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Avis sur The Ocean Club, A Four Seasons Resort, Bahamas

5 out of 5
The Ocean Club, A Four Seasons Resort, Bahamas
One Ocean Drive, Paradise Island, New Providence

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 108 avis sur 134." "
Note des voyageurs de 8 (Bien), d’après 15 avis sur 134." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 134." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 134." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 134." "

9,4/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

JOEL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A unique Taylor made service.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Tout est comme d’habitude extraordinaire et paradisiaque .
Séjour de 3 nuits en août 2019

10/10 Excellent

Bruce

Séjour de 1 nuit en avril 2024

10/10 Excellent

JC, Houston

Séjour de 3 nuits en avril 2024

10/10 Excellent

David

Séjour de 4 nuits en mars 2024

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Niels J

Séjour de 3 nuits en septembre 2023

10/10 Excellent

Kristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Four Seasons = superior experiences! Some of the properties do not live up to the FS brand but this one does in terms of quiet luxury and superior guest services. Everyone was extremely polite, gracious and appreciative. We enjoyed every minute of our stay and will return asap!
Séjour de 3 nuits en août 2023
Réponse de John Conway, General Manager le 24 août 2023
Dear Kristina, Thank you so much for your lovely comments about your stay with us! I am so happy you had such an amazing experience, and that our team went above and beyond to make sure you had a memorable stay. I look forward to welcoming you back to our piece of paradise!Best regards, John Conway, General Manager

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
In love with this property!
Travel all over the world and thia property is one of our favorite. Best service all around from Selena at the spa, restaurants and our butler's Prince and Marcus spoiled us every moment! Food is spectacular as well and Keith at the martini bar is world renowned. If your looking for a serene getaway where you do not have to leave the property for a thing- this is the spot.
Séjour de 3 nuits en juillet 2023
Réponse de John Conway, General Manager le 24 août 2023
Dear Teresa,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. I look forward to welcoming you back for many years to come. Best regards, John Conway, General Manager

8/10 Bien

Joseph

Voyage en famille
Les points faibles : Propreté
Beautiful property, beautiful view, but the clanging crew does use not a vacuum or a mop in the rooms unless you specifically ask them. We stayed in two rooms and both had hair, crumbs, and lint on the floor and desk because they hadn’t been properly cleaned in a while.
Séjour de 5 nuits en mai 2023
Réponse de John Conway, General Manager le 24 août 2023
Dear Joseph, Thank you so much for taking the time to provide us with your thoughts regarding your recent stay at the resort. I am glad that you enjoyed the property. I do apologize for any inconvenience caused by the cleaning issues you experienced. I will ensure that our team is aware of this matter and appreciate your incredibly valuable feedback. I hope to welcome you back again in the future. Kind regards, John Conway, General Manager

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We spent one night for a anniversary. The staff made a note when we arrived and we were congratulated when we had dinner and drinks after. The room overlooks the ocean and we could walk out to sit on chairs to enjoy the solitude. The staff was very respectful, polite, courteous, helpful, and welcoming. We had only booked one day ahead and there was no problem with the short notice. We will highly recommend the Ocean Club and hope to return when we can. Memories were made and shared with friends and family who have not seen it in pictures or in person.
Séjour de 1 nuit en avril 2023
Réponse de John Conway, General Manager le 24 août 2023
Dear Gail,Thank you so much for your kind words! I am happy you had such an exceptional experience, and that our team lived up to your expectations. I look forward to welcoming you back for many years to come. Best regards, John Conway, General Manager

10/10 Excellent

NIKOLAOS

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elegance
The perfect place for a romantic week, or family togetherness Business setting professional I would never stsy anywhere else.
Séjour de 1 nuit en avril 2023
Réponse de John Conway, General Manager le 17 avr. 2023
Dear Nikolaos,Thank you so much for your kind comments about your stay with us! I am thrilled you think our resort is the perfect place for everything from a romantic week to a business trip. I look forward to welcoming you back for many years to come. Best regards, John Conway, General Manager

10/10 Excellent

meagan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful Resort. The staff is amazing. I have stayed at a lot of great resorts and I can tell you this is one of the best. I can remember at least 10 staff members names due to how much help and interaction they had with us. In terms of service no hotel can compare. The location is awesome. The water is fantastic. The grounds are well kept. A
Séjour de 4 nuits en mars 2023
Réponse de The Ocean Club Marketing team le 10 avr. 2023
Dear Meagan,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a excellent stay. I look forward to welcoming you back for many years to come. Best regards, John Conway, General Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff goes above & beyond expectations. Rooms are well stocked and very private. Grounds are spectacular.
Séjour de 3 nuits en juillet 2022

2/10 Horrible

Martin

Séjour de 1 nuit en juillet 2022

4/10 Médiocre

James

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Felt more like suckers than guests.
Hotel needs updating on many fronts. The tub was old and had little potholes that looked like cigarette burns. Multiple cable channnels did not get service. The internet did not work in our room. The coffee mate creamer left by our coffee machine were rancid. The old refrigerator being used as a mini bar had to be unplugged at night because it was stupidly noisy. For what we paid, we felt more like suckers than guests.
Séjour de 3 nuits en avril 2022

10/10 Excellent

max, Hong Kong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it is an "island" of quiet relaxation
Séjour de 7 nuits en avril 2022

10/10 Excellent

William J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2022

8/10 Bien

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a beautiful setting. The negatives are that the dining is not as good as it used to be. Dune is still good but the food is not as good as it was. The other main negative is that we opted to have dinner at the Dune Bar one evening for convenience and were subjected to having to endure cigarette smoke while we tried to enjoy our food. In this day and age what establishment allows patrons to smoke at the bar. Times have changed and the Ocean Club needs to get with the times. No smoking except in designated areas.
Séjour de 4 nuits en février 2022

10/10 Excellent

Andrew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 7 nuits en décembre 2021

10/10 Excellent

Christopher, Houston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Enrico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

10/10 Excellent

ANGAD DEV

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning property. Amazing staff. Top notch all around.
Séjour de 9 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It is beautiful and incredibly wonderful
Séjour de 4 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for a second honeymoon. Can’t wait to come back for the third.
Séjour de 5 nuits en août 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exquisite. This is one of our favorite hotels in the americas and Caribbean.
Séjour de 2 nuits en mai 2021

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It doesn't get much better!
A lovely resort beautifully situated on the water with a very private beach.
Séjour de 4 nuits en avril 2021

10/10 Excellent

Maddy, NJ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experience! Everyone was so nice and accommodating! Best vacation with my husband.
Séjour de 4 nuits en novembre 2019

6/10 Satisfaisant

Jessabeth, New York, NY

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The positives: 1. The grounds are beautiful. The rooms are a bit dated, but the ocean views are unparalleled. 2. The drinks are VERY good. Andre at the Ocean bar was extremely friendly he makes the best pina colada I've ever had :) Now for the negatives: 1. Our room was not as clean as it should have been. There was a layer of dust on every surface, and our floors weren't vacuumed or mopped at all during our stay. We kept most of our belongings in drawers so they wouldn't get dusty. Very disappointing and definitely not Four Seasons quality. 2. Communication & customer service are subpar. There should be a sign in the lobby indicating the hours that the shuttle runs and what destinations it goes to, or what activities are being offered on site. It looked like there was painting going on, but we knew nothing about it. Guests should also be told about restaurants and bars that are open nearby so they know their options. We were only told about Nobu, but it wasn't mentioned that Anthony's was open down the street. Also, at check-in we were asked if we wanted to make spa or dinner reservations, which we did. Turns out the concierge never made them so we did it ourselves. Very disappointing. 3. The food was extremely overpriced ($26 for ONE piece of french toast!). We ordered room service almost every day, and every time our order was wrong (I tried getting smoked turkey for my eggs FOUR TIMES). We actually rationed our breakfast to try to save money.
Séjour de 7 nuits en juillet 2020
Réponse de Kristen Whyly le 30 juil. 2020
Dear Jessabeth, I trust this finds you well. Thank you for taking the time to review our hotel and give your feedback as it relates to your Resort experience. Please accept my sincerest apologies for the missed opportunities that affected your stay. Your valuable feedback highlights areas of opportunity for us to refine, especially with our service levels whereby allowing us to enhance the overall guest experience. Should you wish to speak more about your experience, please feel free to let me know and we can talk at your convenience. It is my hope you would allow us the opportunity to welcome you back to The Ocean Club in the near future. Kristen Whyly Resort Manager The Ocean Club, A Four Seasons Resort

10/10 Excellent

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Go For It
One of the best hotels we have went to as a couple. Super friendly staff and everything was perfect.
Séjour de 3 nuits en juillet 2020

10/10 Excellent

InternationalTr, NewYork

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the few places in the world that provides true 5 star service. Went there for our wedding anniversary and they went above and beyond to make our stay special. One of the best hotels I stayed in over the last 30 years and I travel about 1/3rd of any given year. Can‘t compliment enough.
Séjour de 4 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained beautiful property. Excellent restaurant Dune, but not enough tables reserved for guests.
Séjour de 9 nuits en février 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2020

10/10 Excellent

Randy, Hilton Head Island

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Four Seasons did a great job sustaining the high standards set previously by O&O. Room upgrade at check-in, gorgeous property, wonderful staff, beautiful beach, what’s not to like?! We loved the pool staff in particular, especially Chavez, who makes a great drink and stirs up even better conversation. My wife and I have been 3 times and will certainly return again. Ronnie Wood was even in the House when we were there! Very cool.
Séjour de 5 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2020

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay until our last night. There was a wedding reception party on the property with loud music playing until late in the night. We came for some rest and relaxation and not for a party atmosphere. We brought this up with the staff a couple of times but management did not take any action. Not the Four Seasons experience and not what one would expect for a at a hotel at this price point we expect better.
Séjour de 4 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2019

10/10 Excellent

Mike, Henniker NH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the beach the service the attitude the butler The food was great
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, the staff are great. One never hears the word no in this place. Needs some updating from the time it was the One and Only.
Séjour de 4 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en août 2019

8/10 Bien

Mohammad

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The place is really expensive but the service is not at its best. You ask for drinks at the beach and it may take them a long time. n the restaurant we sat on a table that was shaking and not stable. Although I brought it to the waiter’s attention they didn’t do anything about it. It’s an easy fix to put something under the table. Another problem we had, one night in the bar next to the restaurant they had a live performance and then she would pass the microphone to the guests and good lord, some of those people could not sing and insisted to do so. I understand trying to be friendly but you also need to consider the other guests. The location and rooms were fantastic. The beach was beautiful. The tennis court was great. We used the bikes to go around and they were old but functional.
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
The resort property is absolutely exquisite!!! I did not appreciate the 3-4 hour wait to check into our room. I had to go back to the Concierge to see if our room was ready. The service manager was not too polite when I spoke to her about the matter. Her tone was actually rude. Other than that, I thoroughly enjoyed staying at this resort.
Séjour de 4 nuits en juillet 2019

10/10 Excellent

James, Bentonville, AR

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was beautiful and comfortable and our view of the ocean from our room was stunning. The property was not overly crowded, and we always had plenty of space to enjoy our time without waiting on other guests. And the beach?? It was by far the best beach we have ever been to. Perfect sand, crystal clear water, and again it was not overly crowded. Service was mostly excellent, although it did take longer to receive the staff’s attention than we would have preferred on the beach. Fantastic property, though, and a great way to celebrate our 15-year wedding anniversary!
Séjour de 5 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful property with the best waters in the world!
Séjour de 3 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is absolutely gorgeous. The pictures don’t do it justice. It’s very private but it’s also easy to access the rest of the island. The grounds crew does a superb job of keeping the place immaculate. The service is second to none. Our concierge, Chentiek, and our butler, Shemika were incredible. We were sad to have to say goodbye to them.
Séjour de 4 nuits en juillet 2019