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Avis sur Fairfield Inn and Suites by Marriott Batesville

2.5 out of 5
Fairfield Inn and Suites by Marriott Batesville
290 Power Drive, Batesville, MS

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 267 avis sur 492." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 492." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 492." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 492." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 492." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Manager le 12 nov. 2021
Thank you for letting us know about your recent stay. We look forward to having you stay again any time that you are in the area. Safe travels.

6/10 Satisfaisant

Paul, Nantes

Les points faibles : Propreté
Bien, sans plus
Reservation initiale prise au quality inn, fermé depuis, et donc relogement au days inn, juste en face. Hôtel plutôt moyen, en tout cas en deçà des autres days inn fréquentés lors de notre séjour.

10/10 Excellent

Madison

Voyage en famille avec de jeunes enfants
Stay was very good
Séjour de 1 nuit en mai 2024
Réponse de Manager le 3 mai 2024
Thank you for letting us know about your recent stay. We look forward to having you stay with us again any time that you are in the area. Safe travels.

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were nice. The room was amazing. Everything was great.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Thank you for letting us know about your recent stay. We always enjoy hearing when a guest has enjoyed their time with us. We look forward to having you stay again any time that you are in the area. Safe travels.

8/10 Bien

Joe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all it was good.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 24 avr. 2024
Thank you for letting us know about your recent stay. We look forward to having you stay with us again any time that you are in the area. Safe travels.

4/10 Médiocre

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We traveled all day and just wanted to lounge in our room and relax and just watch TV. We got to our room only to find out that the cable is out and we can’t watch TV. I am told they don’t know when or if it will be on tonight or tomorrow…. The staff is pleasant but it doesn’t help our situation.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Thank you for letting us know about your recent stay. I do apologize about the TV. This is something that was out of our control and I could only pass on the information that the provider was giving us. Safe travels.

2/10 Horrible

Felecia

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Thank you for letting us know about your recent stay. I do apologize that your stay was only not up to your standards but ours as well. I would like to know what about your stay was terrible so that I may address it with my staff. Safe travels.

8/10 Bien

Jodie

Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 avr. 2024
Thank you for letting us know about your recent stay. Safe travels.

10/10 Excellent

China

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice rooms.. alot of space clean and neat
Séjour de 1 nuit en février 2024
Réponse de Manager le 1 mars 2024
Thank you for letting us know about your recent stay. We look forward to you staying with us again any time that you are in the area. Safe travels.

4/10 Médiocre

James

Séjour de 1 nuit en février 2024
Réponse de Manager le 26 mars 2024
Dear James, Thank you for letting us know about your recent stay. I see that you did 2 separate reviews. Just wondering if they were from the same stay, did you have 2 rooms, or was this a computer glitch. I do apologize that we fell short of meeting not only yours but our expectations as well. I would be interested in hearing what we could have done to make your stay better. Safe travels.

2/10 Horrible

John

Les points faibles : Propreté
Noise level by other guest late at night...others complained to manager, too. I think "Quiet Time 10pm..8am" signs posted in elevators and at each floor will help. Lots of uneducated, loud folks here returning at 11pm, 1am, 2am...i cannot recommend this place.
Séjour de 1 nuit en février 2024
Réponse de Manager le 1 mars 2024
Thanks for letting us know about your recent stay. I do apologize that your stay wasn't up to not only your standards, but ours as well. Safe travels.

4/10 Médiocre

James

Séjour de 1 nuit en février 2024
Réponse de Manager le 26 mars 2024
Dear James, Thank you for letting us know about your recent stay. I see that you did 2 separate reviews. Just wondering if they were from the same stay, did you have 2 rooms, or was this a computer glitch. I do apologize that we fell short of meeting not only yours but our expectations as well. I would be interested in hearing what we could have done to make your stay better. Safe travels.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Manager le 5 févr. 2024
Thank you for letting us know about your recent stay. It is always a pleasure when we hear from those that matter most, our guest. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 févr. 2024
Thank you for letting us know about your recent stay. It is always a pleasure hearing that a guest has enjoyed their stay. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Dominique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RUN, DONT WALK. First of all, the staff is AMAZING. I lost my keycard and they were more than happy to replace it, were already waiting at the door for me to help with my heavy luggage, and brought towels when I asked for more! This is something you don’t see in many hotels but I saw it in this one and I’m so glad I stayed here! The rooms are spacious and the pool is warm and tidy.
Séjour de 1 nuit en février 2024
Réponse de Manager le 4 févr. 2024
Thank you for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. We look forward to having you stay anytime that you are in the area. Safe travels.

10/10 Excellent

Francesca

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Thank you for letting us know about your recent stay. It is always a pleasure to hear from our guest when they have had a great stay. We look forward to having you stay any time that you are in the area. Safe travels. .

4/10 Médiocre

Terry

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 26 déc. 2023
Thank you for letting us know about your recent stay. It looks like we didn't quite meet your expectations. I would be interested in hearing what we could have done to make your stay better. Hopefully next time you are in the area you will give us another chance. Safe travels.

10/10 Excellent

Uyvone

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly .
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Thank you for letting us know about your recent stay. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Patrick, Highland Village

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Thank you for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. We look forward to having you stay again any time that you are in the area. Safe travels.

2/10 Horrible

Auronda, Madison

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smoke filled room. Bugs in the room. Rude front desk staff. Management never contacted me after numerous attempts. Will never stay here. If I could rate them negative 1, I would.
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 12 déc. 2023
Thank you for letting us know about your stay. We are a smoke free facility, but sometimes the rules get broken and I do apologize. Like I stated in the personal email that I sent you, I have not been in the office due to a family emergency is why you have not received a phone call from me. Also, the room was inspected upon your departure by housekeeping and maintenance and nothing was found. We have a contract with local pest control and they have inspected that room also and found nothing. I do apologize that we were not up to your standard. Safe travels.

6/10 Satisfaisant

Barbara

Les points forts : Infrastructures et conditions de l’hébergement
Every body was good the staff at from desk and the guy that does the work he was excellent in helping me carry my bags out and one bad review there was a housekeeper black girl she was very rude and didnt take my trash out i had to call to front desk to ask her to she pass by all day and didn't get it like she had a attitude problems other than that every was wonderful
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Thank you for letting us know about your recent stay. While I am pleased to hear that the front desk staff and my maintenance guy was great I am discouraged in hearing how my housekeeping staff treated you. I will address this immediately so that it doesn't occur in the future. Safe travels.

10/10 Excellent

Tanesha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the guy tht check me in. It was quick and he was so friendly. He har the nicest smile and great attitude.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 29 nov. 2023
Thank you for taking the time to let us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. We look forward to having you stay again any time that you are in the area. Safe travels.

8/10 Bien

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reservation was for king bed,they said u being 3rd party reserved a double queen
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 24 nov. 2023
Thank you for taking the time to let us know about your stay. I do apologize about the mix up with the bed type. Hopefully the next time that you are in the area will you give us another chance to get it right. Safe travels.

10/10 Excellent

april

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area to eat and good hot breakfast. Enjoyed the indoor pool also.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Thank you for taking the time to let us know about your recent stay. It is always a pleasure to hear from those that matter most, our guest. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and has a great location. Breakfast was nice in the morning!
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Thanks for taking the time to let us know about your recent stay. It is always a pleasure to hear from those that matter most, our guest. We look forward to having you stay again any time that you are in the area. Safe travels.

6/10 Satisfaisant

Joanne

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Front desk person was rude, not friendly
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 3 nov. 2023
Thank you for letting us know about your stay. When you state the front desk was rude and unfriendly, can you please explain? We strive to greet each guest with a friendly manner and I sincerely apologize that this wasn't your experience.

8/10 Bien

Kuo Chang

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 30 oct. 2023
Thank you for letting us know about your recent stay. Safe travels.

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotty Toddy
Very nice hotel very clean, great breakfast included
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 30 oct. 2023
Thank you for taking the time to let us know about your recent stay. It is always a pleasure to hear when someone enjoys their time with us. We look forward to having you stay again any time that you are in the area. Safe travels.

2/10 Horrible

Jhaveri

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
I do apologize that your stay did not meet not only your expectations, but mine as well. Like I told you when I spoke with you, when booking through a 3rd party, you tie my hands when a problem arises. The issue that you had will be addressed with my housekeeping staff to prevent this from happening in the future. Safe travels.

6/10 Satisfaisant

Veronica

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was not clean, the pool cut the bottoms of several kids’ feet, there were issues with keys not working and even people being doubled booked to the same room. Wouldn’t stay there again.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 oct. 2023
Thanks for your feedback.

10/10 Excellent

andre

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly rated on Expedia and lived up to it's ratings. Only downside os the hotel rates when Ole Miss is playing a home game...rates skyrocket...oh well, that's business.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 oct. 2023
Thank you for letting us know about your recent stay. We always enjoy knowing that a guest has had a great experience. We look forward to having you stay again anytime that you are in the area. Safe travels.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was what I expected.
Séjour de 7 nuits en septembre 2023
Réponse de Manager le 26 sept. 2023
Thank you for letting us know about your recent stay. Safe travels.

8/10 Bien

Jeff

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Affordable and nice just needs some more attention to cleaning mildew around bathroom shower. Shower door is allowing or letting water out on floor while showering.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 25 sept. 2023
Thank you for letting us know about your stay. I do apologize about the shower and will be sure to pass your comments along to my housekeeping team. Safe travels.

6/10 Satisfaisant

Sharon

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs a Good Deep Clean
The carpet needs shampooing in Room 223 & in ALL HALLWAYS. Bathroom in room 223 was Half ass Cleaned! Elevator needs a Good Deep Clean , Front Doors were Dirty & smudged. Staff was Friendly. Breakfast was Good. HOTEL WAS KINDA RUN DOWN LOOKING INSIDE FOR BEING A NEWER HOTEL.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Thank you for taking the time to let us know about your recent stay.

10/10 Excellent

Ellis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Thank you for taking the time to let us know about your recent stay.

6/10 Satisfaisant

Galanda

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Our room had a real bad damp musty order smell to it, And the restroom had hair in the sink and floor the towels had hair on them, The bed was comfortable and its in a great location.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 5 sept. 2023
Thank you for letting us know about your recent stay. I do apologize that we not only didn't meet your standards but ours as well. l will address this issue with my housekeeping staff so this doesn't occur in the future. Hopefully next time you are in the area you will give us another chance. Safe travels.

10/10 Excellent

Stephanie

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 29 oct. 2023
Thank you for taking the time to let us know about your recent stay. Safe travels.

10/10 Excellent

Volanda

Séjour de 1 nuit en août 2023
Réponse de Manager le 29 août 2023
Thank you for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. We look forward to having you stay again any time that you are in the area. Safe travels.

6/10 Satisfaisant

Lisa

Voyage en famille
The restroom floor was dirty. The carpet looked dirty. There was a small bug on one of the pillow cases. I pulled all the covering off both beds to check for other bugs, but didn't see any. The room was humid and could not ever get it to cool properly. I did not report the issues to the manager on sight, but probably should have. The cleaning staff that I met in the hallway to get more towels (our room only had two)...the lady was very sweet and accommodating. I wish I had gotten her name, because she was very helpful. The breakfast was nice and I liked the variety of choices, but I don't know if I'd stay here, again, based on the room.
Séjour de 3 nuits en août 2023
Réponse de Manager le 16 août 2023
Thank you for taking the time to let us know about your stay. Like you, I wish that you would have brought all of this to my attention while you were here so I could have made it right. These are defiantly not our standards or the experience we want our guest to have. Maybe next time you are in the area you will give us another try and let us show you that we can do better. Safe travels.

8/10 Bien

Kendrick

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The property was clean and spacious. I love walking into the room and the air was already on 59 degrees. The only thing I didn’t like was the odor of the room.
Séjour de 1 nuit en août 2023
Réponse de Manager le 14 août 2023
Thank you for letting us know about your recent stay. While I am pleased to hear that you enjoyed your stay, I do apologize about the odor of the room. I will defiantly get maintenance to check it out. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Deborah

Séjour de 1 nuit en août 2023
Réponse de Manager le 30 août 2023
Thank you for letting us know about your recent stay. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Franklin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 13 août 2023
Thank you for taking the time to let us know about your recent stay. It is always a pleasure hearing when a guest has enjoyed their stay with us. We look forward to having you stay again any time that you are in the area. Safe travels.

10/10 Excellent

Shon

Séjour de 1 nuit en août 2023
Réponse de Manager le 29 août 2023
Thank you for letting us know about your recent stay. We look forward to having you stay again any time that you are in the area. Safe travels.

8/10 Bien

Tommi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good nights stay
A nice stay in a well kept and clean room. Breakfast was nice for American standard. No complaints.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 4 août 2023
Thank you for letting us know about your recent stay. While I see you stated there were no complaints, I would be interested in hearing what could have made your stay a 10. We look forward to having you stay again any time that you are in the area. Safe travels.

6/10 Satisfaisant

Jaunell

Stay was fine
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 1 août 2023
Thank you for letting us know about your recent stay. While you stated that the stay was fine, I would be interested in hearing what we could have done to make it better. Safe travels.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend Away From Home
The stay here is always amazing. The manager is the sweetest and makes sure your stay is pleasant!
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 25 juil. 2023
Thank you for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. Thank you for the kind words. We look forward to having you stay again any time that you are in the area.

10/10 Excellent

Jacob

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Loved our getaway night hoping to enjoy more for our renewal vows in September
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 24 juil. 2023
Thanks for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. We look forward to having you stay again with us.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Traveling through
This hotel appears to be relatively new. The room was comfortable and clean. Breakfast had lots of choices. I would definitely stay here again.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 22 juil. 2023
Thank you for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us. We look forward to having you stay again if you are ever in the area. Safe travels.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 21 juil. 2023
Thank you for letting us know about your recent stay. It is always a pleasure to hear when a guest has enjoyed their time with us.

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patient and Sweet
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 7 juil. 2023
Thank you for letting us know about your recent experience.