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Avis sur Hotel New Otani Osaka

5 out of 5
Hotel New Otani Osaka
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 1262 avis sur 1672." "
Note des voyageurs de 8 (Bien), d’après 308 avis sur 1672." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 1672." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1672." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1672." "

9,6/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent établissement, à recommander. L'hôtel est bien placé, dans un quartier calme, mais aussi très bien desservi. Le personnel est tout à fait avenant et disponible, la literie parfaite.
Séjour de 2 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 1 mai 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are grateful to read that you enjoyed our location and services.We will do our best to provide you with a wonderful stay the next time you stay with us.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, près des transports en commun. Belle chambre, spacieuse et confortable, bien qu’un peu vieillotte. Le déjeuner à l’hôtel est excellent, beaucoup de choix, que ce soit oriental ou occidental. Le personnel est sans faille. Beaucoup aimé, je vous le recommande.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel New Otani Osaka le 10 nov. 2023
Thank you for the great review of Hotel New Otani Osaka!We appreciate your high evaluation of your room, the accessibility and location.The breakfast buffet at All-Day-Dining SATSUKI (Lobby floor) is very popular with our guests, who can choose from a wide variety of items on the menu.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Angelo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel avec tout le service et le confort attendu. Chambre spacieuse et très bien équipée.
Séjour de 3 nuits en avril 2023

10/10 Excellent

Gabrielle Laïla

Séjour de 1 nuit en avril 2023

8/10 Bien

Sylvie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023

8/10 Bien

Hanna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The service was excellent and the staff was outstanding in every possible way. Breakfast was average; I had better at 4* hotels. The rooms were nice but the bathrooms really need to be remodeled and the towels were horrible. I chose the hotel because of its proximity to the Osaka Castle but I really expected better quality from the New Otani Hotel.
Séjour de 3 nuits en mai 2024

10/10 Excellent

STEVEN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service!
Séjour de 1 nuit en mai 2024
Réponse de Hotel New Otani Osaka le 24 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Osaka Castle Park also offers seasonal scenery with cherry blossoms in spring, greenery in summer, and autumn leaves in fall, and our staff looks forward to welcoming you again.

10/10 Excellent

Nir, los angeles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel charge you for gym charge you for pool but give you a free newspaper
Séjour de 3 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 24 mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your valuable feedback.We will use your comments to motivate all our staff to make efforts to ensure that you are more satisfied the next time you stay with us.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

??

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの方に大変お世話になりました
Séjour de 2 nuits en mai 2024

10/10 Excellent

MASANORI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
大阪城ホールでのイベント後の宿泊先に利用させていただきました。近隣の雰囲気もよく快適に過ごせました。ありがとうございました。
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pieter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel
Séjour de 1 nuit en mai 2024
Réponse de Hotel New Otani Osaka le 21 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

MASAMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
喫煙しないが喫煙の部屋しか取れなく、部屋に案内される時、部屋の階の廊下が匂いがキツく、その旨を話したら、禁煙の部屋が空いてるか確認して頂いた。禁煙の部屋は空いてなかったが、その気持ちが嬉しかったです。
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Toshio

Les points faibles : Personnel et service
フロントTEL対応悪く次はないよなと思いなんでこうなる‼️野球もホテルも大谷と思っていたのに！
Séjour de 1 nuit en mai 2024

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you reserve a castle view, Osaka castle a performance center are lit at night. Spacious triple room with castle view had club chairs seating and table that made our room feel like a suite. Staff always greeted us and the buffet is superbly stocked with American and Asian breakfast items and reasonably priced. Our family group of 7 arrived from U.S. into both ITM and KIX Osaka airports, plus on shinkansen from Hiroshima, and the hotel is easily walkable from Osaka-JoKoen station. Nearby is an office building with cute shops and numerous counter service eateries. The 7-11 is across the street, and was perfect for 10 pm jetlagged arrival quick bites. The New Otani also has a floor of shopping boutiques, including a wedding gown salon. In addition to great breakfasts, our family loved taking morning jogs to nearby Osaka castle and the extensive park and trails surrounding it.
Séjour de 2 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 20 mai 2024
Thank you very much for staying in a triple room with Castle View at Hotel New Otani Osaka.We are delighted to hear that you and your family enjoyed your hotel stay.We hope you will continue to choose us as your hotel of choice as we strive to make your stay with us a pleasant one for the whole family.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Daniela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. GREAT bakery and food. Rooms area a little older but they’re great and comfortable. The customer service??? Unmatched. Amazing, kind and helpful staff.
Séjour de 1 nuit en avril 2024
Réponse de Hotel New Otani Osaka le 20 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Adair

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elegant and spacious…nicest accommodations overall on our trip this far! Breakfast is unbelievable…no words do it justice. Just try it. Wonderful stay…exceeds expectations…and highly recommend!
Séjour de 2 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 20 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.We hope you will have the opportunity to try it.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 Excellent

Nanako

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ニューオータニ大阪、はじめて訪れました 明るい豪華なロビー、スタッフの方の丁寧な応対 そして何よりランクアップされたお部屋に驚きました　高層階の素晴らしいお部屋　もうすっかりお部屋に魅了されて夕食はルームサービスをお願いしました　本当中から癒されるホテルのサービスでした　ありがとうございました
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sergey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/a
Séjour de 1 nuit en avril 2024
Réponse de Hotel New Otani Osaka le 19 mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Hanako

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしかった。前回宿泊時よりもサービスが充実していました。リピートします！
Séjour de 1 nuit en mai 2024

10/10 Excellent

Xiaoqun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to the park and dining area, safe and quiet.
Séjour de 2 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 19 mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very honored that you had a safe and comfortable stay with us.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

TAKAHIRO

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ありがとうございました
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

???

Voyage en groupe
Les points forts : Propreté et personnel et service
朝食バイキングを期待して行きましたが、以前と違いかなり落ちた気がしました。残念です
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff. Breakfast was superb with both Japanese and Western spreads. The Japanese spread was amazing.
Séjour de 2 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 19 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.We hope you will have the opportunity to try it.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel was beautiful and the staff we're Kind and helpful. The view from the Sky Lounge was captivating. If you intend tobeat in property i suggerst booking a table in advance. We unfortunately couldn't geht a spot in any of the Open Restaurants.
Séjour de 1 nuit en mai 2024
Réponse de Hotel New Otani Osaka le 19 mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appriciate your high evaluation of top-floor Sky Lounge "The Four Seasons".We are delighted to hear that you had a stay with the incredible panoramic views of the nightly illuminations of the historic Osaka Castle and the skyscrapers composing the city's skyline from top of the hotel.On the other hand, We apologize for any inconvenience caused by the restaurant.We will take your comments seriously and strive to improve our services even further.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

Yukiko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Sachiko

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
窓から大阪城ホールや大阪城がよく見えたのがよかった
Séjour de 2 nuits en mai 2024

8/10 Bien

ALFONSO RANDALL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Está frente al castillo de OSAKA y se ve de las ventanas hermoso, si volviera me quedaría aquí!
Séjour de 2 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 19 mai 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

8/10 Bien

REIKO

Séjour de 1 nuit en mai 2024

10/10 Excellent

yuki

Voyage en couple
Les points forts : Équipements
部屋が広くて綺麗で、朝食も手間がかかっていて、美味しかったです。
Séjour de 1 nuit en mai 2024

8/10 Bien

DAMANDEEP

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 12 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

KYOSUKE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

AI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
好きなアイドルのライブのため宿泊しました！ 大阪城ホールも近くホテルも綺麗だし凄く癒されました！ また大阪城ホールでライブがあった際は必ず泊まりたいと思います！ありがとうございました！
Séjour de 2 nuits en mai 2024

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
きめ細かなサービスにとても満足致しました。 次回も利用させていただきます。
Séjour de 1 nuit en avril 2024

10/10 Excellent

Taifu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とてもリラックスして過ごせた
Séjour de 1 nuit en mai 2024

10/10 Excellent

kouiti

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋が快適
Séjour de 2 nuits en mai 2024

8/10 Bien

Tagumpay Esmiraldo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent and very helpful staff.
Séjour de 3 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 10 mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 Excellent

Bunty

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel if you are looking to stay away from crowd/ tourists. The station is a 5 minute walk.
Séjour de 3 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 10 mai 2024
Thank you very much for choosing Hotel New Otani Osaka.We are very grateful to hear that you were satisfied with our location and accessibility.Encouraged by your positive feedback, we will continue to strive to improve our services for your further satisfaction in the future.Osaka Castle Park is a place of seasonal beauty, and all of our staff look forward to welcoming you again.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Erik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en mai 2024
Réponse de Hotel New Otani Osaka le 10 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very honored that you had a safe and comfortable stay with us.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.

8/10 Bien

Miho

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
お料理がとても美味しかった
Séjour de 1 nuit en mai 2024

10/10 Excellent

??

Séjour de 1 nuit en mai 2024

10/10 Excellent

naoki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋が清潔で良かったです。
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ethan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a blast!
Séjour de 3 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 10 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

6/10 Satisfaisant

Katherine

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff was great and very nice. Our room was non-smoking but it still smelled faintly of smoke. The bathroom facilities were very old and the shower didn’t feel very clean. The beds and pillows were incredibly hard and uncomfortable. The hotel is walking distance to Osaka Castle and a train station, but the majority of the things we wanted to do (Dotonburi, Kuromon Ichiba Market, etc.) were a 20 minute train ride away which made it inconvenient.
Séjour de 2 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 12 mai 2024
Thank you for staying with us at the Hotel New Otani Osaka and for your frank review of your stay with us.Firstly, we are delighted to receive your compliments about our staff's service.On the other hand, we are sorry to learn that our facility was not to your satisfaction during your stay.We thank you again for your honesty and the time you took to inform us of your experience.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

2/10 Horrible

David

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
For some reason if you want to use the gym you need to pay almost 4,000 yen - each time that you want to go. They are representing on line that it’s part of the amenities, but they are asking money for it. I approached the front desk about it and they didn’t do anything about it.
Séjour de 1 nuit en mai 2024

10/10 Excellent

NORIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Yong

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, top cleanliness and great staff service. Hotel is however a bit tired looking, perhaps time for a refresh
Séjour de 2 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 10 mai 2024
Thank you very much for choosing Hotel New Otani Osaka.We are very pleased to hear that you are satisfied with our services, location, and especially the cleanliness of our hotel.Although we do not have the latest facilities, we will continue to carefully maintain and provide clean and comfortable guest rooms for many years to come.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again.Translated with DeepL.com (free version)

8/10 Bien

Akio

Séjour de 1 nuit en avril 2024

10/10 Excellent

Anthony, Las Vegas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property has an elegant yet comfortable feel. From the friendly staff to the luxurious rooms, our stay at this hotel was superb! I would highly recommend it to anyone looking for an upscale hotel in Osaka away from the hustle and bustle of the tourist area and on a more peaceful side of the city.
Séjour de 2 nuits en avril 2024
Réponse de Hotel New Otani Osaka le 1 mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.