Piscine extérieure
Vérifier la disponibilité

Avis sur Goldener Hirsch, Auberge Resorts Collection

4.5 out of 5
Goldener Hirsch, Auberge Resorts Collection
7570 Royal St, Park City, UT

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 40 avis sur 52." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 52." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 52." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 52." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 52." "

9,4/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Kathryn, san francisco

Séjour de 4 nuits en mars 2024

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Haley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property with exceptional staff and hospitality
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Haley

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Thomas

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Aimee, Mckinney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property. Stay in a residence if you can. Like a home away from home.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Cameron

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Details in room: Needs new shower head as corroded, pillow was too high, don’t love coffee pods prefer drip with napkins Otherwise loved everything
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Stephen

Séjour de 1 nuit en août 2023

10/10 Excellent

Suzanne

Séjour de 3 nuits en juin 2023
Réponse de General Manager le 14 juil. 2023
Dear Suzanne, Thank you for taking the time to share your rating. We are glad you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

David G

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this might be the best service you could ever find in a hotel . Staff is very friendly and helpful and some learned my name the first day. They responded to room service calls usually within 5 minutes...always with a smile and great attitude! Outstanding food in the restaurant as well Cant wait to return!
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 25 avr. 2023
Dear David,Thank you for taking the time to leave this fantastic review. We are committed to providing impeccable service for all of our guests and are happy you were pleased. Our in-room dining staff and chefs will be glad to know that they were a part of making yours an enjoyable visit. We look forward to welcoming you back soon.Warm regards,Ekrem Tercanoglu, General Manager

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at the Hirsch for late Spring ski trip so pretty quiet time for the Deer Valley area. Room was clean and quite nice (old building) and staff was extremely nice - kind of think they were a little bored…. Super handy to Silver Lake lodge and lifts there. Rental shops and a small handful of stores (Coles, Christy’s, DV store) have what you need. Pool area was very cool, but small hot tub I imagine could get crowded in busier times
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 25 avr. 2023
Dear Craig,We are happy to hear you enjoyed your time with us at Goldener Hirsch, staying just steps from the slopes, in Silver Lake Village. Our staff will be glad to know that they were a part of making yours an enjoyable visit. We hope to welcome you back soon.Warm regards,Ekrem Tercanoglu, General Manager

8/10 Bien

Stefan

Séjour de 3 nuits en avril 2023
Réponse de General Manager le 4 juin 2023
Dear Stefan,Thank you for taking the time to share your review. We are glad you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

6/10 Satisfaisant

Kim

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Property is in an excellent location for ski-in-ski-out but the service was lacking and “activities” receive a D. Went to pool on rooftop after a day of skiing, no clean towels anywhere. Stacks of dirty towels all over the pool and jacuzzi area, sauna, etc. all guest kept asking for towels to any available hotel employee. Finally I had to go find housekeeping closet to find our own towels. No cups next to the empty water vessel. Serve s’mores at 5PM by pool, but ran out at 5:05PM and 3/4 of guests never received one. But waited for 40 minutest for them to restock, but they never came. Charge $50 for resort fee, but basically had no value. Room was big and spacious, but no extra blankets, sheets or pillows for couch bed. Hotel is beautiful, but there are many in the area. Will not stay here again.
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 25 avr. 2023
Dear Kim,Thank you for taking the time to leave a review. I am sorry to hear that the amenities during your stay did not meet your expectations. Our desire is to always exceed guest expectations and we regret that we did not have the opportunity to achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu, General Manager

8/10 Bien

John, Atlanta

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location and wonderful views. Convenient for "ski in/ski out" and access to Silver Lake area for shopping. Hotel was super clean despite record snow fall and a few ceiling leaks. Staff was generally nice...we did have an issue with an odor in our suite coming from another but the service staff was able to quickly manage it. Overall great experience and stay and would love to stay again...the rooftop pool/hot tub were a huge plus after a day on the slopes!
Séjour de 5 nuits en mars 2023
Réponse de General Manager le 25 avr. 2023
Dear John,We are thrilled to hear you enjoyed your time with us at Goldener Hirsch and staying just steps from Deer Valley ski lifts. We are glad you enjoyed the rooftop pool and hot tub. We hope to welcome you back soon.Warm regards,Ekrem Tercanoglu, General Manager

10/10 Excellent

Larry, lutherville

Séjour de 5 nuits en février 2023
Réponse de General Manager le 25 avr. 2023
Thank you Larry for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Eric

Séjour de 2 nuits en janvier 2023
Réponse de General Manager le 25 avr. 2023
Thank you Eric for your rating. We truly appreciate it and look forward to welcoming you back.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The hotel is beautiful but the TV service was out for 3 of the days and with very little to do around the area without traveling to town that was a little frustrating. It’s very convenient to the slopes and the on mountain ski storage was great. The staff was very nice especially the ski locker folks and ski butlers.
Réponse de General Manager le 25 avr. 2023
Dear Michael,Thank you for taking the time to leave a review. I am glad you enjoyed staying just steps from the Deer Valley slopes. Our ski butlers will be glad to hear they were a part of making yours an enjoyable visit. I am sorry to hear that the TV service was out during your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu, General Manager

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, équipements

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property in the heart of Silver Lake deer Valley a few feet to the ski lift absolutely stunning.
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 25 avr. 2023
Dear Vanessa,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

10/10 Excellent

Jean-Seok

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2022
Réponse de General Manager le 25 avr. 2023
Thank you Jean-Seok for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A little slice of heaven.
Learned about the hotel after watching "Falling For Christmas". Luxury stay, amazing staff always eager to go above and beyond, and amazing scenery.
Séjour de 2 nuits en décembre 2022
Réponse de General Manager le 25 avr. 2023
Dear Thomas,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back to Goldener Hirsch the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

10/10 Excellent

Tierney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic property. Beautiful hotel with excellent food.
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 25 avr. 2023
Dear Tierney,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back to Goldener Hirsch the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

6/10 Satisfaisant

Dina

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Beautiful interior. 10 employees to 1 guest, and 1 of them will speak good enough English to understand what you need. Rooms are set to AC during winter. The hotel is a maze without signs, not intuitive.
Séjour de 2 nuits en décembre 2022
Réponse de General Manager le 25 avr. 2023
Dear Dina,Thank you for taking the time to leave a review. I am sorry to hear that the service during your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not have the opportunity to achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future. Warm regards, Ekrem Tercanoglu,General Manager

10/10 Excellent

Salvador

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was very clean and the people there made our stay! Thank you for an awesome experience!!
Réponse de General Manager le 25 avr. 2023
Dear Salvador,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de General Manager le 25 avr. 2023
Thank you Joel for your rating. We truly appreciate it and look forward to welcoming you back.

2/10 Horrible

Amanda

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2022
Réponse de General Manager le 25 avr. 2023
Dear Amanda,I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu,General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First class property with 2 themes
Fantastic property that is new, clean, has 5 star service with very attentive guests that knew my name when I came thru the lobby. Austrian restaurant on the “INN” site is fantastic. The rooms on the Austrian/Swiss style Inn side is amazing. Feels like Switzerland. Great location of hotel right next to ski lifts.
Séjour de 2 nuits en août 2022
Réponse de General Manager le 25 avr. 2023
Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Paul, Park Ridge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing but 5-stars for this place. Great facility, staff and service.
Séjour de 3 nuits en août 2022
Réponse de General Manager le 25 avr. 2023
Dear Paul,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

8/10 Bien

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice, relaxing and pleasant visit.
Séjour de 1 nuit en août 2022
Réponse de General Manager le 25 avr. 2023
Dear Greg,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Bette, Austin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very courteous and attentive - room was immaculate.
Séjour de 2 nuits en août 2022
Réponse de General Manager le 25 avr. 2023
Dear Bette,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the Swiss atmosphere. The Swiss inspired restaurant with cheese fondue hit the spit on a cool summer night. There are a few things I would recommend changing: a) the bedside clock is way too bright at night b) the air conditioner is noisy c) the bedding is more year round and should be lightened for summertime
Séjour de 2 nuits en juillet 2022
Réponse de General Manager le 25 avr. 2023
Dear David,We are thrilled to hear you enjoyed your time with us at Goldener Hirsch and that you enjoyed our Austrian-inspired restaurant. Thank you for your comments. We hope to welcome you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Randi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couples ski trip, dream hotel!
Ski trip, Beautiful hotel, service beyond compare!! Loved everything about it!
Séjour de 2 nuits en avril 2022
Réponse de General Manager le 25 avr. 2023
Dear Randi,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Shahin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and managers were amiable and accommodating to our needs without trying to make it an occasion for charging us more. We highly recommend this place for your future visit to Deer Valley Resort.
Séjour de 5 nuits en mars 2022
Réponse de General Manager le 25 avr. 2023
Dear Shahin,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful boutique hotel! Staff is attentive, facilities are well maintained.
Séjour de 4 nuits en mars 2022
Réponse de General Manager le 25 avr. 2023
Dear Kathryn,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

6/10 Satisfaisant

OYA

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel and amenities are terrific but service quality is almost "terrible" or "non existent". It felt as if the hotel was being managed by a couple of teens with no hospitality management training or experience.
Séjour de 4 nuits en mars 2022
Réponse de General Manager le 25 avr. 2023
Dear Oya,I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future. Warm regards, Ekrem Tercanoglu,General Manager

10/10 Excellent

Joseph Jean-Seok

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2022
Réponse de General Manager le 25 avr. 2023
Thank you Joseph for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Edward

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Best experience we ever had in Deer Valley, the location is so convenient, just one minute from sterling express lift chair, the staff and service is world class!
Séjour de 4 nuits en février 2022
Réponse de General Manager le 25 avr. 2023
Dear Edward,Thank you very much for taking the time to share your kind words. We are glad you enjoyed your stay, just steps from the Sterling Express lift at Deer Valley, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. I stayed at the newer wing. Rooms are outstanding. The lounge area is very inviting. Service top. Location perfect next to slopes. Valet service for skis very useful. Restaurant in the Inn top quality. Great bar as well. Overall one of the top 3 properties I have stayed in Deer Valley.
Séjour de 5 nuits en janvier 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This was a great place
Séjour de 1 nuit en janvier 2022
Réponse de General Manager le 25 avr. 2023
Thank you for your rating. We truly appreciate it and look forward to welcoming you back.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en janvier 2022
Réponse de General Manager le 25 avr. 2023
Thank you for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It would be nice to have some lower-cost dining options. We ended up going across the street to Chateaux for dinner several times.
Séjour de 4 nuits en janvier 2022

10/10 Excellent

Eric

Séjour de 3 nuits en janvier 2022
Réponse de General Manager le 25 avr. 2023
Thank you Eric for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Marites

Séjour de 4 nuits en décembre 2021
Réponse de General Manager le 25 avr. 2023
Thank you Marites for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

shujat

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property and excellent location
Séjour de 4 nuits en décembre 2021
Réponse de General Manager le 25 avr. 2023
Thank you Shujat for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

min

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice room
Séjour de 4 nuits en décembre 2021
Réponse de General Manager le 25 avr. 2023
Thank you for your review. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Terance

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de General Manager le 25 avr. 2023
Thank you Terance for your rating. We truly appreciate it and look forward to welcoming you back.

2/10 Horrible

Alan

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
W Verbier it ain’t!
Totally unstaffed and ignorant of basic hotel protocol. Can’t believe they taut themselves as luxury hotel. Auberge properties are famous for first class operations and they have their work cut out for them with this management. Food service is bad news and if COVID is a concern no one there has masks or is concerned. Got Covid 3 days after leaving!!
Séjour de 2 nuits en décembre 2021

10/10 Excellent

George

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spotless and great design. Very friendly staff. Highly recommended.
Séjour de 1 nuit en décembre 2021

8/10 Bien

Ninoska

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall we loved this place. It would totally be a 5 star but I think they are still missing some things. Their food service lacked choices. What they offer for breakfast is such a limited menu that they don’t offer fresh fruit like bananas or yogurt. They don’t have a mini store or boutique to buy anything. The rooms don’t have any water bottles upon arriving so if their cafe area is closed then you have to drive to a store to get anything. The room was amazing and comfortable. Beautiful and well decorated. Super clean since it’s a new/renovated hotel. It didn’t have a fridge stocked up with goodies like a four/five star hotel would. So you have to bring your own. But you do get a mini kitchen area with fridge, plenty cabinets, microwave and sink. The bathroom was spacious and the shower has a steam option! Now, the restaurant that’s attached to the building was incredible. The menu and food quality was superb and delicious. Wine list was great and service was wonderful! The staff at the hotel are very helpful and attentive. The location was great as it’s quiet and safe. On the second floor there’s the lounge area and it’s huge and cozy. I had a meeting there and it was perfect because it’s quiet. As a runner it’s a bonus being right by the trail. I was able to do a point to print 13.5 mile run!
Séjour de 3 nuits en septembre 2021
Réponse de Goldener Hirsch Inn le 8 sept. 2021
Good Day Ninoska, We greatly appreciate the time spent detailing your feedback of our property. We are thrilled to hear of your comments regarding our staff, décor, comfort level and in room amenities specific to our new residences. As we continue to develop all areas of our property, will be revisiting our café offerings and in room offerings in response to your remarks. On behalf of our Goldener Hirsch team, we are excited to the opportunity of welcoming you back in the near future. Sincerely, Sarah Ferrin Interim General Manager