Avis sur Sheraton Suites Philadelphia Airport
Sheraton Suites Philadelphia Airport
4101b Island Ave, Philadelphia, PA
Avis
7,8
Bien
8,2/10
Propreté
8,0/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
21 août 2018
Séjour de 2 nuits en août 2018
8/10 Bien
Cari, Montréal
16 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cari
Séjour de 1 nuit en août 2018
4/10 Médiocre
Philippe, Montreal
14 août 2018
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Philippe
Séjour de 3 nuits en août 2018
2/10 Horrible
Ian
Voyage d’affaires, Voyage en couple
26 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ian
Séjour de 2 nuits en mai 2024
Réponse de Leadership Team le 27 mai 2024
Dear Ian, Thank you for choosing our hotel and reviewing your stay. We sincerely apologize for the level of service you received from one of our front desk associates. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the inconvenience you encountered with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you had this frustration during your visit. Thank you for bringing this to our attention, as we are always reviewing ways to enhance our parking management. We hope to have another chance to provide you with a better experience in the future. Warmest regards,Leadership Team
10/10 Excellent
Linmarie
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linmarie
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 27 mai 2024
Dear Linmarie, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations. We look forward to welcoming you again at Sheraton Suites Philadelphia Airport, and we wish you all the best with your travels.Warmest regards,Leadership Team
2/10 Horrible
KASEYY
25 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
KASEYY
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 26 mai 2024
Dear Kaseyy, Thank you for choosing to stay with us and sharing your review. We apologize for the behavior of some of our associates, as we are committed to improving our guest services on all levels. We will share your comments with our associates and appreciate you bringing this to our attention. We also regret your disappointment with the dining option, and we will share your feedback with our food and beverages team to see where we can improve. We are grateful for your valuable feedback and hope you will give us another opportunity to provide you with a more gratifying experience. Safe travels.Warmest regards,Leadership Team
8/10 Bien
Richard
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 26 mai 2024
Dear Richard, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Suites Philadelphia Airport. We look forward to welcoming you back on your next visit.Warmest regards,Leadership Team
2/10 Horrible
Bruna
24 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruna
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 25 mai 2024
Dear Bruna, Thank you for choosing to stay with us and taking the time to evaluate your visit with us. We would like to apologize for the behavior of some of our front desk associates and thank you for informing us of this incident. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Warmest regards,Leadership Team
10/10 Excellent
Bill
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bill
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 23 mai 2024
Dear Bill, Thank you for the wonderful review of your recent stay at the Sheraton Suites Philadelphia Airport. We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest regards,Leadership Team
10/10 Excellent
Al
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Al
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 23 mai 2024
Dear Guest, Thank you for choosing Sheraton Suites Philadelphia Airport and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our associates. This is what we strive to do every day, so we appreciate you acknowledging our efforts. It was a pleasure to host you, and we look forward to welcoming you again in the near future.Warmest regards,Leadership Team
10/10 Excellent
James
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mai 2024
Réponse de Leadership Team le 22 mai 2024
Dear James, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Warmest regards,Leadership Team
10/10 Excellent
Paula
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 22 mai 2024
Dear Paula, Thank you for sharing your review with regard to your stay at Sheraton Suites Philadelphia Airport. We are delighted to know you appreciated the convenience of our shuttle service and that you were pleased with our courteous associates and well-kept accommodations featuring relaxing beds. We look forward to your return and wish you all the best with your travels. Warmest regards,Leadership Team
4/10 Médiocre
Terry
Voyage d’affaires
20 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 22 mai 2024
Dear Terry, Thank you for choosing to stay with us and taking the time to evaluate your experience. We are sorry to hear about the unpleasant incident you had in the bathroom and the inconvenience this caused. We apologize for how our front desk associates handled this situation. We can understand the frustration this caused, as we are committed to providing our guests with warm and thoughtful hospitality. We appreciate you bringing this to our attention, and we will address this appropriately as we are committed to enhancing our guest services on all levels.Warmest regards,Leadership Team
8/10 Bien
David
Voyage d’affaires
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 21 mai 2024
Dear David, Thank you for choosing to stay with us at Sheraton Suites Philadelphia Airport and taking the time to share your review. We are delighted to read that our on-site restaurant and convenience to the airport enhanced your time with us. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Warmest regards,Leadership Team
10/10 Excellent
Lori L
17 mai 2024
Lori L
Séjour de 2 nuits en mai 2024
Réponse de Leadership Team le 19 mai 2024
Dear Lori, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Sheraton Suites Philadelphia Airport. We'd love to host you again someday for yet another unforgettable visit.Warmest regards,Leadership Team
6/10 Satisfaisant
Helen
Voyage en famille
15 mai 2024
Les points forts : Propreté et personnel et service
Helen
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 20 mai 2024
Dear Helen, Thank you for being our guest. We are pleased your proximity to the airport was perfect for your travel plans. However, we are sorry for not meeting your expectations with the bar. We will share your comments appropriately for a better guest experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Warmest regards,Leadership Team
10/10 Excellent
Megan
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 13 mai 2024
Dear Megan, On behalf of our team at Sheraton Suites Philadelphia Airport, thank you for the excellent rating. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. We are thrilled you loved our hotel and look forward to being your hotel of choice whenever you return this way.Warmest regards,Leadership Team
10/10 Excellent
Jason, San leandro
10 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 10 mai 2024
Dear Jason, Thank you for the perfect review. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon.Warmest regards,Leadership Team
8/10 Bien
Shengyang
7 mai 2024
Shengyang
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 8 mai 2024
Dear Shengyang, We are glad you enjoyed your stay at Sheraton Suites Philadelphia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you back this way. Warmest regards,Leadership Team
6/10 Satisfaisant
Stacey
5 mai 2024
Stacey
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 26 mai 2024
Dear Stacey, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Warmest regards,Leadership Team
6/10 Satisfaisant
edward
Voyage en famille
5 mai 2024
edward
Séjour de 1 nuit en mai 2024
Réponse de Leadership Team le 7 mai 2024
Dear Edward, Thank you for being a guest at our hotel and sharing your feedback. We appreciate your overall rating for your stay, but we regret learning you were unable to take advantage of the breakfast at the in-house restaurant. We will convey your comments to the appropriate individuals to ensure a better outcome. We hope you will give us another chance to welcome you back in the near future.Warmest regards,Leadership Team
10/10 Excellent
kyle
5 mai 2024
kyle
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 26 mai 2024
Dear Kyle, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team
10/10 Excellent
Joe C
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joe C
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 5 mai 2024
Dear Joe, Thank you for your review regarding your stay at Sheraton Suites Philadelphia Airport. It was a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we are delighted our amenities and accommodations had a positive impact on your time here. Thank you again for your feedback, and we look forward to welcoming you back.Warmest regards,Leadership Team
10/10 Excellent
Andrew, New York
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 5 mai 2024
Dear Andrew, Thank you for the generous rating of Sheraton Suites Philadelphia Airport. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit.Warmest regards,Leadership Team
10/10 Excellent
Xitlalit
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xitlalit
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 3 mai 2024
Dear Xitlalit, Thank you for your recent stay at Sheraton Suites Philadelphia Airport and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Shawn. Thank you again, and we hope to have the opportunity to welcome you back very soon.Warmest regards,Leadership Team
10/10 Excellent
KENNETH
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KENNETH
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Kenneth, Thank you for staying at Sheraton Suites Philadelphia Airport and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback as well as for recommending us and look forward to seeing you on your next visit.Warmest regards,Leadership Team
6/10 Satisfaisant
carrie
29 avr. 2024
carrie
Séjour de 3 nuits en février 2024
Réponse de Leadership Team le 20 mai 2024
Dear Carrie, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warmest regards,Leadership Team
8/10 Bien
Kenya
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenya
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Kenya, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. We are particularly glad your spacious room provided the comforts you expected and that you enjoyed our modern decor and upscale hotel. We value your business and hope you will come back again to Sheraton Suites Philadelphia Airport. Warmest regards,Leadership Team
10/10 Excellent
Whitney
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Whitney, Traveling can be difficult enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are thrilled to know that our modern accommodations were able to provide you with a comfortable and quiet stay and that you were highly impressed with our complimentary shuttle service to the airport. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team
10/10 Excellent
Anthony
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Anthony, Thank you for writing a review of your recent visit to Sheraton Suites Philadelphia Airport. We are thrilled you enjoyed your stay and your comments were a pleasure to read. We look forward to sharing your compliments with our team. Please come back and visit us soon. Warmest regards,Leadership Team
10/10 Excellent
Kelsey
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelsey
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Dear Kelsey, Thank you for being our guest at Sheraton Suites Philadelphia Airport. We are devoted to enriching experiences for our guests through inspired service and our commitment to quality; we are delighted we achieved this during your stay. We appreciate your comments highlighting the dedication of Saketa. We look forward to your next visit whenever your travels bring you back to our city. Have a great day and travel safely.Warmest regards,Leadership Team
8/10 Bien
Vashni
27 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Vashni
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Vashni, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Suites Philadelphia Airport. We look forward to your return and wish you all the best with your future travels.Warmest regards,Leadership Team
8/10 Bien
Katiria
Voyage en couple
25 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Katiria
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 26 avr. 2024
Dear Katiria, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Leadership Team
8/10 Bien
Rosa
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 26 avr. 2024
Dear Rosa, Thank you for your kind words about Sheraton Suites Philadelphia Airport. We are thrilled to hear that you found our hotel very clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you again soon.Warmest regards,Leadership Team
4/10 Médiocre
Lilia
23 avr. 2024
Les points faibles : Personnel et service
Lilia
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 25 avr. 2024
Dear Lilia, Thank you for choosing to stay with us. We genuinely apologize for the service concerns you encountered and that we were not responsive to your needs. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We are also sorry that there were internet service issues during your stay. We appreciate you bringing this to our attention and also for your patience. Moreover, we are also disappointed to learn about the billing concern that you are having. We will share your feedback appropriately.Warmest regards,Leadership Team
10/10 Excellent
Aaron
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 5 mai 2024
Dear Aaron, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Sheraton Suites Philadelphia Airport. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon.Warmest regards,Leadership Team
10/10 Excellent
JERMAINE, PHILADELPHIA
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JERMAINE
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 23 avr. 2024
Dear Jermaine, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. Thank you very much for the terrific comments about peaceful and spotless accommodations. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team
4/10 Médiocre
Asaph
Voyage en famille
21 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Asaph
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 23 avr. 2024
Dear Asaph, Thank you for your candid feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We truly regret your disappointment regarding your concerns with the upkeep of our property and the level of service you received from our associates. Your feedback is invaluable, and we will immediately address this matter with appropriate individuals to improve our guest comfort and experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Warmest regards,Leadership Team
2/10 Horrible
Brendaliz
20 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brendaliz
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 21 avr. 2024
Dear Brendaliz, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warmest regards,Leadership Team
6/10 Satisfaisant
James, Glenolden
20 avr. 2024
James
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 22 avr. 2024
Dear James, Thank you for sharing your rating regarding your recent visit. We hope your overall stay was pleasant; however, we regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest regards,Leadership Team
2/10 Horrible
Adelmira
Voyage d’affaires
18 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adelmira
Séjour de 1 nuit en avril 2024
Réponse de GENERAL MANAGER le 19 avr. 2024
Dear Adelmira, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Furthermore, we are sorry if our lobby area was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warmest regards,Leadership Team
2/10 Horrible
Gregory
Voyage en famille
15 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 18 avr. 2024
Dear Gregory, Thank you for your candor. We regret our hotel did not meet your expectations and apologize for the disturbances from nearby guests. We continuously aim to maintain our hotel's environment, and we recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit.Warmest regards,Leadership Team
10/10 Excellent
Adolphus
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adolphus
Séjour de 3 nuits en avril 2024
Réponse de Leadership Team le 17 avr. 2024
Dear Adolphus, Thank you for the wonderful review of Sheraton Suites Philadelphia Airport. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Warmest regards,Leadership Team
4/10 Médiocre
Qian, Any city
15 avr. 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Qian
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 16 avr. 2024
Dear Qian, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning that you were pleased with our close proximity to the airport and the convenience of our shuttle service. However, we hope you will accept our apologies for the noise disturbances which inconvenienced you. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area, so we may have the opportunity to better your stay.Warmest regards,Leadership Team
10/10 Excellent
Todd
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 16 avr. 2024
Dear Todd, It is such a pleasure to earn such a wonderful title! Thank you for mentioning how much you loved your stay with us. All of us at Sheraton Suites Philadelphia Airport, appreciate your very generous compliments. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Warmest regards,Leadership Team
10/10 Excellent
Iraklis
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Iraklis
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 16 avr. 2024
Dear Iraklis, Thank you for the generous rating. It is rewarding to know you loved your stay! All of us here at Sheraton Suites Philadelphia Airport, look forward to making many more great memories with you. Warmest regards,Leadership Team
6/10 Satisfaisant
Diana
Voyage en couple
14 avr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Diana
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 15 avr. 2024
Dear Diana, Thank you for your evaluation. We are glad you were pleased with our accommodations and convenient location and that you had an overall pleasant experience with our associates. However, we apologize for the behavior of some of our team members. We understand your disappointment, and your feedback will be reviewed with the team members to ensure these concerns are not repeated. This is not typical of our service, and we hope you will see this for the isolated incident that it was. We hope to make it up to you on a future visit.Warmest regards,Leadership Team
10/10 Excellent
Robert
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en avril 2024
Réponse de Leadership Team le 15 avr. 2024
Dear Robert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we hope to see you again soon. Warmest regards,Leadership Team
10/10 Excellent
ibironke
12 avr. 2024
ibironke
Séjour de 1 nuit en avril 2024
Réponse de Leadership Team le 13 avr. 2024
Dear Ibironke, Thank you for the wonderful rating for Sheraton Suites Philadelphia Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warmest regards,Leadership Team
10/10 Excellent
John
Voyage en groupe
9 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en avril 2024
Réponse de Leadership Team le 10 avr. 2024
Dear John, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Sheraton Suites Philadelphia Airport with fellow reviewers online. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team