Avis
8,6
Excellent
8,8/10
Propreté
8,6/10
Personnel et service
9,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
11 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2020
Réponse de Malou le 30 mars 2020
Dear Guest :
Thank you for staying with us. We appreciate your feedback.
4/10 Médiocre
Voyageur vérifié
26 févr. 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
no value for money - à éviter
Voyageur vérifié
8/10 Bien
MAGNAN, FRANCE
26 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON EMPLACEMENT
MAGNAN
8/10 Bien
Seiji
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seiji
Séjour de 8 nuits en mars 2024
8/10 Bien
Neil
Voyage d’affaires
6 mars 2024
Neil
Séjour de 2 nuits en mars 2024
8/10 Bien
Voyageur vérifié
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Malou le 18 janv. 2024
Dear Guest:We’re so happy to hear from you! Thank you for your valuable feedback.
8/10 Bien
hiroyuki
16 janv. 2024
hiroyuki
Séjour de 6 nuits en janvier 2024
Réponse de malou le 18 janv. 2024
Dear Guest: It is our pleasure to hear your valuable feedback.Thank you.
10/10 Excellent
Yuki
1 janv. 2024
Yuki
Séjour de 3 nuits en décembre 2023
Réponse de Reservations Team le 2 févr. 2024
Dear Guest: We appreciate you sending us your feedback.Thank you.
6/10 Satisfaisant
Daniel
30 déc. 2023
Daniel
Séjour de 5 nuits en décembre 2023
Réponse de Malou le 1 janv. 2024
Dear Guest:We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
Jamie
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
relaxing, nice rooms, good view, solid food
Jamie
Séjour de 1 nuit en octobre 2023
Réponse de Malou le 30 oct. 2023
Dear Guest: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
Paul, San Diego
21 sept. 2023
Paul
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 18 oct. 2023
Greetings from Palau Royal Resort !It is our pleasure to hear your valuable feedback. Thank you.
10/10 Excellent
Paul, San Diego
20 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Mr. Paul: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
Pam
Voyage en famille
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pam
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Ms. Pam: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
Pam
Voyage en famille
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pam
Séjour de 1 nuit en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Ms. Pam: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
Raymond
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Mr. Raymond: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
Raymond
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Mr. Raymond: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.
10/10 Excellent
KAZUAKI
Voyage en couple
15 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KAZUAKI
Séjour de 5 nuits en août 2023
8/10 Bien
Ara
13 déc. 2022
Ara
10/10 Excellent
Ngondi
Voyage en groupe, Voyage d’affaires
26 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ngondi
Séjour de 1 nuit en août 2022
Réponse de Yoshinari Fujii le 1 déc. 2022
Alii Valued Guest,Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort.Sincerely,Yoshinari FujiiGeneral Manager
2/10 Horrible
Bret
26 mars 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't waste your money. Go next door to the Cove
Bret
Séjour de 3 nuits en mars 2022
Réponse de Yoshinari Fujii le 18 avr. 2022
Alii Valued Guest,
Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us!
It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.
Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort.
Sincerely,
Fujii Yoshinari
General Manager
8/10 Bien
Michael
Voyage en groupe
27 oct. 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 8 nuits en octobre 2021
Réponse de Yoshinari Fujii le 18 nov. 2021
Alii Guest,
Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us!
It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.
Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort.
Sincerely,
Yoshinari Fujii
General Manager
8/10 Bien
constance
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
constance
Séjour de 4 nuits en mars 2020
Réponse de Malou le 9 mars 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
10/10 Excellent
Voyageur vérifié
20 févr. 2020
Voyageur vérifié
Séjour de 4 nuits en février 2020
Réponse de Malou le 26 févr. 2020
Dear Guest:
Thank you for staying with us. We appreciate your feedback.
10/10 Excellent
Renato
Voyage en famille
13 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Renato
Séjour de 2 nuits en février 2020
Réponse de Malou le 17 févr. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, Thank You.
10/10 Excellent
Voyageur vérifié
Voyage en famille
10 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Malou le 11 févr. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once Again, Thank you.
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
9 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en février 2020
Réponse de Malou le 10 févr. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, thank you.
10/10 Excellent
eigo
Voyage en famille
7 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
快適
eigo
Séjour de 2 nuits en février 2020
Réponse de Malou le 10 févr. 2020
Dear Guest:
Thank you for taking time your time to give us you feedback.
We will address your concern and discuss how we can provide a better service in this aspect. We would be glad to see you again in the future here at Palau Royal Resort.
Thank you.
8/10 Bien
eigo
Voyage en groupe
5 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
eigo
Séjour de 2 nuits en février 2020
Réponse de Malou le 10 févr. 2020
Dear Guest:
Thank you for staying with us. We appreciate your feedback.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
1 févr. 2020
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en janvier 2020
Réponse de Malou le 3 févr. 2020
Dear Guest:
Thank so much for taking you time to share your experience with us during your stay.
We completely apologize if we were not able to meet your expectations during your stay despite only wanting to have a luxurious and perfect experience in the Prisitne Paraside of Palau through the beautiful amenities and offering of Palau Royal Resort.
We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Thank you.
10/10 Excellent
SHENG-CHE
Voyage en famille
26 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SHENG-CHE
Séjour de 5 nuits en janvier 2020
Réponse de Malou le 28 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once Again, Thank you!
10/10 Excellent
Voyageur vérifié
21 janv. 2020
Voyageur vérifié
Séjour de 6 nuits en janvier 2020
Réponse de Malou le 23 janv. 2020
Dear Guest:
Thank you for staying with us. We appreciate your feedback.
10/10 Excellent
Voyageur vérifié
18 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Malou le 20 janv. 2020
Dear Guest:
We appreciate your feedback.
Thank you.
10/10 Excellent
ChristineH, Hong Kong
17 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ChristineH
Séjour de 5 nuits en janvier 2020
Réponse de Malou le 17 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once Again, Thank you.
10/10 Excellent
Hwanjoo
16 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족!
Hwanjoo
Séjour de 2 nuits en janvier 2020
Réponse de Malou le 24 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, thank you.
10/10 Excellent
Andrey
Voyage en famille
10 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrey
Séjour de 3 nuits en janvier 2020
Réponse de Malou le 13 janv. 2020
Dear Guest:
Thank you for staying with us. We appreciate your feedback.
8/10 Bien
Charles, Annapolis, Maryland
5 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en décembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Thank you.
6/10 Satisfaisant
YUTA
1 janv. 2020
YUTA
Séjour de 1 nuit en décembre 2019
6/10 Satisfaisant
YUTA
31 déc. 2019
日本人が過ごしやすいリゾートホテル
YUTA
Séjour de 4 nuits en décembre 2019
Réponse de Malou le 24 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, Thank you.
10/10 Excellent
Voyageur vérifié
27 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
10/10 Excellent
Voyageur vérifié
21 déc. 2019
Voyageur vérifié
Séjour de 5 nuits en décembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
10/10 Excellent
Voyageur vérifié
7 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en novembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
8/10 Bien
Annmarie
10 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annmarie
Séjour de 4 nuits en octobre 2019
Réponse de Malou le 13 nov. 2019
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
10/10 Excellent
Debra, Taiwan
Voyage en famille
30 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra
Séjour de 5 nuits en octobre 2019
Réponse de Malou le 31 oct. 2019
Dear Guest:
Greetings from Palau Royal Resort!
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
20 oct. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 5 nuits en octobre 2019
Réponse de Malou le 21 oct. 2019
Dear Guest:
Thank so much for taking you time to share your experience with us during your stay.
We completely apologize if we were not able to meet your expectations during your stay despite only wanting to have a luxurious and perfect experience in Palau.
We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, Thank you very much.
10/10 Excellent
UME
Voyage en famille
7 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
UME
Séjour de 4 nuits en octobre 2019
Réponse de ma le 9 oct. 2019
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
10/10 Excellent
YINGPEI
24 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YINGPEI
Séjour de 4 nuits en septembre 2019
Réponse de malou le 26 sept. 2019
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, thank you.
8/10 Bien
Voyageur vérifié
16 sept. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Malou le 9 oct. 2019
Dear Guest:
Thank so much for taking you time to share your experience with us during your stay.
We completely apologize if we were not able to meet your expectations due to some miscommunication on our side.
We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
Once again, Thank you.
10/10 Excellent
Voyageur vérifié
Voyage en couple
18 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de Malou le 20 août 2019
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille, Voyage en couple
16 août 2019
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Voyageur vérifié
Séjour de 1 nuit en août 2019
10/10 Excellent
Voyageur vérifié
11 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en août 2019
Réponse de Malou le 14 août 2019
Dear Guest:
Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.