Avis sur Balcomo - A Ramada By Wyndham
Balcomo - A Ramada By Wyndham
1050 Eckhardt Ave. West, Penticton, BC
Avis
8,8
Excellent
9,2/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
1 août 2021
Séjour de 1 nuit en juillet 2021
10/10 Excellent
France
6 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent choix!
France
Séjour de 1 nuit en octobre 2020
Réponse de Bryian - Guest Experience Specialist le 6 oct. 2020
Hi France,
Thank you for staying.
It is fantastic to hear you enjoyed the pool and courtyard. We hope you took pictures of your time here.
We hope to see you again soon.
10/10 Excellent
Paul
Voyage d’affaires
21 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 4 nuits en décembre 2019
Réponse de Simran- Guest Experience Specialist le 21 déc. 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
10/10 Excellent
Tjammie
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tjammie
Séjour de 4 nuits en mai 2024
8/10 Bien
Nathan, Surrey
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en février 2024
10/10 Excellent
ANDREA
Voyage en famille
20 mai 2024
Les points forts : Équipements
ANDREA
Séjour de 3 nuits en mai 2024
10/10 Excellent
Carrie
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carrie
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Brian, Guelph
15 mai 2024
Les points forts : Personnel et service
Brian
Séjour de 4 nuits en mai 2024
Réponse de Caprice le 15 mai 2024
Dear Brian, Thank you for your positive comments about the restaurant on site. We're sorry to hear if we didn't fully meet your expectations for your stay. If there's anything you would like to elaborate on for the room clean up please don't hesitate to reach out to us directly and hopefully we can rectify the situation for your next stay hopefully.
10/10 Excellent
Devon
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devon
Séjour de 2 nuits en mai 2024
Réponse de Caprice le 13 mai 2024
Thank you for choosing to stay with us. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel in the near future.
8/10 Bien
Inga
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Inga
Séjour de 2 nuits en mai 2024
Réponse de Caprice le 15 mai 2024
Dear guest, Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences about our lack of breakfast options. This issue has been communicated to the concerned staff.
10/10 Excellent
Rob
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mai 2024
Réponse de Jamie le 7 mai 2024
Hello Rob - That's fantastic to hear! We're thrilled that you enjoyed your stay and appreciated the renovated room, and the picturesque view of the golf course. Thank you for taking the time to share your positive experience with us. We look forward to welcoming you back again soon!
8/10 Bien
Kevin W
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin W
Séjour de 1 nuit en avril 2024
Réponse de Christine, Reservations Team Leader le 3 mai 2024
Dear Kevin; Thank you for taking the time to review your stay with us. It is always good to know when our guests enjoyed their time with us. We do hope your next stay is just around the corner. Sincerely,
10/10 Excellent
Lucy
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 2 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 3 mai 2024
Dear Lucy; Thank you for your review and for choosing our hotel. It is always good to know when our guests are happy with our staff and the cleanliness of the rooms. Thank you again for sharing your experience and we are looking forward to greeting you back again in the near future. Sincerely,
8/10 Bien
Paris
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paris
Séjour de 2 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 3 mai 2024
Dear Paris; Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back. With kind regards,
10/10 Excellent
Ross, Burnaby
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ross
Séjour de 2 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 3 mai 2024
Dear Ross. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back. With Kind Regards,
10/10 Excellent
Vicki
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicki
Séjour de 5 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 1 mai 2024
Dear Vicki; Thank you so much for your very kind rating. We love to know when our guests are happy. We do hope to welcome you back again soon! Kind Regards
10/10 Excellent
Rebecca
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 1 mai 2024
Dear Rebecca; Thank you for your amazing review! we do hope to see soon, as we would love to welcome back. Kind Regards
10/10 Excellent
Robyn
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 23 avr. 2024
Thank you for the great rating Robyn! We hope to see you again on your next trip to Penticton!
10/10 Excellent
Julie
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 23 avr. 2024
Thank you for the great rating Julie! We hope to see you again on your next trip to Penticton!
6/10 Satisfaisant
Dillan
Voyage en couple
22 avr. 2024
Les points forts : Propreté et équipements
Dillan
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 23 avr. 2024
Thank you for your kind words and great review! We hope to have you again on your next stay in Penticton!
10/10 Excellent
Ryan
18 avr. 2024
Ryan
Séjour de 3 nuits en avril 2024
Réponse de Caprice le 12 mai 2024
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
10/10 Excellent
Nicole
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 15 avr. 2024
Dear Nicole; Thank you for taking the time to review your stay with us. We are very happy to hear that our housekeeping made a positive impact during your stay with us. We are appreciative of your kind words. And hope to welcome you back again soon. Sincerely,
10/10 Excellent
Taryn, Kelowna
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taryn
Séjour de 1 nuit en avril 2024
Réponse de Christine, Reservations Team Leader le 15 avr. 2024
Dear Taryn; Thank you for taking the time to fill out this survey. We appreciate your positive comments. It makes us happy to know that you enjoyed your stay in our newly renovated tower. We love knowing that you enjoyed your stay with us! We hope your next stay is just around the corner, as we are looking forward to having you again as a guest in our hotel. With Kind Regards,
10/10 Excellent
Szilvia
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Szilvia
Séjour de 1 nuit en avril 2024
Réponse de Christine, Reservations Team Leader le 15 avr. 2024
Dear Szilvia; Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay. We are glad to know that your stay with us was a memorable one! We are looking forward to having you again as a guest in our hotel, hopefully soon. Kind Regards
10/10 Excellent
Barbara, Tauranga
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 4 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 11 avr. 2024
Dear Barbara; We appreciate your positive feedback about our hotel. We are so happy we were able to find your ring quickly. It gives us great pleasure to be able to meet our guests' needs, especially when it is for something that is very important to our guest. We can't wait to welcome you back, hopefully soon.
10/10 Excellent
Michelle
9 avr. 2024
Michelle
Séjour de 3 nuits en avril 2024
Réponse de Christine, Reservations Team Leader le 11 avr. 2024
Dear Michelle; Thank you for choosing to stay with us. We are so glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel in the near future.
10/10 Excellent
Eduard
Voyage d’affaires, Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduard
Séjour de 6 nuits en mars 2024
Réponse de Ashley le 1 avr. 2024
Thank you so much for your kind words. We are so happy you enjoyed your stay here at the Penticton Ramada! We hope we will see you again on your next visit to Penticton!
10/10 Excellent
Andrea, Oliver
Voyage avec des animaux de compagnie
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en mars 2024
Réponse de Christine, Reservations Team Leader le 1 avr. 2024
Dear, Andrea; Thank you for taking the time to review your stay with us. We are very pleased to hear that your stay was a pleasant one. It is always good to know when our guests have a memorable stay! We look forward to welcoming you back to our hotel in the near future.
10/10 Excellent
Larry
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en mars 2024
Réponse de Mary Lou Mabalay, Front Office Manager le 30 mars 2024
Thank you for your kind review during your recent stay at the Ramada By Wyndham Penticton Hotel & Suites! We're happy to hear that you found our parking convenient and enjoyed our clean, comfortable rooms. We are especially excited to welcome our new restaurant onsite, Local Public Eatery, for our guests' convenience. We look forward to welcoming you back soon!
10/10 Excellent
Steve
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mars 2024
Réponse de Mary Lou Mabalay, Front Office Manager le 28 mars 2024
Thank you for taking the time to review our property and share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the ongoing reconstruction of our entrance. We understand that navigating to the rear rooms might have been a bit cumbersome during this time. Please know that your comfort and convenience are of utmost importance to us, and we are actively working to minimize any disruptions caused by the renovation process. Your valuable feedback serves as a reminder for us to continuously improve and ensure a seamless experience for all our guests. We hope to have the opportunity to welcome you back once our renovations are complete, so you can fully enjoy all the enhancements we are making to enhance your stay.
4/10 Médiocre
Ranielle Christine
25 mars 2024
Ranielle Christine
Séjour de 2 nuits en mars 2024
Réponse de Christine, Reservations Team Leader le 15 avr. 2024
Dear Ranielle Christine; Thank you for taking the time to review your stay. We sincerely apologize that you found your stay to be below your standards. Please feel free to contact us if you would like to go over your stay with our Front Office Manager. We do value all our guests feedback whether it be positive or negative, as this is the only that helps us to improve our services where needed. We thank you again for taking the time to fill out this survey. We do hope to welcome you back again in the near future. With Kind Regards,
6/10 Satisfaisant
darrell
25 mars 2024
darrell
Séjour de 3 nuits en mars 2024
Réponse de Christine, Reservations Team Leader le 15 avr. 2024
Dear Darrell; We appreciate you taking the time to review your stay. We are very sorry to hear that your stay did not meet all your expectations. Please feel free to contact us if you would like to go over your stay with our Front Office Manager. We value all our guests feedback as it helps us to improve and assists us when training new staff. Thank you for your review, we do hope to welcome you back again soon. Sincerely,
6/10 Satisfaisant
Nadean
25 mars 2024
Nadean
Séjour de 2 nuits en mars 2024
Réponse de Mary Lou Mabalay, Front Office Manager le 25 mars 2024
Thank you for choosing our property as your preferred hotel during your recent visit to Penticton, BC. We are truly sorry to hear about your discomfort after using our hot tub. While we maintain it daily to ensure cleanliness and safety, we understand that issues can still arise. Your feedback is important to us, and we'll investigate further to address any concerns. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back to our hotel in the future.
8/10 Bien
Sheena
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheena
Séjour de 2 nuits en mars 2024
Réponse de Jamie le 19 mars 2024
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Your support means a lot to us, and we hope to welcome you back again soon!
6/10 Satisfaisant
Glenn E
Voyage en famille
18 mars 2024
Les points faibles : Personnel et service
Glenn E
Séjour de 2 nuits en mars 2024
Réponse de Jamie le 19 mars 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience regarding our housekeeping policy. Rest assured, we do offer housekeeping for stays over three nights, as per our hotel policy. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Excellent
Amber
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amber
Séjour de 3 nuits en mars 2024
Réponse de Jamie le 19 mars 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean, updated rooms and convenient location near the arena. We apologize for the inconvenience with the TV remote and appreciate your understanding. We'll address this with our team to ensure it doesn't happen again. We look forward to welcoming you back for another fantastic stay!
10/10 Excellent
Jennifer
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en février 2024
Réponse de Michael le 5 mars 2024
Hi Jennifer, We are glad you enjoyed your stay with us. We hope you come back and see the renovated rooms when they are complete. Thank you for taking the time to post about your stay here. We look forward to seeing you again on your next visit to Penticton!
8/10 Bien
Donna
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en février 2024
Réponse de Ashley le 29 févr. 2024
Thank you Donna for your Kind words about our staff and our property! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!
4/10 Médiocre
Alex
Voyage en famille
27 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Alex
Séjour de 1 nuit en février 2024
Réponse de Mary Lou Mabalay, Front Office Manager le 29 févr. 2024
Thank you for sharing your feedback. We genuinely appreciate your insights as they help us improve. We're sorry to hear about your disappointing experience and take your comments seriously. We would love to understand more about how our staff are unfacilitative if you can provide us with more details so we can rectify this moving forward. Your remarks about the towels and shower curtain have been noted, and we will work diligently to rectify these shortcomings. We strive to maintain high standards of cleanliness and comfort throughout our property, and it is disheartening to learn that we fell short of your expectations in this regard. We hope to have the opportunity to welcome you back in the future, providing you with the flawless experience you deserve.
8/10 Bien
Amber
Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en février 2024
Réponse de Ashley le 29 févr. 2024
Thank you Amber for your Kind words about our staff! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!
10/10 Excellent
Deborah, Whitehorse
Voyage d’affaires, Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en février 2024
Réponse de Ashley le 29 févr. 2024
Thank you Deborah for your Kind words! We are so glad you enjoyed your stay with us and the complimentary bottle of wine with the card! Congratulations on the new house!! We Look forward to having you be a part of our community!
8/10 Bien
Doug Smith
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Doug Smith
Séjour de 1 nuit en février 2024
Réponse de Ashley le 29 févr. 2024
Thank you Doug for the Great rating! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!
8/10 Bien
Nicole
22 févr. 2024
Nicole
Séjour de 1 nuit en février 2024
Réponse de Ashley le 29 févr. 2024
Thank you Nicole for the Great Rating! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!
10/10 Excellent
Betsy
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Betsy
Séjour de 2 nuits en février 2024
Réponse de Ashley le 29 févr. 2024
Thank you Betsy for the great review! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!
8/10 Bien
Lisa
21 févr. 2024
Lisa
Séjour de 1 nuit en février 2024
Réponse de Jamie le 21 mars 2024
Dear Lisa,Thank you for taking the time to share your experience and rating our hotel with a commendable 4 out of 5. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We appreciate your support and hope to have the pleasure of welcoming you back soon for another stay.
8/10 Bien
Jeremy
16 févr. 2024
Les points forts : Propreté et personnel et service
Jeremy
Séjour de 2 nuits en février 2024
Réponse de Jamie le 20 févr. 2024
Thank you for choosing to stay with us at Penticton Ramada Inn & Suites. We truly appreciate your patronage and hope your time here was nothing short of delightful. Should your travels bring you back to Penticton, we would be honored to host you again.
10/10 Excellent
Leanne
Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leanne
Séjour de 4 nuits en février 2024
Réponse de Jamie le 14 févr. 2024
We are delighted to hear that you had a wonderful stay and we sincerely appreciate your kind words. We understand the restaurant renovations may have caused some inconvenience, but please know that we are excited for you to dine with us on your next visit . We can't wait to have you back and thank you for recommending our property!"
10/10 Excellent
Jessica
12 févr. 2024
Jessica
Séjour de 3 nuits en février 2024
Réponse de Jamie le 21 mars 2024
We are absolutely thrilled to receive your fantastic rating of 5 out of 5 for your recent stay at our hotel. Your appreciation mean the world to us. It's our constant endeavor to provide exceptional service and create memorable experiences for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful stay.
10/10 Excellent
Christopher
11 févr. 2024
Christopher
Séjour de 1 nuit en février 2024
Réponse de Jamie le 14 févr. 2024
Thank you so much for your wonderful review! We're delighted to hear that you had such an exceptional experience during your recent stay. Receiving a perfect score of 10 out of 10 from you means the world to us, and it reaffirms our commitment to providing top-notch service and accommodations to all our guests.
10/10 Excellent
Tina
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en février 2024
Réponse de Jamie le 14 févr. 2024
We're thrilled that you found your stay to be flawless, and we greatly appreciate your recognition of our efforts. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another fantastic stay in the near future.