2 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Margaritaville Resort Palm Springs

4 out of 5
Margaritaville Resort Palm Springs
1600 N Indian Canyon Drive, Palm Springs, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 846 avis sur 1950." "
Note des voyageurs de 8 (Bien), d’après 447 avis sur 1950." "
Note des voyageurs de 6 (Satisfaisant), d’après 315 avis sur 1950." "
Note des voyageurs de 4 (Médiocre), d’après 188 avis sur 1950." "
Note des voyageurs de 2 (Horrible), d’après 154 avis sur 1950." "

8,0/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sebastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pascal

Séjour de 2 nuits en août 2022

4/10 Médiocre

Loreen

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The positive: The bed was very comfortable, and the room was clean. Everyone that works there seems to be very nice. The negative: The facility is good, but for May, the pool was extremely warm. The pool bathrooms needed to be attended to more on the weekends. There was no toilet paper in all of the stalls. Our room needed to be updated. The bathtub was missing a large section of the porcelain in the tub, and there was mold growing outside of the shower.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

MARGARITA

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff at the 5 o clock pool are rude, and they are just looking out for who is bringing outside drinks. I understand it’s business, however blaming someone for something they didn’t know is offensive and gets you in a hostile mood . The girls at the bar are rude and they find it hard to service anyone.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was wonderful. It's 5'Oclock pool was nice, plenty of towels & lounge chairs. We ended up with the very end room on the edge of the property. I called about the toliet had a leak and kept having a LOUD noise when it came on. It didn't get fixed during our stay. Good thing we brought earplugs!!! The Spa & massage was wonderful. Virginia Buchanan
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Hello Virginia,We're glad to hear you enjoyed our friendly service and many onsite engaging amenities. We apologize for any issues you encountered during your stay, and we will be sure to investigate what happened and address these inconveniences. We thank you for your feedback, and we hope you will consider staying with us again soon.Fins Up!

2/10 Horrible

Omry

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No constant maintenance of property
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Hello Omry,Thank you for your recent stay, and we appreciate you sharing your comments. We're sorry to hear we were unable to meet your expectations and for any concerns you encountered during your time with us. Your feedback is essential and allows us to continually review guest satisfaction and areas where we could be doing better. We're grateful for your valuable input, and we hope to have the opportunity to impress you on another occasion.Fins Up!

10/10 Excellent

Maryanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort was such a pleasant surprise. Great decor, rooms were so cute and clean, pool was well kept, food was amazing (even at the pool), staff was very courteous and pleasant and I wish I stayed longer
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Hello Maryanne,Thank you for your excellent review! We're thrilled that you enjoyed the decor, fantastic rooms, relaxing pool, and amazing food. Our team looks forward to welcoming you back for an even greater stay in the future!Fins Up!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Relaxation!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Hello Michael,We are thrilled you had a splendid stay with us at Margaritaville Resort Palm Springs! Thank you for sharing your thoughts, and we cannot wait to see you again soon for another fantastic visit.Fins Up!

8/10 Bien

Fahria

Voyage en famille
Les points forts : Personnel et service et équipements
Property is very old and not well maintained. Found bugs and flies inside the room. Should do pest control regularly. The pool area was very nice. The food was great. The dining area was also very beautiful.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Hello Fahria,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful pool area and delicious food, we are sorry you didn't have the perfect visit we wish for all of our guests. What you described is not a typical experience on our property, and we're quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure there are no concerns. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you further.Fins Up!

8/10 Bien

edlin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Getting around the resort was quite difficult. The shower wasn't working properly, the water was coming out from the bottom and the shower head.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Hello Edlin,Thank you for taking the time to leave a review about your recent stay. It saddens us to hear that we did not quite meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. We will discuss your report with our maintenance team to ensure the shower head issue is corrected. We are thankful for your feedback and hope to see you again on your next visit to Palm Springs.Fins Up!

4/10 Médiocre

Oshrit

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were excited to stay at this property as It looked beautiful in the photos. I called the resort prior to booking to confirm they have a crib (not playpen, a crib) and was informed yes. Upon arrival to the resort we requested a crib and told they only have playpens. The playpen was small for my child and extremely uncomfortable with little to no cushion. Our room had several stains on the bed frame, couch and blood on the curtain. The bathtub in our room drained so slow that the residue would just float up top. The staff at the property were lovely. Christopher at the bar and our waitress at the restaurant were lovely. The pool itself was whatever. Every time someone upstairs would flush their toilet it sounded like there was water pouring in the walls.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Hello Oshrit,Thank you for choosing to stay with us during your recent trip. While we're glad our friendly service was a highlight of your visit, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any miscommunication there was regarding the availability of a crib. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Fins Up!

8/10 Bien

D

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room I stood in had a crack running down the middle of the room that looked like old water damage and smelled like mildew. The bathroom was pretty dirty (hair all over the place). The toilet barely flushed as well. I did notice that other buildings were being renovated so hopefully it’ll be renovated soon. Staff was very friendly and helpful. It was Prom night so there was about 100 minors that rented multiple rooms to party in. Security was out and about trying to maintain the minors. I didn’t go to Palm Springs to stay in the room so the condition of the room didn’t really matter.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Hello D,Thank you for your feedback. We're glad our staff was friendly and helpful during your stay. However, we apologize for the condition of your room and the inconvenience it caused. We appreciate your patience and understanding as we work on renovating our buildings to provide a better experience for our guests. Your comments about the cleanliness and the bathroom issues will be addressed with our housekeeping team to ensure improvements are made. We hope you had a great time in Palm Springs despite these issues and hope to welcome you back to see the improvements firsthand.Fins Up!

10/10 Excellent

Amanda

Séjour de 1 nuit en mai 2024

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Stephanie,At Margaritaville Resort Palm Springs, providing exceptional service is a top priority for us, and it's wonderful to know that our team made a positive impression on you. Your kind words motivate us to continue delivering outstanding hospitality, and we can't wait to welcome you back for another enjoyable stay.Fins Up!

6/10 Satisfaisant

alicia

Séjour de 1 nuit en mai 2024

8/10 Bien

Elizabeth

Voyage en groupe
Les points forts : Propreté et équipements
Margaritaville is an older revamped hotel. The standard king rooms are clean, but older than the updated suites we saw. The pool and spa amenities were excellent. The food at the one restaurant has a delicious breakfast. Overall, I would only stay there again if someone else chose it for me.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Elizabeth, Thank you for being our guest at Margaritaville Resort Palm Springs and sharing your review. We're pleased to hear that our clean, comfortable rooms, excellent spa and pool services, and tasty breakfast positively impacted your stay with us. It would be our pleasure to welcome you back the next time you're in the area!Fins Up!

10/10 Excellent

Adnan, Irvine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mai 2024

8/10 Bien

Wendy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
My room was available for early check-in. The staff is really friendly and welcoming. Love staying here
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Wendy,We appreciate you sharing your experience at Margaritaville Resort Palm Springs. We're glad we could accommodate your early arrival, and it's lovely that our friendly team members made your stay even better. Come back soon!Fins Up!

8/10 Bien

dalia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room size was perfect, pool and poolside bar 10/10. Will definitely be returning
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Dalia,Thank you for choosing Margaritaville Resort Palm Springs! It was a pleasure to welcome you, and we're thrilled to learn you had a great time in our comfortable accommodations and fantastic poolside bar. We look forward to seeing you again for more fun in the sun! Fins Up!

8/10 Bien

MONA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was perfect
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Mona,We're delighted you had a great experience at Margaritaville Resort Palm Springs. It's good to hear our prime location worked well for your plans, and we trust you had the comfortable stay we are known for. We look forward to welcoming you back for an even better time soon.Fins Up!

10/10 Excellent

Brandi

Voyage en famille
Les points forts : Équipements
.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Brandi,Thank you for your perfect rating! It was such a pleasure having you here, and we hope you return soon.Fins Up!

6/10 Satisfaisant

Nicole

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I heard so many great things about this resort, however, very disappointed. AC in rooms do not work well. Pool area not clean, staff does not clean area throughout the day, the pool temperature was like bath water, pools were dirty, areas around the pools dirty, we had a cabana and they would not clean up empty bottles and area, it took forever to get service. Although our servers were super nice. I was not impressed and probably will not return.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Nicole,Thank you for taking the time to share your thoughts on your recent stay. We are disappointed that, although you received friendly service from our team, other aspects of your time with us did not meet your expectations for our resort. We understand how impactful a negative experience can be on your vacation, so rest assured, we are looking into the issues brought up in your report. We appreciate receiving your feedback, and we hope you will consider revisiting us for a better overall stay.Fins Up!

8/10 Bien

BARBRA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Looks like a lot of maintence is being done. Room was clean, but air vents need to be cleaned out lots of dust.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Barbra,Thank you for your feedback regarding your recent stay at Margaritaville Resort Palm Springs. We're pleased to hear that you found your room clean, although we apologize for any inconvenience caused by the dust in the air vents. We'll address this promptly to ensure your next visit is even more comfortable. Fins Up!

10/10 Excellent

Laura Rebekah Roberts

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome place to say. Complementary bikes were amazing to have - located a block away from beautiful neighbourhoods and 8 min bike to downtown Both pools were amazing - only complaint was the heated pools were too hot come 3 pm in the desert ….. Will be back next year. For sure .
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Hello Laura,Thank you for your glowing review of Margaritaville Resort Palm Springs! We're delighted you had an awesome stay and enjoyed our complimentary bikes for exploring our beautiful neighborhoods and reaching downtown conveniently. It's also wonderful to hear you loved both of our pools, although we'll address the temperature concern promptly. We can't wait to welcome you back for another fantastic experience next year!Fins Up!

8/10 Bien

Curt

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Hello Curt,It was a pleasure hosting you at Margaritaville Resort Palm Springs and we hope to see you again.Fins Up!

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Zalak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Mallory

Les points faibles : Propreté
Séjour de 2 nuits en mai 2024

8/10 Bien

Paul, Costa Mesa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Hello Paul,Thank you for staying with us and taking the time to leave us a review. We're glad our location worked well for your trip, and we invite you to stay with us again the next time you're in the area.Fins Up!

10/10 Excellent

MARSHA

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff and pools.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Hello Marsha,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our sparkling pools and exemplary service hit the mark for you. Thank you for your perfect rating, and we hope you return soon! Fins Up!

8/10 Bien

Douglas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024

8/10 Bien

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 mai 2024
Hello Lauren,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us!Fins Up!

10/10 Excellent

Tania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was god
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Hello Tania,We loved hosting you at Margaritaville Resort Palm Springs. It's fantastic that you had a good stay with us in Palm Springs! Our team hopes to welcome you back soon!Fins Up!

8/10 Bien

Myung

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I like the pool.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Hello Myung,Thank you for choosing Margaritaville Resort Palm Springs! We're glad you enjoyed the pool, and we hope to see you again soon.Fins Up!

10/10 Excellent

Serena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great pool bar and staff!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Hello Serena,We loved hosting you at Margaritaville Resort Palm Springs. It's fantastic that you enjoyed your time at our thatched-roof poolside tiki bar! Please come back soon!Fins Up!

10/10 Excellent

Cynthia J

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was so relaxing and they had everything there so you didn’t have to be driving out! I just did not like the view that I got it, I tried to change it and they didn’t have anything else available for me. The view was really bad, make sure when you book that you get a pool view or at least the garden view.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Hello Cynthia,Thank you for choosing Margaritaville Resort Palm Springs. We're pleased you found our resort relaxing and convenient, with everything you needed on-site. However, we apologize that we were unable to accommodate your room change request. Your advice to future guests is appreciated, and we hope to have another opportunity to host you and ensure a stay that fully meets your expectations.Fins Up!

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place to stay with family. Kids had a great time. The games around the pool area were a great touch.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Hello Tammy,Thank you for your five-star review! We're thrilled to hear that your family had a wonderful stay and that the kids enjoyed the games around the pool area. We look forward to welcoming you and your family back for another FINtastic visit!Fins Up!

10/10 Excellent

Angela, Quakertown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

2/10 Horrible

monica

Voyage en famille
Les points faibles : Personnel et service
The pool service was terrible, overcharged for items we did not order and pool bar staff decided to add their own tip to our bill without consent. Tried to address to check out staff in the morning which was not helpful, I was told to speak to pool staff. No manager was available & Quite difficult to contact a pool staff member the following morning when checking out.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Monica,Please accept our apologies for any disappointment with the pool service and any challenges resolving this while you were here. Feedback from our guests is always appreciated as it helps us improve. We welcome you to reach out to us offline for further assistance, and we hope you'll consider staying with us again for a more seamless stay in the future.Fins Up!

10/10 Excellent

julio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay for a vacation
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Julio,We're delighted you enjoyed your stay at Margaritaville Resort Palm Springs! Please come see us again soon for another unforgettable journey to paradise.Fins Up!

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay at Margaritaville. Room was nice and clean, many amenities to enjoy (pools, spa, restaurant, etc). Only reason why I’m not giving it 5 stars is due to mold spotted in the spa area.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Janet,Thank you for your review and for choosing Margaritaville Resort Palm Springs. We're glad you enjoyed your stay and the various amenities we offer. However, we apologize for any inconvenience during your stay. Rest assured, we take cleanliness concerns seriously and will address this matter promptly to ensure a better experience for our guests going forward. We appreciate your feedback and hope to welcome you back in the future.Fins Up!

8/10 Bien

Eric

Voyage en famille
It’s what I remember
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Eric,Thank you for reviewing your recent stay at Margaritaville Resort Palm Springs. We appreciate your feedback and are glad your experience aligned with your expectations. If there's anything specific you'd like to share on how we can make your next trip to paradise an exceptional one, please feel free to reach out and let us know! It was a pleasure having you join us, and we hope you'll consider returning for another great stay in the future.Fins Up!

2/10 Horrible

Ana

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katherine is the most rude unprofessional person my grandma passed away and she didnt want to cancel so I had to ask a family member to send me a pic of my grandma dead on her bed because she didn’t believe me what a horrible lady we will never reserve a reservation or at all here don’t stay there this lady has a black heart
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Hello Ana,Thank you for sharing your experience. We're truly sorry to hear about your loss and the difficulties you encountered during such a sensitive time. We will address your concerns with our team to ensure a more compassionate approach in the future. Your feedback is important to us, and we hope to have another opportunity to serve you better.

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It’s a nice property overall. The staff are friendly except for the lady that checked us in. She was rude.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Maria, Thank you for choosing Margaritaville Resort Palm Springs and sharing your review. We're happy to hear that our beautiful property and friendly staff were the highlights of your stay. That being said, we're sorry to hear about what you described regarding the service at the front desk. We will investigate internally to ensure our high standards of hospitality are always being upheld across our property. It was a pleasure having you here, and we hope you'll consider returning for an even more extraordinary experience in the future. Fins Up!

10/10 Excellent

Amparo

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I loved the lobby check in! Super nice and helpful.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Amparo,It was such a pleasure to welcome you to Margaritaville Resort Palm Springs! We're delighted you had an enjoyable check-in experience and that our team reflected our ongoing commitment to delivering exemplary service. Thank you for your perfect rating, and we hope you return soon! Fins Up!

8/10 Bien

Randolph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool area st 5 o'clock bar is outstanding.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Randolph,We're so glad our fantastic pool area impressed you, and we thank you for your feedback. Please feel free to reach out to us and let us know if there is anything we can do to ensure your next trip to paradise is an exceptional one! It was a pleasure having you here, and we hope you'll visit us again soon at Margaritaville Resort Palm Springs.Fins Up!

10/10 Excellent

CAtherine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great and relaxing friendly staff
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Catherine,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!Fins Up!

6/10 Satisfaisant

Susan

Voyage en groupe
Les points forts : Propreté et équipements
We had a back bedroom in building 4. Quite a distance from the lobby so be prepared to walk. Pool area was very nice and had the best service. We forgot a water bottle in the room and a cover up at the pool. We called, we completed a form on line twice! We called again and left messages and no one returned our messenges. Very disappointed. Rooms were clean and room service was really good. Just disappointed in response to our lost goods.
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 13 mai 2024
Hello Susan,Thank you for taking a moment to let us know about your experience. We are pleased you enjoyed our clean accommodations, sparkling pool, and delicious room service; however, we apologize for any concerns regarding your items. Please feel free to reach out to us offline so we may gather more information and assist you better. It was a pleasure having you stay with us, and we look forward to hearing from you.Fins Up!

10/10 Excellent

Maxine, Pompano Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing and comfortable
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 11 mai 2024
Hello Maxine,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you as our guest recently, and we are delighted you were comfortable during your stay. We hope to welcome you back for another relaxing Margaritaville experience soon!Fins Up!

6/10 Satisfaisant

Sueanna

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
My pillows were purple and stains in the sheets and someone charged drinks to my room but overall my son had a good birthday so thank you
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 11 mai 2024
Hello Sueanna,Thank you for being our guest and sharing your feedback. While we are honored you chose to celebrate your son's birthday with us and delighted he had a nice stay, we are sorry you had a couple of concerns. Your comments will be shared with the team to ensure we always offer our best. If you still have unresolved billing concerns, do not hesitate to reach out to us. Our lines are open, and we want to ensure everything is as it should be. Fins Up!