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Avis sur SureStay Hotel by Best Western Kemptville

2.5 out of 5
SureStay Hotel by Best Western Kemptville
4022 County Road 43, North Grenville, ON

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 111 avis sur 335." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 335." "
Note des voyageurs de 6 (Satisfaisant), d’après 55 avis sur 335." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 335." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 335." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Francine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Expensive and the room is too small for two double beds no table for luggage, no desk !! But it's very clean
Séjour de 1 nuit en mai 2024
Réponse de Sid le 7 mai 2024
Thank you for leaving the comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Serge

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
L’hôtel est correct et la chambre est spacieuse Toutefois, cet hôtel est vieillot et aurais besoin d’être rafraîchi
Séjour de 1 nuit en août 2023
Réponse de Sid le 17 août 2023
Greetings from SureStay KemptvilleThank you for choosing to stay with us on your recent visit to Kemptville and very thoughtful of you to review us to post a feedback.We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms that are as spacious and comfortable.We look forward to the pleasure of being at your service again some time in the near future.Warm Regards,Property ManagerSureStay by Best WesternKemptville

10/10 Excellent

Keven

Séjour de 1 nuit en janvier 2022
Réponse de Sure stay hotel by BW management le 7 juil. 2022
Dear Keven, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon. We appreciate your loyalty to our brand and five star rating. Sincerely Sure Stay Hotel by Best Western Kemptville

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021
Réponse de Surestay hotel by BW le 23 févr. 2022
Dear Patrick, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon. We appreciate your loyalty to our brand. Sincerely Sure Stay Hotel by Best Western Kemptville

10/10 Excellent

Patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
accessibilité facile
Séjour de 1 nuit en novembre 2021
Réponse de Surestay hotel by BW management le 4 nov. 2021
Dear Patrick, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon. We appreciate your loyalty to our brand. Sincerely Sure Stay Hotel by Best Western Kemptville

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambres spacieuses, très propre et à proche de touts les services.
Séjour de 1 nuit en août 2021
Réponse de Surestay management le 4 août 2021
Thank you for give us Review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Sure Stay Hotel by Best Western Kemptville

8/10 Bien

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de surestay hotel by best western management le 19 mai 2021
Thank you for choosing sure stay hotel by best western Kemptville we appreciate your feedback and hope we See you soon again.

8/10 Bien

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne réception, bon service d’appui pour dépanner avec télévision, très propre. Par contre, on s’est fait réveiller à 6:00 du matin par l’aboiement d’un chien dans la chambre à côté et ça pour au moins 45 minutes.
Séjour de 1 nuit en janvier 2021
Réponse de sure stay management le 23 janv. 2021
Thanks you for taking the time to write this review and share your experience. Reviews like yours are extremely helpful to continuously improve. We are sorry about the Dog wake you up in early morning. hope we See you soon again. Thanks.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2020
Réponse de sure stay management le 2 déc. 2020
Thank you for choosing sure stay hotel by best western Kemptville we appreciate your feedback and hope we See you soon again. Thanks

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de tourist inn le 20 févr. 2020
Thank you for taking the time to review us! We look forward to your return on your next visit!

10/10 Excellent

claude

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Tourist Inn management le 19 sept. 2019
Thanks for staying with us and giving a great rating.

6/10 Satisfaisant

Noémie, Mirabel

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Déjeuné MÉDIOCRE, chambre semi-rénovée (céramique neuve, peinture fraiche, mais vieux comptoir et évier tout rouillé, porte patio presque impossible à ouvrir vu la rouille..). Lit tout neuf, mais draps non-repassés. Odeur nauséabonde dans les couloirs, autres clients TRÈS respectueux car on entend TOUT!
Séjour de 2 nuits en août 2019
Réponse de tourist inn motel management le 23 août 2019
Thank you for your stay. Thank you for your review please give us time to finish the renovation we are in the process of doing new washroom vanity and new patio door.

8/10 Bien

Marceleaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BIEN
Séjour de 2 nuits en juin 2019
Réponse de tourist inn motel management le 25 juin 2019
Thanks for staying with us and for giving good feedback.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en mai 2019
Réponse de tourist inn le 9 juin 2019
thanks

8/10 Bien

Jean-Francois

Les points forts : Personnel et service et confort de la chambre
Parfait pour le prix
Séjour de 1 nuit en octobre 2018
Réponse de Front Desk le 30 oct. 2018
merci pour votre séjour

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de tourist inn motel le 15 sept. 2018
thanks for stayed with us.

6/10 Satisfaisant

Bernhard

Les points forts : Propreté et personnel et service
The room was extremely dark next to a covered driveway
Séjour de 1 nuit en mai 2024
Réponse de Sid le 27 mai 2024
Thank you for choosing to stay with us on your recent visit to Kemptville and very thoughtful of you to review us to post a feedback. We look forward to the pleasure of being at your service again some time in the near future. Warm Regards,

8/10 Bien

Rachel, Minster

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Sid le 23 mai 2024
Dear Scott, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon

8/10 Bien

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good if you are staying for a couple of nights
Séjour de 2 nuits en avril 2024
Réponse de Sid le 12 mai 2024
Thank you for choosing to stay with us on your recent visit to Kemptville and very thoughtful of you to review us to post a feedback. We look forward to the pleasure of being at your service again some time in the near future. Warm Regards,

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sid le 9 mai 2024
Dear Scott, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

10/10 Excellent

William

Séjour de 1 nuit en mai 2024
Réponse de Sid le 27 mai 2024
Dear Scott, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon

6/10 Satisfaisant

Jason, Toronto

Voyage d’affaires
Les points forts : Propreté et personnel et service
Staff was very friendly and the room was nice and clean. The walls were a little thin (could hear snoring from neighbouring room), so had to turn fan on the A/C unit to create “white” noise to drown out snoring. Very thin pillows as well, but overall a pleasant stay.
Séjour de 1 nuit en avril 2024
Réponse de Sid le 1 mai 2024
Thank you for leaving the comments.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Greg

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An upgraded motel to hotel quality. Available when lower priced Ottawa hotel rooms all booked.
Séjour de 1 nuit en avril 2024
Réponse de Sid le 30 avr. 2024
Thank you for rate us. Compliments like this motivate us to give more amazing service to our future guests.Thank you and See you again.

10/10 Excellent

karina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is an hidden gem. The rooms are very nice and clean. The location is convenient and so close to the highway. It is only 30mins drive from Downtown Ottawa. We thoroughly enjoyed our stay here. The breakfast was alright. The only downside is the pre- packaged eggs. I suggest they cook their eggs themselves or don't serve eggs at all. People are very careful when it comes to dairy and poultry products. The service was excellent. Staff were exceptional. The price is just right. I will be back many more times.
Séjour de 2 nuits en avril 2024
Réponse de Sid le 29 avr. 2024
Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

8/10 Bien

Bonar

Voyage en famille
Les points forts : Propreté et personnel et service
Clean rooms. The property could use an update on the outside but overall a decent stay and conveniently located to the hwy.
Séjour de 2 nuits en avril 2024
Réponse de Sid le 22 avr. 2024
Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

6/10 Satisfaisant

Judith

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bathroom fixtures were loose grab bar in shower was loose and shower very slippery.
Séjour de 1 nuit en avril 2024
Réponse de Sid le 22 avr. 2024
Thank you for leaving the comments.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for one night while having a soccer tournament with my daughter.
Séjour de 1 nuit en avril 2024
Réponse de Sid le 15 avr. 2024
Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

6/10 Satisfaisant

James

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I found the beds to hard for my liking. Room was clean. There is a nice back yard to use for our dog during our stay but sadly hasn't been cleaned of dog poop in some time
Séjour de 2 nuits en mars 2024
Réponse de Sid le 11 mars 2024
Thank you for leaving the comments.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Milada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room, breakfast was good and staff was very friendly
Séjour de 2 nuits en mars 2024
Réponse de Sid le 11 mars 2024
Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

8/10 Bien

Reginald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good breakfast Pleasant helpful staff Not walkable to anywhere
Séjour de 2 nuits en février 2024
Réponse de Sid le 21 févr. 2024
Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

10/10 Excellent

Nafisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A quiet staying, clean ambience and had breakfast included. Good for short stay and family.
Séjour de 1 nuit en février 2024
Réponse de Sid le 17 févr. 2024
Thank you for choosing to stay with us on your recent visit to Kemptville and very thoughtful of you to review us to post a feedback. We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms that are as clean. We look forward to the pleasure of being at your service again some time in the near future. Warm Regards,

8/10 Bien

lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and clean
Séjour de 1 nuit en février 2024
Réponse de Sid le 16 févr. 2024
Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sid le 14 févr. 2024
“Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

6/10 Satisfaisant

Suzanne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sid le 13 févr. 2024
Dear Derek, Thank you so much for taking the time to leave a rating. We really appreciate you business. we look forward to see you again soon

2/10 Horrible

BEVERLEY, OTTAWA

Séjour de 1 nuit en février 2024
Réponse de Sid le 22 mars 2024
Dear Guest, we are disappointed to know that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.

8/10 Bien

lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, close
Séjour de 1 nuit en février 2024
Réponse de Sid le 10 févr. 2024
“Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

10/10 Excellent

Ronald B

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sid le 3 févr. 2024
“Thank you so much for taking the time to rate us, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so appreciation like this are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

6/10 Satisfaisant

Sylvia

Noisy at night
Séjour de 1 nuit en janvier 2024
Réponse de Sid le 30 janv. 2024
Thank you for leaving the comments.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ed

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Parking lot needed better plowing
Séjour de 1 nuit en janvier 2024
Réponse de Sid le 27 janv. 2024
Hello Ed, I just wanted to express my gratitude for your thoughtful review and understanding. Indeed, we concur with your response. Unfortunately, our regular snow plowing professional fell ill recently, and as a result, he arranged for a substitute to take over his duties temporarily. We appreciate your patience during this transition and assure you that we are committed to maintaining the high standard of service you've come to expect from us. Thank you for your time to review us and leaving, this amazing rating.

8/10 Bien

michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sid le 25 janv. 2024
“Thank you so much for taking the time to post a review, We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon. Thanks again!

8/10 Bien

Derek

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sid le 28 déc. 2023
Dear Derek, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

10/10 Excellent

Dan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean , very comfortable
Séjour de 1 nuit en décembre 2023
Réponse de Sid le 24 déc. 2023
Dear Dan, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

4/10 Médiocre

Crissy

Voyage en couple
Les points faibles : Personnel et service et équipements
It's obvious that a lot of work has been put into this motel recently to make it look nicer. One of the issues we had when staying here was the incredibly noisy heating unit. It kept kicking off and on and was so loud we eventually just set it to fan, but the room got so cold we had to turn it back on again for a while. This went on all night to the point we eventually got up and left at 5:30 in the morning. The other critique I have is around customer service. Although the staff were perfectly nice, I found it odd that when I came in I had to pickup a phone to let someone know I was at the desk to check in. They answered the phone as if they didn't know who was calling them. This isn't great customer service and also, I don't want to pickup a phone that who knows how many other people have been using and put it to my ear. For these reasons I would not stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Surestay Hotel By BW Management le 28 nov. 2023
Thank you so much for taking the time give us rating and Review regarding your recent stay at our property . On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Lynda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en novembre 2023
Réponse de Surestay hotel by BW le 28 nov. 2023
Dear Lynda, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Surestay hotel by BW le 28 nov. 2023
Dear John, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly check in
Séjour de 1 nuit en novembre 2023
Réponse de sid le 5 déc. 2023
Dear Kelly,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PropertyManagerSureStay by Best Western Kemptville

10/10 Excellent

Bridget

Séjour de 1 nuit en novembre 2023
Réponse de Sid le 24 déc. 2023
Dear Bridget, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

8/10 Bien

Nick

Séjour de 1 nuit en novembre 2023
Réponse de Surestay hotel by bw Management le 1 déc. 2023
Dear Nick, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.

6/10 Satisfaisant

Tracey

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Sid le 1 nov. 2023
Dear Tracey, thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Again, thank you for taking the time to review our business!

8/10 Bien

sungjun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de Surestay hotel by Best western le 31 oct. 2023
Dear Sungjun, Thank you so much for taking the time to leave an excellent rating. We really appreciate you business. we look forward to see you again soon.