Les notes se basent sur un nombre total de 409 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 92 % des clients
4,5 Propreté de la chambre
4,2 Services et personnel
4,3 Confort de la chambre
4,3 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
par un voyageur vérifié de TOULOUSE

zermatt resort

Publié le 30 janv. 2012 sur Hotels.com
C'est un complexe à la mode suisse, peu en rapport avec les states, mais d'un niveau correct, sans plus. Beaucoup de "tape à l'oeil" au niveau des matériaux utilisés qui ne correspondent pas au standing de l'hôtel. Le restaurant est plus que léger pour des européens, petit-déjeuner nul, on ressort avec les vêtements imprégnés des odeurs de cuisine, ce qui est très désagréable. Lit "king size" confortable dans une grande chambre aux normes américaines. Télévision nulle, aucune chaîne musicale, tout est payant, mais pas de choix de langues, donc inutile. En 9 jours l'aspirateur n'a jamais été passé dans la chambre. Le nombre d'étoiles paraît usurpé. Piscine moyenne, spa moyen, propreté moyenne. Il est bien difficile de recommander un tel hôtel, sauf à rechercher un prix correct rapporté aux prix pratiqués dans la région qui paraissent prohibitif en hiver, compte tenu d'un enneigement léger et d'une neige loin de la qualité de celle des ALPES.
4 sur 5
Recommandé
pour Couples
par un voyageur vérifié de Tahiti, Polynésie française

Situé à côtés de quelques bons restos, et à 15 mn en moyenne des différentes stations de ski

Publié le 7 janv. 2010
Hôtel de charme très sympathique. Presonnel très agréable ( sauf quelques cas isolés, mais y en aura toujours ) et pas trop présent (ils en font pas trop et c'est pas la course au tips). Service de shuttle gratuit pour les pistes et pour aller en ville ou sortir (resto). Il faudra quand même compter 75 doll de taxi à partir de l'aéroport car l'hôtel se trouve à 45 mn de route. Très appréciable: à l'hôtel même, le magasin de location de matériel proposait des tarifs pour location et forfait moins chers que sur les pistes. Et pas besoin de prendre de forfait pour une semaine, vous pouvez changer de station pour toutes les essayer, c'est le même prix. Je me suis foulée la cheville alors qu'il me restait un jour de forfait, et nous avons été remboursés sans problème. Les vallets se chargent d'apporter vos skis ds le shuttle et de les ranger le soir dans leur local à eux. Le petit dèj était compris:un buffet, pas excellent mais on s'y fait, mais pas plus d'une semaine (trop américain !). Le resto de l'hôtel propose la même bouffe américaine que partout allieurs, donc nous avons fait des petites courses (en shuttle) et demandé un micro onde dans la chambre (15 doll par jour). Y a pas mal de petits resto aux allentours et ils sont comme le personnel le décrit. Et prévoyez un maillot de bain, y a une piscine chauffée.Et il y a un billard et on ne vous surveille pas quand on joue. Y a des sculptures de glace à l'entrée de l'hôtel. Nous avons regretté de pas être restés plus longtemps.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de St. George, Utah

Publié le 27 juil. 2014
First room, A/C did not work. They switched us quickly. Next room the one bed sunk to the middle.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Springville, Utah

Great atmosphere & amenities, AVOID Villa #1001

Publié le 21 juil. 2014
Les + : Amenities: pool, fitness center, wifi in room, bakery, sauna, steam room, carousel and valet service.
Les - : Don't ask "are you a guest" before offering help, better parking system when resort is full, offer discounts for "exit" rooms.
Situation : Memorial Hill, Heber Valley Cheese Factory, Avon Movie Theatre, Cafe Galleria (live music), Tarahumra (Mexican food), fun antique stores & boutiques,
I have been to the Zermatt for business conferences in the past. I was impressed so I took my family to celebrate my daughter's 16th birthday. We were placed in the Villas, Room 1001. Avoid this room and any others that are next to the outside exits and elevators. It is very noisy and you could clearly hear every person and group coming and going all day and all night. We knew this was going to be a problem after five minutes in the room. The resort was full so we couldn't be moved. We didn't sleep at all due to the noise. But beyond that we enjoyed the pools, fitness center, sauna, steam rooms, carousel and bakery. We wanted to enjoy the Yoga class offered at 10 am and the hotel was great to offer us a later check out at 12 pm, normally it is 11 am. It was a little odd that everytime we asked a question at the front desk they wanted to know if we were a guest, which seemed a little insulting. But I understand they want to offer the best services to paying customers. So let the front desk know you are a guest to ride the carousel. They charge $2 a person non-guests. The parking lot was completely full in the evening when we returned from dinner. Several guests had to park on the street and walk to their rooms. However, there was a large number of "reserved" covered spots on the perimeter of the parking lots going unused. I would have been nice to have these open knowing there wasn't enough parking. Overall, it was good experience but room for improvement.
2 sur 5
par un voyageur vérifié

Publié le 14 juil. 2014
entered the room and there was a terrible stench of sewer. went down to eat at the restaurant, not many people in there but we waited at least 15 minutes before even being asked what we would like to order. the vending machines in the hallways either stole your money or did not work at all. i have stayed here several times and have been very pleased, not this time, i dont know if i would ever go back.
3 sur 5
Recommandé
pour Tout le monde
par darrell de j

Publié le 24 juin 2014
What a fun trip for the kids. The front desk needs to be a little more friendly. Watch out for depit card holds.
4 sur 5
Recommandé
pour Tout le monde
par BJ de Utah

Nice hotel and surroundings.

Publié le 9 juin 2014
Les + : Clean and beautiful surroundings.
Les - : More parking, microwaves and refrigerators in the rooms and the ordering of in-room movies needs to have more steps so not ordered by accident.
Situation : We were attending the Utah State Rodeo Finals and also visited Park City a couple of times.
The room was clean and pleasant. They need to have microwaves and refrigerators in the rooms. We were right by the main lobby and front door and there was a lot of people traffic noise early in the morning. The resort is very nice and the pools are clean and inviting. We were disappointed that the Carousel wasn't working. Also, the television remote needs to be re-programmed so that in-room movies aren't so easily ordered by mistake. Apparently, we ordered a movie without knowing it, never watch it and was charged $20.73 for it. However, they did reverse the charges. Overall, the stay was very pleasant. Parking spaces at the Chateau Villas are very hard to come by Thursday through Sunday!
1 sur 5
par John de Boise, Idaho

Untrained and unfriendly staff.

Publié le 1 juin 2014
Les + : Nothing stands out.
Les - : Customer service and employee training.
I travel for my job and stay in numerous hotels every month. I seldom write reviews but this one deserves my time to share what a horrible stay I and my friends had at this hotel. We had reserved 2 Superior rooms through Expedia. I reserved both rooms one for myself and another for 2 friends. After going to our rooms I noticed that my room had a nice gas fireplace and seemed to be an upgrade from the room I reserved for my friends. I had paid the same amount for both rooms so wondered if both rooms were Superior rooms. I wondered if there had been a mistake and why the difference in the rooms. I called the front desk and a young woman answered. I, "very politely", asked if both rooms were Superior rooms and made note of the differences between the two rooms. She said that both rooms were Superior but she would be happy to downgrade me to a lesser room if that would make me happy. Wrong thing to say. I could tell right there this staff has no training in dealing with their customers. That was followed by an incident in the lobby restaurant that evening. I and 4 others had dinner and were waiting for our checks. Our waiter came to our table and asked if we would like individual checks. He then told us there would be a full 20% service charge to split our checks. We asked if we could inquire to the manager about the 20% surcharge. The restaurant manager was very defensive and only stated that it was noted in the menu. Again, poor way to deal with customers.
5 sur 5
Recommandé
pour Tout le monde
par Betsy de Utah

Beautiful place to stay and comfortable bed!

Publié le 18 mai 2014
The Zermatt was beautiful! The beds were very comfortable. The indoor pool was warm, large, fun and adjoined to the outside part of the pool. The hot tub had a beautiful waterfall. The grounds were fun to walk around. The views all around were spectacular. The restaurants had great food. There were little shops and lots of activities to do in area. We loved staying at the Zermatt.
5 sur 5
Recommandé
pour Tout le monde
par Logan de spanish fork, ut

No pool.

Publié le 10 mai 2014
Les + : The room was very lovely. the general all a round atmosphere was excellent.
Les - : On your website --make mention about the pool being unavailable and the larger restaurant being also unavailable.
Situation : Loved the experience and location.
The pool is always something we look forward to. So without it our birthday , anniversary, Mothers day and fathers day get a way was not a 100 percent success. The food in the Bistro was excellent every day. We would like to return but only when the pool is completed.