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Avis sur TownePlace Suites by Marriott Orlando at SeaWorld

3.5 out of 5
TownePlace Suites by Marriott Orlando at SeaWorld
10731 International Drive, Orlando, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 605 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 216 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Frédéric

Séjour de 3 nuits en octobre 2023
Réponse de Grace, Guest Services Manager le 15 nov. 2023
Dear Frederic, Your patronage and generous review are appreciated more than you know. Thank you for your time, and we hope to see you soon!

10/10 Excellent

Emanuel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement très près des parcs Aquatica et Seaworld à 15 minutes en voiture des parcs Disney et de Universal, à 10 minutes en voiture de outlets pour magasinage. Hôtel propre et récent.
Séjour de 6 nuits en juillet 2023
Réponse de GM le 7 août 2023
Dear Emanuel, I’m so glad you enjoyed our hotel and its superb location! Thank you for your time in reviewing your stay, and we hope to host you again soon. Sincerely, Mason Caracciolo General Manager

4/10 Médiocre

JEAN LOUIS

Les points faibles : Propreté
I have long been a client of this brand, never have I seen such a poor ("included") breakfast. My room has only been cleaned two times during a 6 nights stay! One of the two lifts has failed and was not yet repaired after two days. This is unacceptable an is purely scandalous.
Séjour de 6 nuits en juillet 2023
Réponse de GM le 31 juil. 2023
Dear JEAN LOUIS, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve the guest experience. We appreciate your patronage and hope to see you again soon. Sincerely, Mason Caracciolo General Manager

10/10 Excellent

Fabrice

Séjour de 4 nuits en juillet 2023
Réponse de Grace, Guest Services Manager le 19 août 2023
Dear Fabrice, I'm happy that you had a 5-star experience at our hotel! Cheers to a fabulous time in Orlando, and we hope to see you again.

8/10 Bien

Wanying

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
C’est propre et confortable. Pas besoin acheter les billets pour aller à SeaWorld a l’hôtel. C’est moin acheté directement sur le site .
Séjour de 6 nuits en avril 2023
Réponse de GM le 8 mai 2023
Dear Wanying, It is wonderful to hear you had an excellent stay here at TownePlace Suites by Marriott Orlando at SeaWorld. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is music to our ears. I will share your kind words with the entire team and look forward to serving you again. Sincerely, Mason Caracciolo General Manager

10/10 Excellent

LP

Séjour de 2 nuits en août 2022
Réponse de Grace, Guest Services Manager le 13 août 2022
Dear LP, Thank you for taking the time to leave a review. We appreciate your feedback, and I am glad you had a great experience while staying with us! We hope to see you next time you return to the area.

10/10 Excellent

manon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super endroit En famille surtout avec la cuisinette et frugo
Séjour de 4 nuits en février 2022
Réponse de GM le 7 mars 2022
Dear manon, It is wonderful to hear that we have earned the recommendation of both you and your family. Thank you for sharing this great review and please know that we would love to host you again. Sincerely, Mason Caracciolo General Manager

8/10 Bien

Jean-Francois

Séjour de 5 nuits en février 2022
Réponse de Grace le 15 avr. 2022
Thank you for taking time out of your day to leave a review; we appreciate your feedback. We hope you stay with us again when your travels bring you back to the area!

10/10 Excellent

Maddie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed this property. The staff was friendly and cheerful. The only complaint was the morning breakfast. It was just ok. Many days we didn't wake up to get food.
Séjour de 6 nuits en mai 2024

8/10 Bien

Sonis

Les points forts : Propreté
Séjour de 2 nuits en mai 2024

10/10 Excellent

Damian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing that’s all I have to say
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Damian, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Mason Caracciolo, GM

2/10 Horrible

Carie

I couldn’t go.., very sick… ne er head back from hotel or Expedia
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Carie, My sincere apologies that you recently became ill and were unable to keep your reservation. We do allow cancellations with no penalty with 48-hour notice; this is the industry standard. I regret if this was not properly communicated to you and I'm very sorry for the frustration caused. We value your feedback and do take it into consideration. Sincerely, Mason Caracciolo, GM

10/10 Excellent

Bruno

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Family friendly
Séjour de 3 nuits en mai 2024
Réponse de GM le 12 mai 2024
Dear Bruno, We're happy to hear from you and glad you enjoyed your stay with us at TownPlace Suites. We appreciate your family choosing to stay with us while in Orlando. I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and hope to see you again soon for more family fun. Best, Mason Caracciolo, GM

8/10 Bien

Keyla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stacey, Saint Augustine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is right next to Sea World if you are going there.
Séjour de 2 nuits en mai 2024
Réponse de GM le 9 mai 2024
Dear Stacey, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Mason Caracciolo, GM

4/10 Médiocre

Tiara

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was clean, staff was nice but the halls, elevator and pools were very dirty.
Séjour de 3 nuits en mai 2024
Réponse de GM le 6 mai 2024
Dear Tiara, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the public areas. Thank you for your time in reviewing our hotel. Sincerely, Mason Caracciolo, GM

10/10 Excellent

Shayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only thing was not enough parking
Séjour de 1 nuit en avril 2024
Réponse de GM le 6 mai 2024
Dear Shayla, Thank you for providing us with your feedback. Your informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the parking. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Mason Caracciolo, GM

10/10 Excellent

Christina, Huntsville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, crisp, fresh, comfortable. Great breakfast, great staff, very enjoyable
Séjour de 5 nuits en avril 2024
Réponse de GM le 4 mai 2024
Dear Christina, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Mason Caracciolo, GM

10/10 Excellent

Maria

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The best
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Maria, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Mason Caracciolo, GM

10/10 Excellent

HYE SOOK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

ROBERTO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice experience.
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear ROBERTO, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience and are eager to provide you with excellent service the next time you visit. Best, Mason Caracciolo, GM

10/10 Excellent

Peter

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice , clean comfy
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Peter, Thank you for sharing your experience. Your review encourages us to achieve our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Mason Caracciolo, GM

10/10 Excellent

Ninoshka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente estadía. Volveré con mi familia.
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Ninoshka, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Mason Caracciolo, GM

10/10 Excellent

Joanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love that it was close to some of the parks.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Joanne, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. We are so glad you found our location convenient. Thank you for taking the time to share your review. Best, Mason Caracciolo, GM

10/10 Excellent

Minel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience! Kids had a blast and shuttle where on time and easy to SeaWorld and acuática ! Also breakfast was amazing
Séjour de 4 nuits en avril 2024
Réponse de GM le 28 avr. 2024
Dear Minel, I'm so happy to hear that you enjoyed your stay. It's encouraging to know your kids enjoyed the trip and our shuttles were convenient for your family. Thank you for staying with us, we look forward to seeing you again when in the area. Best, Mason Caracciolo, GM

6/10 Satisfaisant

YAN

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de GM le 26 avr. 2024
Dear YAN, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Mason Caracciolo, GM

10/10 Excellent

Estrella

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay! The breakfast was impressively good for a hotel. I will definitely book here again.
Séjour de 5 nuits en avril 2024
Réponse de GM le 24 avr. 2024
Dear Estrella, One of our favorite compliments is when guests plan to return to our hotel. I am thrilled you enjoyed your stay, and our breakfast, enough to share this great review. On behalf of the entire staff here at the TownePlace Suites by Marriott Orlando at SeaWorld, thank you for your business, and please come back soon. Best, Mason Caracciolo, GM

10/10 Excellent

ALBERT

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de GM le 22 avr. 2024
Dear ALBERT, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Mason Caracciolo, GM

10/10 Excellent

Alison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff, location, room, and food were awesome!
Séjour de 2 nuits en avril 2024
Réponse de GM le 22 avr. 2024
Dear Alison, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Mason Caracciolo, GM

10/10 Excellent

Wendy Jorge

Les points forts : Équipements
Great hotel!
Séjour de 1 nuit en avril 2024
Réponse de Grace, Guest Services Manager le 20 avr. 2024
Dear Wendy Jorge, I recognize your time is valuable and appreciate that you've left us a perfect score. Thank you for choosing to stay with us, and we hope to "sea" you again.

10/10 Excellent

Alessandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Sea Word parks!! And very comfortable rooms.
Séjour de 2 nuits en avril 2024
Réponse de GM le 19 avr. 2024
Dear Alessandra, We are thrilled to learn you had a lovely time and enjoyed our comfortable rooms and fun location. We appreciate you sharing your kind review with us and other travelers. Please visit us again soon. Best, Mason Caracciolo, GM

10/10 Excellent

Nichole

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean place.loss loved the pool. Staff was very nice. No complaints at all.
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Nichole, It is fantastic to know that our crisp rooms, fun amenities, and gracious staff all contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Mason Caracciolo, GM

8/10 Bien

maria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to Seaworld and Aquatica literally a 2 minute drive.
Séjour de 2 nuits en avril 2024
Réponse de Grace, Guest Services Manager le 16 avr. 2024
Dear Maria, I'm glad that our location made your stay convenient, and I hope we impressed you with our service as well. For any future stays in the area, we'd de delighted to welcome you back.

10/10 Excellent

carla

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for family
Séjour de 2 nuits en avril 2024
Réponse de Grace, Guest Services Manager le 13 avr. 2024
Dear Carla, I'm happy to hear that our family-friendly atmosphere was perfect for your Orlando stay. Please look us up any time you return to the area!

10/10 Excellent

Anquette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice and accommodating. Hotel was clean inside and out. Close to everything. Definitely will be booking again in the near future.
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Anquette, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, cleanliness, and convenient location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mason Caracciolo, GM

10/10 Excellent

Karen

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was clean, quiet, and has a great pool. Breakfast was well presented and free. Lots of selections too.
Séjour de 3 nuits en avril 2024
Réponse de Grace, Guest Services Manager le 13 avr. 2024
Dear Karen, Thank you for singing our praises! It's wonderful to hear that you had a peaceful and convenient stay, and I hope you're able to return someday to create even more memories here.

10/10 Excellent

Sharon, glendale hts

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern, clean rooms. We had a suite with a mini kitchen that was stocked with everything you would need to cook. Even a dishwasher. Breakfast was great with many hot choices. Line was long to make waffles as there was only 2 machines. Would definitely stay again 15 min to Disney parks.
Séjour de 1 nuit en avril 2024
Réponse de Grace, Guest Services Manager le 12 avr. 2024
Dear Sharon, What a fabulous review, thank you! It's wonderful to hear that our well-appointed guestrooms and central location made for a convenient and enjoyable stay. We look forward to hosting you again someday.

10/10 Excellent

Janice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice, quiet and free breakfast
Séjour de 1 nuit en avril 2024
Réponse de GM le 11 avr. 2024
Dear Janice, It warms my heart to hear you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to the area. Best, Mason Caracciolo, GM

10/10 Excellent

Susan

Voyage en couple
Les points forts : Équipements
Staff was friendly and helpful. Hotel is clean. Pool is not heated but pool area is very nice. Great location
Séjour de 3 nuits en avril 2024
Réponse de GM le 11 avr. 2024
Dear Susan, We love all compliments, but hearing that the staff was one of the main reasons you loved your stay is music to our ears. Thank you so much for choosing TownePlace Suites and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to Orlando. Best, Mason Caracciolo, GM

10/10 Excellent

Taqueria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 4 nuits en avril 2024
Réponse de GM le 11 avr. 2024
Dear Taqueria, What an excellent rating! I am thrilled to see that you had a great stay, and I hope that we will be your first choice for lodging in Orlando from here on out. Thank you for your business, and please come again. Best, Mason Caracciolo, GM

10/10 Excellent

Kedrick

Les points forts : Propreté et personnel et service
It’s was great da service
Séjour de 1 nuit en avril 2024
Réponse de Grace, Guest Services Manager le 13 avr. 2024
Dear Kedrick, Thank you for your kind review, but especially for highlighting our team's dedication to providing excellent service. We'd love to welcome you back any time!

10/10 Excellent

ruben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Grace, Guest Services Manager le 12 avr. 2024
Dear Ruben, Wow, thank you for a perfect review! I'm ecstatic that you enjoyed your stay to the fullest, and hope you'll be back someday for another great experience.

10/10 Excellent

Debasish

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a nice Hotel in a nice location. I would recommend this hotel.
Séjour de 4 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Dear Debasish, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Mason Caracciolo, GM

10/10 Excellent

December

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at Town place Suites was fantastic. The room was spacious, clean, and perfectly appointed for me, my two adult daughters, and a close family friend. The pool bar and continental breakfast were also terrific. We would definitely stay here again when visiting Sea World!
Séjour de 2 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Dear December, That is what we like to hear! Thank you so much for your generous review and recommendations and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Mason Caracciolo, GM

10/10 Excellent

magdeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Grace, Guest Services Manager le 12 avr. 2024
Dear Magdeline, It's wonderful to receive positive feedback; thank you! It was our pleasure to be your host in Orlando.

8/10 Bien

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and breakfast was excellent but overall the ladies always had the areas very clean.
Séjour de 4 nuits en avril 2024
Réponse de GM le 7 avr. 2024
Dear Monica, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our cleanliness, breakfast, and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Mason Caracciolo, GM

10/10 Excellent

Latasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This us a very nice clean hotel! Very spacious and loved having a kitchette! Felt like home. House keeping kept room stocked and refreshed. I would definitely stay here again! Staff was also very friendly and helpful.
Séjour de 4 nuits en avril 2024
Réponse de GM le 6 avr. 2024
Dear Latasha, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return! Best, Mason Caracciolo, GM

10/10 Excellent

Giuseppe

Les points faibles : Propreté
Séjour de 3 nuits en avril 2024
Réponse de GM le 7 avr. 2024
Dear Giuseppe, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Mason Caracciolo, GM

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SeaWorld cool
Séjour de 3 nuits en mars 2024
Réponse de GM le 6 avr. 2024
Dear Steven, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return! Best, Mason Caracciolo, GM

10/10 Excellent

Stacey

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The loacation to sea world
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Stacey, Thank you for your kind words. It is excellent to hear that our proximity to SeaWorld was a highlight of your enjoyable visit. We hope you made some fun memories here and will return in the future to make even more of them. Best, Mason Caracciolo, GM