Avis
7,2
Bien
7,2/10
Propreté
8,0/10
Personnel et service
6,8/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
19 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Pete/GM le 20 déc. 2023
Bonjour Stéphane,Merci d'avoir pris le temps de répondre. Nous apprécions les commentaires de nos clients car c'est le meilleur moyen pour nous de savoir ce que vous avez aimé et les domaines que vous aimeriez voir améliorer.Nous constatons que vous avez effectué une réservation non remboursable et nous comprenons l'expérience que vous avez décrite. Nous reconnaissons également le besoin urgent d’amélioration de cette propriété et l’énorme potentiel de hausse. Et c'est pourquoi nous l'avons acheté. La famille qui était auparavant propriétaire de la propriété l'exploitait comme un motel Days Inn. Et a répondu aux besoins de ce segment de marché. Et nous voyons un avenir bien meilleurNous comprenons que cette propriété n’est pas encore ce qu’elle peut devenir. Il y a beaucoup de travail à faire et notre entreprise est préparée à cette tâche. Le Palm Coast Inn & Suites a de « bons os », il a moins de dix ans, un excellent emplacement et est désormais le seul établissement IHG entre St Augustine et Daytona.Je suis désolé que cette visite ne corresponde pas à tout ce que vous attendez d’IHG. Nous espérons que dans les mois à venir, vous nous offrirez une autre opportunité de répondre à vos besoins d'hébergement et de vous montrer à quel point un séjour à Palm Coast peut vraiment être agréable !
2/10 Horrible
ALAIN
Voyage en famille
5 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ALAIN
Séjour de 1 nuit en février 2023
8/10 Bien
Philippe
19 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philippe
Séjour de 1 nuit en mars 2020
Réponse de John le 26 mars 2020
Thank you for staying with us. Your feedback is greatly appreciated.
10/10 Excellent
Marie-Hélène
6 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie-Hélène
Séjour de 1 nuit en juillet 2019
Réponse de John le 6 août 2019
Thank you for staying with us. Your feedback is greatly appreciated
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
18 juil. 2019
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
6 mai 2019
Les points forts : Personnel et service et équipements
Voyageur vérifié
Séjour de 1 nuit en mai 2019
8/10 Bien
Alain
2 avr. 2019
Les points faibles : Propreté
Alain
Séjour de 2 nuits en mars 2019
Réponse de John Smarsh le 3 avr. 2019
thank you for your stay with us. and your review
6/10 Satisfaisant
Voyageur vérifié
3 mars 2019
Voyageur vérifié
Séjour de 1 nuit en février 2019
2/10 Horrible
Edgar
Voyage en groupe
12 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgar
Séjour de 1 nuit en mai 2024
Réponse de Pete/GM le 13 mai 2024
Hi Eddie, Thank you for taking the time to write. First things first...Your feelings are valid. Perhaps you have been hurt by previous vendors and are wary of it happening to you again. The way you've described last week's events paints our hotel in the light of using Bait&Switch tactics. As we assured you in person, and I assure you now, those sorts of low-brow tactics are the bane of our industry; the type we, and our parent company, InterContinental Hotels Group, work diligently to avoid. For the benefit of travelers who read this forum, we are obliged to provide the complete story.You booked at a third-party website. Our property did not receive your reservation from them on time (and you are aware of that).Instead of making you wait for the booking to download, we offered to book you a room at the daily rate and replace it with the booking you made at the third-party site when it arrived. And later that night, it did. When it was received, we mapped those terms to your booking, and you paid only the amount you originally agreed to.
8/10 Bien
Marie
Voyage en couple
10 mai 2024
Les points forts : Équipements
Marie
Séjour de 1 nuit en mai 2024
Réponse de Pete/GM le 10 mai 2024
Hello Marie, Thank you for taking the time to respond and we are glad you enjoyed your stay. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
8/10 Bien
Carmen
24 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Carmen
Séjour de 1 nuit en avril 2024
Réponse de Pete/GM le 24 avr. 2024
Hi CarmenThank you for taking the time to share your thoughts. We treasure all feedback from our guests.Your point is valid and I completely understand. I apologize for the bathroom's lack of cleaning, that is far from the norm for our guests, and we don't want this to happen again. ps: the full renovation begins in June and we will have fully fledged IHG property for you by January'25
4/10 Médiocre
Joseph
14 avr. 2024
Les points faibles : Propreté et personnel et service
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Pete/GM le 15 avr. 2024
Hello Joseph, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
10/10 Excellent
Miranda
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miranda
Séjour de 1 nuit en avril 2024
Réponse de Pete/GM le 15 avr. 2024
Thank you Miranda It was an honor to be your host and we are glad you enjoyed the southern hospitality!
10/10 Excellent
Allen
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allen
Séjour de 1 nuit en avril 2024
10/10 Excellent
Edward
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 2 nuits en mars 2024
2/10 Horrible
Ines
Voyage en famille
17 mars 2024
Ines
Séjour de 1 nuit en mars 2024
Réponse de Pete/GM le 18 mars 2024
Booking rooms off of the web for 3rd party hotel rooms includes a level of risk. In general, Expedia is a solid hotel partner. Expedia is not my company, but I apologize that this happened to you at all
10/10 Excellent
Matheus
16 mars 2024
Matheus
Séjour de 1 nuit en janvier 2024
Réponse de Pete/GM le 18 mars 2024
Thank you Matheus - it was an honor to be your host!
2/10 Horrible
Stephanie
12 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mars 2024
Réponse de Pete/GM le 12 mars 2024
Hello Stephanie, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
2/10 Horrible
timothy
10 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
timothy
Séjour de 3 nuits en mars 2024
Réponse de Pete/GM le 11 mars 2024
Hello Timothy, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
10/10 Excellent
shelley, Spartanbarg
5 mars 2024
Les points forts : Propreté et personnel et service
shelley
Séjour de 1 nuit en mars 2024
Réponse de Pete/GM le 11 mars 2024
Thank you Shelley
4/10 Médiocre
James
3 mars 2024
James
Séjour de 1 nuit en mars 2024
10/10 Excellent
Zulma
3 mars 2024
Zulma
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Christopher
Voyage en groupe
20 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Christopher
Séjour de 4 nuits en février 2024
Réponse de Pete/GM le 20 févr. 2024
Hi ChrisThank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement.We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter futureWe understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona.I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
6/10 Satisfaisant
Timothy
18 févr. 2024
Les points forts : Personnel et service
Timothy
Séjour de 1 nuit en février 2024
Réponse de Pete/GM le 19 févr. 2024
Hello Timothy, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
10/10 Excellent
Jodi
11 févr. 2024
Jodi
Séjour de 1 nuit en février 2024
Réponse de Pete/GM le 28 févr. 2024
Thank you Jodi, 55" smart TVs are coming this summer
10/10 Excellent
Lisa
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en février 2024
Réponse de Pete/GM le 11 mars 2024
Thanks, Lisa!
10/10 Excellent
Eric
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en janvier 2024
Réponse de Pete/GM le 11 mars 2024
Thanks, Eric!
10/10 Excellent
Minna
23 janv. 2024
Les points forts : Propreté
Minna
Séjour de 2 nuits en janvier 2024
10/10 Excellent
William
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
William
Séjour de 1 nuit en janvier 2024
8/10 Bien
David
15 janv. 2024
David
Séjour de 3 nuits en janvier 2024
10/10 Excellent
stanley
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
stanley
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Margaret
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 4 nuits en décembre 2023
Réponse de Pete/GM le 8 janv. 2024
Thank you Margaret- it was a pleasure hosting you and your family
6/10 Satisfaisant
Janna Jean
6 janv. 2024
Janna Jean
Séjour de 1 nuit en décembre 2023
Réponse de Pete/GM le 12 mars 2024
Hello Janna, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
6/10 Satisfaisant
Leyla
Voyage en couple
3 janv. 2024
Les points forts : Personnel et service et équipements
Leyla
Réponse de Pete/GM le 3 janv. 2024
Hello Leyla, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
8/10 Bien
Julio
Voyage en famille, Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
DARKO, PARKLAND
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
DARKO
Séjour de 1 nuit en décembre 2023
Réponse de Pete/GM le 11 mars 2024
Hello Darko, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
2/10 Horrible
Amberlynn
30 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Amberlynn
Séjour de 3 nuits en décembre 2023
Réponse de Pete/GM le 30 déc. 2023
Thank you for sharing your experience Amberlynn, and we apologize that it was not all that you expected. We bought this property from a failing Days Inn a few months ago and are improving the property and building up staff as quickly as the business volume will allow. We hope you enjoyed seeing all the improvements in progress and the brand new paint that was recenlty completed!Until we can offer Stayover service, we offer Refresh upon Request. Call the Front Desk and we bring anything you need!We especially empathize that guests were noisy across the hall from your room. We pay particularly close attention to noise complaints and remove guests who refuse to be be considerate of Quiet Hours. Front Desk logs show that the Team was not advised of this issue during your stay. As one who completes numerous hotel stays, my [unsolicited] advice would be to inform the team members at Front Desk so they are aware and can offer a realtime solution. In my experience, they choose careers in hospitality because they love this work and are eager to please you.Bless you Amberlynn
10/10 Excellent
Janice
Voyage en couple
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janice
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Louie
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Louie
Séjour de 1 nuit en décembre 2023
8/10 Bien
Aileen
29 déc. 2023
Aileen
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Ruben
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruben
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
steven
Voyage en couple
28 déc. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
steven
Séjour de 1 nuit en décembre 2023
Réponse de Pete/GM le 29 déc. 2023
Hello Steven, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
8/10 Bien
Nancy H
25 déc. 2023
Nancy H
Séjour de 1 nuit en décembre 2023
8/10 Bien
Marie
Voyage en famille
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Kristie
Voyage en famille
24 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Do not recommend
Kristie
Séjour de 1 nuit en décembre 2023
Réponse de Pete/GM le 26 déc. 2023
Hello Kristie, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
8/10 Bien
James
Voyage en couple
13 déc. 2023
Les points forts : Propreté
James
8/10 Bien
Elizabeth
Voyage en famille
21 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
SexyScorpioRed
Elizabeth
Séjour de 1 nuit en novembre 2023
Réponse de Pete/GM le 22 nov. 2023
Thank you Elizabeth - it was an honor to be your host last week and we thank you for understanding as we transition from a budget-oriented lodge to a fully-fledged IHG hotelWe hope you enjoy the Thanksgiving R&R with your family
8/10 Bien
Safia
17 nov. 2023
Safia
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Shaun
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Shaun
Séjour de 1 nuit en novembre 2023
Réponse de Pete/GM le 13 nov. 2023
Hi Shaun - thank you for taking a moment to share your thoughts. We appreciate your feedback and are grateful to know that you had such a good stay!We are new to the IHG brand and we are proud to offer a solid hotel at a competitive price. We see some sideways reviews from guests who are accustomed to paying full Holiday Inn prices, but the rest of the world seems to think we're a good bargain :-)Much love Shaun - we appreciate you
6/10 Satisfaisant
Janice
Voyage en famille avec de jeunes enfants
12 nov. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
Janice
Séjour de 2 nuits en novembre 2023
Réponse de Pete/GM le 13 nov. 2023
Hi JaniceThank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!