Avis sur JW Marriott St. Maarten Beach Resort & Spa
JW Marriott St. Maarten Beach Resort & Spa
144 Oyster Pond Resort, Building A, Oyster Pond, Sint Maarten
Avis
9,2
Merveilleux
9,8/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,8/10
Écoresponsabilité
Avis
Voyage en famille
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de AP le 28 avr. 2024
Merci pour votre avis. Nous espérons que vous reviendrez.
10/10 Excellent
Joan
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan
Séjour de 3 nuits en mai 2024
10/10 Excellent
Mohamad, Dearborn Heights
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohamad
Séjour de 3 nuits en mai 2024
8/10 Bien
Rajni
Voyage en famille avec de jeunes enfants, Voyage en famille
23 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Rajni
Séjour de 7 nuits en mai 2024
Réponse de AP le 24 mai 2024
Dear Rajni, Thank you for your feedback and positive review. We hope you enjoyed your time with us and look forward to welcoming you back.
8/10 Bien
John Neal, White Plains
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John Neal
Séjour de 7 nuits en mai 2024
Réponse de AP le 17 mai 2024
Dear John Neal,Thank you for taking the time to provide us with positive feedback and a good score. We appreciate your comments and will address the areas you mentioned with our management team. Our resort fee is a standard charge that is typically communicated through our online travel agents and their platforms. We see constructive criticism as a learning opportunity and hope that you will consider returning to our resort. We look forward to welcoming you back.Thank you.
10/10 Excellent
Vincent
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent
Séjour de 3 nuits en mai 2024
Réponse de AP le 11 mai 2024
Thank you so much for your kind words; we really appreciate it, Vincent. We do hope to welcome you back.
10/10 Excellent
philip edouard
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
philip edouard
Séjour de 4 nuits en avril 2024
Réponse de AP le 4 mai 2024
Dear Philip Edouard, thank you for your feedback. We truly appreciate your kind words towards Kevin, who we are proud to have with us. We will share your feedback with our team and we look forward to welcoming you back soon.
10/10 Excellent
Shibu, New York
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shibu
Séjour de 4 nuits en avril 2024
Réponse de AP le 26 avr. 2024
Dear Shibu, Thank you for taking the time to share your experience. We look forward to hosting you again.
8/10 Bien
Gloria
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gloria
Séjour de 6 nuits en avril 2024
Réponse de AP le 26 avr. 2024
Thank you for sharing your experience with us. We appreciate your feedback and will share it with our team. We look forward to your next visit.
10/10 Excellent
Krystal
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krystal
Séjour de 4 nuits en avril 2024
Réponse de AP le 27 avr. 2024
Thank you for your positive feedback, Krystal. We truly appreciate it and will share your kind words with Ashanty and our Kevin duo. We look forward to welcoming you back soon.
6/10 Satisfaisant
Jacquelyn
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacquelyn
Séjour de 5 nuits en avril 2024
Réponse de AP le 18 avr. 2024
Dear Jacquelyn,Thank you for sharing your experience with us at the new JW Marriott Sint Maarten Beach Resort and Spa. We appreciate your feedback as it helps us identify areas for improvement. We will discuss your comments with our management team and take the necessary steps to enhance our services. We look forward to welcoming you back soon.
4/10 Médiocre
Mai
10 avr. 2024
Mai
Séjour de 1 nuit en avril 2024
Réponse de AP le 12 avr. 2024
Dear Mai,Thank you for taking the time to share your experience with us. Your feedback is highly appreciated, and we apologize for not meeting your expectations. We have taken note of your valuable comments and will discuss them with our department leaders to avoid any similar issues in the future.Unfortunately, during your one-night stay with us, you were not able to enjoy some of our amenities, including the Hibiscus Spa, in-room dining, Sunrise Yoga, water aerobics, or speaking with our Concierge team, who could have assisted you with some great on-site activities or offsite. We understand that this may have limited your experience with us.Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Surinder
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surinder
Séjour de 6 nuits en mars 2024
Réponse de AP le 9 avr. 2024
Dear Surinder, Thank you for your kind words and for sharing your experience with us. We truly appreciate it and we will make sure to pass your feedback along to our valued associates, who you have come to know by name. Please keep in touch, and we look forward to welcoming you back soon.
10/10 Excellent
Janet
Voyage en couple
6 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Janet
Séjour de 6 nuits en mars 2024
Réponse de AP le 9 avr. 2024
Dear Janet, Thank you for taking the time to share your valuable feedback. It is our pleasure to host you, and we look forward to welcoming you back.
10/10 Excellent
Dawn
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 5 nuits en mars 2024
Réponse de AP le 6 avr. 2024
Dear Dawn,We greatly appreciate your wonderful feedback. We are dedicated to meeting and exceeding our valued guests' and members' expectations, and your kind words motivate us to continue thriving. It was an honor to be a part of your celebration trip, and we will share your feedback with all our associates. We look forward to welcoming you back to the new JW Marriott Sint Maarten Beach Resort and Spa.
10/10 Excellent
Jutta
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jutta
Séjour de 4 nuits en mars 2024
Réponse de AP le 6 avr. 2024
Dear Jutta,We truly appreciate your positive feedback. It means a lot to us to hear that you had a wonderful stay with us. Your feedback will be shared with all the associates, and we thank you for taking the time to mention some of our associates and leaders by name. We are looking forward to welcoming you back soon. We are very proud and will continue to strive to be the best resort on the island.
10/10 Excellent
Monique
Voyage en couple
2 avr. 2024
Les points forts : Équipements
Monique
Séjour de 4 nuits en mars 2024
Réponse de AP le 6 avr. 2024
Dear Monique,We truly appreciate your valuable feedback. It was a pleasure to host you and your fiancé at our new resort. We can't wait to welcome you back. I could think of nowhere better for a lovely honeymoon! Until we meet again.
8/10 Bien
Sean P
30 mars 2024
Sean P
Séjour de 7 nuits en mars 2024
Réponse de AP le 20 avr. 2024
Thank you for rating us positively. We appreciate you taking the time to share your experience with us and look forward to welcoming you back.
10/10 Excellent
Jonah
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonah
Séjour de 1 nuit en mars 2024
Réponse de Reservation team le 30 mars 2024
Good afternoon Jonah,Thank you for your review and thank you for choosing JW Marriott SXM, a negative situation was turned into a positive situation. We look forward to hosting you again in the near future.Warm Regards,Reservation Team
10/10 Excellent
Emerson
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emerson
Séjour de 3 nuits en mars 2024
Réponse de AP le 6 avr. 2024
Dear Emerson, Thank you for the positive rating! We look forward to hosting you again soon.
8/10 Bien
Richard
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 5 nuits en mars 2024
Réponse de Reservation team le 30 mars 2024
Good afternoon Richard,Thank you for sharing a review of your recent experience. Our team here at JW Marriott Resort SXM is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We will continue to strive to enhance our Resort and services and look forward to hosting you once again in the near future.Warm Regards,Reservation team
6/10 Satisfaisant
Judy
13 mars 2024
Judy
Séjour de 3 nuits en mars 2024
Réponse de AP le 6 avr. 2024
Dear Judy, thank you for taking the time to provide us with a rating. We hope to welcome you back again.
10/10 Excellent
Otto
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Otto
Séjour de 4 nuits en mars 2024
Réponse de AP le 6 avr. 2024
Dear Otto, Thank you for your positive rating! We look forward to welcoming you back soon.