Avis
9,4
Exceptionnel
9,8/10
Propreté
9,2/10
Personnel et service
9,8/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté et équipements
Séjour de 1 nuit en mai 2024
Réponse de Le Grand Mazarin le 20 mai 2024
Good afternoon Shirin,We would like to thank you for sharing your positive feedback about the Grand Mazarin.We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon. Best regards,Adèle REQUINGuest Experience
10/10 Excellent
Patricia A
Voyage en couple
16 mai 2024
Les points forts : Équipements
Patricia A
Séjour de 6 nuits en avril 2024
Réponse de Le Grand Mazarin le 17 mai 2024
Good afternoon Patricia,We would like to thank you for sharing your positive feedback about the Grand Mazarin.We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon. Best regards,Adèle REQUINGuest Experience
10/10 Excellent
Erich, San Francisco
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erich
Séjour de 3 nuits en mai 2024
Réponse de Le Grand Mazarin le 10 mai 2024
Good afternoon Erich, We would like to thank you for sharing your positive feedback about the Grand Mazarin. We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon.Best regards,Adèle REQUINGuest Experience
10/10 Excellent
vanessa, Dallas
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
vanessa
Séjour de 1 nuit en mai 2024
Réponse de Le Grand Mazarin le 7 mai 2024
Good afternoon Mrs Vanessa,Thank you for your message. We are delighted to read that your stay went well with us and that we met all your expectations.Looking forward to welcoming you again at le Grand Mazarin. Best regards,Adèle REQUIN Guest Experience
10/10 Excellent
Yeshimabeit
18 avr. 2024
Yeshimabeit
Séjour de 2 nuits en avril 2024
Réponse de Le Grand Mazarin le 10 mai 2024
Good afternoon Yeshimabeit,We would like to thank you for sharing your positive feedback about the Grand Mazarin.We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon. Best regards,Adèle REQUINGuest Experience
10/10 Excellent
Ramiro
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramiro
Séjour de 1 nuit en avril 2024
Réponse de Valentina le 14 avr. 2024
Good afternoon Ramiro, Thank you so much for your kind words about your recent stay with us. We're thrilled to hear that you enjoyed our hospitality, comfortablebedding, and dinning experience. Your satisfaction is our top priority , and we'll be sure to share your compliments with our team. We look forward to welcoming you back again soon. Best regards, Valentina MOLANOGuest Experience
10/10 Excellent
Sierra
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sierra
Séjour de 3 nuits en avril 2024
Réponse de Valentina le 14 avr. 2024
Good afternoon Sierra, Thank you for your nice feedback for the Hotel Grand Mazarin. We are delighted to read that your stay with us went well. And that we met all your expectations. Looking forward to welcoming you again very soon. Best regards, Valentina MOLANOFront desk supervisor
10/10 Excellent
Clara
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clara
Séjour de 2 nuits en avril 2024
Réponse de Valentina MOLANO le 9 avr. 2024
Dear Clara,We thank you for your feedback.We will be delighted to welcome you again.Best regards,
8/10 Bien
Joshua, Los Angeles
8 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Joshua
Séjour de 2 nuits en avril 2024
Réponse de Raphaël, Front office manager Le Grand Mazarin le 13 avr. 2024
We take your feedback seriously and apologize for any inconvenience you experienced during your stay. While we strive to meet all guest needs promptly, requests made during the night may experience longer response times due to reduced staffing levels. Rest assured, we continuously train our team members upon their arrival to ensure they are well-equipped to assist guests and navigate the hotel effectively. We appreciate your comments and will use them to improve our service standards
10/10 Excellent
Jill
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en mars 2024
Réponse de Lisa Guest experience le 24 mars 2024
Thank you Jill for your comment!It was a pleasure to have you as a guest. We are waiting to welcome you back soon. Sincerely,
10/10 Excellent
Lawrence
Voyage en famille, Voyage en groupe, Voyage en couple
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 3 nuits en février 2024
Réponse de Valentina MOLANO le 4 mars 2024
Good afternoon Mr Lawrence, We wanted to thank you for choosing our hotel. We're delighted to hear that you had a wonderful time with us and enjoyed our services and facilities. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We hope to have the pleasure of welcoming you back very soon for another unforgettable experience.Warm regards, Valentina MOLANOGuest Experience
10/10 Excellent
Loren
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful + Charming Boutique Hotel
Loren
Séjour de 3 nuits en février 2024
Réponse de Valentina MOLANO le 4 mars 2024
Good afternoon Mrs Loren,On behalf of all of us at Le Grand Mazarin, I want to express our sincerest gratitude for choosing to stay with us and for taking the time to share your wonderful feedback. We're delighted to know that you thoroughly enjoyed your stay, particularly the warm welcome provided by Lisa and the comfort of your room. Our team takes immense pride in delivering personalized service, and it's fantastic to hear that Lisa's hospitality made a positive impact on your stay.We look forward to welcoming you back for another delightful stay in the near future, Warm regards, Valentina MOLANOGuest Experience
10/10 Excellent
Nadav
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nadav
Séjour de 4 nuits en février 2024
Réponse de Le Grand Mazarin le 6 févr. 2024
Dear Mr Nadav, We would like to thank you for the nice words. We are delighted to hear that your stay went well and that you appreciate the design of our establishment and the quality of service that we propose. We look forward to welcoming you back again very soon.Valentina MOLANO Guest Experience
6/10 Satisfaisant
Cheng
Voyage en groupe
22 janv. 2024
Les points faibles : Personnel et service
Cheng
Séjour de 1 nuit en janvier 2024
Réponse de Raphaël, Front office manager Le Grand Mazarin le 13 avr. 2024
Dear Mr. Cheng,Thank you for bringing your concerns to our attention. We have thoroughly investigated the matter regarding your recent stay with us. According to our records, the room provided to you was indeed the Grande Junior Suite Parisienne, as per your reservation.However, it appears that there was an oversight regarding the number of occupants in the room, which exceeded the maximum capacity. We apologize for any inconvenience this may have caused.Regarding your comments about poor service and alleged misrepresentation by our staff, we take such accusations very seriously. Integrity and honesty are core values of our establishment, and we assure you that any discrepancies will be addressed with our team.We regret that your experience fell short of your expectations, and we appreciate your feedback, as it allows us to continually improve our services.Warm regards,
8/10 Bien
Voyageur vérifié
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buena opción en excelente ubicación.
Voyageur vérifié
Séjour de 5 nuits en décembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Guest,Thank you very much for sharing your feedback in regards to your recent stay at Le Grand Mazarin.We are delighted to read that your experience with us was pleasant, and we look forward to welcoming you back very soon.Best regards,
10/10 Excellent
Brenda
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brenda
Séjour de 2 nuits en décembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Guest,Thank you very much for sharing your experience at Le Grand Mazarin.We are delighted to read that you had a pleasant time at our property, and we look forward to welcoming you back very soon.Best regards,
10/10 Excellent
Jason
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jason
Séjour de 2 nuits en décembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Guest,Thank you very much for sharing your experience at Le Grand Mazarin.We are delighted to read that you had a pleasant time at our property, and we look forward to welcoming you back very soon.Best regards,
10/10 Excellent
Grace H
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grace H
Séjour de 4 nuits en novembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Grace H,Thank you very much for sharing your feedback in regards to your stay at Le Grand Mazarin.We are pleased to read that you spent a memorable experience with us, and we look forward to welcoming you back very soon to Le Grand Mazarin.Best regards,