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Avis sur Microtel Inn & Suites by Wyndham Palm Coast I-95

2 out of 5
Microtel Inn & Suites by Wyndham Palm Coast I-95
16 Kingswood Dr, Palm Coast, FL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 307 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 113 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 132 avis sur 1001." "

7,4/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Daniel

Voyage en couple
Les points forts : Personnel et service
Emplacement
Réponse de Management le 27 févr. 2024
Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff, and we are working to correct your concerns. Please come back and visit us when you are in the area and give us another chance

8/10 Bien

Laurie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je trouve cela spéciale de devoir payer un stationnement quand nous payons déjà pour la nuit.
Séjour de 1 nuit en décembre 2022
Réponse de Management le 31 déc. 2022
Dear Guest,We appreciate your valuable feedback, Parking is charged for all third party reservations. It was explained at the time of check-in and it is clearly mentioned on your registration card. We hope to welcome you again.

8/10 Bien

Normand, Longueuil

Voyage en couple
Les points forts : Personnel et service et équipements
Prix raisonnable
Séjour de 1 nuit en décembre 2022
Réponse de Karen le 5 déc. 2022
Thank you so much for staying with us here at the Microtel Inn & Suites! From all of us here, we wish you many more happy and safe travels

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons adoré l’hôtel, très propre
Réponse de Vincent C. le 8 nov. 2022
Thank you for your feedback.

10/10 Excellent

johanne

Séjour de 1 nuit en octobre 2022
Réponse de Vincent C. le 31 oct. 2022
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Notre chambre a été donné un autre client. J'ai dû payer 2 fois la chambre
Séjour de 1 nuit en juin 2022
Réponse de Karen le 25 juil. 2022
Thank you for your feedback of our property. I want to apologize about the inconvenience and unpleasant time you had to go through, our goal is to be better today than yesterday. Again, we apologize. Safe travels.

8/10 Bien

Christiane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Karen le 28 déc. 2021
Thank you so much for staying with us here at the Microtel Inn & Suites! From all of us here, we wish you many more happy and safe travels

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et équipements
Bien situé, près des autoroutes. Chambre mal aéré lors de notre entée, sentait le désinfectant. A l’aide de l’air climatisé avons réussi à ventiler la chambre.
Séjour de 1 nuit en janvier 2020
Réponse de Karen le 6 janv. 2020
Thank you for your review, and appreciate your 3-star rating, we will work hard to get all 5 stars on your future visit.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en décembre 2019
Réponse de Karen le 9 déc. 2019
Thank you for taking the time to review our hotel. We are pleased to hear that you were happy with your stay & we hope to see you again the next time you're in the Palm Coast area. Have a wonderful day!

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait, petit déjeuner sans fioritures et largement suffisant
Séjour de 2 nuits en octobre 2019
Réponse de Karen le 28 oct. 2019
Thank you for taking the time to review our hotel. We are pleased to hear that you were happy with your stay & we hope to see you again the next time you're in the Palm Coast area. Have a wonderful day!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Le plus intéressant de cette hotel est la proximité de la plage a 10 min. en voiiture . Le lieu n'est pas tres touristique alors c'est tres tranquille. Le negatif c'est l'hotel en general elle manque clairement d'entretien un gros laisser aller de la part de la direction et du personnel. Les murs, les moulures tout ce qui est hors menage traditionnel pour une femme de menage n est pas fait. Dans notre salle de bain le siège de toilette au lieu d être changer avait été peinturer du jamais vu.
Séjour de 11 nuits en juillet 2019
Réponse de Karen le 2 août 2019
Thank you for taking the time to review our property. We are sorry to see you did not enjoy your recent stay. It is our hope, upon your return, we will exceed your expectations

8/10 Bien

Jean Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Bien situé pour aller suivre les courses de nascar
Séjour de 2 nuits en juillet 2019
Réponse de Karen le 15 juil. 2019
Thank you for taking the time to review our property. We are pleased you enjoyed your time at our hotel. On behalf of our entire staff, we thank you for your business and look forward to seeing you again during your future travels

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service. Just a quick stay over but was wonderful to get a great comfortable clean place to rest for the night.
Séjour de 1 nuit en mai 2024
Réponse de Microtel Inn & Suites le 27 mai 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

2/10 Horrible

Toreen

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DO NOT STAY HERE, Expedia should remove them from their list of hotels, they are going to give Expedia a bad reputation. Nasty, unsafe, unprofessional staff.
Séjour de 2 nuits en mai 2024
Réponse de Management le 27 mai 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

8/10 Bien

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Elevator was extremely slow but other than that my stay was nice.
Séjour de 2 nuits en mai 2024
Réponse de Microtel Inn & Suites le 19 mai 2024
Dear Guest,We are in the process of modernizing our elevator. hopefully next month it will be done. upon your next visit you will find a new elevator at our property.Thank you

10/10 Excellent

stuart

Voyage en famille
Les points forts : Personnel et service
Good location
Séjour de 1 nuit en mai 2024
Réponse de Microtel Inn & Suites le 22 mai 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

2/10 Horrible

Kelly

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this place seem like they need to go through training again...I was told 5 different prices for my total for the 5 days I stayed there ranging from $339 - $520. How is it that the staff has no clue what someone owes? Yes, I did contact the hotel about this issue and they won't even acknowledge the fact that I was told 5 different prices for the 5 nights, all they care about is letting me know that "I wasn't overcharged." How about you listen to my actual problem and see that I was told multiple prices and the fact that it ranges between $200 is insane to me...In my opinion if your staff told someone 5 different prices for their hotel room because they don't know how to work the computers, then you need to honor the lower price considering this threw me through a loop and I had no clue how much money was going to be taken out of my account until days after I checked out. This absolutely blows my mind and I will not be staying here again and I will be warning others about the experience I had here.
Séjour de 5 nuits en mai 2024
Réponse de Microtel Inn & Suites le 19 mai 2024
The information provided to you by our front desk was accurate. According to Expedia, your charges were 399.54, plus 74.75 in fees, and a 50 security authorization. Totaling 524.29, including the security deposit authorization. However, at check-in, you insisted the total was 339.95, indicating some confusion about the total cost of your stay. For your reference, I have shared a screenshot of your Expedia reservation.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was good. Housekeeping stayed up on it
Séjour de 7 nuits en mai 2024
Réponse de Microtel Inn & Suites le 16 mai 2024
I appreciate you telling us about your experience at Microtel Inn & Suite, Palm Coast. Your kind words will brighten the teams’ day. We hope to see you next time you’re in the Palm Coast area.

8/10 Bien

Shane

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
The building could use some remodeling to make it a bit more inviting inside and out. Overall I would stay there again as it is an extremely convenient location. The staff were very polite and helpful.
Séjour de 5 nuits en mai 2024
Réponse de Microtel Inn & Suites le 14 mai 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

6/10 Satisfaisant

Parker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Microtel Inn & Suites le 15 mai 2024
We are happy to hear that you have enjoyed your recent stay at Microtel Inn & Suite, Palm Coast. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Palm Coast area.

8/10 Bien

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay was good. It was nice and quiet. AC worked well. Breakfast was good. Microwave and mini fridge in the room. Nicely decorated. Good experience with the staff. Friendly. My credit card was charged, then I had to pay the taxes once I checked in, which was fine. I gave my debit card for that. An hour later, found a "pending charge" for the full night's stay and the next day another pending charge for another $32 and change. When I asked at check out what they were, the first charge was "a hold" and then the taxes would take out and the rest put back on my card. The second charge, no one could figure out what that is for and no manager on the premises. The front desk clerk said he would talk to the manager about it. So very helpful staff, but be prepared for charges no one can explain. Other than this, I do recommend the place if you need a place to stay.
Séjour de 1 nuit en mai 2024
Réponse de Microtel Inn & Suites le 8 mai 2024
Dear Guest,We have checked the folio, the only charge on your personal card is 14.95 admin fees Plus 20.00 pet fees.Since the pet fees was added after the check-in the card got reauthorized. Upon your check-out the authorization has been released already.Please do let us know if you have any more questions.Thank you

10/10 Excellent

Janusz

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Microtel Inn & Suites le 9 mai 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at Microtel Inn & Suites, Palm Coast. I will be sure to share your kind comments with the team, they love to listen to when they receive positive feedback. We hope to see you again soon!

4/10 Médiocre

Fletcher

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
Okay
Séjour de 2 nuits en mai 2024
Réponse de Management le 6 mai 2024
Thank you for your review. We truly regret that the accommodation was not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all our guests.

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk clerk was very nice..
Séjour de 1 nuit en mai 2024
Réponse de Microtel Inn & Suites le 6 mai 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly and efficient. The hotel was clean and welcoming. We would stay again. Thanks.
Séjour de 1 nuit en mai 2024
Réponse de Microtel Inn & Suites le 4 mai 2024
I appreciate you telling us about your experience at Microtel Inn & Suite, Palm Coast. Your kind words will brighten the teams’ day. We hope to see you next time you’re in the Palm Coast area.

6/10 Satisfaisant

Boris

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The room is dirty. Breakfast is poor.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Horrible

Joel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elevator doesn’t work properly it has to be sent by staff and take forever or never arrives.
Séjour de 1 nuit en avril 2024
Réponse de Management le 4 mai 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

6/10 Satisfaisant

Jeff

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needs better soap and shampoo in the rooms.
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 mai 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Horrible

Leila

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Filthy, there was a huge hole in the ceiling over the shower. The hallway smelled like urine. The sheets and blankets were very dirty. There was hair and dirt all over the floors. Outside around the pool was cigarette butts
Séjour de 2 nuits en mars 2024
Réponse de Management le 1 mai 2024
Dear Guest,We have inspected the room thoroughly. none of your claims are correct.Thank you

6/10 Satisfaisant

morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was surprised by how nice the room was. Can definitely recommend it.
Séjour de 1 nuit en février 2024
Réponse de Microtel Inn & Suites le 25 avr. 2024
Thank you for your kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. At Microtel Inn & Suites, Palm Coast, we constantly strive to provide excellent service and satisfaction to all our guests, and when a guest takes the time to write, we are especially grateful.

6/10 Satisfaisant

Charlie

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The location, employees, price was perfect but found it to be not up to par on clean. Trash in the hall ways, looked like it was not cleaned in a month. Dust on the toilet paper holder.
Séjour de 2 nuits en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

2/10 Horrible

Tatiana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty and stinky carpet. Needed to buy a candle for the room
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

6/10 Satisfaisant

ALAN, SIMPSONVILLE

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

8/10 Bien

Alek

Les points forts : Propreté et personnel et service
It is ok.
Séjour de 1 nuit en avril 2024
Réponse de Microtel Inn & Suites le 23 avr. 2024
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Microtel Inn & Suite, Palm Coast.

10/10 Excellent

Paul

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
People are living in the woods near the Microtel building. A tractor trailer parked in the parking lot and left the trailer there over night. The plumbing in my room was in need of repair. The toilet ran off and on and the bathtub leaked a lot.
Séjour de 9 nuits en avril 2024
Réponse de Management le 20 avr. 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

8/10 Bien

Hillary

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Some of the staff weren’t so friendly, the phone in my room didn’t work but nothing was done about it. Otherwise, everything was fine.
Séjour de 2 nuits en avril 2024
Réponse de Microtel Inn & Suites le 17 avr. 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is excactly as adverstise, a resonably priced two star hotel. The staff is very friendly and the rooms (I had two over two visits) we clean and comfortable. That's all I needed or wanted.
Séjour de 4 nuits en avril 2024
Réponse de Microtel Inn & Suites le 16 avr. 2024
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Microtel Inn & Suite, Palm Coast.

6/10 Satisfaisant

Rafael

Voyage en famille
Les points faibles : Équipements
Carpets were not clean, breakfast minimal, juice machine broken ... would not stay again
Séjour de 2 nuits en avril 2024
Réponse de Management le 15 avr. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

4/10 Médiocre

Debra

Séjour de 3 nuits en avril 2024
Réponse de Management le 4 mai 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Yoshe

Séjour de 1 nuit en avril 2024
Réponse de Microtel Inn & Suites le 15 avr. 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

4/10 Médiocre

Dawn

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel definitely needs updates. Elevator needed repairs. Carpets were very dirty and smelled. Bathrooms needed updated and in general, rooms were not the cleanest. Wouldn’t stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Management le 15 avr. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

David

Séjour de 1 nuit en avril 2024
Réponse de Microtel Inn & Suites le 26 avr. 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

8/10 Bien

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reservations were misleading and difficult to change
Séjour de 1 nuit en avril 2024
Réponse de Microtel Inn & Suites le 6 avr. 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

4/10 Médiocre

Debra

Voyage en couple
Les points faibles : Personnel et service et équipements
It was ok for the money, it was pretty quiet at night but the walls are thin. Seems like alot of people live there full time
Séjour de 3 nuits en mars 2024
Réponse de Management le 6 avr. 2024
Thank you for your feedback about your stay. We’re sorry the hotel didn’t meet your expectations. We’ll share your comments with our room attendant staff, confirming they are following proper cleaning standards and techniques.

8/10 Bien

NITI

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The front desk staff was very helpful and accommodating. Housekeeping missed to clean my room twice in 6 days. They didn’t even come to change the towels and remove the garbage which is very disappointing.
Séjour de 6 nuits en mars 2024
Réponse de Microtel Inn & Suites le 6 avr. 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

8/10 Bien

Santos

Les points forts : Infrastructures et conditions de l’hébergement
Good and clean
Séjour de 1 nuit en avril 2024
Réponse de Microtel Inn & Suites le 6 avr. 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable atmosphere!
Séjour de 1 nuit en janvier 2024
Réponse de Microtel Inn & Suites le 6 avr. 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

6/10 Satisfaisant

Jose

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Microtel Inn & Suites le 6 avr. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Horrible

Sharon

Séjour de 5 nuits en mars 2024
Réponse de Management le 23 avr. 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.