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Avis sur Four Points by Sheraton Philadelphia Northeast

3 out of 5
Four Points by Sheraton Philadelphia Northeast
9461 Roosevelt Blvd, Philadelphia, PA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 500 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 1004." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

bruno

Séjour de 1 nuit en juin 2023
Réponse de Manager le 2 sept. 2023
Hello bruno,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, chambre spacieuse.
Séjour de 1 nuit en mars 2023
Réponse de Manager le 7 mars 2023
Hello Daniel,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our service. We appreciate you taking the time to share your experience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je trouve le cadre ideal et j' apprecie enormement .
Séjour de 2 nuits en août 2019
Réponse de Jack H. le 29 août 2019
We appreciate the review.

8/10 Bien

mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was ok
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello mary,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

Sandra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The conveniency the dining But you had no pool no spa
Séjour de 3 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Sandra,We appreciate your feedback on the dining options available during your stay. While we don't offer a pool or spa, we hope you enjoyed the other amenities and services provided. If you have any further suggestions or comments, please feel free to reach out to our management team.

8/10 Bien

PHUNG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello PHUNG,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Shelby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Shelby,Thank you for taking the time to provide us an awesome rating! I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Cassandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Cassandra,We are pleased that you enjoyed your stay with us. We strive to provide exceptional experiences for all our guests. Should you need any further assistance, please do not hesitate to reach out to our management team. Thank you for choosing our hotel for your stay.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Helpful friendly curtious staff at check in. Nice! Great room. Every amenity I could ever need! Perfect
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Susan,We're thrilled to hear you enjoyed your stay with us! Our team always aims to provide excellent service. We're delighted you found your room and amenities to your liking. Thank you for choosing our hotel for your stay.

10/10 Excellent

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, professional, and no issues
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Kathy,We are delighted to hear that you found our hotel clean and professional. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic stay. Definitely will come back
Séjour de 5 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Joshua,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back in the future.

2/10 Horrible

Utkir

Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Utkir, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

8/10 Bien

Rafael, Kenosha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I wish there was more clean
Séjour de 5 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Rafael,We appreciate your feedback and will share your comments with our housekeeping team for further improvement in cleanliness. Thank you for bringing this to our attention and for choosing to stay with us.

8/10 Bien

Matthew

Séjour de 2 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Matthew,We are thrilled to hear you had a great experience at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another pleasant stay!

2/10 Horrible

Calvin, Taunton

Séjour de 2 nuits en mars 2024
Réponse de Manager le 25 avr. 2024
Hello Calvin, We are sorry to hear that your experience did not meet expectations. Please reach out to us with any specifics about your stay so we can address any issues you encountered. We hope for the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Michael

Séjour de 1 nuit en mars 2024
Réponse de Manager le 23 avr. 2024
Hello Michael,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Médiocre

Cianna

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I stayed for a youth football tournament. There were stains on our beddings, bathroom was not thoroughly cleaned, housekeeping didn’t come to our room and we were there for an entire weekend.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Cianna, We value your feedback and apologize for any inconvenience during your stay. Your comments will be shared with our housekeeping team for their immediate attention to ensure a higher standard of cleanliness moving forward. We appreciate you bringing these issues to our attention for improvement.

10/10 Excellent

Lily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel room is spotless and comfortable. We enjoyed our stay!
Séjour de 2 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Lily,We are delighted to hear that you found your room to be spotless and comfortable during your stay. Our team takes great pride in providing a clean and welcoming environment for all our guests to enjoy. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean hotel and nice customer services
Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Kathy,We are delighted to hear that you found our hotel clean and enjoyed our customer services. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, équipements
Everyone was super nice and friendly.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Kelly,We are delighted to hear that you had a positive interaction with our team members during your stay. Your kind words will be shared with our staff to motivate them further. Should you have any further feedback or if there is anything else we can assist with, please feel free to reach out to us.

6/10 Satisfaisant

Tony

Voyage en couple
Les points forts : Personnel et service et équipements
Smelled like cigarettes each night I stayed, bathroom door doesn't close, bathroom wasn't cleaned all the way, and noisy couple of nights. All in all, those were the only things I could complain about. Was decent
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello Tony, We appreciate your feedback and regret to learn of your experience. We encourage guests to report any concerns during their stay for immediate resolution. Your comments will be shared with our team for review and improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Jenny

Very good
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 mars 2024
Hello Jenny,We are delighted to hear that you had a positive experience during your stay with us. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

William

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 mars 2024
Hello William,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

8/10 Bien

gentian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello gentian,We are elevated to hear that you found your stay with us to be very good. Your feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Bien

Henri

Voyage en famille
Les points forts : Équipements
It was a good stay. The hotel was clean and well situated.
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Henri,We are pleased to hear that you enjoyed your stay with us and found our hotel to be clean and conveniently located. Thank you for sharing your feedback with us. If you have any further comments or suggestions, please feel free to reach out to us directly. Your input helps us improve our services for future guests.

2/10 Horrible

Jason

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Denied check-in and refused to refund on spot
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Jason, We regret to hear about your check-in experience. We recommend reaching out to our management team directly to address your concerns further. We strive to provide exceptional service to all our guests and value your feedback to improve. Thank you for bringing this to our attention.

6/10 Satisfaisant

George

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
I stayed at four point hotel maybe two years ago the place was great no problem and the staff was great. Now this year things were not the same. My stay this time the first room had a leak over the heater and then the second room the television did not work.So my visit to Philadelphia was very good.
Séjour de 5 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello George, Thank you for choosing to stay with us at Four Point Hotel, we appreciate your loyalty. We apologize for the inconveniences you encountered during your recent visit. Our team strives to provide exceptional experiences and we're sorry for falling short this time. We trust that despite the issues, you were able to enjoy your time in Philadelphia. We value your feedback and hope for the opportunity to improve your experience in the future.

2/10 Horrible

Eliana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Asking to leave too early
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Eliana, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our check-out time. We strive to provide a comfortable stay for all our guests and appreciate your valuable input. Should you have any further concerns or suggestions, please feel free to reach out to our management team directly. Thank you again for your feedback.

6/10 Satisfaisant

Jovany, Patterson

Voyage en famille
Les points forts : Propreté et personnel et service
Property was decent but the room had some issues. the curtain rod was loose so we couldn't move the curtain end to end, there were rust stains in the bathtub, the toilet tissue holder was also sideways, the toilet seat was loose.
Séjour de 2 nuits en février 2024
Réponse de Manager le 14 févr. 2024
Hello Jovany, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you encountered with the room. We appreciate you bringing these issues to our attention and our team will take immediate action to address them. We strive to provide a comfortable experience for all our guests and we apologize if we fell short in this instance. We hope you will consider staying with us in the future.

8/10 Bien

Heleton

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en février 2024
Réponse de Manager le 8 févr. 2024
Hello Heleton,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

CARLOS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 31 janv. 2024
Hello CARLOS,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had a wonderful experience during your stay. We hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Nakia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a great stay.
I always have a wonderful stay. The last time i stayed i left something very personal and when i came back they had it and remembered it belonged to me. I was so grateful.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 30 janv. 2024
Hello Nakia,Thank you for choosing our hotel for your stay and for sharing your positive experience. We are delighted to hear that we were able to assist you in retrieving your personal item. Our dedicated team strives to provide exceptional service to all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Nakia

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 26 janv. 2024
Hello Nakia,We are thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional experiences for our guests, and we are delighted that we exceeded your expectations. Please don't hesitate to reach out to us in the future if there is anything else we can assist you with. We hope to welcome you back soon for another wonderful stay!

2/10 Horrible

Elise

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Unauthorized charge
Apparently when we checked out, the hotel charged our credit card extra $74.83 without permission or right. We are in a process of investigating this matter.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Elise, We apologize for any confusion regarding your billing. As an online guest relations specialist, I encourage you to reach out directly to our management team, who will be happy to assist you in resolving this matter. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

4/10 Médiocre

Stephen

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Okay place but a way bigger tv is needed and those bed frame edges are ridiculous
Réponse de Manager le 25 janv. 2024
Hello Stephen, Thank you for sharing your feedback with us. We appreciate your comments concerning the TV size and bed frame edges. We will certainly take your suggestions into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Bien

Henry

Séjour de 3 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Henry,Thank you for choosing our hotel for your recent stay! We appreciate your feedback and are delighted to hear that you enjoyed your experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another great stay.

10/10 Excellent

Jamie

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 févr. 2024
Hello Jamie,Thank you for choosing to stay at our hotel! We are delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Shyhira

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Shyhira,Your perfect 5 star rating is greatly appreciated. We are stoked to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Robert,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Leidy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk service was great. The room was dirty, the bathroom has hairs on the tile, sink Has some weird residue on the surface. The whole floor smell like marihuana even when we ask for no smoking room. I have two small girls and that wasn’t ideal.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Leidy, Thank you for your feedback regarding our front desk service. We apologize for any inconvenience you experienced with the cleanliness of the room and the bathroom. Our team strives to maintain a high standard of cleanliness and we appreciate you bringing this to our attention. We take all guest concerns seriously and will address this matter with our housekeeping department. We value your comments and will use them to improve the quality of our hotel.

10/10 Excellent

Faufag

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great and clean 😌 except no breakfast included but overall excellent customer service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Faufag,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and enjoyed our excellent customer service. While breakfast is not included, we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay with us!

8/10 Bien

Robert

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Robert, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Tyrone

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Tyrone,Thank you for your kind feedback! We are delighted to hear that you had an excellent experience during your stay with us. It is our aim to provide exceptional service and ensure our guests have a pleasant and enjoyable stay. We appreciate your positive review and hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Carlos

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 25 janv. 2024
Hello Carlos,We are delighted to hear that you had an excellent experience during your stay at our hotel! We strive to provide exceptional service and a comfortable environment for all of our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Silvan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 3 janv. 2024
Hello Silvan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 30 déc. 2023
Dear Guest,We're thrilled to hear that you had a perfect stay with us! We greatly appreciate your positive rating and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Shawn,Thank you for choosing our hotel for your stay! We are thrilled to hear that you rated your experience with us a perfect 10. We pride ourselves on providing exceptional service and ensuring our guests have a memorable stay. If you have any additional comments or would like to share any feedback with us, please don't hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

Maggie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Maggie,Thank you for taking the time to leave us a positive review! We strive to provide excellent service and amenities to all of our guests. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Jeff, Philadelphia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. New updated rooms
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Jeff,Thank you for choosing our hotel for your stay. We're glad to hear that you found our newly updated rooms to your liking. We strive to provide a comfortable and modern experience for all our guests. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely helpful and friendly. Room was very clean. Very nice
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Jennifer,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.