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Avis sur Renaissance Palm Springs Hotel

4 out of 5
Renaissance Palm Springs Hotel
888 East Tahquitz Canyon Way, Palm Springs, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 584 avis sur 1070." "
Note des voyageurs de 8 (Bien), d’après 228 avis sur 1070." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1070." "
Note des voyageurs de 4 (Médiocre), d’après 67 avis sur 1070." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 1070." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Didier

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Décevant
Attention si vous vous attendez à des prestations 4*. Au mieux je dirais 3. En dehors du hall d’entrée qui donne bonne impression, tout le reste est très mal entretenu. La plage autour de la piscine était délabrée, un transat sur 2 était cassé, il n’y avait qu’une dizaine de parasols pour tout l’hôtel alors qu’il faisait + de 40deg. La chambre était correcte. Le mobilier de la sdb était cassé et très mal entretenu. Le seul point positif était le pdj qui était de bonne qualité. Bref nous sommes partis après la 1ere nuit au lieu des 3 prévus. Si vous voulez des prestations dignes d’un 4*, passez votre chemin.
Séjour de 1 nuit en août 2023
Réponse de Jackie le 28 août 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

frederic

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de melissa le 8 août 2023
Hello Frederic,Thank you fro your review. We appreciate all feedback and I hope we will see you again should your travels permit. Be Well,Melissa

8/10 Bien

alain

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de The Renaissance Palm Springs Team le 7 nov. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lorna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
would definitely return to this property
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Mandi

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Pool staff at entrance of the pool was incredibly rude. I could see many pool floaties from the window on the 3rd floor looking down to the pool so I brought mine down too. I was told I couldn’t have it. I said to look behind them at the 20 currently being used & he proceeded to tell me I couldn’t have mine. I ignored him & walked in anyway bc obviously people were allowed to use them. My kids & I have severe life threatening allergies so we bring our own food wherever we go. Many guests were eating their own food as well inside the pool area. The first day was fine. The second day I was harassed by the same staff who told only me that I couldn’t have my pool floatie. He told me outside food wasn’t allowed. I told him I have allergies and he said that was the policy. I went past him & sat down in a lounge chair to eat. Security came and told me I had to eat outside the gated area. This was so embarrassing to be singled out when literally right next to me a family was eating Jersey Mike’s. After that they started going through all guests bags prior to entering the pool area. Very discriminatory to people with disabilities & allergies. The pool lounge chairs are about 30 years old & so worn out that they sagged and had rips. They didn’t have very many and all were taken by 10am. I guess they want to force guests to spend even more money on the cabanas. For $358 a night I was harassed and discriminated against. I overheard a guest say they got food poisoning from the hotelfood
Séjour de 2 nuits en mai 2024

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone at this facility is extra nice
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Anette

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, organized, mellow (which should be table stakes) so no complaints. Front desk tried to get me on a specific floor, which was much appreciated. Only bummer is that I had expected an option to upgrade or get late check out due to my Marriott and also Expedia status.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Svetlana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

charmane, maple valley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect weekend getaway
Séjour de 1 nuit en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service is excellent and staff are all polite. However, the a/c tends to be loud that it wakes you up when it kicks-in at night.
Séjour de 1 nuit en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Kathy

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and near restaurants, bars and shopping strip.
Séjour de 1 nuit en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Edward

Les points forts : Propreté et personnel et service
I stayed at the Renaissance because I thought they had a Steam room. It said they do in the Amenities. they did not have one. Also, I thought $35 a night for Self Park was ridiculous. I don’t like it when a place nickel and dimes you to death every time you turn around. I felt like that’s what they did during my stay. Everyone was very nice but all the add-ons that I found out about when I checked out left me with a negative vibe.
Séjour de 3 nuits en mai 2024
Réponse de Jackie le 19 mai 2024
Dear Edward,Thank you for staying with us. We appreciate your business.

10/10 Excellent

Renso M, Rio Rancho

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 2 nuits en mai 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessenia Gómez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it !
Séjour de 2 nuits en mai 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Raya

Voyage en famille
The lobby looks nice and modern, unfortunately the rooms are dated, especially the carpet. Uncomfortable bed.
Séjour de 1 nuit en mai 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Phyllis, Huntington Beach

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I actually love this property and most likely will come back however I was disappointed in the beds. My mattress was so old that when you Get in the bed you automatically roll to the center. I felt like I was literally sleeping in a bowl Which is disappointing because Marriotts have a reputation for having very Nice beds and bedding.
Séjour de 3 nuits en mai 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and common areas. My only recommendation would be update the rooms.
Séjour de 5 nuits en mai 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was in room 1328 and barely slept !! The Air conditioner cover kept falling off and it sounded like a diesel!! The actual thermostat was coming off the wall as well and last but not least the water in shower in the morning wouldn’t evacuate the tub. Very disappointed
Séjour de 1 nuit en mai 2024
Réponse de Jackie le 10 mai 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Rod

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
We paid extra for breakfast included and a pool view and got neither. Bathroom floor was dirty and ran out of facial tissue. No place for folding clothes. Dirty towels not removed. Coffee service not replenished. Breakfast buffet was poor quality. Liquid body wash detached from wall and fell in tub. Pool lounge chairs uncomfortable. Carpets and furniture in lobby and by pool were dirty. Staff was pleasant and non alcoholic drinks were free.
Séjour de 3 nuits en mai 2024
Réponse de Jackie le 10 mai 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Wafa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jackie le 7 mai 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Bien

Michael

Séjour de 2 nuits en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Winnie

Séjour de 1 nuit en mai 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bohdana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place!
Séjour de 1 nuit en mai 2024
Réponse de Jackie le 6 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Orlando

Séjour de 2 nuits en avril 2024
Réponse de Jackie le 26 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

melissa, huntington park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 3 nuits en avril 2024
Réponse de Jackie le 6 mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Xavier

Les points forts : Propreté, personnel et service, équipements
The rooms a/c did not work so it was very warm and uncomfortable
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 6 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Zhilbert, glendale

Séjour de 2 nuits en mars 2024
Réponse de Jackie le 6 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en janvier 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen hotel! Muy bonito , tranquilo , parking gratis y los cuartos muy bonitos ! 10/10
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Meira, White Plains

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Great location. Great pool. However, not enough outlets in the room. My husband and I had to carefully plan when to charge our devices. No dresser with drawers and the hanging bar in the closet was so low, it wasn’t usable for long dresses. There was not a single garbage can on the property (except for the pool area), so if we had anything to throw out, we had to carry it all the way back to the room. Dinner is served by the bar. The menu was very limited, the food came cold, and we had to ask for cutlery, napkins, pen to sign the check …, in short, when you stay in a beautiful hotel like this, it is the small details that matter,
Séjour de 3 nuits en avril 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Autumn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay here! Staff was amazing, room was clean and comfortable, and the ambiance of the pool is great. Would definitely recommend, and can’t wait to come back!
Séjour de 2 nuits en avril 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos, Anaheim Hills

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing I didn't like is that for the price of the rooms, they should put two bottles of water in the room as a courtesy. There was no water or mini bar, it is a bit inconvenient to have to go get water after midnight until the reception, my room was far away.
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Cheri

Séjour de 1 nuit en avril 2024
Réponse de Jackie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Karine

Понравилась персонал обслуживание
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Esperanza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We needed to check very carefully our invoice due to the hotel trying to charge breakfast that I already paid to Expedia
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucrecia E

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location,clean
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raquel

Séjour de 1 nuit en avril 2024
Réponse de Jackie le 15 mai 2024
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4/10 Médiocre

Carlos

Séjour de 1 nuit en avril 2024
Réponse de Jsckie le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashot

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela, Buena Park

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Séjour de 2 nuits en avril 2024
Réponse de Jackie le 6 mai 2024
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10/10 Excellent

Ray

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful redort
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 23 avr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Andrea

The staff is so nice. A bit pricey
Séjour de 1 nuit en avril 2024
Réponse de Jackie le 12 avr. 2024
Thanks for staying with us. We appreciate your feedback!