadelphia and our dedicated front desk team members. Your kind remarks about Monica and Hope will surely be shared. We've noted your feedback regarding the condition of the rooms, as it offers a pathway for us to continually improve. We value your review and look forward to your next visit.
10/10 Excellent
Carol
30 mars 2024
Carol
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Carol, we're thrilled to hear that your time at Warwick Hotel Philadelphia met your expectations. It's wonderful to know that you appreciated our prime location, welcoming team members, and well-maintained accommodations. We can't wait to welcome you back for another satisfying stay.
10/10 Excellent
Kate
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kate
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 avr. 2024
Kate, thank you for choosing Warwick Hotel Philadelphia and taking the time to rate us. We're delighted to know you had a satisfactory stay. Your continued support means a great deal to our team. We hope to welcome you back for another wonderful experience.
4/10 Médiocre
Estelle
29 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Estelle
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Estelle, we deeply regret to hear about the issues you experienced during your stay. We sincerely apologize that there were complications with your room allocation and key cards. We also acknowledge the inconvenience caused by the mishaps in the bathroom, as well as communication challenges with our team members. It's unfortunate to hear these occurrences impacted your overall experience as our main goal is to provide a comfortable and enjoyable stay for our guests.We want to assure you that we take this type of feedback seriously. Concerns such as yours are extremely unusual and our team is dedicated to addressing them promptly for constant improvements. We hope in the future, that you may reconsider and allow us another opportunity to better your experience.
10/10 Excellent
Barbara
Voyage en groupe
28 mars 2024
Les points forts : Équipements
Barbara
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Barbara, it's wonderful to hear about your pleasant stay at Warwick Hotel Philadelphia! We're pleased that our central location suited you so well, and the spacious rooms brought comfort to your visit. It's lovely to see the warmth and friendliness of our team members added to your experience. Looking forward to welcoming you back for another lovely visit.
10/10 Excellent
Kathrine
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathrine
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Kathrine, it's fantastic to hear about your stay at Warwick Hotel Philadelphia. Your kind words about our team members' friendliness and helpfulness bring us great joy. We strive to make every guest's stay as enjoyable as yours. Looking forward to welcoming you back for another wonderful stay.
10/10 Excellent
Tiangang
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiangang
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Tiangang, it's always a pleasure to see a succinct and positive comment about Warwick Hotel Philadelphia. We trust your stay with us was comfortable and enjoyable. Looking forward to welcoming you back for another exceptional experience.
10/10 Excellent
Meghan
24 mars 2024
Meghan
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Meghan, it's delightful to hear that you enjoyed your stay at Warwick Hotel Philadelphia. We take pride in our team members being informative and our facility maintaining cleanliness and we're glad this aspect resonated with you. Being centrally located indeed makes accessing attractions easier for our guests. We're looking forward to welcoming you back on your next trip to Philadelphia.