Avis sur Red Roof Inn Philadelphia - Trevose
Red Roof Inn Philadelphia - Trevose
4055 Street Rd, Feasterville-Trevose, PA
Avis
5,4
5,6/10
Propreté
6,0/10
Personnel et service
5,2/10
Équipements
5,2/10
Infrastructures et conditions de l’hébergement
5,4/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
7 août 2019
Les points faibles : Propreté, personnel et service, équipements
Séjour de 1 nuit en juillet 2019
10/10 Excellent
SANDRA
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SANDRA
Séjour de 1 nuit en mai 2024
10/10 Excellent
Christopher
Voyage en groupe, Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mai 2024
Réponse de Sincerely Management le 17 mai 2024
Dear Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!
4/10 Médiocre
Juan
Voyage en couple
14 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mai 2024
Réponse de Sincerely Management le 15 mai 2024
Dear Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 02/05 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. I personally apologize regarding the issue you faced. For future reference if you have any issues or concerns please advise to the front desk, as our front desk is open 24/7 to help our guest out and make their stay comfortable. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!
6/10 Satisfaisant
Naman
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Naman
Séjour de 1 nuit en mai 2024
Réponse de Sincerely Management le 14 mai 2024
Dear Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!
10/10 Excellent
Juan
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mai 2024
Réponse de Management le 10 mai 2024
Dear Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip
8/10 Bien
Alphonso
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alphonso
Séjour de 1 nuit en mai 2024
Réponse de Dannielle Rediresponse Specialist le 7 mai 2024
Dear Alphonso,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the hot tub and separate living room area. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 Médiocre
Jaron
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jaron
Séjour de 1 nuit en mai 2024
Réponse de Management le 6 mai 2024
Thank you, for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Trevose. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the smell you reported, At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Regards Management
8/10 Bien
Natalia, Philadelphia
29 avr. 2024
Natalia
Séjour de 1 nuit en avril 2024
Réponse de AGM le 20 mai 2024
Thank you for staying with us.
4/10 Médiocre
Shaheen
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shaheen
Séjour de 1 nuit en avril 2024
Réponse de Gabrielle RediResponse Specialist le 30 avr. 2024
Thank you for taking a moment to leave a review, Shaheen. The staff and I at the Red Roof Inn Philadelphia - Trevose were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
10/10 Excellent
Amelia
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amelia
Séjour de 2 nuits en février 2024
Réponse de Management le 22 avr. 2024
Dear Guest, Thank you for your review and ratings we appreciate your time and consideration and gave us a chance to host you, we hope to see you soon again and thank you very much once again.
6/10 Satisfaisant
michael
21 avr. 2024
michael
Séjour de 1 nuit en avril 2024
Réponse de Sharma RediResponse Specialist le 12 mai 2024
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 Excellent
Taje
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Taje
Séjour de 1 nuit en avril 2024
Réponse de Management le 16 avr. 2024
Thank you for sharing your positive experience with us. We're pleased to hear that you had a great customer service experience and that our team was able to accommodate We're delighted you satisfied with our service. Your satisfaction is our priority, and we look forward to welcoming you backRegards
8/10 Bien
Sung
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sung
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 12 avr. 2024
Hi Sung,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
2/10 Horrible
Darwin
31 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darwin
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 31 mars 2024
Hola Darwin,Gracias por tomarse un momento para completar nuestra encuesta. El personal del RED ROOF INN PHILADELPHIA - TREVOSE y yo estamos decepcionados con su puntuación de 1/5. Lamento leer que su comunicación con la propiedad no fue ideal. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
4/10 Médiocre
James
25 mars 2024
James
Séjour de 1 nuit en mars 2024
Réponse de Management le 16 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We are investing in a multi-million-dollar renovation this winter and hope to see you again next season. We will assure your next stay the best possible.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
6/10 Satisfaisant
Amelia
17 mars 2024
Amelia
Séjour de 2 nuits en mars 2024
Réponse de Dannielle Rediresponse Specialist le 19 mars 2024
Hello Amelia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bien
Amber
13 mars 2024
Amber
Séjour de 1 nuit en mars 2024
Réponse de Oniel Rediresponse Specialist le 7 avr. 2024
Hi Amber.We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Philadelphia - Trevose. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Adriane
Voyage en famille avec de jeunes enfants, Voyage en couple
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Adriane
Séjour de 2 nuits en mars 2024
Réponse de Management le 4 mars 2024
Dear AdrianeWe appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.At this time, I would like to extend the opportunity for you to share your experience with others
2/10 Horrible
Robert
Voyage d’affaires
25 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Adraine Rediresponse Specialist le 26 févr. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible sign of mold in the bathroom. I will surely share your feedback with our management so they can address the issue. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
8/10 Bien
Rachel
11 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Rachel
Séjour de 2 nuits en février 2024
Réponse de Dannielle Rediresponse Specialist le 13 févr. 2024
Hello Rachel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excellent
Félix
11 févr. 2024
Félix
Séjour de 2 nuits en février 2024
Réponse de Dannielle Rediresponse Specialist le 23 mars 2024
Hello Félix,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist
10/10 Excellent
Kevin
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kevin
Séjour de 1 nuit en janvier 2024
Réponse de OnielRediresponse Specialist le 11 févr. 2024
Hi Kevin,Thank you for taking the time to write a review of your stay at the Red Roof Inn Philadelphia - Trevose. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
2/10 Horrible
Raul
Voyage en famille
8 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Raul
Séjour de 1 nuit en février 2024
Réponse de Kerry-Lee RediResponse Specialist le 9 févr. 2024
Dear Raul,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. Though you mentioned the bed was clean and check in went well, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unclean carpets and stained toilet seat. Our team at Red Roof is committed to satisfying our guests, so rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Red Roof Management
4/10 Médiocre
Lakeisha
28 janv. 2024
Lakeisha
Séjour de 2 nuits en janvier 2024
Réponse de Dannielle Rediresponse Specialist le 23 mars 2024
Hello Lakeisha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
6/10 Satisfaisant
Elena
Voyage en couple
27 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elena
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 28 janv. 2024
Dear Elena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Trevose. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with bed linen not being fresh. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist
8/10 Bien
Sandra
Voyage en famille avec de jeunes enfants
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 2 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 22 janv. 2024
Hello Sandra,Thank you for choosing to stay at our Red Roof Inn Philadelphia - Trevose. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
10/10 Excellent
Sulton
30 déc. 2023
Sulton
Séjour de 1 nuit en décembre 2023
Réponse de Olivia RediResponse Specialist le 2 janv. 2024
Dear Sulton, The staff at the Red Roof Inn Philadelphia - Trevose and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
2/10 Horrible
BETTINA
Voyage en couple
25 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BETTINA
Séjour de 2 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 26 déc. 2023
Hello Bettina, I appreciate you sharing your feedback following your stay at the Red Roof Inn Philadelphia - Trevose. I was saddened to read that your stay fell short of your expectations due to the insects, the heater not being able to work, the broken tub and the other concerns you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist
2/10 Horrible
amanda
28 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
amanda
Séjour de 1 nuit en novembre 2023
Réponse de Nishaye RediResponse Specialist le 30 nov. 2023
Dear Amanda, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Philadelphia - Trevose. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. On your next stay should you need any assistance, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.Feedback from our guests is always welcome as our Red Roof team strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Israel
Voyage en famille
24 nov. 2023
Les points faibles : Propreté et équipements
Israel
Séjour de 1 nuit en novembre 2023
Réponse de Management le 24 nov. 2023
Thank you, for taking the time to tell us about your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I am glad you found our staff to be nice, despite the issues you encountered regarding the crumbs you found on the counter, the unclean mop, the arguing and the banging and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
2/10 Horrible
Tony
23 nov. 2023
Les points faibles : Propreté et personnel et service
Tony
Séjour de 1 nuit en novembre 2023
Réponse de Management le 24 nov. 2023
Thank you, for taking the time to tell us about your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I am glad you found our staff to be nice, despite the issues you encountered regarding the crumbs you found on the counter, the unclean mop, the arguing and the banging and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
4/10 Médiocre
Arelis
23 nov. 2023
Arelis
Séjour de 2 nuits en octobre 2023
Réponse de Antonio,RediResponse Specialist le 14 déc. 2023
Hello Arelis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
8/10 Bien
Jennifer
20 nov. 2023
Jennifer
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 21 nov. 2023
Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
2/10 Horrible
mohanad
Voyage d’affaires
16 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
mohanad
Séjour de 1 nuit en novembre 2023
Réponse de Management le 17 nov. 2023
Dear MOHANAD AL HALBOOS,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. I am sorry that your experience did not meet your expectations. Please accept my sincerest apologies.At Red Roof, we strive to provide superior service to every customer; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.Please note that this problem was an exception to our normal practices. Therefore, a credit 50% refund back to your credit card. Kindly contact Expedia for your refundWe appreciate your sharing your concerns and I hope you will give us the opportunity to better serve you in the near future.
8/10 Bien
Janar
14 nov. 2023
Janar
Séjour de 1 nuit en novembre 2023
Réponse de Olivia RediResponse Specialist le 9 déc. 2023
Thank you, Janar, for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Trevose and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
4/10 Médiocre
Wynika
Voyage en couple
13 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Wynika
Séjour de 2 nuits en novembre 2023
Réponse de Management le 15 nov. 2023
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I was saddened to read that your stay fell short of your expectations due to the concerns regarding your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your stay Thank you Management
10/10 Excellent
Adegbemiro
12 nov. 2023
Adegbemiro
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 14 nov. 2023
Dear Adegbemiro, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Marc
2 nov. 2023
Marc
Séjour de 1 nuit en octobre 2023
Réponse de Management le 4 nov. 2023
We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. We always enjoy hearing about the positive experiences our guests have at our hotels.I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
6/10 Satisfaisant
Hector
24 oct. 2023
Hector
Séjour de 1 nuit en octobre 2023
Réponse de Management le 27 oct. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
8/10 Bien
Sharon
24 oct. 2023
Sharon
Séjour de 1 nuit en octobre 2023
Réponse de Management le 27 oct. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
2/10 Horrible
Eric
18 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en octobre 2023
Réponse de Management le 19 oct. 2023
Thank you for taking the time to write a review of your stay. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor situation ,and other highlighted concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thankyou
4/10 Médiocre
Violeta
Voyage en famille
14 oct. 2023
Les points faibles : Propreté
Violeta
Séjour de 1 nuit en octobre 2023
Réponse de Devorine Red Roof Management le 16 oct. 2023
Hello Violeta,Thanks for sharing your feedback. I am disappointed to hear you found our mattress very uncomfortable and there were burn holes in the blanket. I truly apologize for the impact this had on your experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Philadelphia - Trevose. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Horrible
Stephanie
Voyage en couple
7 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. I am sorry that your experience did not meet your expectations due to the cleanliness of your room and the bathroom not being up to your standards, the broken Tv you mentioned, being faced with safety concerns, and the other highlighted issues. Guest safety is one of our top priorities, so I am disappointed to hear that was not achieved with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.
4/10 Médiocre
Yuliya, Burke
29 sept. 2023
Yuliya
Séjour de 1 nuit en septembre 2023
Réponse de OnielRediresponse Specialist le 1 oct. 2023
Hello Yuliya,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Philadelphia - Trevose. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
4/10 Médiocre
Angelic
Voyage en famille
29 sept. 2023
Les points faibles : Personnel et service
Angelic
Séjour de 6 nuits en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 31 oct. 2023
Hello Angelic, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 Excellent
Kyle
26 sept. 2023
Kyle
Séjour de 1 nuit en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 28 sept. 2023
Hello Kyle, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Bien
Melissa
Voyage en couple
24 sept. 2023
Les points forts : Propreté et personnel et service
Melissa
Séjour de 1 nuit en septembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 25 sept. 2023
Dear Melissa,We are sorry to hear your recent experience at the Red Roof Inn Philadelphia - Trevose did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
BYRON S
24 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
BYRON S
Séjour de 1 nuit en septembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 25 sept. 2023
I appreciate the time that you took to share your sentiments with us, Byron. Our team at the Red Roof Inn Philadelphia - Trevose appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Joe
Voyage en couple
24 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joe
Séjour de 1 nuit en septembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 24 sept. 2023
Thanks for sharing your feedback with us, Joe. The team at our Red Roof Inn Philadelphia - Trevose was saddened to see that we failed to provide you with a satisfactory stay. You stated that the bed was not to your liking, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist