Réception
Vérifier la disponibilité

Avis sur Hampton Inn Kansas City/Overland Park

2.5 out of 5
Hampton Inn Kansas City/Overland Park
10591 Metcalf Frontage Rd, Overland Park, KS

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 597 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 302 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 1001." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

David, Sedalia

Séjour de 1 nuit en mai 2024

10/10 Excellent

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Sarah,Thank you for taking the time to provide a review of Hampton Inn Kansas City/Overland Park. We are delighted to know that our team was able to provide you with the service you deserve. It would be an honor to have you stay with us again in the future.

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mattress was hard. No blanket and duvet cover heavy and lumpy as a result too hot with cover too cold with just sheets.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Thomas,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. Please know that at any time during your stay, you can contact guest services with any concerns you have and they will try their best to accommodate and make you comfortable. We appreciate you staying with us and hope you will consider returning.

10/10 Excellent

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean. Bed very comfortable. Close to everything you needed. Friendly staff.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Carolyn, Thank you so much for choosing Hampton Inn Kansas City/Overland Park. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and friendly staff. We hope you'll consider joining us again on your next trip to Kansa City; it was a genuine pleasure hosting you.

6/10 Satisfaisant

Jessica

Voyage en famille
Les points faibles : Personnel et service
The front desk person was not friendly. The sofa bed could hardly fit 1 person.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Jessica,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. Rest assured, we will cue in our team members and share your feedback with them. We will use this as a learning curve to improve our quality of service. Thank you for choosing to stay with us and we hope we can welcome you back in the future for a much more comfortable and friendly stay.

10/10 Excellent

Lane, Smith Center

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy travel access. WiFi access not available unless you give out personal information.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Rebecca,Thank you for choosing to stay with us at Hampton Inn Kansas City/Overland Park. We're delighted to read you were able to take advantage of our convenient location. However, we offer our sincere apologies for any inconvenience you experienced while you were here. Nevertheless, we hope this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very comfortable lodging. the cleaning crew does an excellent job.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 21 févr. 2024
Dear Thomas, It was a pleasure to welcome you to Hampton Inn Kansas City/Overland Park during your recent visit. We're so pleased to hear that our comfortable and clean accommodations made for an excellent stay. Thank you for your review, and we look forward to seeing you again soon!

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

8/10 Bien

Caitlyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always love staying here and usually the beds are super comfortable. However this time the bed was different. It was hard which was very disappointing. Other than the hard sleep I was pleased.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 9 févr. 2024
Dear Caitlyn,It's always a thrill to welcome back a valued guest; we truly appreciate your loyalty! However, it is disappointing that your most recent stay was not as restful as you had hoped. Your feedback about the beds will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope to welcome you back in the future for a seamless visit!

10/10 Excellent

Tarak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was nice . Great place and very clean.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 9 févr. 2024
Dear Tarak,Thank you so much for taking the time to share your thoughts with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. It was a pleasure having you join us during your time in Kansas City, and we hope you return soon!

8/10 Bien

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and clean.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 6 févr. 2024
Dear Gerald,It was a pleasure having you as a guest at Hampton Inn Kansas City/Overland Park. We are glad you enjoyed our clean and quiet accommodations. Thanks for your feedback. We cannot wait to see you again soon.

10/10 Excellent

Don

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weather related stay
Everything was great except for one tiny thing. The alarm clock had USB ports, however, neither port worked to charge my cell phone. I was able to use the power strip nearby to charge the phone. Other than that the stay was great, the hotel was clean and comfortable, and the staff was friendly and efficient.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Julie,Thank you for taking a moment to share your experience at Hampton Inn Kansas City/Overland Park. We're thrilled you were comfortable during your stay, and we appreciate you mentioning our impeccable facility and hospitable team. Your feedback about the alarm clock will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice front desk clerk.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Gabriel,It was a delight hosting you at Hampton Inn Kansas City/Overland Park, and we appreciate you taking the time to leave such an excellent review. You can always count on our team to provide top-notch hospitality, and we trust that you enjoyed your accommodations. Come back anytime!

8/10 Bien

??

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Jesus

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Ray, Overland Park

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Y
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 16 déc. 2023
Dear Ray,Thank you for being our guest at Hampton Inn Kansas City/Overland Park and for sharing your review. We hope that you had an enjoyable visit and look forward to welcoming you back again soon.

10/10 Excellent

William

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Steven

Séjour de 1 nuit en décembre 2023

8/10 Bien

Miranda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and the staff was friendly. We were given a handicap room we didn’t need so it was kind of awkward. Very tiny and cramped feeling but it was fine.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Miranda,We always appreciate hearing from our guests, and we're glad our attention to cleanliness and service impressed you. If you're in the area again, please come back to see us.

10/10 Excellent

Chalena

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Krista

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Jody

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Kenneth

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Brandon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great deal!
The hotel was super comfy and one of the cleanest that I’ve stayed
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Brandon,Our team works tirelessly to provide our guests with clean, comfortable accommodations, so we are thrilled to learn you thoroughly appreciated your time with us! Should you revisit the area, we'd love to host you again at Hampton Inn Kansas City/Overland Park!

8/10 Bien

Charles, sedalia

Séjour de 1 nuit en décembre 2023

8/10 Bien

Mary

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Shantel

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Our room was spotless and very comfortable.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 20 nov. 2023
Dear Shantel,Thank you for spotlighting our spacious rooms and all the comfort we provide our guests. Welcoming you back to Hampton Inn Kansas City/Overland Park would be an honor, so please return soon for another fantastic time.

10/10 Excellent

Thomas

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Cindy

Did not have the correct room available. Had to relocate to a different hotel which they said would be an upgrade premium room. NOT!!! Sure the room was able to sleep all of us but was not a premium nice room.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 14 nov. 2023
Dear Cindy,While we always appreciate guest feedback, we are sorry you were disappointed with the room type. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. We hope to have another opportunity to welcome you back and impress you with the stay you expected.

10/10 Excellent

Deanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly staff!
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 12 nov. 2023
Dear Deanna,Thank you for your five-star review! We're delighted that our cleanliness and friendly team contributed positively to your experience. Your appreciation is significant to us, and we can't wait to welcome you back for another great stay at Hampton Inn Kansas City/Overland Park.

8/10 Bien

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were in handicap room. The shower was roll in (not a problem) however the water did not completely drain for 24 hours. Room had odd chemical smell. I also would suggest some protein options for breakfast like hard boiled eggs and Greek yogurt.
Séjour de 3 nuits en novembre 2023
Réponse de Quintin Donley , AGM le 6 nov. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Quintin Donley , AGM le 6 nov. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

10/10 Excellent

Christopher

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend in KC
We had a king bed and the room was very spacious, the room and bath were perfectly clean & ready for our arrival, bed was very comfortable and we had a great nights sleep. I can't comment on the breakfast as we didn't make it down for that so not sure what was offered as options. Great location to I-435 near by and lots of restaurants in the area.
Séjour de 1 nuit en novembre 2023
Réponse de Quintin Donley , AGM le 6 nov. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

8/10 Bien

Heather

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The motel is not well maintained.
Séjour de 1 nuit en novembre 2023
Réponse de Quintin Donley , AGM le 6 nov. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

8/10 Bien

JAMES

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying here. Clean and Quiet. Would stay here again
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 10 nov. 2023
Dear James,Thank you for choosing Hampton Inn Kansas City/Overland Park. We're glad your first stay with us was marked by cleanliness and tranquility. We look forward to welcoming you back for another pleasant experience.

10/10 Excellent

Benjamin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in and a clean, quiet room.
Séjour de 1 nuit en octobre 2023
Réponse de Quintin Donley , AGM le 24 oct. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Quintin Donley , AGM le 24 oct. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

10/10 Excellent

Gautham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 19 oct. 2023
Dear Gautham,Thank you for your kind words. We're glad you enjoyed your stay, and we look forward to hosting you again at Hampton Inn Kansas City/Overland Park!

10/10 Excellent

Kate

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was efficient, helpful, and friendly. The property was very neat, updated, and offered a welcoming atmosphere. Once checking into the room we were very satisfied. (The only thing I would've liked to add is a bathroom fan.) Your establishment was found to replace a reservation error elsewhere and we were very pleased to be able to stay there with you at Hampton Inn & Suites.
Séjour de 2 nuits en octobre 2023
Réponse de Quintin Donley , AGM le 18 oct. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

10/10 Excellent

Rena

Séjour de 1 nuit en octobre 2023
Réponse de Quintin Donley , AGM le 14 oct. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future.

10/10 Excellent

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Quintin Donley , AGM le 4 oct. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future

10/10 Excellent

Brandon

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are clean roomy and well laid out.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 1 oct. 2023
Dear Brandon,Thank you for sharing your experience. We are delighted to learn that you found our rooms to be immaculate and well-maintained. Our top priority is your satisfaction, and we greatly value your positive feedback. We look forward to the opportunity to welcome you back for another exceptional stay at the Hampton Inn Kansas City/Overland Park!

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Quintin Donley , AGM le 4 oct. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Quintin Donley , AGM le 27 sept. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future

8/10 Bien

Corey

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Quintin Donley , AGM le 27 sept. 2023
Thank you for taking the time to share your feedback with us. It is very important to us and helps tremendously in improving our service. We are pleased to know that your stay was very pleasant and exceeded your expectations. Here at the Hampton Inn we strive to provide service to our guest that create a memorable experience. Thanks for Choosing the Hampton Inn Overland Park. We Look forward to creating more memories with you in the future