Avis sur Palm Mountain Resort and Spa
Palm Mountain Resort and Spa
155 S Belardo Road, Palm Springs, CA
Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
22 août 2023
Séjour de 3 nuits en août 2023
Réponse de patty le 24 août 2023
Dear Olivier,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. I'm happy to know that you found the hotel clean and comfortable. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we created a memorable stay. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Freddy
24 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Freddy
Séjour de 4 nuits en avril 2023
Réponse de patty le 26 avr. 2023
Dear Freddy,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the ten out of ten ratings, and knowing we helped to create a memorable stay. We hope to welcome you back again soon.Thank you,Patty DavisGeneral Manager
6/10 Satisfaisant
LUDWIG
17 nov. 2021
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Fuyez pauvre fous, cet hôtel mérite un 3/10
LUDWIG
Séjour de 1 nuit en novembre 2021
Réponse de GM le 26 nov. 2021
Cher Ludwig,
Merci beaucoup d'avoir pris le temps de laisser votre avis sur votre expérience au Palm Mountain Resort and Spa. Nous sommes très reconnaissants car chaque avis nous permet de nous améliorer.
Tout d'abord, je tiens à vous présenter mes plus sincères excuses pour les désagréments que vous avez rencontrés lors de votre séjour. Pour cette raison, je voudrais parler avec vous. Pourriez-vous me contacter directement au resort ? Je veux m'assurer que nous faisons tout notre possible pour que cela se passe bien pour vous.
Deuxièmement, et malgré ces lacunes de notre part, je suis heureux de lire que notre réceptionniste francophone a pu vous aider. Je vais lui faire part de votre commentaire et je suis certain qu'elle sera encouragée par vos aimables remarques.
Encore une fois, merci beaucoup pour votre temps, et j'ai hâte d'avoir de vos nouvelles.
Sincèrement,
Directeur général
10/10 Excellent
Lizette
Voyage en groupe
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lizette
Séjour de 1 nuit en mai 2024
10/10 Excellent
Khaled
Voyage en famille avec de jeunes enfants
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khaled
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jacquelyn
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacquelyn
Séjour de 1 nuit en mai 2024
2/10 Horrible
Arman
Voyage en groupe
27 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Arman
Séjour de 2 nuits en mai 2024
10/10 Excellent
Xuechun
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xuechun
Séjour de 1 nuit en mai 2024
8/10 Bien
james w
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
james w
Séjour de 1 nuit en mai 2024
Réponse de patty le 28 mai 2024
Dear James,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. As part of our renovation, we'll have new mattresses. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Anna
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en mai 2024
Réponse de patty le 23 mai 2024
Dear Anna,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Will
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will
Séjour de 1 nuit en mai 2024
8/10 Bien
Franko
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Franko
Séjour de 5 nuits en mai 2024
Réponse de patty le 23 mai 2024
Dear Franko,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Sylvia
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvia
Séjour de 1 nuit en mai 2024
Réponse de patty le 23 mai 2024
Dear Sylvia,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
6/10 Satisfaisant
Araceli
Voyage en groupe
20 mai 2024
Les points forts : Propreté et personnel et service
Araceli
Séjour de 2 nuits en mai 2024
Réponse de patty le 23 mai 2024
Dear Araceli,Thank you for choosing the Palm Mountain Resort and Spa during your recent visit to Palm Springs. We appreciate your business and for taking the time to provide your review and rating of our hotel. We genuinely appreciate our guest feedback as we continuously work to improve our guest experience. There are so many great restaurants and bars within minutes of the hotel. We might not have a pool bar, but we have a relationship with a restaurant that will deliver food and beverages to the pool between 9 am and 3 pm. We hope to see you soon. Have a great summer. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Lisa
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mai 2024
Réponse de patty le 21 mai 2024
Dear Lisa,Thank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Omar
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omar
Séjour de 2 nuits en mai 2024
Réponse de patty le 21 mai 2024
Dear Omar,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We look forward to your next visit. Thank you,Patty DavisGeneral Manager
8/10 Bien
Robert, Laguna Niguel
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de patty le 23 mai 2024
Dear Robert,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating and are happy to know you enjoy our location. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Tab
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tab
Séjour de 2 nuits en mai 2024
Réponse de patty le 23 mai 2024
Dear TabThank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Apolonia
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Apolonia
Séjour de 1 nuit en mai 2024
Réponse de patty le 21 mai 2024
Dear Apolonia,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review you recently completed, and it makes me happy to read the notes you left about our team. I will share your comments with them. Your feedback is essential to our efforts to improve the guest experience continuously, and your comments are greatly appreciated.Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Peter
Voyage d’affaires, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mai 2024
Réponse de patty le 21 mai 2024
Dear Peter,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed, and it makes me proud to read the notes you left about our team. I will share your comments with them. Your feedback is essential to our efforts to improve the guest experience continuously, and your comments are greatly appreciated.Sincerely,Patty DavisGeneral Manager
8/10 Bien
Harold
Voyage en couple
18 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Harold
Séjour de 7 nuits en mai 2024
Réponse de patty le 21 mai 2024
Dear Harold,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed, and I'm sorry the elevator wasn't working. We were at the mercy of the elevator company and getting the parts. We strive to accommodate all of our guests and their needs. It will be up and running this week. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Scott
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en mai 2024
Réponse de patty le 21 mai 2024
Dear Scott,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
steven
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
steven
Séjour de 1 nuit en avril 2024
Réponse de patty le 21 mai 2024
Dear Steven,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
8/10 Bien
Cristina
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristina
Séjour de 1 nuit en mai 2024
Réponse de patty le 21 mai 2024
Dear Cristina,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Alba
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alba
Séjour de 3 nuits en avril 2024
Réponse de patty le 17 mai 2024
Dear Alba,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments, and it's great to know your whole family enjoyed their time here. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Stephanie, Costa Mesa
14 mai 2024
Stephanie
Séjour de 3 nuits en février 2024
Réponse de patty le 16 mai 2024
Dear Stephanie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Mary, Fullerton
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en mai 2024
Réponse de patty le 28 mai 2024
Dear Mary,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.Good News! We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
6/10 Satisfaisant
mary
Voyage en couple
11 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
mary
Séjour de 2 nuits en mai 2024
Réponse de patty le 13 mai 2024
Dear Mary,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.I'm sorry your check-in process was not as smooth as it should have been. She is still learning.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
8/10 Bien
Marcus
Voyage en groupe
10 mai 2024
Les points forts : Propreté et équipements
Marcus
Réponse de patty le 11 mai 2024
Dear Marcus,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and an overall brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Lisa
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en mai 2024
Réponse de patty le 11 mai 2024
Dear Lisa,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
8/10 Bien
Alba
Voyage en couple
9 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alba
Séjour de 1 nuit en mai 2024
Réponse de patty le 11 mai 2024
Dear Alba,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Kirkland
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kirkland
Séjour de 3 nuits en avril 2024
Réponse de patty le 7 mai 2024
Dear Kirkland,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
6/10 Satisfaisant
Cris
Voyage en famille
4 mai 2024
Cris
Séjour de 3 nuits en février 2024
Réponse de patty le 6 mai 2024
Dear Cris,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. I'm very concerned that you didn't feel safe enough during your stay. What you noticed is a new occurrence that we haven't faced before. We are working with our staff and security to ensure this isn't an ongoing problem.Sincerely,Patty DavisGeneral Manager
8/10 Bien
Garrett
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Garrett
Séjour de 3 nuits en avril 2024
Réponse de patty le 3 mai 2024
DearThank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager
8/10 Bien
Paris
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paris
Séjour de 1 nuit en avril 2024
Réponse de patty le 3 mai 2024
Dear Paris,Thank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager
10/10 Excellent
faleolo
Voyage en couple
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
faleolo
Séjour de 1 nuit en avril 2024
Réponse de patty le 29 avr. 2024
Dear Faleolo,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed, and I'm happy that Charmaine provided you with friendly service, but very disappointed to hear about the other person. I will share your comments, both positive and negative with the individual team members. Your feedback is essential to our efforts to improve the guest experience continuously, and your comments are greatly appreciated.Sincerely,Patty DavisGeneral Manager
8/10 Bien
Stephen Anthony
Voyage en couple
28 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Stephen Anthony
Séjour de 6 nuits en avril 2024
Réponse de patty le 29 avr. 2024
Dear Stephen,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
6/10 Satisfaisant
Cinthia
Voyage en couple
28 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Cinthia
Séjour de 1 nuit en avril 2024
Réponse de patty le 29 avr. 2024
Dear Cinthia,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our guest service team. I want to take this opportunity to apologize, as this is not how we typically care for our guests. I cannot leave our contact information via this platform, but I would like to understand the issues, so we can address this immediately. You can call the hotel and ask for me. I look forward to hearing from you. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Victor Diaz
27 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Victor Diaz
Séjour de 1 nuit en avril 2024
Réponse de patty le 29 avr. 2024
Dear Victor,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. Despite the issues with the room, it appears you enjoyed your stay. We appreciate you letting us know about the cleanliness and smell. We will address that immediately. Thank you again for taking the time to provide your feedback. Sincerely,Patty DavisGeneral Manager
2/10 Horrible
july
24 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
july
Séjour de 1 nuit en mars 2024
Réponse de patty le 28 avr. 2024
Dear July,Please allow me to thank you for your review and staying at Palm Mountain. I had the chance to see your rating and read the review that you posted. I was concerned to hear about your experience with your guest room and the lack of attention to detail. I apologize for your experience, as we take our reviews seriously. I will use your feedback as a coaching tool to prevent that problem. We know this will not change your experience, but I hope you feel confident we have heard your concerns. If you wish, I can be reached by calling the resort and asking for me. Unfortunately, I cannot provide any direct contact information in my response. Again, our sincere apologies,Patty DavisGeneral Manager
8/10 Bien
Scott
Voyage en famille
24 avr. 2024
Les points forts : Propreté et personnel et service
Scott
Séjour de 2 nuits en avril 2024
Réponse de patty le 28 avr. 2024
Dear Scott,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
8/10 Bien
Betina
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Betina
Séjour de 1 nuit en avril 2024
Réponse de patty le 29 avr. 2024
Dear Betina,I appreciate you taking the time to share your feedback from your recent stay with us. I am glad you enjoyed your stay, but there is one big exception. It appears that it was a human error to move someone to the room without updating it in our system. We will use this opportunity to continue to train our team on the steps necessary to successfully move a guest from one room to another in our reservation system. Thank you for your patience and understanding. Sincerely,Patty DavisGeneral Manager
10/10 Excellent
Julio
Voyage en couple
21 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Julio
Séjour de 1 nuit en avril 2024
Réponse de patty le 21 avr. 2024
Dear Julio,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Anthony
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en avril 2024
Réponse de patty le 22 avr. 2024
Dear Anthony,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating and know we helped to create a memorable stay. I'm sorry you had issues with parking, but that doesn't happen very often. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Brian
Voyage en groupe, Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en avril 2024
Réponse de patty le 21 avr. 2024
Dear Brian,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the five-star rating. It makes us happy to know you loved your stay and will be back. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
2/10 Horrible
Arkadi
15 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arkadi
Séjour de 3 nuits en avril 2024
Réponse de patty le 16 avr. 2024
Dear Arkadi,We are so sorry for any issues you may have experienced during your stay with us. If you wish to discuss this further, I can be reached by calling the resort directly. Unfortunately, I cannot provide direct contact information via my response, but you can call the resort and ask for me. I would like to have a better understanding of your experience so we can make the necessary changes. My sincere apologies, Patty Davis General Manager
10/10 Excellent
steven
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steven
Séjour de 1 nuit en mars 2024
Réponse de patty le 13 avr. 2024
Dear Steven,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, and the five-star rating, and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager
8/10 Bien
Dongmin
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dongmin
Séjour de 1 nuit en avril 2024
Réponse de patty le 10 avr. 2024
Dear Dongmin,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
10/10 Excellent
Monica
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica
Séjour de 5 nuits en avril 2024
Réponse de patty le 10 avr. 2024
Dear Monica,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager
8/10 Bien
kathy, South Pasadena
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kathy
Séjour de 2 nuits en avril 2024
Réponse de patty le 8 avr. 2024
Dear Kathy,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. We will address the issue with the A/C unit and the toilet so future guests do not need to worry. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager