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Avis sur The Royal at Atlantis

4 out of 5
The Royal at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1273 avis sur 2234." "
Note des voyageurs de 8 (Bien), d’après 464 avis sur 2234." "
Note des voyageurs de 6 (Satisfaisant), d’après 243 avis sur 2234." "
Note des voyageurs de 4 (Médiocre), d’après 125 avis sur 2234." "
Note des voyageurs de 2 (Horrible), d’après 129 avis sur 2234." "

9,0/10

Propreté

8,4/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Marie-Pier

Séjour de 4 nuits en avril 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear Marie-PierThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Bien

Didier

Voyage en famille
Les points forts : Propreté
Bad isolation of the rooms : if you have a communicating door, you just have the feeling to have you neighboors in your room
Séjour de 3 nuits en juillet 2023
Réponse de The Atlantis Team le 27 juil. 2023
Dear Didier,Thank you for vacationing with us, it was a pleasure to have you. Your feedback will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again soon!

4/10 Médiocre

mohammed

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
hotel a fuir destination a fuir personnel hautain
sejour HORRIBLE a cause du personnel AUTAIN de l'établissement vraiment il gâche tout je ne reviendrais plus jamais c'est la premiere fois que je vais dans un hotel et que j'ai envie de partir avant mon séjour tellement ils sont désagréable on croirait que c'est eux qui nous on payer le voyage et le service ainsi que la qualité n'est pas au rendez vous c'est dommage rien a voir avec celui de DUBAI qui est vraiment incroyable la qualité du personnel joue vraiment . Un conseil je déconseille cette destination les habitants ne sont vraiment pas accueillants aller claquer votre argent ailleurs je regrette vraiment d'avoir autant dépenser pour sa!!!
Séjour de 5 nuits en avril 2023
Réponse de The Atlantis Team le 15 mai 2023
Dear Mohammed,Thank you for staying with us at the Royal, it was a pleasure to have you. We are disappointed to hear about your overall stay experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve. Thank-you again

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de The Atlantis Team le 11 mai 2023
Dear Valued Guest Thank you for staying with us at the Atlantis. We so are happy to hear that you had an amazing stay with us. We pride ourselves in offering a uniquely Bahamian experience with warm hospitality and great amenities. Thank you for your feedback and we hope to welcome you back to paradise again soon.

8/10 Bien

Benoit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurants trop chers pour qualité de nourriture. Choix végétariens très limités. Peu d'alternatives à l'extérieur du resort. Flat rate pour taxis non respectés, les prix changent au gré des portiers et chauffeurs. Tarif annoncé pour transfert aéroport-hôtel de 38.00$ US. Confirmé à la réception de l'hôtel. Portier nous dit que c'es 46.00$ puis chauffeur à l'arrivée veut 50.00$ et insiste pour pourboire en plus. C'est une arnaque. Pas assez de chaises sur la plage.
Séjour de 6 nuits en décembre 2022
Réponse de The Atlantis Team le 15 déc. 2022
Dear Benoit,Thank you for staying with us at The Royals and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Personnel et service
Excellent
Séjour de 3 nuits en octobre 2022
Réponse de The Atlantis Team le 17 oct. 2022
Dear Patricia,Thank you so much for staying with us at the Royal Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 Excellent

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geniak
Séjour de 2 nuits en mars 2022
Réponse de Atlantis Team le 8 mars 2022
We are happy you had an amazing experience at Atlantis and can't wait to welcome you back again soon.

10/10 Excellent

Gilles, Quebec

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2022

10/10 Excellent

Magali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel vraiment sympathique et à l'écoute des besoin.
Séjour de 5 nuits en octobre 2021
Réponse de Atlantis Team le 2 nov. 2021
It was a pleasure to have you stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en août 2021
Réponse de Atlantis Team le 16 août 2021
Dear Guest, Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 Excellent

Daniel C

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a fantastic time.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Dr. Kellee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous
Séjour de 3 nuits en mai 2024

10/10 Excellent

Kevin, North Potomac

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the hotel but price of the food and beverages are very high!
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 27 mai 2024
Dear Kevin,Thank you for staying at The Royal Atlantis. it was a pleasure to have you. Thank you also for the good rating and this feedback. We will share this with the Team to see how we can improve.

8/10 Bien

Bryan Vladimir Morel

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Resort is good in all aspects but when it comes to spending money in food, excursions and other things is really expensive. Very nice experience for kids and a lot of varieties of pools and beaches
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 27 mai 2024
Dear Bryan,Thank you so much for staying with us at the Royal and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

4/10 Médiocre

Fraser

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 8 nuits en mai 2024

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Melissa,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Georgia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our first visit and we loved it!! So much to do! We just truly enjoyed it. My suggestion for the future. If someone is visiting for the first time, insist that they be shown where their room is located. I had to ask several times for direction and we were VIP guests. Also more options for breakfast with more tea options in the hotel. Poseidon table is expensive with too much food. Can’t eat all of that for breakfast.
Séjour de 5 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Georgia,Thank you for vacationing with us at the Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback and suggestion will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again

10/10 Excellent

Barry J

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Atlantis is a magical place. The staff are very helpful and welcoming. The grounds are beautiful and extremely well kept. There are so many things to see and do, both inside and out.Many different dining options but it is on the pricey side. Hit the market for some supplies to help keep the cost down if that is a concern.
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Barry,Thank you so much for staying with us at the Royal and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

8/10 Bien

Jamie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitively has just about everything you need at the resort. Ended up being a good walking distance from our hotel room to the beach but it was manageable. Very clean, well kept grounds. Delicious food, several restaurants to choose from. A lot of shops. Staff were very nice and accommodating. Only complaint is the rooms. You can hear everyone around you, tvs in the rooms adjacent to us, music blaring in a room nearby and overall some guests just didn’t have much respect for others as far as slamming doors, yelling in the halls, that kind of stuff. All hours of the night. I’ve never stayed in a hotel where you are able to hear other guests so easily. I’m also surprised at how many women of all ages dressed in thong bikinis at a resort that is for families. If it was an adult only resort, then go for it. Not around kids. Should be some sort of dress code when it comes to that.
Séjour de 8 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Jamie,Thank you for staying with us at the Royal, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

8/10 Bien

Ronald Gregory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Ronald,Thank you for your review and choosing to stay with us. It was a pleasure to have you and it is great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

Kathleen, Norwood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful facilities. Wonderful aquariums inside hotel and around the grounds. Fun pools. Casino. Plenty of entertainment options at Atlantis and surrounding area
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Kathleen,We are so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offer something for everyone!Thank you again and we hope to have the honor of welcoming you back again

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing property, tonnes of fun, but service was hit or miss
Séjour de 5 nuits en mai 2024
Réponse de The Atlantis Team le 26 mai 2024
Dear Adam,Thank you for vacationing with us at The Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to improve. Thank you again and we hope to have the honor of welcoming you again.The Atlantis Team

10/10 Excellent

Keith Donnell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 24 mai 2024
Dear Keith,Thank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Jeri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the best vacation ever. I have visited a lot of places and this by far exceded my expectations. I am officially addicted to this property and am already going back in 2 months. Highly recommend. The staff are amazing and friendly. It is safe to go off resort. Food options were great. Only vacation I have ever been on that I did not want to come home from.
Séjour de 6 nuits en mai 2024
Réponse de The Atlantis Team le 23 mai 2024
Dear JeriThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Kimberly

Voyage en famille, Voyage en groupe
Royal at the Atlantis is beautiful. Enormous property. Beautiful aquariums! Prices for water, soda, incidentals, etc. were high. We did the meal plan (which was just okay for the allowable restaurants) but it is vague as to what exactly is covered so double checking on check out is important so that you won't be double charged. Staff was for the most part was friendly and efficient. Gratuity is included so not all staff earn their tip. I think some are fed up with tourists. Overall, I would love to go back. The facilities are beautiful and the turquoise waters are breathtaking. I'd give the Atlantis a 9/10. It was a wonderful vacation!
Séjour de 5 nuits en mai 2024
Réponse de The Atlantis Team le 22 mai 2024
Dear Kimberly,Thank you for vacationing with us at the Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again

4/10 Médiocre

Flavia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at he hotel and restaurants within the complex all very unkind. Check in was not ready for us, we were locked outside our bedroom due to no batterie charge at the locker. all chairs and pool furniture with dirt from the birds, old too. Umbrellas in very bad conditions, no ene to help you with them. Water at the water fountain tasted very bad.
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 22 mai 2024
Dear Flavia,Thank you for staying with us at the Royal, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service gaps and concerns.Thank you again as we appreciate your stay and feedback.

10/10 Excellent

Micheal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 23 mai 2024
Dear MichaelThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Tierra Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de The Atlantis Team le 22 mai 2024
Dear Tierra,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Irina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de The Atlantis Team le 22 mai 2024
Dear Irina,Thank you so much for staying with us at the Royal Atlantis and for this great rating. We are happy to see that you had an amazing experience, and we can't wait to welcome you back again!

10/10 Excellent

Bennett

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 22 mai 2024
Dear Bennett,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Dara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds are maintained to perfection. The resort was just beautiful. Each day was an adventure walking around and checking all the sites out. We will definitely be back and bringing our children with us to experience the beauty.
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear DaraThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Bien

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that it had a lot to do.
Séjour de 2 nuits en mai 2024
Réponse de The Atlantis Team le 22 mai 2024
Dear Samantha,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

10/10 Excellent

Jeannine M

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is nice, the beaches are beautiful. A lot to do during the day. Amazing option if vacationing with children. Set back is everything outside closes at 5 and the only dinning options are either inside or at the Marina. Over all food quality even at the top restaurants is OK at best. Reservations are a must for those as well. Overall, for a family vacation, it was great.
Séjour de 4 nuits en avril 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear JeannineThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Mariuxi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing time wonderful place and excellent staff
Séjour de 2 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear MariuxiThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear MichealThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great overall
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear AlejandroThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Hannah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear HannahThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Bradley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Royal is a dream destination will be going back again. It’s very nicely built has a lot of attractions to keep you busy. The only downside was the balcony on my room was only about 2 foot wide but it didn’t stop me from going out on it and enjoying the views, some of the rooms had regular size balconies. Overall great place.
Séjour de 8 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear BradleyThank you so much for staying with us atThe Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

4/10 Médiocre

Helene

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is old. The room was not clean. The toilet seat was very old and not even attached to the toilet. The toilet itself was rocky. We complained several times, they replaced the toilet seat but did nothing about the toilet itself. It also had a terrible odor coming from the pipes. The tub was clogged and the maintenance people did nothing to take care of that problem. The room was cleaned minimally and never vaccumed during our stay.
Séjour de 5 nuits en mai 2024
Réponse de The Atlantis Team le 21 mai 2024
Dear Helene,Thank you for staying with us at The Royal it was a pleasure to have you. We are disappointed to hear about your unfavourable experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to grow and improve. Thank you again and we hope to have the honor of welcoming you back to paradise soon!

2/10 Horrible

Amanda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel came highly recommended by my sister and her husband, who frequent both here and Baja Mar. Given her husband's status as a high roller, I trusted their suggestion and chose to celebrate my daughter's 8th birthday at Atlantis. With plenty of kid-friendly activities, it seemed like the perfect choice for our group of six. However, our experience took a turn when my 16 year old niece slipped and fell down the stairs during breakfast on the second day. The caution sign was placed after her fall. she endured back pain throughout the weekend. Despite assurances of assistance from the staff, they provided a wheelchair, I was told I could buy ice packs, I found myself repeatedly returning to the front desk for help. It felt like management's empathy was more for show than genuine concern, especially as our options for leaving the property or engaging in activities became limited. So disappointing for all 6 of us.
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 16 mai 2024
Dear Amanda,Thank you for staying with us at The Royal it was a pleasure to have you. We are disappointed to hear about your experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to grow and improve. Thank you again and we hope to have the honor of welcoming you back to paradise soon!

10/10 Excellent

Jacky

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, good for family with kids
Séjour de 5 nuits en mai 2024
Réponse de The Atlantis Team le 15 mai 2024
Dear JackyThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

2/10 Horrible

Arzu

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Justin was absolutely horrible at the front desk.
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 16 mai 2024
Dear Arzu,Thank you for staying with us at The Royal it was a pleasure to have you. We are disappointed to hear about your experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to grow and improve. Thank you again and we hope to have the honor of welcoming you back to paradise soon!

8/10 Bien

Terrell

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We had a great stay, some of the staff had an attitude but for the most part it was a good experience and I enjoyed my time. Would definitely stay there again.
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 14 mai 2024
Dear Terrell,Thank you for vacationing with us at The Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to improve. Thank you again and we can't wait to have you return to paradise!

10/10 Excellent

Shandalear, Chesapeake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the most beautiful hotels that I’ve ever stayed in. The staff was friendly and welcoming. We will definitely be returning.
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 14 mai 2024
Dear Shandalear,Thank you so much for staying with us at the Royal and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excellent

Darius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service all around with many wonderful options to choose from for food, activities, beaches, desert, and all!
Séjour de 3 nuits en mai 2024
Réponse de The Atlantis Team le 14 mai 2024
Dear Darius.We are so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offer something for everyone!Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

Charles David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Family had an amazing time!
Séjour de 9 nuits en mai 2024
Réponse de The Atlantis Team le 13 mai 2024
Dear CharlesThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Pooja

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the part where water bottles were given and there were many water refill stations around the property. Ambience and service were excellent and the property was very clean.
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 13 mai 2024
Dear Pooja,Thank you so much for staying with us at the Royal and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excellent

George E

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Please have beer sales available inside Atlantis for to go
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 13 mai 2024
Dear GeorgeThank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

6/10 Satisfaisant

Dikpali

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is great and it’s family friendly so if you are looking for kids free vacation then it’s not a good choice. Food options are limited for vegetarians. In addition. Some staffs were friendly and some were not.
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 13 mai 2024
Dear Dikpali,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. We want each guest to have an amazing stay and will take your feedback into review. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

8/10 Bien

ALLEN BARRETT

Voyage en couple
Les points forts : Équipements
Great trip!
Séjour de 4 nuits en mai 2024
Réponse de The Atlantis Team le 13 mai 2024
Dear Allen,Thank you for your review and choosing to stay with us at the Royal - Atlantis! It's great knowing you had an enjoyable time. We look forward to welcoming you again