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Avis sur OYO Hotel Pensacola I-10 & Hwy 29

2 out of 5
OYO Hotel Pensacola I-10 & Hwy 29
6911 Pensacola Blvd., Pensacola, FL

Avis

3,8
Note des voyageurs de 10 (Excellent), d’après 47 avis sur 562." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 562." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 562." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 562." "
Note des voyageurs de 2 (Horrible), d’après 339 avis sur 562." "

3,8/10

Propreté

5,0/10

Personnel et service

3,6/10

Équipements

3,6/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

10/10 Excellent

Stanley

Les points forts : Propreté
Ok
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tyesha

Les points forts : Équipements
It was quite and clean and good customer service ❤️
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tyesha

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and nice
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Teneca

Les points forts : Personnel et service
Quiet
Séjour de 1 nuit en février 2024

2/10 Horrible

Pearl

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is nasty and unclean
Séjour de 2 nuits en février 2024

2/10 Horrible

Lauren

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Roaches and dirty
Séjour de 1 nuit en février 2024

2/10 Horrible

Deyante

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay was terrible roaches everywhere
My stay was terrible , I wasn’t in the room longer than an hour and I left because roaches was everywhere. They did it sweep. Trash was still on the table rags and towels were dirty.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
On your last dime
I was ok if you were looking for something budget friendly, but the TV didnt work, not hot water in shower, and i killed 2 german cockroaches. Bed was comfortable, so there was that.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Sherry

Remodeled
The hotel is very old and needs to be remodeled and made handicapped accessible.
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Andres

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

shakata

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Shanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I have stayed here on a few occasions. It's a decent place for the money and everyone's super nice.
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

samantha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
the floors weren't clean, had to go to the lobby if i wanted to heat up my food but they closed the lobby at night so i had to be let in. there was a hole in the bathroom wall and no working fan either. otherwise overall 3ish stars and solid sleep for the price.
Séjour de 2 nuits en novembre 2023
Réponse de Noah le 22 janv. 2024
Hi, Samantha! This is certainly not something we would like our guests to experience, We will surely take corrective action in order to resolve this and to avoid such hassle in the future. Regards, Noah

2/10 Horrible

Barbara

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1star never go there ! It was so disgusting!!!! Roaches everywhere . Sheets were dingy , towels were disgusting looking . The staff was nice though .
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Nice quiet place to rest.
The stay was good.
Séjour de 1 nuit en novembre 2023
Réponse de Tim le 9 déc. 2023
Hi, we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

6/10 Satisfaisant

Gerardo

Séjour de 1 nuit en octobre 2023
Réponse de Barbara le 5 déc. 2023
Hi, Gerardo! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara

4/10 Médiocre

Brentnol

Les points faibles : Propreté
Séjour de 4 nuits en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Brentnol! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

6/10 Satisfaisant

VLADIMIR

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
most of the equipment is old and stale
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 13 oct. 2023
Sincere Apologies, Vladimir! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Horrible

IVAN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Amilcar

Séjour de 1 nuit en août 2023

8/10 Bien

Debra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything went good.
Séjour de 1 nuit en août 2023
Réponse de Noah le 11 sept. 2023
Thank you for your appreciation, Debra! We hope to give you a consistent service every time. Regards, Noah

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was easy staff friendly
Séjour de 1 nuit en août 2023
Réponse de Eva le 11 sept. 2023
Thanks for your kind and lovely words, Debra! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

2/10 Horrible

Kyle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The man at the counter was extremely rude. He was trying to give me smoking room, I have 5 children one of which is an infant. He "found" me non-smoking rooms but they were definitely NOT non smoking. Made the baby red and sick immediately. The grass was 4-6 inches high, the rooms were painted very dark and had mold everywhere. We showered and left, we did not stay. Terrible.
Séjour de 1 nuit en juillet 2023
Réponse de Dewi le 11 sept. 2023
Never meant to disappoint you, Kyle! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Horrible

Amy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disgusting
We did not even stay. It was that bad. Walked in the room and it smelled of mildew and wet gum socks. There were gnats buzzing around. The wall had a large place cut out that showed the pipes/plumbing and had a painting/picture that hung over part of it. The sheets and bedding had cigarette burns and holes all in them. I didn’t even make it far enough in to check the bathroom. No way I was going to stay there.
Séjour de 1 nuit en août 2023

2/10 Horrible

Leetta

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 11 sept. 2023
Hi, Leetta! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Horrible

Hiram

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not go here
Bed sheets clearly not clean, full of make up, bed making squicky noises with slight movement, worst oyo hotel i stay. I previously stay in different oyo hotels and the previous experience was average but this one wad terrible, im adding a picture of something found of bed sheets
Séjour de 1 nuit en juillet 2023
Réponse de Barbara le 29 juil. 2023
Sorry for the hassle you faced, Hiram! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

4/10 Médiocre

Derek

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 25 juil. 2023
Hi, Derek! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

10/10 Excellent

Minnie

Séjour de 1 nuit en juillet 2023
Réponse de Tim le 11 sept. 2023
Hi, Minni! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Horrible

Angelica

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I recently stayed at the OYO hotel from 7/13/23-7/15/23 traveling for work and unfortunately, I had a less than satisfactory experience. Specifically, I was disappointed to find that my room was not cleaned properly. There were stains on the pillows, the bathroom was not properly cleaned, there was black mold in the crevices of the bathroom corners, and there was a lingering odor in the room which made it extremely hard to breathe. As a guest, I expected a clean and comfortable room during my stay, and I believe that the issues I encountered were unacceptable.
Séjour de 2 nuits en juillet 2023
Réponse de Eva le 20 juil. 2023
Hi, Angelica! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

2/10 Horrible

Ethan

Séjour de 1 nuit en juillet 2023
Réponse de Eva le 11 sept. 2023
Hi, Ethan! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 Médiocre

Ursala

Séjour de 1 nuit en juillet 2023
Réponse de Maria le 11 sept. 2023
We are sorry for the inconvenience caused to you, Ursala! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Maria

4/10 Médiocre

MaRilee

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not like the picture at all, my room had a crack under the door and there was roaches
Séjour de 3 nuits en juillet 2023
Réponse de Tim le 10 juil. 2023
Apologies for the problems you had faced, MaRilee! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Nishika

Les points forts : Personnel et service
Aear
Séjour de 1 nuit en juin 2023
Réponse de Ava le 5 juil. 2023
Hey, Nishika! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 Horrible

SHAUNA, Madison

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not at all like the picture advertising it. I knew we were in trouble when the lobby door was locked at 6 and a tenant (currently a homeless woman) said the laundry facilities did not work and warned me to keep the car and room locked. They booked us into a suite without two beds. I reserved double beds. The attendant argued and was not going to fix this error. He did after I showed him the reservation. There were holes in the walls. I checked for bed bugs and found the mattress was filthy. There was mold in the bathroom. HORRID!!! I want my money back.
Séjour de 1 nuit en juillet 2023
Réponse de Ava le 5 juil. 2023
Hi, Shauna! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

10/10 Excellent

Tina

Séjour de 1 nuit en juin 2023
Réponse de Ava le 5 juil. 2023
Thanks for rating us superbly, Tina! Glad to know that you loved our services :) Regards, Ava

6/10 Satisfaisant

Christopher

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
You get what you pay for
Séjour de 1 nuit en juin 2023
Réponse de Ammy le 30 juin 2023
Hi, Christopher! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Médiocre

Christopher Allen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If your looking for a quick stay on a budget, avoid this hotel. It is filthy, and does not cater to travelers. I don’t know who it caters too. It was disgusting.
Séjour de 1 nuit en juin 2023
Réponse de Barbara le 21 juin 2023
Hi, Christopher! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Horrible

Kristen

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Tim le 21 juin 2023
Hi, Kristen! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Horrible

Alexandrea

Séjour de 1 nuit en juin 2023
Réponse de Barbara le 21 juin 2023
Sorry for the hassle you faced, Alexandrea! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Satisfaisant

JoAnn

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel room I ever have been in
To many problems: , cigarette burns in sheets, tub was painted inside, paint peeling off, broken knobs in tub, no water pressure in shower, no bath mat in shower, hole in bathroom wall, toilet loose on floor, very little internet, Constant crashing, ( had to go Walmart to do work), had to clean mold out of fridge before we could use it, no telephone in room, dresser drawer missing knobs, broken light switch for bathroom, light above sink would flicker when it was turned on instead of going on, door frame on inside of door of room broken( could not put safety latch on door for security at night ( had to put suitcases against it for security).
Séjour de 11 nuits en juin 2023
Réponse de Rosy le 21 juin 2023
Thanks for sharing your valuable feedback, Joann! We will surely work on this to enhance your experience in the future. Regards, Rosy

4/10 Médiocre

Changhu

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Has bed bugs!!! And EXTREMELY rude customer service.
Séjour de 1 nuit en juin 2023
Réponse de Noah le 21 juin 2023
We are extremely sorry to know this, Changhu! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

6/10 Satisfaisant

kevin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 3 juin 2023
Hi, kevin! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

6/10 Satisfaisant

Stefano

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Struttura modesta e non troppo economica. Servizi interni approssimativi, televisore malfunzionante e wifi debole e intermittente. È raccomandabile perchè comunque Pensacola è molto cara, in particolare la zona della spiaggia. Qui siamo nell'entroterra, in una tipica periferia americana da cui si raggiunge il mare in meno di mezz'ora.
Séjour de 2 nuits en mai 2023
Réponse de Tim le 21 juin 2023
Hi, Stefano! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Tim

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Personnel et service
The curtain rod in the room didn't have an end piece on it so when we first moved the curtain the curtain rod fell on the floor with the curtain. They apparently did some remodeling, but lots of the doors (bathroom door in our room) had what appears to be a patch over a hole. I liked the discount price for room, but wife wasn't pleased with cleanliness overall, especially the bathroom.
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 3 juin 2023
Hi, Robert! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

2/10 Horrible

sandy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Do not stay here! Very dirty, fleas, sheets had burn holes and hair and dirt. Deadlock broke, no water pressure, floors very sticky and dirty, paint all chipped up. Door frame looked like the door had been kicked in, black stain on the curtains. Felt like a very sketchy place.
Séjour de 1 nuit en mai 2023
Réponse de Ava le 31 mai 2023
Hi, Sandy! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

4/10 Médiocre

Thomas

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Das schmutzigste Motel, das ich bis jetzt hatte. Wenn ich es vergleiche mit dem Motel das ich jetzt in St. Augustine zum gleichen Preis habe - da liegen Welten dazwischen.
Séjour de 4 nuits en mai 2023
Réponse de Ava le 31 mai 2023
Es tut uns leid, Sie enttäuschen zu müssen, Thomas! Wir können verstehen, dass Ihr Aufenthalt bei uns nicht angenehm war. Wir werden uns aber auf jeden Fall bemühen, unseren Service zu verbessern. Geben Sie uns eine weitere Chance und wir werden dafür sorgen, dass Sie den Komfort und die Gastfreundschaft erleben, für die wir bekannt sind. Wir hoffen, Sie bald wieder begrüßen zu dürfen :) Liebe Grüße, Lisa

2/10 Horrible

Sharon

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We immediately left after checking in. The floors were filthy and there was sticky stuff on the bathroom counter and in the sink. Daylight came in around the door. The shower curtain was moldy and hair in the bathroom corners.
Séjour de 2 nuits en mai 2023
Réponse de Ava le 31 mai 2023
Hi, Sharon! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

2/10 Horrible

Janeth

Séjour de 1 nuit en mai 2023
Réponse de Tim le 21 juin 2023
Hi, Janeth! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Satisfaisant

Laura

Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was very quiet, felt safe, but cement entry outside floors were so damaged, they appeared possibly structurally unsafe? Molding damage inside room, things like metal toilet paper surround wasn't attached to wall)falling out, TV vol was disturbingly broken, was on max immediately upon turning it on, repeatedly issue no matter how many times it was turned off then back on. *The closed desk at 6 pm, as well as other convenient stores closed overnight showed the seriously dangerous area this hotel is in.
Séjour de 1 nuit en mai 2023
Réponse de Joey le 18 mai 2023
Thanks for sharing your valuable feedback, Laur! We will surely work on this to enhance your experience in the future. Regards, Joey

2/10 Horrible

Vincent

Séjour de 1 nuit en mai 2023
Réponse de Ammy le 10 mai 2023
Hi, Vincent! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.