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Avis sur Holiday Inn Glasgow Airport, an IHG Hotel

3 out of 5
Holiday Inn Glasgow Airport, an IHG Hotel
Glasgow Airport, Abbotsinch, Paisley, Scotland

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 519 avis sur 1191." "
Note des voyageurs de 8 (Bien), d’après 325 avis sur 1191." "
Note des voyageurs de 6 (Satisfaisant), d’après 172 avis sur 1191." "
Note des voyageurs de 4 (Médiocre), d’après 91 avis sur 1191." "
Note des voyageurs de 2 (Horrible), d’après 84 avis sur 1191." "

8,2/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très accueillant
Séjour de 1 nuit en septembre 2023
Réponse de HSE le 28 sept. 2023
Hi Steve, Thank you for your feedback on your stay with us. It is great to hear that you were able to make the most of our location directly across from Glasgow Airport. We hope to see you again in the future! Kind Regards, Your Hospitality Service Expert.

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very we’ll located
Séjour de 1 nuit en septembre 2023
Réponse de HSE le 28 sept. 2023
Hi Andre, Thanks for your feedback on your recent stay. We are glad to hear that you felt the hotel was well located for your needs while travelling. We hope you choose to stay with us again! Kind Regards, Your Hospitality Service Expert.

6/10 Satisfaisant

Sébastien, Saint Alban leysse

Les points forts : Propreté
Séjour de 1 nuit en août 2023
Réponse de HSE le 25 août 2023
Hey Sebastien, thank you very much for taking the time to rate your recent stay with us. We do hope to welcome you back in hopes of turning your 3 into a 5! Kind Regards, Your Hospitality Service Expert

6/10 Satisfaisant

Maryse

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Seul avantage, proximité de l’aéroport
Accueil à peine courtois. Rapide du genre « débarrasse le plancher ». Je me suis adressée à quelqu’un d’autre pour des renseignements supplémentaires. Chambre exigüe, vieillotte et lit mal équilibré. Les oreillers seraient à changer. Le souper était moyen. Le dessert immangeable. Toutefois, le chef est venu m’enquérir de mes allergies, très professionnel, merci.
Séjour de 1 nuit en juin 2023
Réponse de HSE le 3 juil. 2023
Hi Maryse Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards Your Hospitality Service Expert

8/10 Bien

Anna

Séjour de 1 nuit en août 2022
Réponse de Rec le 22 août 2022
Hi Anna, Thanks for rating your recent stay with us at the Holiday Inn Glasgow Airport. Kind regards, Your Hospitality Service Expert

8/10 Bien

Joeline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect located at the airport. An easy walk to check in. Would definitely stay again. Breakfast fast good too.
Séjour de 1 nuit en mai 2024

8/10 Bien

maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly, clean rooms and comfortable bed
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi MariaThank you for your review. At the Holiday Inn we aim to make every guest feel welcome and special, I am glad to read that we achieved this during your stay with us. Kind Regards, Your Hospitality Service Expert

8/10 Bien

Gordon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is ideal for airport stopovers. Hotels are always of a high standard.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi GordonThank you for your review. I am glad to read that you enjoyed your stay with us. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very handy for the airport. Comfortable bed. Nice shower with body wash, shampoo, conditioner and body lotion. Nice supply of tea, coffee and biscuits.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi KarenWe are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Paul, Oakville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You can't beat the location to the airport... I have stayed thete several times, restaurant and bar are good... Rooms are good...
Séjour de 1 nuit en mai 2024
Réponse de HSE le 21 mai 2024
Hey Paul, thank you very much for taking the time to leave such kind feedback on your recent stay with us. It is great to hear that you had another pleasant stay with us again and we hope to see you again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Eunice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent for early morning flight!
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi EuniceWe are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

6/10 Satisfaisant

Alastair, Wester Quarff

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Booked a airport view. To be told none were available! Pointed this out and magically a room was found. But very hot and the air con didn't work. Had a car and still had to pay and Extra £5.50 to get out of the airport on top of the car parking charge. Wouldn't recommend.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi AlistairWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary. Kind Regards, Your Hospitality Service ExpertKind Regards, Your Hospitality Service Expert

10/10 Excellent

Loni

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super convenient to the airport and smooth check in. I liked that the room had a bathtub and refrigerator, and a large TV. There was a good selection of hot drinks (including a coffee pod machine) and biscuits and chocolate.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi LoniWe are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. I am also glad that you found check in to be easy, we want every guest to feel relaxed in the hotel and we believe that this starts at reception as you enter the building and check in. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right at airport
Séjour de 1 nuit en mai 2024
Réponse de HSE le 21 mai 2024
Hey Stephen, thank you very much for taking the time to leave feedback on your recent stay with us. We are delighted to hear that you found our ideal location to be convenient during your travels. We do hope to see you again on your next trip through Glasgow Airport! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Ashok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Next to airport and walkable. Bus to city centre from airport is awesome.
Séjour de 1 nuit en mai 2024

8/10 Bien

Kristina

Voyage en groupe
Convenient to airport
Séjour de 1 nuit en mai 2024
Réponse de HSE le 21 mai 2024
Hey Kristina, thank you very much for taking the time to review your recent stay with us. It is amazing to hear that you found our unrivalled location so close to the airport terminal building to be ideal during your travels. We do hope to welcome you back in hopes of turning your 4 into a 5 next time! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Malgorzata

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location next to the airport
Séjour de 1 nuit en mai 2024
Réponse de HSE le 19 mai 2024
Hey Malgorzata, thank you very much for the 5! It is great to hear that you found our location to be ideal for you during your travels and we hope to see you again on your next trip through Glasgow Airport! Kind Regards, Your Hospitality Service Expert

6/10 Satisfaisant

Susan

Voyage en couple
Fan broken in bathroom which made room smell mouldy and lighting in room was terrible
Séjour de 1 nuit en mai 2024
Réponse de HSE le 22 mai 2024
Hi SusanWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary. Kind Regards, Your Hospitality Service ExpertKind Regards, Your Hospitality Service Expert

2/10 Horrible

Gerry

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room did not look like Expedia photos. The furniture and carpets were worn and dirty.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 17 mai 2024
Hi GerryWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary. Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy walk to the terminal building at Glasgow airport I did have a problem finding correct lane to enter parking at the hotel
Séjour de 1 nuit en mai 2024
Réponse de HSE le 17 mai 2024
Hi MarionMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

8/10 Bien

Gavin

Les points forts : Propreté, personnel et service, équipements
Room was very basic and likely needs a deep clean. No fridge and no cupboards/drawers to store clothing. Amazingly convenient location in relation to getting my flights to Glasgow, but not exactly to the standard I would expect.
Séjour de 2 nuits en mai 2024
Réponse de HSE le 17 mai 2024
Hi GavinMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

6/10 Satisfaisant

David

Excellent location short walk to terminal. Unfortunately our room was 25C temperature when we got there and I couldn’t get the thermostat to work. I phoned front desk and they said they would send someone up but nobody came. Sleepless night.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 17 mai 2024
Hi DavidWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary. Kind Regards, Your Hospitality Service Expert

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an early flight from Glasgow in the morning and it is so easy to walk to the airport. The bed was very comfortable and the room was very clean. Getting a bus to and from Glasgow is so close and arrives every 10 minutes.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 17 mai 2024
Hi Mary Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

8/10 Bien

Michelle

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Proximity to airport
Séjour de 1 nuit en mai 2024
Réponse de HSE le 16 mai 2024
Hey Michelle, thank you very much for taking the time to review your recent stay with us. It is great to hear that you found our ideal location to be convenient to you during your travels. We do hope to welcome you back on your next trip though Glasgow Airport! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, couldn't be more convenient for Glasgow airport
Séjour de 1 nuit en mai 2024
Réponse de HSE le 13 mai 2024
Hi StevenThank you for review. I am glad to read that you enjoyed your stay with us. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

8/10 Bien

Gordon, Seagrave

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Very convenient right at the airport. Take note they have two Holiday Inns there one is a Holiday Inn Express and this one is just Holiday Inn. Make sure you walk to the right one or you'll be dragging your luggage for an extra 10 min walk between the two.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 13 mai 2024
Hi Gordon Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

8/10 Bien

Amanda

Voyage en couple
Les points forts : Propreté et personnel et service
I like that it was walking distance to the airport. It’s an old hotel that has been renovated and it shows. Breakfast cost extra.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 12 mai 2024
Hi AmandaMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptionally clean. Excellent staff.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 11 mai 2024
Hi SeanThank you for your review. I am glad to read that you enjoyed your stay with us. At the Holiday Inn we aim to make every guest feel welcome and special, I am glad to read that we achieved this during your stay with us. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

8/10 Bien

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to get to terminal
Séjour de 1 nuit en mai 2024
Réponse de HSE le 11 mai 2024
Hi CarolThank you for your review. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

6/10 Satisfaisant

Janice

The location was perfect. The room was decent enough though it could use some sound proofing. I could hear people in the hall the toilet above flush. And other noises.
Séjour de 1 nuit en mai 2024
Réponse de HSE le 11 mai 2024
Hi Janice We are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary. Kind Regards, Your Hospitality Service ExpertKind Regards, Your Hospitality Service Expert

10/10 Excellent

Duncan

Les points forts : Propreté et personnel et service
Very comfy bed Good choice at breakfast Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de HSE le 11 mai 2024
Hi Duncan Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. At the Holiday Inn we aim to make every guest feel welcome and special, I am glad to read that we achieved this during your stay with us. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

6/10 Satisfaisant

Christine

Convenient to airport
Séjour de 1 nuit en mai 2024
Réponse de HSE le 11 mai 2024
Hi ChristineWe are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights.Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Margaret

Walking distance to the airport.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 8 mai 2024
Hi MargaretMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

4/10 Médiocre

Anne

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HSE le 8 mai 2024
Hi AnneWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary. Kind Regards, Your Hospitality Service Expert

2/10 Horrible

Susan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible from start to finish . Allocated on top floor, appeared to be mainly storage rooms,stained carpets wall scuffed. But as it was 2am I went to bed. The room was clean ,but very dated. Next morning I couldn’t get the shower to work ,and also the tv. I asked a room attendant to help me with this,she agreed the batteries weren’t working in remote,she went to next room to get another but there wasn’t one!!! Breakfast was a massive let down,poor selection ,needed replenishing ,the ambience of the restaraunt was non existent .very poor for a stay that had cost me (solo traveller) £/112 I did complain at check out,the receptionist explained the hotel was being refurbished .no good for me ,won’t stay again she made no attempt to refer my complaint to management .
Séjour de 1 nuit en avril 2024
Réponse de HSE le 8 mai 2024
Hi SusanThank you for taking the time to leave feedback from your recent stay at the hotel.Please accept my apologies regarding some of the issues you experienced during your stay. I will ensure that your comments will not go missed and be passed on to the Management team so we can see what improvements need to be made in moving forward.We really hope that this does not deter you from returning in the future, however, if you would like to discuss anything in any further detail, please do not hesitate to contact us.Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Philippa

Séjour de 1 nuit en mai 2024
Réponse de HSE le 24 mai 2024
Hey Philippa, thank you very much for taking the time to rate your recent stay with us. It is great to hear that you enjoyed your stay and we hope to see you again on your next trip through Glasgow Airport! Kind Regards, Your

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience
Séjour de 1 nuit en avril 2024
Réponse de HSE le 5 mai 2024
Hi RobertMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

8/10 Bien

vivien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and convenient. Easy walk to the terminal
Séjour de 1 nuit en avril 2024
Réponse de HSE le 5 mai 2024
Hi VivienMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

6/10 Satisfaisant

McHugh, Strachur, Cairndow

Les points forts : Personnel et service
Location is great.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 1 mai 2024
Hi McHughThank you for your review. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

8/10 Bien

Steve

Séjour de 1 nuit en avril 2024
Réponse de HSE le 21 mai 2024
Hey Steve, thank you very much for taking the time to rate your recent stay with us. We do hope to welcome you back n hopes of turning your 4 into a 5 next time! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely close to the airport. Very safe passage at 4:30 A.M.. reasonable price.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 1 mai 2024
Hi Jerry Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

2/10 Horrible

Helen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No hot water, had to have a cold shower before an early morning flight. Called reception and they said they had to run a tap to heat up the water! The very least i expect of a hotel is hot water, the room was filthy, black gunk around the taps, the bathroom smelled bad and they have a moth infestation. Dated, tired and completely awful.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 1 mai 2024
Hi HelenThank you for taking the time to leave feedback from your recent stay at the hotel.Please accept my apologies regarding some of the issues you experienced during your stay. I will ensure that your comments will not go missed and be passed on to the Management team so we can see what improvements need to be made in moving forward.We really hope that this does not deter you from returning in the future, however, if you would like to discuss anything in any further detail, please do not hesitate to contact us. Kind Regards, Your Hospitality Service Expert

6/10 Satisfaisant

Mary

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property is right on the airport property so serves the purpose of getting to the airport for early flights. Service and food were good but the hallways and rooms could use a refresh. Threadbare carpet and tubs that need reglazing. It was also difficult to find the drive in entrance after having to pay the $5.50 fee for driving through the airport we returned our car and walked to the hotel. Better entrance signage would have been appreciated.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 29 avr. 2024
Hi Mary We are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary.Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Eileen

Séjour de 1 nuit en avril 2024
Réponse de HSE le 18 mai 2024
Hi EileenMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert.

8/10 Bien

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very, *very* convenient for the airport. Good on-site dining and bar. Rooms and corridors are in OK condition, but aging a bit. Everything worked.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 27 avr. 2024
Hey Douglas, thank you very much for taking the time to leave your honest feedback from your recent stay with us. It is amazing to hear that you found our location to be ideal for you during your travels. Please note that I have passed your feedback regarding the aging of the hotel over to our management team to consider further. We do hope to welcome you back on your next trip through Glasgow Airport! Kind Regards, Your Hospitality Service Expert

8/10 Bien

Stewart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No cash taken. Card payment only even for a coffee.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 26 avr. 2024
Hi StewartMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. With regards to no cash being taken this is advertised on our website and Expedias and well as signs over the hotel. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

4/10 Médiocre

Lynne, Mississauga

Séjour de 1 nuit en avril 2024
Réponse de HSE le 26 avr. 2024
Hi LynneWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary.Kind Regards, Your Hospitality Service Expert

2/10 Horrible

Ramdas

Séjour de 1 nuit en avril 2024
Réponse de HSE le 13 mai 2024
Hi RamdasThank you for taking the time to leave feedback from your recent stay at the hotel.Please accept my apologies regarding some of the issues you experienced during your stay. I will ensure that your comments will not go missed and be passed on to the Management team so we can see what improvements need to be made in moving forward.We really hope that this does not deter you from returning in the future, however, if you would like to discuss anything in any further detail, please do not hesitate to contact us.Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HSE le 23 avr. 2024
Hi AdrianMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

8/10 Bien

Gale

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Best part is it's right at the airport terminal. Checkin ok, room ok dining service slow, bed too soft, room ok.
Séjour de 1 nuit en avril 2024
Réponse de HSE le 23 avr. 2024
Hi GaleThank you for your review. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert