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Avis sur Sofitel Legend Casco Viejo, Panama City

5 out of 5
Sofitel Legend Casco Viejo, Panama City
Calle Primera Oeste, San Felipe, Panama City, Panama

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 195 avis sur 217." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 217." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 217." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 217." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 217." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

10/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

SOPHIE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vers Nice stay
Séjour de 4 nuits en mars 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Madame Sophie,Thank you for sharing your experience with us.Have a lovely day,

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extra !
Séjour de 1 nuit en août 2023

8/10 Bien

benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Some positive, some negative
On the positive side: - the hotel is new, it is well located and has a nice elegant architecture; - the rooms are comfortable and nicely designed - it has a pleasant swimming pool On the negative side: - the service is messy - the constant check of your number when you walk around the hotel creates an unpleasant police atmosphere as if all guests were suspicious - the breakfast is a dramatic failure:disgusting coffee, orange juice with a rotten taste, chewy elastic bread, half of the order forgotten by the waiter and then replaced on his own initiative by something else… In sum: it is a good and beautiful hotel. But for the (very) high price paid, one would expect things to be excellent rather than good. Unfortunately, this is not the case. Let’s hope it is just a teething problem…
Séjour de 1 nuit en janvier 2023
Réponse de Sofitel Legend Casco Viejo Team le 23 févr. 2023
Bonjour Monsieur Benjamin,We appreciate you took the time to share your experience with us. Certainly, we are proud of the amazing property we are and our historical location.we apologize you experienced all this. We immediately will involve our F&B direction in order to go over every detail you describe here, to make sure we reinforce our standards and make sure we provide a service of excellence and our brand quality.Merci,

10/10 Excellent

Emilio

Les points forts : Infrastructures et conditions de l’hébergement
Lo máximo !!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Michael Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

dineshchandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

10/10 Excellent

Joseph

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención de parte del personal, instalaciones nuevas.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Precioso hotel en el Casco Viejo de Panama, edificio antiguo perfectamente intervenido y remodelado con diseño interior de gran gusto. La habitación muy cómoda y agradable con su balcón a la plaza central. Excelente y profesional atención de su personal. Mi experiencia culinaria en Caleta (cena) fue de alto nivel. Sin duda regresaría a Sofitel Grand Legend Panama
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kaitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location in the hear of Casco veijo. Staff was so nice & accommodating. We loved the pool area to hang out. Very pleased with our stay.
Séjour de 5 nuits en avril 2024

2/10 Horrible

Farrah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
My stay was wonderful but the property doesn’t respond If you have concerns. I emailed them 3 months ago before my trip started and they didn’t respond. Now I have a new concern and again no response from them. I checked out yesterday and don’t have any charges pending. Today I checked my credit card and they put a new pending charge for $190 Canadian. How am I suppose to sort this if they won’t respond. Not the kind of service I expect from the Sofitel brand. Please put someone in charge who caters to customer concerns.
Séjour de 5 nuits en avril 2024

10/10 Excellent

dulce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding service and facilities. We've spent our anniversary here and they made it very special; took care of every single detail. Would come back.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Raúl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

CAMILLE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exquisite hotel with great amenities and an awesome view of the ocean!
Séjour de 2 nuits en avril 2024

10/10 Excellent

MAURICIO

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
All good!
Séjour de 1 nuit en avril 2024

10/10 Excellent

MAURICIO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnificent property and staff!!!! Super Hotel.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Quincy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have not received this quality of service in a LONG time! I do not exaggerate in the least when I say that EVERY SINGLE ONE of the employees I interacted with from the moment my taxi driver parked in front of the place to when I closed the door of the ride at the end of my stay had been PHENOMENAL! It EASILY beat the (albeit excellent) services I received at the Four Seasons or the Ritz-Carlson back in the US. No place is perfect, but what was truly special about this hotel was that staff GENUINELY seemed to love being there! Even those who were not interacting with me. The building is gorgeous and will be of interest to anyone interested in architecture. It felt like we had transcended time and experienced the uniqueness of old luxury described in books (while still getting great wifi and other modern necessities). Needless to say, I will make this place the one I check out first when I return to this beautiful country.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jeronimo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm thrilled to share that my stay at this historic hotel was absolutely worth the splurge. The experience was one for the books! Each corner of the hotel told a story, enhancing the charm and creating a unique backdrop for my entire visit. The dining options were spectacular too, offering a variety of dishes that were as delightful as the service. The location in Casco Antiguo couldn't be better for anyone eager to explore. It's super walkable, so I could easily check out more fantastic eateries and historical spots nearby. This hotel is a gem for anyone looking to dodge the typical city noise and dive into a place with a vibrant history and peaceful vibes. From the stunning architecture to the proximity to key attractions and the standout service, this place delivers a full package that truly justifies the price.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Harmukhdev

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Adriana

Séjour de 4 nuits en avril 2024

10/10 Excellent

ricard

Séjour de 2 nuits en avril 2024

10/10 Excellent

Hernan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
✅
Séjour de 1 nuit en avril 2024

10/10 Excellent

Edith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and beautiful
Séjour de 3 nuits en avril 2024

8/10 Bien

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Gonzalo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Harsh

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Excellent property!! The Legends is a beatuiful hotel with the best view in town and easily walkable to various rooftop bars and resturants in the area...not to mention its surrounded by history. The property is maintained immaculately! The Butler team came with my reservation and they were awsome! Ready and willing to help me anytime I needed and took care of any requests we had promptly. We loved the breakfast wvery morning, along woth other bars and the rooftop bar. Will be back again for sure!
Séjour de 5 nuits en mars 2024

10/10 Excellent

Arpee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the very unique Legend Sofitel. It was luxurious in every way. They treat you like royalty. Thank you Sofitel Casco Viejo and nice staff.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Nikhil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wow, what a great experience. Loved every second. The hotel is new and feels luxurious in every way. Rooms are beautiful, well designed and amazing products. The pool is beautiful and there was always space for all the guests. Only one criticism was that service was often slow. Otherwise had an exceptional stay.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Emmanuelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at Sofitel Legend Casco Viejo was fabulous. We got an upgrade upon arrival. The breakfast is amazing. All staff is very professional. The hotel amenities are great. It was very relaxing and so sophisticated for a reasonable price. Will definitely go back.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Jamila

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024

6/10 Satisfaisant

Ana, miami

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very expensive hotel for what it is! Very good location. I han to wait 30 min for my room to be ready and it was 4pm! It is a beautiful building but the hotel is just ok.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay at the Sofitel Legand Casco Viejo. The hotel is beautiful and in an excellent location. It is very walkable to many great restaurants. That staff are all so helpful, friendly and accommodating. Only two small downsides to our trip. We arrived after check in time and our room was not available. We waited about an hour before being assigned a room. Second small downside we booked a shuttle through the concierge for our return to the airport and there must have been a miscommunication as not shuttle arrived. The issue was delt with promptly once it was brought to the attending of staff. These small things did not affect our enjoyment of our stay. I would highly recommend this hotel to family and friend and would return again in the future.
Séjour de 6 nuits en mars 2024

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

kenneth James, Toronto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful new hotel in the heart of Casco viejo. The location is great, with many good restaurants within a walkable distance. The staff are helpful and friendly. Would definitely make a return visit
Séjour de 8 nuits en mars 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Bonjour Monsieur James, Thank you for sharing your comments with us.We are happy to know you enjoyed your stay.Have a beautiful day,

10/10 Excellent

Alex

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Merci Monsieur Alex!Thank you for sharing your reivew.Have a great day!

10/10 Excellent

Leigh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Merci!

10/10 Excellent

Desmond, Alexandria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique experience.
Séjour de 3 nuits en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Bonjour Monsieur Brown,We are thrilled to know you had a wonderful experience.Have a great day!

10/10 Excellent

Franz

Séjour de 5 nuits en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Merci!

10/10 Excellent

Daniel, Sandy Springs

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel! Amazing staff! Great location! Very peaceful and relaxing stay!
Séjour de 3 nuits en janvier 2024
Réponse de Sofitel Legend Casco Viejo Team le 13 mars 2024
Monsieur Palmer!Thank you for your time and for sharing this review!Have a wonderful day,

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here on two occasions in the past month for a total of 9 nights. The rooms and hotel are nice and clean. Most of the staff are executing their jobs brilliantly. The exception is the food services of both the room service and the evening dining. Twice the room service food was sent back for being uncooked or just plain awful. I did not reorder again during my visit. The dining room food on my first stay was unacceptable. The management did make an effort to correct this by sending some wine and a cheese plate to my room. This was appreciated. I did not try the dining room again. Management reaction to the room service issue was unacceptable and confrontational. Something quite odd as I was only trying to help them see the issue clearly. I did not eat this room service food and instead brought it to the front desk so they could see it for themselves. Management needs to do a complete review of food service standards for a premium brand hotel. As a regular client of the Dorchester Group, and having lived at other luxury properties around the world, I have seen much better food service execution and more professional complaint resolution of any in room dining issues. The pool service and lobby bar service standards are excellent in comparison. A special shout out to Ricardo, the lobby bar head bartender. He is exceptional and a perfectionist. A gem of a person. Get the food service quality issue under control guys! Kind regards,
Séjour de 3 nuits en février 2024

10/10 Excellent

Patrick

Séjour de 2 nuits en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beutiful property on the ocean right within the old town.
Séjour de 5 nuits en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

Herbert Richard, Scarborough

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

Captain John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is conveniently located. The staff is very friendly and the facility is beautiful.
Séjour de 6 nuits en janvier 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci Mosiur!

10/10 Excellent

Howard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was recommended to anyone looking to stay at a high-end luxury resort
Séjour de 7 nuits en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

Teunis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice!
Heerlijk hotel, super gelegen in de historische oude stad met leuke winkels en restaurantjes.
Séjour de 6 nuits en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

Rafael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best hotel in Panama City
This is an amazing hotel. Service is excellent, facilities (esp the pool) are superb, location is amazing.
Séjour de 1 nuit en janvier 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci Monsieur Rafael!

10/10 Excellent

Mariela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente por aniversario
El hotel precioso, la atención excelente, bella vista de la ciudad, ambiente tranquilo y muchas actividades en el area de Casvco Viejo.
Séjour de 1 nuit en février 2024
Réponse de Equipo de Sofitel Legend Casco Viejo le 14 mars 2024
Madame Mariela, Gracias por su hermosa reseña!Que tenga bello día!

10/10 Excellent

Kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!

10/10 Excellent

Lucas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Sofitel Legend Casco Viejo Team le 14 mars 2024
Merci!