Avis sur Sunrise Beach Villas - Condo de luxe 1 chambre situé sur Beachfront Resort
Sunrise Beach Villas - Condo de luxe 1 chambre situé sur Beachfront Resort
Nassau, New Providence
Avis
9,8
Exceptionnel
9,4/10
Propreté
10/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
15 mai 2024
Les points forts : Propreté
Séjour de 10 nuits en avril 2024
Réponse de VrboOwner le 19 mai 2024
Hi Marsha,
So happy you enjoyed your stay in my unit on Paradise Island. Thank you so much for your kind words and you are always welcome back. It will be my pleasure to host you in the future.
Be well,
Steve
10/10 Excellent
Anna J.
25 avr. 2024
Les points forts : Propreté
Excellent Getaway
Anna J.
Séjour de 5 nuits en mars 2024
Réponse de VrboOwner le 19 mai 2024
Hi Anna,
I am so happy you enjoyed your stay here on Paradise Island in my unit. You are so right about Monique, my driver. She is definitely great. Thank you for your kinds words and you are always welcome to come back. It will be my pleasure to host you again.
Stay safe,
Steve
10/10 Excellent
Melissa O.
9 mars 2024
Les points forts : Propreté
Cute Condo on the Beach
Melissa O.
Séjour de 4 nuits en février 2024
Réponse de VrboOwner le 9 mars 2024
Hi Melissa,
Glad you enjoyed you stay in my unit. Thank you for your kind words. You are most welcome to come back anytime.
Stay safe,
Steve
10/10 Excellent
grace o.
23 févr. 2024
Les points forts : Propreté
Gracie
grace o.
Séjour de 4 nuits en février 2024
Réponse de VrboOwner le 24 févr. 2024
Hi Grace,
So glad you enjoyed your stay. Thank you so much for your kind words and it will be my pleasure to host you again in the future.
Best,
Steve
10/10 Excellent
Charles G.
12 févr. 2024
Les points forts : Propreté
Paradise Found
Charles G.
Séjour de 6 nuits en février 2024
10/10 Excellent
Thomas Cahoon
Voyage en couple
9 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Thomas Cahoon
Séjour de 4 nuits en janvier 2024
10/10 Excellent
heather t.
23 janv. 2024
Les points forts : Propreté
Fantastic
heather t.
Séjour de 8 nuits en décembre 2023
Réponse de VrboOwner le 23 janv. 2024
Hi Heather,
So glad you enjoyed your stay on Paradise Island. It was a real pleasure hosting you. Thank you so much for your kind words. You are welcome back any time.
Best regards,
Steve
10/10 Excellent
Shawn
20 janv. 2024
Les points forts : Propreté
Shawn
10/10 Excellent
Karen T.
12 janv. 2024
Les points forts : Propreté
Great location
Karen T.
Séjour de 6 nuits en janvier 2024
Réponse de VrboOwner le 26 janv. 2024
Hi Karen,
So glad you enjoyed your stay with me. It was a real pleasure to host you and you are most welcome to come back anytime.
Kind regards,
Steve
8/10 Bien
Vinod
9 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Vinod
Séjour de 7 nuits en octobre 2023
10/10 Excellent
Candace M.
15 sept. 2023
Les points forts : Propreté
Rest & Relaxation
Candace M.
Séjour de 5 nuits en septembre 2023
Réponse de VrboOwner le 15 sept. 2023
Hi Candace,
So glad you enjoyed your trip and thank you for your kind words. You are most welcome back anytime.
Best,
Steve
10/10 Excellent
Tania S.
3 sept. 2023
Les points forts : Propreté
Awesome time
Tania S.
Séjour de 5 nuits en août 2023
10/10 Excellent
David
Voyage en famille
19 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 6 nuits en août 2023
10/10 Excellent
Bessie p., Montreal
9 août 2023
Les points forts : Propreté
A taste of paradise
Bessie p.
Séjour de 7 nuits en août 2023
Réponse de VrboOwner le 29 août 2023
Hi Bessie,
Thank you so much for your kind words. I'm so happy you and your lovely family enjoyed yourselves. It was also great meeting you all in person before your trip. You are welcome back anytime.
Be well.
Steve
6/10 Satisfaisant
Regina Q.
22 juil. 2023
3 issues
Regina Q.
Séjour de 5 nuits en juillet 2023
Réponse de VrboOwner le 7 août 2023
Hi Regina,
Hope you are well. To say I was surprised to receive your review, is an understatement. You gave absolutely no indication of your dissatisfaction with ANYTHING in the condo during your 5-day stay, and in fact, I was personally occupying my other rental unit next door to the one you occupied; thus you had the owner’s (my) presence right next door and said nothing.
The glass coffee table is light-weight and easy to move. I have been renting these units for many years, and not once has anyone broken the glass tabletop. Somehow, you managed to do so, reported it to me right away, and offered to order and pay for the replacement glass. I ordered the glass and had new glass in place within 5 hours of your initial notification. The cost of the glass ($137) was deducted from your damage deposit. You explicitly told me you would pay for the replacement glass.
The gas grill was not “filthy”. My housekeeper cleans it after every guest leaves, so it was clean when you arrived. Regarding the changing out of the stove gas grates, I do this periodically, and there was no need to do this before the commencement of your stay. It was coincidental that I happened to change them out during your stay because we were both checking out that same morning as I change them periodically if I am there otherwise my housekeeper takes care of it.
To conclude, I take great pride in making sure my guests enjoy their experience in Nassau while staying in one of my condos. You were charged for the damage to the table due to negligence on your part, and you agreed to pay for the damage. I believe your other complaints emanated from your displeasure with this issue only.
Sincerely,
Steve
10/10 Excellent
Mark
Voyage en famille
13 juil. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 5 nuits en juillet 2023
10/10 Excellent
Manasse
Voyage en famille avec de jeunes enfants, Voyage en famille
4 juil. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Manasse
Séjour de 4 nuits en juin 2023
10/10 Excellent
Dawn D.
17 juin 2023
Les points forts : Propreté
Anniversary trip
Dawn D.
Séjour de 5 nuits en juin 2023
Réponse de VrboOwner le 4 juil. 2023
Hi Dawn,
Thank you very much for your kind words. Glad you enjoyed your stay in my condo. It was a pleasure hosting you. Come back soon.
Best regards,
Steve
8/10 Bien
Donna S.
8 juin 2023
Les points forts : Propreté
great amenities
Donna S.
Séjour de 8 nuits en mai 2023
10/10 Excellent
Rich F., Colorado, USA
22 mai 2023
Les points forts : Propreté
Nice Beach Location
Rich F.
Séjour de 7 nuits en mai 2023
Réponse de VrboOwner le 6 juin 2023
Hi Rich,
So glad you enjoyed your stay in my unit. Thank you so much for your kind words. It will be my pleasure to host you again in the future.
Kind regards,
Steve
10/10 Excellent
Elaine L.
25 avr. 2023
Les points forts : Propreté
A Private Paradise
Elaine L.
Séjour de 4 nuits en avril 2023
Réponse de VrboOwner le 15 mai 2023
Hi Elaine,
Really happy you had a great time. It was a pleasure to host you and you are welcome back anytime.
Kind regards,
Steve
10/10 Excellent
Alysa I.
15 avr. 2023
Les points forts : Propreté
Steve’s place
Alysa I.
Séjour de 4 nuits en avril 2023
Réponse de VrboOwner le 15 mai 2023
Hi Alysa,
I'm so glad you enjoyed your stay in my unit. It was a pleasure to host you and yes Monique, my driver is great. Hope you come back again real soon.
Best regards,
Steve
10/10 Excellent
Jerrod
Voyage en famille
10 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jerrod
10/10 Excellent
Daniel S.
6 avr. 2023
Les points forts : Propreté
Pleasant and a very good value
Daniel S.
Séjour de 4 nuits en mars 2023
Réponse de VrboOwner le 15 mai 2023
Hi Daniel,
It was my pleasure to host you and your family. You are definitely welcome back anytime.
Kind regards,
Steve
10/10 Excellent
Realaine G.
28 mars 2023
Les points forts : Propreté
Amazing Bahamas Stay
Realaine G.
Séjour de 6 nuits en mars 2023
Réponse de VrboOwner le 15 mai 2023
Hi Realaine,
So happy you enjoyed your stay in my unit. It was a real pleasure to host you. Hope to see you again in the future.
Best,
Steve
10/10 Excellent
Sharon B.
4 mars 2023
Les points forts : Propreté
A month in Paradise!
Sharon B.
Séjour de 27 nuits en février 2023
Réponse de VrboOwner le 21 mars 2023
Hi Sharon,
So glad you enjoyed your stay here on Paradise Island. Thank you for your kind words. Also for all the information you gave for any future travellers. I will definitely add those comments for my future guests. It was a real pleasure to host you both and you are welcome back anytime.
Best regards,
Steve
10/10 Excellent
Lynn W., Berkley, Michigan
2 févr. 2023
Les points forts : Propreté
Perfect location, comfortable accommodation & excellent communications with host. +++ Recommend.
Lynn W.
Séjour de 9 nuits en janvier 2023
Réponse de VrboOwner le 16 févr. 2023
Hi Lynn,
Very happy your enjoyed your stay in my unit at Sunrise Resort. It was a real pleasure to host you. Thank you very much for your kind words as well. You are most welcome anytime to come back.
Best regards,
Steve
10/10 Excellent
Kyle D.
22 janv. 2023
Les points forts : Propreté
Perfect Beach Condo
Kyle D.
Séjour de 4 nuits en janvier 2023
Réponse de VrboOwner le 7 févr. 2023
Hi Kyle
Glad you enjoyed your stay. Please come back anytime.
Best,
Steve
8/10 Bien
Carrie Ann C.
16 janv. 2023
Les points forts : Propreté
Great Location
Carrie Ann C.
Séjour de 4 nuits en janvier 2023
Réponse de VrboOwner le 7 févr. 2023
Hi Carrie Ann,
I'm very happy you enjoyed your stay in my condo here on Paradise Island. You are definitely welcome back anytime. It will be a pleasure to host you again in the future.
Best regards,
Steve
10/10 Excellent
Candy M., Covington
3 janv. 2023
Les points forts : Propreté
Truly felt like we were in the islands
Candy M.
Séjour de 5 nuits en octobre 2022
Réponse de VrboOwner le 24 janv. 2023
Hi Candy,
I'm really happy you had a great time. Thank you for your kind words and you are always welcome back.
Best regards,
Steve
10/10 Excellent
Thomas
Voyage en famille avec de jeunes enfants
24 déc. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Thomas
10/10 Excellent
Carrie M.
14 déc. 2022
Les points forts : Propreté
Lovely Apartment
Carrie M.
Séjour de 5 nuits en décembre 2022
Réponse de VrboOwner le 24 janv. 2023
Hi Carrie,
Glad you enjoyed your trip to Paradise Island. Thank you for your kind words and I am looking forward to hosting you again in the future.
Take care,
Steve
10/10 Excellent
jarrod m., Ava mo usa
4 oct. 2022
Les points forts : Propreté
Convenient location
jarrod m.
Séjour de 5 nuits en septembre 2022
Réponse de VrboOwner le 28 oct. 2022
Hi Jarrod,
Glad you enjoyed your stay in my unit. It was great hosting you and I welcome you to come back anytime.
Steve
10/10 Excellent
John K.
3 oct. 2022
Les points forts : Propreté
Family Reunion
John K.
Séjour de 5 nuits en septembre 2022
Réponse de VrboOwner le 28 oct. 2022
Hi John
Thank you so much for your kind words. It was a real pleasure to host you. I'm very happy you enjoyed your stay in my condo. You are welcome back anytime.
Best
Steve
10/10 Excellent
Jackson, Washington
Voyage en couple
4 sept. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jackson
Séjour de 7 nuits en août 2022
10/10 Excellent
hoan k
Voyage en famille
26 août 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
hoan k
Séjour de 7 nuits en août 2022
10/10 Excellent
Elizabeth B.
16 août 2022
Les points forts : Propreté
Paradise
Elizabeth B.
Séjour de 4 nuits en août 2022
Réponse de VrboOwner le 14 sept. 2022
Hi Elizabeth,
So glad you enjoyed your trip. You are welcome back anytime. It will be my pleasure to host you again in the future.
Kind regards,
Steve
10/10 Excellent
Matthew H.
18 juil. 2022
Les points forts : Propreté
Great Condo in a Perfect Beach Location
Matthew H.
Séjour de 6 nuits en juillet 2022
Réponse de VrboOwner le 2 août 2022
Hi Matthew,
Glad you enjoyed your trip and that I was able to answer all of your questions. I apologize for the way the security treated you. She was definitely not nice to you and I will definitely speak to management about her. I hope you come back one day in the future. It will be a real pleasure to host you all again.
Kind regards,
Steve
10/10 Excellent
Angie H.
14 juil. 2022
Les points forts : Propreté
Perfect Location!!
Angie H.
Séjour de 3 nuits en juillet 2022
Réponse de VrboOwner le 28 nov. 2022
Hi Angie,
So glad you enjoyed your stay. Thank you for your kind words. It was a pleasure to host you and you are welcome back anytime.
8/10 Bien
JULIAN
Voyage en couple
11 juil. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
JULIAN
Séjour de 4 nuits en juillet 2022
10/10 Excellent
Alan L.
29 mai 2022
Les points forts : Propreté
Perfect Condo!
Alan L.
Séjour de 4 nuits en mai 2022
Réponse de VrboOwner le 13 juin 2022
Hi Alan,
Thank you so much for your kind words. I’m really glad your enjoyed your stay. You are definitely welcome back anytime.
Be well
Steve
10/10 Excellent
Jonathan T.
30 avr. 2022
Les points forts : Propreté
Great property
Jonathan T.
Séjour de 14 nuits en avril 2022
Réponse de VrboOwner le 26 mai 2022
Hi Jonathan,
So glad you enjoyed your stay in my condo. It was a real pleasure hosting you. Thank you so much for your kind words. Hope to see you again sometime in the future. You are always welcome.
10/10 Excellent
Ivanka H.
8 avr. 2022
Les points forts : Propreté
Great location
Ivanka H.
Séjour de 5 nuits en mars 2022
Réponse de VrboOwner le 21 mai 2022
Thank you Ivanka for your kind words. I'm so glad you enjoyed your stay in my unit. You are most welcome anytime in the future.
Best regards,
Steve
8/10 Bien
rebecca j.
7 avr. 2022
Sunrise Satisfies
rebecca j.
Séjour de 6 nuits en avril 2022
Réponse de VrboOwner le 1 juil. 2022
HI Rebecca,
I'm very happy you enjoyed your trip to Nassau. I'm glad everything was ok with your sleeping arrangement being 5 of you. Thank you for your lovely review and please come back anytime. It would be a pleasure to host you all again.
Best regards,
Steve
10/10 Excellent
Kristian L.
3 avr. 2022
Les points forts : Propreté
First time using VBRO, had a great host and amazing experience!
Kristian L.
Séjour de 7 nuits en mars 2022
Réponse de VrboOwner le 22 mai 2022
Hi Kristian,
I'm so glad you enjoyed your trip to Nassau. It was a pleasure to host you and you are welcome back anytime. Thank you for your kind words.
Best,
Steve
10/10 Excellent
Kevin W.
18 mars 2022
Les points forts : Propreté
Great stay at the beach!
Kevin W.
Séjour de 5 nuits en mars 2022
Réponse de VrboOwner le 18 mai 2022
Hi Kevin,
So happy you enjoyed your trip to Nassau. Thank you for your kind words and you are welcome back anytime.
Best regards,
Steve
10/10 Excellent
Allan
Voyage en couple
11 mars 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Allan
Séjour de 5 nuits en mars 2022
10/10 Excellent
christine h.
23 févr. 2022
Les points forts : Propreté
Relaxing Getaway
christine h.
Séjour de 5 nuits en février 2022
Réponse de VrboOwner le 25 févr. 2022
Hi Christine,
Hope you are well. Thank you so much for your kind words. I'm so happy you enjoyed your stay here on Paradise Island. You are most welcome to come and stay anytime.
Be safe,
Steve
2/10 Horrible
carmen l.
26 janv. 2022
Les points faibles : Propreté
runned down, dirty, moldy condo.
carmen l.
Séjour de 14 nuits en janvier 2022
Réponse de VrboOwner le 31 janv. 2022
Hi Carmen,
First of all, I'm sorry you didn't enjoy your trip to Nassau, but I feel the public should know the truth. I take great pride in making sure each and every guest’s stay in my unit is memorable and enjoyable and I always make myself available to all of them 24/7 as you can see from the other reviews. My last 26 reviews before yours were 5 star reviews as well as the 5 star review left by the guests that checked in immediately after you.
Bottom line is that everything you wrote was a lie.
I took your allegations of mold in my unit very seriously, as I take all criticisms and observations. You know this, since I took care of your other minor concerns on Day 2 of your visit, right away. You mentioned the garbage disposal was not working and that the toilet seat was a little loose. I had a new garbage disposal installed the next morning along with a new toilet seat. You also complained that there were no cleaning/disinfecting products available to you. My housekeeper always disinfects the unit after every cleaning. My housekeeper brought those cleaning/disinfecting products to you the next day. You replied with the following:
“The plumber was timely and efficient. Thank you for being so responsive and responsible. Really appreciated. We are looking forward doing some fun things and relaxing. Thanks again.”
That said, as soon as you mentioned "mold", I immediately contacted and hired an independent mold remediation company. The inspection was done. There is no mold in my unit. You mentioned there was no report from the mold remediation company. That is incorrect. The report can be seen below. I am not even going to address the rest of your ridiculous “observations”. They don’t warrant the waste of my time.
It is obvious that you decided to shorten your stay in the Bahamas, for whatever reason, and chose the path of making unsubstantiated, slanderous allegations against me and my Unit, with the intention of obtaining a refund. You requested a refund for the 5 days you did not stay because you called my place, in your own words, a “health hazard” which is completely untrue. I even offered you a 50% refund, which I did not have to do, and yet you refused my offer because you wanted the full 100%. You cut your trip short for no good reason that I am aware of, and because you did not receive what you wanted, you concocted falsehoods. Your story simply does not hold up. If my Unit was such a pigsty, I hardly think the guests that followed you would have given my Unit a 5 star review.
I truly hope other VRBO hosts will not be subject to your bizarre complaints.
Respectfully,
Steve
Mold Remediation, Air Duct Cleaning, Sanitizing & Renovation Contractors
P. O. Box SB 52366
Nassau, Bahamas
(242) 677-3138 / 427-3138 / 427-3139
Email: clearsolutionsplus@gmail.com www.clearsolutionsplus.com
TIN#: 100479168
January 22, 2022
Steve Koussaya
Property Owner
Sun Rise Beach Resort
Paradise Island, Bahamas
Subject: Mold inspection report for unit 108
Inspection Assessment
After conducting our mold assessment at Sun Rise Beach Resort on January 22, 2022, we found no issues related to mold. We inspected both floors which included bedrooms, restrooms and common areas.
Services we can provide
• Cleaning all ac supply ducts and returns.
• Service all ac units (clean blower wheels, change filters, coils, housing). The Daikin units will be serviced by someone who’s certified.
• Refurbish ac vents.
• Sanitize and disinfect for air born contaminants.
• Run air scrubbers and ozone machines.
We thank you for our business and we look forward to a long and good working relationship between our companies. Any future question please don’t hesitate to call or email us.
Yours truly,
Dr. Charles Kemp II
Dir. Business Development, CIPM, CMRC, ADCS
10/10 Excellent
Jonathan C.
25 janv. 2022
Les points forts : Propreté
Very wonderful
Jonathan C.
Séjour de 6 nuits en janvier 2022
Réponse de VrboOwner le 25 janv. 2022
Hi Jonathan,
Thank you so much for your kind words. I’m so glad you enjoyed your stay in my unit. You are welcome here anytime. It will be my pleasure to host you again in the future.
Best regards
Steve