Avis
6,8
6,8/10
Propreté
8,0/10
Personnel et service
6,2/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en couple
22 août 2022
Séjour de 1 nuit en août 2022
Réponse de GSM le 29 août 2022
Thank you for taking the time to give us your feedback. It seems that we didn't quite hit the mark for you on exception of our location. We would be happy to hear from you on how we can improve. Please feel free to contact us if you wish to provide additional feedback.
2/10 Horrible
Rachel
24 avr. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en avril 2022
Réponse de GSM le 30 avr. 2022
Thank you Rachel for taking the time to give us your feedback. We are very sorry to hear that you did not have a restful stay, and that other guests were not respectful and caused a lot of noise during the night. Further we do apologize for the placement of your room, and if you should decide to stay again, feel free to contact us and request specific area of the hotel and we are happy to accommodate. We have also forwarded your cleanliness issue to the housekeeping department. Thank you for the nice comments on the staff. We do hope to see you again in the future.
4/10 Médiocre
Voyageur vérifié
Voyage en famille
24 juil. 2021
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
Réponse de GSM le 25 juil. 2021
Thank you for taking the time to give us your feedback. We are sorry to see that we did not meet expectations. Please feel free to contact us so we can discuss your stay further.
8/10 Bien
Cecile, North Delta B. C.
Voyage en couple
7 nov. 2019
Les points forts : Propreté, personnel et service, équipements
Cecile
Séjour de 1 nuit en novembre 2019
Réponse de GSM le 16 déc. 2019
Thank you for the review. We appreciate the feedback.
Sorry to hear of the dirty window sills and the lack of a view. We are happy you had a nice restful sleep.
4/10 Médiocre
Lyne, Saguenay
11 sept. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lyne
Séjour de 1 nuit en septembre 2019
Réponse de GSM le 17 déc. 2019
Thank you for the feed back. Sorry to hear that check in was not friendly, and that your room was smelling like smoke. That is not our standard of course, and we hope it was brought to our attention so we could rectify it for you.
6/10 Satisfaisant
Val
Voyage en couple
22 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Val
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Lorne, Kamloops
21 avr. 2024
Les points forts : Personnel et service
Lorne
Séjour de 1 nuit en avril 2024
8/10 Bien
Christopher
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en avril 2024
Réponse de GSM le 21 avr. 2024
Thank you so much Christopher for the feedback. We are happy to hear that you liked how easy it was to park in our very large parking area as well as found the rooms and hotel to be clean. Our housekeeping team works very hard! We hope to welcome you back soon.
6/10 Satisfaisant
Kelly
Voyage en famille, Voyage avec des animaux de compagnie
14 avr. 2024
Les points forts : Personnel et service
Kelly
Séjour de 2 nuits en mars 2024
Réponse de GSM le 20 avr. 2024
Thank you Kelly for you feedback. We are so sorry to hear that the pool fans kept you from getting a restful sleep. We will be sure to inform the teams to lower the fan speed in hope to avoid noise. We do hope you will visit us again soon.
8/10 Bien
lee
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lee
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Thank you so much Lee for the review. We are so happy to hear that you enjoyed your stay and find us to be consistent. We love the beds too! We hope to see you again soon!
8/10 Bien
Fred
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fred
Séjour de 2 nuits en avril 2024
Réponse de GSM le 20 avr. 2024
Hi Fred! Thank you so much for taking the time to rate us. We are happy to hear that you liked our location! It is a great spot close to many activities. We hope to see you again soon, perhaps for the next event in town!
10/10 Excellent
Dawne, Princeton
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawne
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Thank you so much Dawne for the wonderful comments about the clean room and wonderful service. We are elated to hear you had a great stay. We will look forward to seeing you again!
10/10 Excellent
Gabriel
Voyage en couple
14 avr. 2024
Gabriel
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Thank you Gabriel for the review. We are very happy you enjoyed your stay with us. We will take your comments on directional signage to our management team. We hope to welcome you back soon.
6/10 Satisfaisant
Linda
13 avr. 2024
Les points forts : Personnel et service
Linda
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Thank you, Linda, for taking the time to rate us. It seems we could have made your stay a little better and would be happy to hear your feedback should you wish to reach out. We hope to hear from you and see you again.
4/10 Médiocre
Deanna
3 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Deanna
Séjour de 1 nuit en mars 2024
Réponse de GSM le 5 avr. 2024
Hi Deanna, Thank you so much for taking the time to give us your feedback. We are happy to hear you found the staff charming. We do apologize sincerely that you found the room not up to your expectations. We always strive to ensure that guests feel comfortable and are happy to take any feedback at the time of stay to ensure we can address issues you may have and make sure you have a wonderful experience. I understand the carpets may look old and worn, but they were just installed in 2023. We will be sure to give this feedback to the design team. We do hope that we can welcome you back and give you a much better experience. Please feel free to reach out for any additional feedback.
6/10 Satisfaisant
Brenda
Voyage en couple
1 avr. 2024
Les points forts : Propreté et équipements
Brenda
Séjour de 1 nuit en mars 2024
Réponse de GSM le 2 avr. 2024
Hi Brenda, thank you so much for your feedback. We are very sorry to hear that you felt the staff could care less. We do strive to ensure all guests feel taken care of and helped with any issues. We would be happy to connect on you further for details so we can address this with the team. Please feel free to reach out so we can have a better understanding on what we could do to improve your experience.
8/10 Bien
Roger
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roger
Séjour de 2 nuits en mars 2024
Réponse de GSM le 2 avr. 2024
Thank you, Roger, for taking the time to give us your feedback. We are very happy to hear that you enjoyed your stay overall and found the staff to be friendly. We hope to welcome you back in the near future.
10/10 Excellent
Baillie
30 mars 2024
Baillie
Séjour de 1 nuit en mars 2024
Réponse de GSM le 20 avr. 2024
Thank you so much Baillie for the 5/5. We are so happy to see that you enjoyed your stay and we hope to welcome you back in the near future.
2/10 Horrible
Carmen
Voyage en famille
27 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carmen
Séjour de 1 nuit en mars 2024
Réponse de GSM le 29 mars 2024
Hello Carmen, we appreciate you taking the time to give us your feedback. We are very sorry to hear that you did not enjoy your time here. We understand that not having a pool and hot tub is disappointing for guests, and we do have it listed on websites. We will work closer with websites to ensure the information is easy to find, as we do understand that it is not front and center but listed at the very end of all the hotel information. We do hope that you will give us another try when our pool/hot tub are open so we can have the opportunity to turn your negative stay into a positive one.
8/10 Bien
Jessica
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mars 2024
Réponse de GSM le 29 mars 2024
Thank you so much Jessica for taking the time to review us. We are happy to hear you enjoyed your stay overall and found the staff to be super friendly. We hope to welcome you back in the near future.
10/10 Excellent
gina
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gina
Séjour de 1 nuit en février 2024
Réponse de GSM le 29 mars 2024
Thank you so much Gina for the 5/5. We are so glad that you enjoyed your stay, and we hope to see you again soon.
10/10 Excellent
Gary
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mars 2024
Réponse de GSM le 29 mars 2024
Thank you so much Gary for your kind comments about our property! Our teams work very hard to ensure cleanliness standards are high and the property is well maintained. We hope to welcome you back soon!
10/10 Excellent
Assunta
Voyage en couple
17 mars 2024
Assunta
Séjour de 1 nuit en mars 2024
Réponse de GSM le 29 mars 2024
Thank you so much Assunta for the kind comments about our staff being very helpful and friendly. It is our mission to ensure all guests feel welcomed and valued. We so appreciate your business and hope to see you again in the near future.
6/10 Satisfaisant
Harry
Voyage en famille
16 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Harry
Séjour de 1 nuit en mars 2024
Réponse de GSM le 29 mars 2024
Thank you, Harry, for the feedback. We are sorry to hear that you weren't impressed and would be happy to listen if you wish to provide additional feedback. We are always striving to improve and having the knowledge on to change things would be very helpful.
8/10 Bien
Laura
16 mars 2024
Laura
Séjour de 1 nuit en mars 2024
Réponse de GSM le 5 avr. 2024
Hello Laura, Thank you for taking the time to review us. We are happy to see that you enjoyed your stay overall. If you wish to provide any additional feedback, please feel free. We always welcome any suggestions to help us improve guest experience. We hope to see you again in the future!
8/10 Bien
Shelby
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements
Shelby
Séjour de 2 nuits en mars 2024
Réponse de GSM le 29 mars 2024
Hello Shelby, thank you so much for providing your feedback. We understand that our product is dated, and we are looking forward to some updates in the near future. We are happy to hear that you found the bed to be comfortable and the rooms clean, as well as our front-end staff to be friendly! We appreciate your business and hope to welcome you back in the near future!
8/10 Bien
Erin
25 févr. 2024
Les points forts : Personnel et service
Erin
Séjour de 1 nuit en février 2024
Réponse de GM le 1 mars 2024
Dear Erin,Thank you for taking the time to rate your recent stay at Sandman Hotel Penticton.We appreciate your positive rating and hope that you had a comfortable and enjoyable experience during your time with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us as we continually strive to enhance the experience of our guests.We look forward to welcoming you back to our hotel in the future.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton
4/10 Médiocre
Jolene
23 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jolene
Séjour de 1 nuit en février 2024
Réponse de GM le 1 mars 2024
Dear Jolene,Thank you for choosing to stay at Sandman Hotel Penticton. We appreciate you taking the time to provide feedback on your recent experience, although we regret to see that it didn't meet your expectations.We strive to ensure that all our guests have a comfortable and enjoyable stay, and we apologize if we fell short of delivering that experience during your visit. Your feedback is valuable to us as we continuously work to improve our services and facilities.If you would like to share more details about your stay or if there is anything specific we can address, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton
8/10 Bien
Jenna van de
19 févr. 2024
Les points forts : Personnel et service
Jenna van de
Séjour de 1 nuit en février 2024
Réponse de GM le 1 mars 2024
Dear Jenna Van de,Thank you for choosing to stay at Sandman Hotel Penticton and for taking the time to leave us a rating. We appreciate your feedback and are glad to see that you had a positive overall experience during your visit.If there are any specific areas where we can further improve to earn that fifth star from you next time, please don't hesitate to let us know. Your input is valuable to us as we strive to provide excellent service to all our guests.We look forward to welcoming you back to Sandman Hotel Penticton in the future.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton
10/10 Excellent
Alison
28 janv. 2024
Alison
Réponse de GM le 1 févr. 2024
Dear Alison,Thank you very much for your generous rating! We're delighted to hear that you had a wonderful experience during your stay with us at Sandman Hotel Penticton. If there's anything specific that made your stay exceptional, or if there are any areas where we can further improve, please don't hesitate to let us know.We hope to welcome you back again soon for another enjoyable stay!Best regards,
6/10 Satisfaisant
Christy
Voyage en famille
27 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Christy
Séjour de 1 nuit en janvier 2024
Réponse de GM le 1 févr. 2024
Dear Christy,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the pool and hot tub being out of service. We understand the importance of timely notifications, and we regret if this information was not adequately conveyed prior to your booking. Please note that the status of the pool and hot tub is clearly indicated on our booking website.We appreciate your acknowledgment of the comfortable beds and will address the concerns you raised about the shower promptly. Your feedback helps us improve our services and facilities for all our guests.Warm regards,
6/10 Satisfaisant
Bernard
22 janv. 2024
Les points forts : Confort de la chambre
Bernard
Séjour de 2 nuits en janvier 2024
Réponse de GM le 1 févr. 2024
Thank you for your feedback, Bernard. We appreciate your perspective and will strive to make improvements to enhance your experience in the future.Best regards,
10/10 Excellent
christian
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christian
Séjour de 2 nuits en janvier 2024
Réponse de GM le 1 févr. 2024
Thank you for your excellent rating, Christian! We're delighted to hear that you had a wonderful experience during your stay at Sandman Hotel Penticton.Best regards,
8/10 Bien
nathan
Voyage en famille
7 janv. 2024
Les points forts : Propreté et personnel et service
nathan
Séjour de 1 nuit en janvier 2024
Réponse de GM le 1 févr. 2024
Thank you for your feedback, Nathan. We appreciate your rating and hope you had a pleasant experience during your stay at Sandman Hotel Penticton.Best regards,
10/10 Excellent
Voyageur vérifié
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de GM le 1 févr. 2024
Thank you for your feedback regarding your recent stay.We're delighted to hear that you found our rooms clean and comfortable, and that our location suited your needs. We apologize for any inconvenience caused by the noise from the ice machine and regret that the pool was closed during your visit. We appreciate your understanding and hope to welcome you back soon to experience our renovated pool.We look forward to hosting you again on your next visit to Sandman Hotel Penticton.Best regards,
10/10 Excellent
Cathy
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cathy
Réponse de GM le 1 mars 2024
Dear Cathy,Thank you for choosing Sandman Hotel Penticton during your time of need, and for sharing your positive experience with us. We are delighted to hear that our team provided you with the support and care you needed during a challenging period.At Sandman Hotel Penticton, we strive to create a welcoming and compassionate environment for all our guests, and we are glad to hear that we could be there for you when you needed it most. Your kind words mean a lot to us, and we will continue to do our best to provide exceptional service to all our guests.Please know that you are always welcome at Sandman Hotel Penticton, and we hope to have the opportunity to host you again under happier circumstances in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
2/10 Horrible
Denise
4 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en décembre 2023
Réponse de GM le 14 déc. 2023
Dear Denise,We noticed your recent rating of 1 out of 5, and we're sorry to learn that your experience fell short of expectations. We value all guest feedback, and your satisfaction is our top priority.If there are specific concerns or issues that you'd like to address, please feel free to reach out to us directly. We are committed to continuous improvement, and your insights are invaluable in helping us enhance our services.We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
8/10 Bien
Dan
Voyage en couple
3 déc. 2023
Les points forts : Propreté et personnel et service
Dan
Séjour de 1 nuit en décembre 2023
Réponse de GM le 14 déc. 2023
Dear Dan,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff accommodated your request for an early check-in and that you found them to be friendly.However, we apologize for any inconvenience caused by the temporary closure of our restaurant, lounge, and swimming pool due to renovations. We understand the importance of these amenities, and we appreciate your understanding during this improvement period. We're working hard to enhance our facilities for a better guest experience.If there's anything specific you'd like to share or if you have further suggestions, please feel free to let us know. We look forward to providing you with an even more enjoyable experience on your next visit.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
2/10 Horrible
Sandra
3 déc. 2023
Sandra
Séjour de 1 nuit en décembre 2023
Réponse de GM le 1 févr. 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your recent stay at Sandman Hotel Penticton.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret any inconvenience or discomfort you may have encountered during your stay.We would appreciate hearing more about your specific concerns so that we can address them appropriately and improve our services for future guests. Please feel free to reach out to our management team directly with any further details or suggestions you may have.Thank you for choosing Sandman Hotel Penticton, and we hope to have the opportunity to better serve you in the future.Best regards,
10/10 Excellent
Voyageur vérifié
19 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good value
Voyageur vérifié
Séjour de 5 nuits en novembre 2023
Réponse de GSM le 2 déc. 2023
That's fantastic! It sounds like you had a wonderful experience during your stay. Is there anything specific that made your experience exceptional? Any particular amenities or services that stood out to you? Your feedback can be valuable for others considering a stay at the same place!we hope to see you again in the near future.
10/10 Excellent
Jennifer
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jennifer
Séjour de 1 nuit en novembre 2023
Réponse de GSM le 2 déc. 2023
Dear Jennifer,That sounds like a convenient and comfortable stay! Having amenities nearby definitely adds to the overall experience. If there's anything else you'd like to highlight or any aspect you felt could be improved, feel free to share. Your feedback could help future guests make informed decisions!
6/10 Satisfaisant
Courtney-Dawn
29 oct. 2023
Courtney-Dawn
Séjour de 2 nuits en octobre 2023
Réponse de GSM le 2 déc. 2023
Dear Courtney-DawnThat's fantastic! It sounds like you had a wonderful experience during your stay. Is there anything specific that made your experience exceptional? Any particular amenities or services that stood out to you? Your feedback can be valuable for others considering a stay at the same place!
8/10 Bien
David
29 oct. 2023
David
Séjour de 1 nuit en octobre 2023
Réponse de GSM le 2 déc. 2023
Dear David,Great to hear that you had a positive experience overall! If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. Your insights can be valuable for both the hotel management and potential guests.
10/10 Excellent
Lorraine
28 oct. 2023
Lorraine
Séjour de 1 nuit en octobre 2023
Réponse de GM le 14 déc. 2023
Dear Lorraine,Thank you for taking the time to rate us 10/10! We are thrilled to hear that you had a positive experience during your stay at Sandman Hotel Penticton. Your feedback is greatly appreciated.If you have any specific comments or suggestions you'd like to share to help us maintain this level of service, please feel free to reach out. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
6/10 Satisfaisant
Hai Ming
Voyage en famille
27 oct. 2023
Hai Ming
Séjour de 3 nuits en octobre 2023
Réponse de GSM le 2 déc. 2023
Dear Hai Ming,Your feedback's appreciated! If there's anything specific that could have improved your experience, please let me know. Your insights can be helpful for future travelers considering this accommodation.
2/10 Horrible
edgar
26 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
edgar
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Edgar,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you encountered, including peeling wallpaper and the pool under reconstruction, which was not as advertised. This falls short of our standards, and we understand your disappointment.Please note that the pool closure is clearly stated online. Your comments are important to us, and we will take them into account as we work to improve our guest experience. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
8/10 Bien
Jessica
24 oct. 2023
Les points forts : Personnel et service
Jessica
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Jessica,Thank you for sharing your feedback and rating your recent stay at Sandman Hotel Penticton. We're delighted to hear that you found our staff friendly and your room acceptable.We're sorry to hear about the noise issue you experienced. We'll continue to work on providing a comfortable and peaceful environment for our guests. If you have any specific suggestions on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another great stay.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
6/10 Satisfaisant
Robert
Voyage en famille
24 oct. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Robert,Thank you for choosing Sandman Hotel Penticton during the hockey tournament. We appreciate your feedback and understand your comments about the hotel's condition.Please note that the pool closure is stated on our website. We are actively working on renovations to improve our facilities, and your feedback will be valuable in this process.We hope the tournament was successful, and we would love the opportunity to host you again in the future under improved conditions.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
10/10 Excellent
Aaron Van
Voyage en couple
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron Van
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Aaron Van,Thank you for choosing to stay at Sandman Hotel Penticton and for sharing your feedback with us.We're delighted to hear that you enjoyed your stay with us, finding the rooms modern and very clean. We appreciate your understanding regarding the pool status. Please note that the pool closure is stated online, although i will look into making it more noticable.We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton
4/10 Médiocre
marissa
Voyage en groupe, Voyage d’affaires
23 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
marissa
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Marrissa,We apologize for the issues you encountered during your stay, including room cleanliness and the pool status. We take this feedback seriously and will address these concerns.We appreciate your kind words about our front desk staff, and we're glad they could assist you. It's important to us that you feel valued and taken care of.Regarding the pool, we apologize for any inconvenience. We understand the importance of accurate information. Please note that the pool closure is stated on our website.Your feedback is invaluable in our efforts to improve our guest experience. We hope you will consider staying with us again, and we'll do our best to provide you with a much more enjoyable visit.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton