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Avis sur DoubleTree by Hilton Philadelphia Center City

4 out of 5
DoubleTree by Hilton Philadelphia Center City
237 S. Broad St., Philadelphia, PA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 642 avis sur 1270." "
Note des voyageurs de 8 (Bien), d’après 303 avis sur 1270." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1270." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1270." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1270." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Felix

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Bien localisé
Séjour de 1 nuit en août 2023
Réponse de General Manager le 26 août 2023
Dear Felix, We appreciate your review of your recent stay with us. It's great to know that our prime location was a highlight of your visit. Thank you for choosing to stay with us, and we hope to see you again soon.Sincerely,Jim Salvo,General Manager

6/10 Satisfaisant

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Presque parfait
Service impeccable,confort, emplacement, tout était très bien. Mais malgré que nous étions au 18e étage, nous entendions les TRÈS nombreuses voitures comme si nous étions au rez-de-chaussée. Dommage pour la nuit de sommeil.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 16 août 2023
Cher Pierre,Nous apprécions toujours d'avoir des nouvelles de nos clients, et nous sommes heureux que nos chambres pratiques et confortables et notre personnel amical aient ajouté à votre expérience. Dommage que le bruit de la route ait perturbé votre sommeil. Notre personnel est toujours heureux de vous montrer d'autres options disponibles. Si vous êtes de nouveau dans le coin, pensez à revenir nous voir.Sincèrement,Jim Salvo,Directeur général

4/10 Médiocre

olivier

Voyage en famille
Les points faibles : Propreté et personnel et service
Décevant
Service inexistant, beaucoup de poussière dans la chambre, pas de papier toilette. Il y a une machine à café dans la chambre mais pas de café, on nous a répondu qu'il y en avait plus?! Décevant
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 9 avr. 2023
Dear Olivier,Thank you for taking the time to share your comments with us. We strive to provide our guests with friendly and helpful service on all occasions, and we are sorry to hear that you felt otherwise. Our team will take your comments about the toilet paper and coffee into consideration. Thank you, and we wish you safe and happy travels ahead. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Alexandre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien.
Réponse de General Manager le 5 janv. 2023
Dear Alexandre,It was truly a pleasure to host your recent stay at DoubleTree by Hilton Philadelphia Center City. We're delighted to hear you had such an enjoyable experience, and we appreciate you taking the time to share your positive rating. Thank you for your kind comments, and we hope to have the opportunity to welcome you back on another occasion.Sincerely,Jim Salvo,General Manager

8/10 Bien

Michel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon service et belle hotel bien située
Séjour de 1 nuit en novembre 2022

8/10 Bien

Jason

Séjour de 1 nuit en août 2022

10/10 Excellent

susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly!! Rooms were great and clean. Loved the location, we could walk to some great restaurants. Definitely would stay here again.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Gonzalo

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was awful! They took forever to bring 2 additional bath towels as we were 4 guests and the bathroom only had 2. Pool was disgusting, (found a band aid and fake eye lashes). My kids got yelled by staff in lobby and breakfast bussers were rude. Would not stay there again and do not recommend.
Séjour de 1 nuit en mai 2024

8/10 Bien

Jeremy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Good location. Loved the view of city hall. Bathroom had some mildew. Could use a refresh.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Brian

Les points forts : Propreté
V
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Brian,Thank you for being our guest, and we hope you had a comfortable stay. If there is anything we could have done to improve your experience, please share your constructive feedback. It would be a pleasure to welcome you back. Sincerely,Jim Salvo,General Manager

10/10 Excellent

cathy

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The key cards didn’t work on the room door nor on the parking lot which was mildly inconvenient as we had to get them reset at the front desk seat multiple times. The staff was very helpful and dilute about it but still…
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Cathy,Thank you for joining us recently and for giving us a perfect rating. We're pleased our hospitable team left a memorable impression on you; however, we regret the inconvenience you experienced with the key cards. Your feedback will be discussed internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

10/10 Excellent

David

Great
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear David,It was a pleasure hosting you at DoubleTree by Hilton Philadelphia Center City. We hope to see you again soon.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Charmaine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time staying here I love it
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Charmaine,Thank you for being a loyal guest at DoubleTree by Hilton Philadelphia Center City! We appreciate your kind words and are pleased you enjoyed staying with us. It would be an honor to welcome you back again anytime!Sincerely,Jim Salvo,General Manager

10/10 Excellent

Alyssa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was great, somewhat nice view high up of the city. Even used the gym which had enough stuff to get us through a little workout. Staff was very nice.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Alyssa,One of our goals is for each of our guests to leave completely satisfied with their experience, and it sounds like this was the case for you. Thank you for highlighting our amazing city views and helpful service. We're excited to unveil a completely new fitness center in the coming weeks, fully renovated from top to bottom with all-new equipment. We are glad you chose DoubleTree by Hilton Philadelphia Center City as your go-to hotel, and we look forward to hosting you again soon for another fantastic visit.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Erica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
This place is a little dated and could you some Upgrades. The location is easy accessible to everything. Check in was very easy, and staff was very informative regarding parking and local attractions in the area. The bed and pillows were extremely comfortable to my surprise. It was a good ole basic hotel stay, with a nice view of the city.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Erica,It's good to hear that you enjoyed so much about your stay at DoubleTree by Hilton Philadelphia Center City, especially our convenient location, attentive service, and all the comfort we provide our guests. Welcoming you back would be an honor, so please return soon for another fantastic time.Sincerely,Jim Salvo,General Manager

8/10 Bien

Joseph

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et personnel et service
It was raining , windows in room leaked badly. Lights in room were blown out.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 16 mai 2024
Dear Joseph,Thank you for sharing your experience. We are concerned about the window leaks and lighting issues in your room. We are addressing these matters to ensure they are rectified. We look forward to welcoming you back and providing you with a more satisfactory experience.Sincerely,Jim Salvo,General Manager

8/10 Bien

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, easy check in and nice property. Parking is conveniently next door but the only drawback is that you have to pay for parking.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Jeffrey,We greatly appreciate you choosing DoubleTree by Hilton Philadelphia Center City. It's fantastic that you found our team friendly and enjoyed our easy check-in process. You'll find that a parking charge is standard for city hotels. However, we provide a package that offers parking at a reduced rate. We trust that the convenience of our location and the overall quality of your stay will inspire you to return soon.Sincerely,Jim Salvo,General Manager

4/10 Médiocre

Parvathi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and bathrooms were very dirty. The staff were extremely rude. Never expected this kind of service for an expensive price tag
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Parvathi,Although we appreciate your review, what you have described is far from the experience we want our guests to have. Please accept our apologies for any cleanliness or service concerns during your visit, as these matters are very important to us. We will be sure to discuss all of your feedback internally to ensure we are meeting our high standards of guest satisfaction going forward. It is our hope that you will consider giving us another chance in the future to change your perceptions with an improved stay.Sincerely,Jim Salvo,General Manager

8/10 Bien

cherie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is run down and very dirty. Parking in the garage was horrendous experience. There is no room service. The snack / coffee shop employee was rude and very cold. They also lock you out of room exactly at check out time. Also, THEY HAVE GUYS WALKING AROUND TRYING TO TALK PEOPLE INTO BUYING HILTON VACATION PACKAGES---awful.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Cherie,Thank you for your feedback, as this helps us to identify areas we can improve. We are discouraged your stay with us was not as expected; however, we will share your comments with our team so they can correct any issues. It was great having you as our guest, and we hope you will consider staying with us again the next time you are in the area.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

JoAnn

Voyage en famille
Les points forts : Personnel et service
Although I stayed at this hotel o due to esse of attending concerts. The convenience and ease of taking the train to Lincoln Financial Center is superb. However, the hotel is extremely noisy outside during the night. It is on a somewhat main street and it is Extremely Loud during the night and impossible to sleep.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear JoAnn,Thank you for sharing your experience with us. We're glad you enjoyed the convenience of accessing the Lincoln Financial Center from our hotel via the Broad Street subway line. Regarding the noise disturbances you encountered at night, as you mentioned we are located on the main thoroughfare of the city. We're happy to place light sleepers in rooms facing away from Broad Street, and we also provide earplugs upon request. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Jim Salvo,General Manager

6/10 Satisfaisant

Lou Ann

Voyage d’affaires
Les points forts : Propreté et personnel et service
Very noisy police cars all night stabbing at subway station behind hotel.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Lou Ann,Thank you for your review. We regret to learn of your disappointment with your stay. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

4/10 Médiocre

Shao Dan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We booked two rooms here for graduation. We found the bed sheets and towels to be dirty with stains. In one room we found a bug crawling out of the comforter. We asked for house keeping, house keeping never showed up. We were tired from traveling and attending events, we waited to tell house keeping again that we need to have the room cleaned the next morning ....to come back to uncleaned room. We also went to check out the swimming pool and immediately turned out. The towels were not cleaned and the pool smelled. We voiced our experience to the front desk and the manager to offered $50 dollars credit for the unwell experience. If this wasn't for a joyful event of mothers day weekend and graduation, I think I will voiced my experience louder. I will not be returning to this hotel and am very disappointed with hilton standard.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Shao,While we thank you for being our guest and sharing your feedback, we are sorry to hear about your disappointing visit. We are normally known for our spotless accommodations and top-notch service, and we sincerely apologize that this was not your experience. The team will review your comments and our high standards to ensure we do better going forward. We are grateful for your time and wish you well as your travels continue.

2/10 Horrible

Rashelle, Chattanooga

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property needs renovated. It is in a beautiful location with amazing views however, the windows need to be replaced to be able to enjoy those views. I stayed two nights and my first room had a shower that didn’t work. I was sent to a second room at 10 PM and the shower there also did not work. Finally, a maintenance engineer came and replaced the hardware in the shower THE NEXT DAY. . That shower worked well but would not turn off. The phone in my room did not work and I was not able to contact the front desk. Using my cell phone I called the hotel and was put on hold for 12 minutes. My final attempt to call the hotel Worked, but nobody helped me with my running shower. I checked out of the hotel with the water still drizzling down. I had other problems, but I will save you all of the details. This is not the first time I’ve had a negative experience at a Doubletree hotel. Great city, poor accommodation.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Rashelle,Thank you for sharing your experience. We are concerned about the challenges you faced during your stay, particularly with the showers and the room's phone. Your feedback is invaluable as we continue to improve and address these issues. We hope to have another opportunity to provide you with a stay that better reflects our commitment to guest comfort and satisfaction.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful location on subway and easy walk to restaurants, cafe's. Gym and pool are nice and rooms are lovely. Prices are reasonable. We'll come again.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Jeffrey,Thank you so much for choosing to stay with us at DoubleTree by Hilton Philadelphia Center City. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our wonderful on-site facilities, comfortable accommodations, and convenient location. Your return is highly anticipated.Sincerely,Jim Salvo,General Manager

8/10 Bien

rick

Séjour de 1 nuit en mai 2024

10/10 Excellent

Alli

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed for the Broad Street Run and this Hotel was perfect. Clean, spacious and a perfect location.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Alli,Thank you for your review. We are pleased to know you found our location ideal for your trip and that you enjoyed our clean, spacious rooms. We would love to welcome you back to DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Peter, spring city

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy location. Accommodating staff
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Peter,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

8/10 Bien

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Gary,Thank you for your review and for staying with us at DoubleTree by Hilton Philadelphia Center City. We are glad our ideal location worked well for your travel needs. Your feedback is greatly appreciated, and we look forward to your next visit.Sincerely,Jim Salvo,General Manager

8/10 Bien

Fred

Voyage en couple
The hotel is clearly mid-tier, clean and comfortable enough with friendly, accommodating staff. There is a safe, which is good, and a small kitchen in our small suite. However, the towels and linens are not premium—or even soft—many provided toiletries are in dispensers, and there are no robes. Overall, the room is adequate, the staff is professional, and it is a fair value for a mid-tier property. come from institutional appearing dispensers, and there are none of the expected robes. Overall, the hotel is a fair value, staffed by good people and a fair valur.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Fred,Thank you for your review from all of us at DoubleTree by Hilton Philadelphia Center City. We are pleased to hear you had an enjoyable stay in our clean, comfortable rooms and we will consider your feedback regarding the linens. It is wonderful to know you experienced our excellent service, and we would love to invite you back in the future.Sincerely,Jim Salvo,General Manager

8/10 Bien

Gary

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 2 mai 2024
Thanks for the visit, Gary. Please keep us in mind when your travels bring you back to Philadelphia.

6/10 Satisfaisant

William

Voyage en couple
Les points faibles : Équipements
The shower did not work properly, so I needed to stand in three inches of dirty water while I showered. The diverter switch was stuck half shower, half spout. A microwave and minifridge does not constitute a full kitchen. How are the metal pots and pans used?
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear William,Thank you for your review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Craig

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really great service great advice on where to eat. Will stay again
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Craig,Thank you for sharing your experience with us! We're thrilled you found our service exceptional and appreciated the helpful dining recommendations. Your satisfaction is our priority, and we can't wait to welcome you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay.Sincerely,Jim Salvo,General Manager

4/10 Médiocre

Terrance D.

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I was traveling with my wife and my mother-in-law who is mentally ill will schizophrenia. I chose this location because I am a travelling photographer and this hotel is close to several venues. On Sunday night I picked up my cousin to go to a concert with me who is also disabled he has Multiple sclerosis, and it is difficult for him to walk. When we returned to the Hotel around 12am I needed to wave a cab for my cousin. I was carrying my Sony A7iii camera, a phone and portable phone charger, a bottle of champagne my hands were full. At the hotel entrance I did not want to stand outside holding these items. Especially my Sony A7ii camera, so I asked the concierge who sits right by the front door if they could keep an eye on my items while I wave a cab for my cousin, I would be visible from the concierge desk through the glass windows so I did not think that would be a problem. Before the concierge could reply, a man from Hotel Security said No she can’t do that. He then proceeded to ask me for my hotel key to prove that I was staying in the hotel. I showed him my key then I went outside with all my belongings and waved a cab for my cousin. While waiting for a cab my cousin actually fell outside because his balance is not that good. So, I was very disappointed on my stay and how the hotel took no accountability on this problem, when I called the hotel front desk the woman, I spoke to was rude.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Terrance,We regret to hear about your experience with us and are disappointed regarding any lapse in service received during your stay. This is not synonymous with the world-class service and hospitality Hilton is known for, and we will be sure to remind our team of the importance of delivering nothing but the best in customer service. Please feel free to reach out to us directly so we may further discuss your experience. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Elizabeth

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Elizabeth, Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We look forward to seeing you for another five-star stay next time you are in town.Sincerely,Jim Salvo,General Manager

8/10 Bien

michael

Séjour de 4 nuits en avril 2024

10/10 Excellent

Betty, Chicago

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurants are near by.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Betty,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. It's great to hear you enjoyed our selection of nearby dining establishments. We hope you enjoyed your experience with us and look forward to seeing you again.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 2 nuits en août 2023
Réponse de General Manager le 8 avr. 2024
Mahal na Tim,Salamat sa iyong pagsusuri at sa pagbibigay sa amin ng perpektong rating. Tunay na kasiyahan ang pagkakaroon mo bilang aming bisita, at umaasa kaming babalik ka sa lalong madaling panahon.Taos-puso,Jim Salvo,Punong tagapamahala

10/10 Excellent

Megan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sander was our concierge when we checked and he always made it a point to wave at us, coming or going. Loved the location and we had a corner room on the 8th floor which was nice and big for me and my two children. Highly recommend staying there.
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Megan,Thank you for your kind comments! There's no greater compliment than knowing you'd "highly recommend" us to others. It was a pleasure to have you and your family join us, and we are delighted you were impressed with our amazing location, wonderful corner room, and Sander's kind service. We look forward to welcoming you back to DoubleTree by Hilton Philadelphia Center City for many more memorable visits.Sincerely,Jim Salvo,General Manager

4/10 Médiocre

Rafael

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Smell of marijuana cigarette smoke in hallways and rooms. Dirty room with bad smell. Very disappointed with this stay with my family.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Rafael,Thank you for taking the time to leave a review. We are disappointed to hear about any inconvenience you encountered during your stay. Rest assured, we will use your feedback to improve the experience of future guests. Your suggestions are appreciated, and we hope to welcome you back for a more exceptional stay in the future.Sincerely,Jim Salvo,General Manager

8/10 Bien

Richard Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Richard,Thank you for taking the time to leave a review. We're happy to hear you were able to enjoy our beautiful and scenic location. It was our pleasure to welcome you to DoubleTree by Hilton Philadelphia Center City, and we hope you'll visit us again soon.Sincerely,Jim Salvo,General Manager

6/10 Satisfaisant

Stacy

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
It’s a bit shabby, the fire alarms kept going off, the rooms are noisy, the parking situation was a little confusing, and there was an irritating person selling Hilton timeshares in the lobby.
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 2 mai 2024
Thanks for the visit, Stacy. Please keep us in mind when your travels bring you back to Philadelphia.

8/10 Bien

Clarinda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Clarinda,Thank you for choosing to stay with us. Your satisfaction is our utmost priority, and we can't wait to have the opportunity to host you again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Andy, Middletown

Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 9 avr. 2024
Thank you for the visit, Andy! Please keep us in mind whenever your travels bring you back to Philadelphia.

6/10 Satisfaisant

Antoinette

Voyage en famille
Les points forts : Personnel et service
The property seemed to be neglected. The windows were not cleaned in a long time. My window leaked when it rained. The rest of the room was just dusty. I was on the 6th floor and I found a roach in my bathroom. The pool had a ring of dirt on the edges and was not heated well the pool area was cold and not very welcoming.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 31 mars 2024
Dear Antoinette,While we thank you for being our guest, we are surprised and saddened to read your review. Our team takes great pride in our hotel and making sure our guests have all they need for a perfect stay, so we apologize if we dropped the ball during your visit. Your feedback will be shared with the team to ensure we are always offering our best. We hope you'll give us another opportunity to welcome you back and impress you with our improvements.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Amanda

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was close to everything
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 31 mars 2024
Dear Amanda,It was wonderful having you join us while visiting Philadelphia. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon.Sincerely,Jim Salvo,General Manager

8/10 Bien

Gregory, Norfolk

Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 9 avr. 2024
Thank you for the visit, Gregory! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excellent

June

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay at this Hilton property. Staff were friendly, helpful and courteous. Loved the cookies at check in. Parking was a breeze and more affordable than other hotels in the area. Lots of dining options nearby. Subway station right next to the hotel. We had planned to use the pool but never got to it so can’t say how it was. Overall a great experience. My only complaint was housekeeping missed some trash in our room - an empty beer can under the bathroom vanity and another plastic item under one of the beds but otherwise clean, no weird odors and great view!
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Dear June,Thank you for your review and for giving us a perfect rating. It's wonderful to know that you had an enjoyable stay with us during your trip to Philly. Our team will be thrilled to know that they played a pivotal role in your experience, and we appreciate you mentioning our fantastic location, great value, and stunning views. We'll be sure to share your report with housekeeping to ensure our high standards of cleanliness are being met. Nevertheless, it was a pleasure having you at DoubleTree by Hilton Philadelphia Center City, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Joana, Tobyhanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 9 avr. 2024
Thank you for the visit, Joana! Please keep us in mind whenever your travels bring you back to Philadelphia.

8/10 Bien

Thomas

Les points forts : Personnel et service
Les points faibles : Propreté
Room wasn’t the cleanest
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Thomas,We appreciate you taking a moment to leave us a review. It is a pleasure to know you enjoyed your stay with us. However, it saddens us that your room was not up to your expectations. Rest assured, we will relay your concerns to our housekeeping team as we continue making improvements for our great guests. Thank you for choosing DoubleTree by Hilton Philadelphia Center City to host your stay, and we look forward to welcoming you again.Sincerely,Jim Salvo,General Manager