Avis sur Zermatt Resort

I think Zermatt is a gorgeous property, even in the dead of winter. They have a putting course, which is basically mini golf without any fun things added, but we enjoyed it. We also played Shuffle board, but they only had one stick that wasn't broken and even that was crappy, so that was only semi fun. The bakery there is delicious, we both enjoyed our breakfasts. Matty's Bistro was alright, service was terrible, but food was decent. The one thing I was really upset about was our room. They put us in the first room by the door and it was SO LOUD, there is tile and between the maid carts, suitcases, and people and their kids screaming, it made for an unpleasant stay. Also, the beds were some of the most uncomfortable I've ever slept on. I got maybe 3 hours due to being so uncomfortable. The good thing was, when asked about my stay at checkout, I let them know about the noise and they waived our resort fee for the night. I don't ever ask for things for free, but I did appreciate them taking my concerns into consideration. All in all, it was an okay visit, but for $200 a night (taxes fee's etc...) I would maybe just shack up at the Homestead for $50 less.

When checking into the hotel, staff was reasonably quick, however provided little information about the property. When arriving at the parking area for the room, the lot was full with people seemingly parked anywhere. After deciding to leave my car out front while carrying bags up to the room. When calling the front desk, they said park anywhere, which wasn't very helpful since there was nowhere to park. That evening there was a dispute in the hall between an "Owner occupied condo owner" and a couple other hotel guests. This went on for about 20-30 min with no response from the hotel as the other guests decided to go back into their room. When going to breakfast the next morning we were told there was a 10 -15 min wait despite the restaurant being less than half full. After about 15 min they sat us and the restaurant remained about half full all through the meal. 2 other groups were also very confused by the wait time as there were ultimately tables open throughout. Room was not cleaned during the first day until about 2pm when we called to request that they clean the room despite having the service tag on the door. After we returned to the hotel we quickly realized that they didn't change or wash the sheets but only make the bed and replace the towels. Overall not the best experience for a Valentine's getaway. Staff was seemingly unprepared for the amount of guests that were on property. I don't review places often however, this was a disappointing experience.

We stayed here as an alternative to staying in Park city during a two day ski trip to Deer Valley. It was only 30 minutes away, and it was quiet. We had our own car, but the resort provides ample options to get to the Park city area for skiing and for dining in the evening. We ate at the bistro, and it was really good.

Staff was excellent rooms were at a reasonable rate they ran a shuttle all the time back-and-forth to Park city for the film festival layout of the hotel was a bit strange bakery was awesome General maintenance of the hotel needed some touch up work but no big deal

Poorly managed and not a pleasant experience by any means.

My kids and I had a great ski weekend, and really enjoyed the swimming pool and hot tub with the waterfall. Hotel staff was excellent and super friendly! I loved the charming and beautiful resort architecture and location.

Outlets didn't work, one bed broken, nightstand drawer broken, could hear people next door, could hear people talking in hallway. No DVD player in room. No complimentary bottled water, no mini bar or mini refrigerator. Wouldn't stay there again & wouldn't recommend it.

Room was beautiful with a great mountain view. Also, had a fireplace that really made it pleasant in the room. Housekeeping did a great job daily. Staff quickly arrived to change out a light bulb and bring a toilet plunger. The clogged toilet was not their fault, LOL. Only complaint was that the pool guy closed the gate that connects the inner pool with the outer pool via tunnel, without telling us. We were in the outside pool/hot tube, in -10 degree weather. So, we had to run along the pool and into a side door to get back into the inside pool area, and my daughter slipped on the icy sidewalk. He could have informed us that he was closing the tunnel. He walked right by us. Otherwise, I have no other complaints. I'm still waiting to check my credit card bill to make sure there were no incorrect charges.

the restaurant food was amazing and the service was excellent. best food we've ever had.

Our part of 6 adults and 2 small children were able to check in at 3 PM. We got 2 adjoining rooms. THe key would not work in the adjoining room. THey tried multiple keys and none would work. Maintenance found the door locked from the inside. Once he got the inside lock opened, the room was not cleaned. Took 2 hours and 3 phone calls for the room to get cleaned. The baby bed I had pre-arranged was not in either room. Finally at 7 PM after 3 phone calls we got the baby bed. Nice accommodations but why didn't housekeeping tell management they couldn't get into our room to clean it? Management had no idea what was going on.