Avis
6,6
6,4/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille
22 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Zong
Voyage en famille
20 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Zong
Séjour de 2 nuits en mai 2024
Réponse de Reviews le 21 mai 2024
Thank you for your feedback. Your review helps us reach our goal of guest satisfaction.
10/10 Excellent
Henry
15 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Henry
Séjour de 7 nuits en mai 2024
Réponse de Reviews le 17 mai 2024
Dear Henry,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to super 8 in the near future for another wonderful stay.Warm regards.
2/10 Horrible
Debra
Voyage en famille
14 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Debra
Séjour de 7 nuits en mai 2024
Réponse de Reviews le 17 mai 2024
Dear Debra,I hope this message finds you well. I wanted to personally reach out to extend my sincerest apologies for the unacceptable condition of your hotel room during your recent stay with us.Your comfort and satisfaction are our top priorities, and it deeply troubles us to hear that we fell short of meeting your expectations in terms of cleanliness. Please know that this does not reflect the high standards we strive to maintain at our establishment.We understand the inconvenience and disappointment this must have caused you, and we want to assure you that immediate action is being taken to address and rectify the issues you encountered. Our housekeeping team has been briefed, and additional training and protocols are being implemented to prevent such occurrences in the future.Once again, I apologize for the oversight, and I thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continuously strive to improve our guest experience.We sincerely hope for the opportunity to welcome you back in the future and provide you with the exceptional stay you rightfully deserve.Warm regards,
10/10 Excellent
Alam
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alam
Séjour de 5 nuits en mai 2024
Réponse de Reviews le 17 mai 2024
Dear Alam,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to super 8 in the near future for another wonderful stay.Warm regards.
10/10 Excellent
Roberto
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roberto
Séjour de 1 nuit en mai 2024
Réponse de Reviews le 17 mai 2024
Dear Roberto,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards,
10/10 Excellent
Makayla
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Makayla
Séjour de 7 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Dear Makayla,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards.
4/10 Médiocre
Jenny, Panama City
Voyage en famille
3 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jenny
Séjour de 4 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Thank you, Jenny for your feedback. We will us this information to better our hotel for your stay with us in the future.
4/10 Médiocre
Edwin
3 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Edwin
Séjour de 3 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Thank you for your review. Your feedback will help us better our hotel in the future.
8/10 Bien
Antonio, HIALEAH
Voyage en famille
2 mai 2024
Antonio
Séjour de 3 nuits en janvier 2024
Réponse de Reviews le 17 mai 2024
Dear Antonio,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards.
8/10 Bien
David
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Reviews le 17 mai 2024
Dear David,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards.
2/10 Horrible
Alina
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alina
Séjour de 12 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Thank you for your honest feedback to better out hotel in the future.
2/10 Horrible
Elaine, Miami
27 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elaine
Séjour de 1 nuit en mars 2024
Réponse de Reviews le 17 mai 2024
Thank you for your honest feedback to better our hotel in the future.
2/10 Horrible
Elaine, Miami
Voyage en famille, Voyage en couple
27 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 2 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Thank you for your feedback to better our hotel in the future.
6/10 Satisfaisant
Blanca
Voyage en famille
25 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Blanca
Séjour de 7 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Thank you for your honest feedback to better our hotel in the future.
10/10 Excellent
Karen, Carolina
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 3 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Dear Karen,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind review truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards,
10/10 Excellent
alan
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
alan
Séjour de 2 nuits en avril 2024
Réponse de post reviews le 16 avr. 2024
Dear Allan,Thank you for your amazing review. It was truly a pleasure taking care of all of your needs. Please come see us again soon and take care.Veronica KingManager(407)887-2223super8travelodge@gmail.com
8/10 Bien
Danny
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danny
Séjour de 4 nuits en avril 2024
Réponse de post reviews le 15 avr. 2024
Thank you for sharing your experience and awarding us with a 4 out of 5 rating! We're thrilled to hear that you enjoyed your time with us. Your feedback is invaluable as it helps us to identify areas where we excel and where we can improve. If there's anything specific you think we could do better to earn that elusive fifth star next time, please don't hesitate to let us know. We look forward to welcoming you back soon for an even better experience!
10/10 Excellent
Florence
14 avr. 2024
Florence
Séjour de 7 nuits en avril 2024
Réponse de Reviews le 17 mai 2024
Dear Florence,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards.
8/10 Bien
mike
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mike
Séjour de 1 nuit en avril 2024
Réponse de post reviews le 14 avr. 2024
I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the wonderful review you left for us.Your kind words truly mean the world to us and serve as a source of inspiration for our entire team. Knowing that we were able to meet and exceed your expectations fills us with immense pride and satisfaction.We strive to create memorable experiences for all our guests, and it brings us great joy to hear that you enjoyed your stay with us. Your feedback reaffirms that we are on the right path and motivates us to continue delivering exceptional service.Please rest assured that your review will be shared with everyone here at [Hotel Name], as it serves as a testament to their hard work and dedication.Once again, thank you for choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you back soon for another fantastic stay.Warm regards,Veronica KingManagerSuper 8 / TravelodgeUser
2/10 Horrible
Jeannette
13 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeannette
Séjour de 1 nuit en avril 2024
Réponse de post reviews le 16 avr. 2024
Dear [Guest's Name],I hope this message finds you well.I am writing to express my sincere apologies for any discomfort or inconvenience you may have experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and it deeply concerns us to learn that your expectations were not met.We understand the importance of providing a seamless and enjoyable experience for all our guests, and we regret that we fell short of that standard during your visit. Please know that your feedback is invaluable to us, and we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future.We would like to extend our gratitude for bringing these matters to our attention and for giving us the opportunity to improve. Your satisfaction is paramount to us, and we are committed to making it right for you.If there is anything specific, we can do to rectify the situation or if you have any further feedback to share, please do not hesitate to reach out to us directly. Your comfort and happiness are our utmost priorities, and we are here to ensure that your future experiences with us are nothing short of exceptional.Once again, please accept our sincerest apologies for any inconvenience caused. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards
10/10 Excellent
Angela
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en avril 2024
Réponse de post reviews le 11 avr. 2024
Thank you, Angela, for your amazing review. We appreciate your time and business to help us succeed our goal to serve our guest with excellent hospitality. Please visit us again soon.
8/10 Bien
Antonio
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio
Séjour de 4 nuits en avril 2024
Réponse de post reviews le 11 avr. 2024
Thank you for your wonderful review. Please visit us again soon!
6/10 Satisfaisant
Renee
8 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Renee
Séjour de 1 nuit en avril 2024
Réponse de Felix le 8 avr. 2024
Thank you for taking the time to share your feedback with us. We are disappointed to hear that your recent stay did not meet your expectations.We apologize for the strong odor in your room and any inconvenience it may have caused. Please know that we take cleanliness and hygiene very seriously, and we are addressing this issue with our housekeeping team to ensure that our rooms are fresh and inviting for all our guests.Regarding the breakfast experience, we sincerely apologize for the lack of food and the failure to replenish the supplies promptly. We understand how important it is to start the day off right with a satisfying meal, and we regret that we fell short in this regard. Rest assured, we are working to improve our breakfast service to ensure that all guests have a pleasant dining experience.Your feedback is invaluable to us as we strive to continuously improve the quality of our accommodations and services. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Please feel free to reach out to us directly if there is anything else we can do to assist you or if you would like to discuss your stay further.
4/10 Médiocre
Crystal, Hawthorne
Voyage en couple
7 avr. 2024
Les points faibles : Propreté et équipements
Crystal
Séjour de 2 nuits en avril 2024
Réponse de Felix le 8 avr. 2024
We sincerely apologize for the unacceptable conditions you encountered during your recent stay with us. Your feedback is deeply concerning, and we take these matters very seriously.The issues you have highlighted regarding the stained mattress, unclean sheets, and moldy shower curtain are completely unacceptable and do not reflect the high standards of cleanliness and comfort we strive to uphold. Please rest assured that we are investigating this matter urgently with our housekeeping team to address and rectify these issues immediately.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations during your stay. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to taking corrective actions to prevent such incidents from occurring in the future.We understand the impact that these issues had on your stay, and we sincerely apologize for any inconvenience or discomfort caused. We hope that you will allow us the opportunity to regain your trust and provide you with a much-improved experience during any future visits.Please do not hesitate to reach out to us directly if there is anything else we can do to assist you or if you would like to discuss your stay further.
10/10 Excellent
Yamil
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yamil
Séjour de 3 nuits en avril 2024
Réponse de Felix le 8 avr. 2024
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience during your stay with us.We try providing exceptional service and creating memorable experiences for our guests are our top priorities. We are delighted that we were able to meet your expectations and leave a positive impression.Your kind words mean the world to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
10/10 Excellent
Kristopher
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kristopher
Séjour de 3 nuits en mars 2024
Réponse de post reviews le 3 avr. 2024
Thank you for your positive feedback Kristopher! We appreciate you giving us the chance to serve you while your stay with us. Please visit us again soon!
6/10 Satisfaisant
Luis
Voyage en couple
30 mars 2024
Luis
Séjour de 1 nuit en mars 2024
Réponse de post reviews le 3 avr. 2024
Thank you for your feedback. We thrive to better our hotel with all our guest feedback. Please come back and see us soon.
2/10 Horrible
Laura, MILWAUKEE
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en mars 2024
Réponse de GM le 26 mars 2024
Dear Laura,We sincerely regret to hear about your recent experience with us. We appreciate your feedback and take these matters very seriously. We're currently addressing the concerns you've raised to ensure a better stay for all our guests. Your kind words about our staff are much appreciated and we're glad you felt well-treated. We hope you'll give us another chance to provide a more comfortable and satisfying experience.Warm regards,Hotel Management
10/10 Excellent
Wallace
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wallace
Séjour de 5 nuits en mars 2024
Réponse de post reviews le 27 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Super 8 by Wyndham
10/10 Excellent
Tamara
19 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tamara
Séjour de 2 nuits en mars 2024
Réponse de GM le 20 mars 2024
Dear Tamara,We're thrilled to hear you enjoyed everything about your stay at our hotel! Your enthusiastic feedback is greatly appreciated. We strive to provide a top-notch experience for all our guests and it sounds like we hit the mark with you. We look forward to welcoming you back soon for another memorable stay.Warm regards,Hotel Management
2/10 Horrible
AnneMarie
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AnneMarie
Séjour de 2 nuits en mars 2024
Réponse de GM le 18 mars 2024
Dear AnneMarie,We're truly sorry to hear your stay didn't meet expectations. Our team is dedicated to ensuring our guest's comfort and safety. Please know your concerns have been noted and we're committed to addressing these issues. We hope you'll give us another chance to provide the quality experience we strive for. Your feedback is invaluable in helping us improve. Thank you.Warm regards,Hotel Management
8/10 Bien
Alejandro
14 mars 2024
Les points forts : Personnel et service
Alejandro
Séjour de 3 nuits en mars 2024
Réponse de GM le 16 mars 2024
Dear Alejandro,We appreciate your 4-star review and are delighted to know you've enjoyed your stay with us. We are constantly striving to provide the best service for our guests, and your feedback is crucial in this process. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management
4/10 Médiocre
Elaine, Miami
Voyage en famille
14 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Elaine
Séjour de 1 nuit en mars 2024
Réponse de GM le 14 mars 2024
Dear Elaine,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is extremely valuable to us, and we are deeply concerned about the cleanliness issues you've mentioned. We strive to provide an impeccable experience to our guests and clearly, we fell short this time. Please know that we are taking immediate actions to rectify these issues. We hope you will give us another chance to serve you better in the future.Best regards,Hotel Management
10/10 Excellent
Carlos
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mars 2024
Réponse de GM le 14 mars 2024
Dear Carlos,We're thrilled to hear you enjoyed your stay at our hotel! Your kind words mean the world to us, and it was our pleasure to provide you with the best possible service. We hope to have the opportunity to welcome you back in the near future. Thanks for choosing us for your stay!Warm regards,Hotel Management
2/10 Horrible
Kimmo
Voyage en groupe
14 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimmo
Séjour de 2 nuits en mars 2024
Réponse de GM le 14 mars 2024
Dear Kimmo,We're sincerely sorry to hear about your experience. We understand how important a comfortable stay is and it seems we fell short. Your feedback about our reservation system and additional charges has been noted, and we're looking into this matter. We hope for an opportunity to make it right on your next visit. Warm regards,Hotel Management
2/10 Horrible
Angelia
Voyage en couple
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelia
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 mars 2024
Dear Angelia, We're truly sorry to hear about your experience at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we did not meet your expectations. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you better in the future.Warm regards,Hotel Management
6/10 Satisfaisant
Steven Arbona
8 mars 2024
Steven Arbona
Séjour de 7 nuits en mars 2024
Réponse de GM le 29 mars 2024
Dear Steven Arbona,Thank you for taking the time to rate your stay at our hotel. We noticed you've given us a 3-star rating and we're eager to know how we could have made your experience even better. Your feedback is very important to us and we would appreciate if you could provide us with more details about your stay. We hope to welcome you back soon and exceed your expectations during your next visit.Warm regards,Hotel Management
2/10 Horrible
Antonio
8 mars 2024
Les points faibles : Propreté
Antonio
Séjour de 1 nuit en mars 2024
Réponse de GM le 9 mars 2024
Dear Antonio,We're sincerely sorry to hear that your stay at our hotel didn't meet your expectations. We're aware of the internet and TV issues you experienced and are working diligently to improve these services. Your feedback is invaluable to us and we hope you give us another chance to provide a better experience.Warm regards,Hotel Management
2/10 Horrible
Sindia
27 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Sindia
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Dear Sindia,We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is paramount to us and we will certainly address your concerns about maintenance. We strive to provide a comfortable and enjoyable stay for all our guests, and we're truly sorry that we did not meet these expectations for you. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Hotel Management
4/10 Médiocre
João Paulo
27 févr. 2024
João Paulo
Séjour de 3 nuits en février 2024
Réponse de GM le 21 mars 2024
Dear João Paulo,Thank you for taking the time to rate us. We're sorry to see that your experience didn't meet your expectations. We value all feedback and would appreciate any specific areas you feel we could improve on. Please feel free to share your thoughts with us, as it helps us grow and provide better experiences in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Hotel Management
10/10 Excellent
Gerrit
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerrit
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Dear Gerrit, Thank you so much for your fantastic review! We're thrilled to hear that you found our hotel modern and clean, and that our reception met your expectations. We always strive to provide the highest standard of service for our guests. We look forward to welcoming you back on your next visit!Warm regards,Hotel Management
8/10 Bien
Yamile Andrea
Voyage en famille avec de jeunes enfants
27 févr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Yamile Andrea
Séjour de 2 nuits en février 2024
Réponse de GM le 1 mars 2024
Dear Yamile Andrea,Thank you for taking the time to share your experience with us. Your feedback is crucial in helping us improve our services. We sincerely apologize for any inconvenience caused regarding the cleanliness of the bathrooms. Please be assured that we are taking your comments into serious consideration and will work diligently to rectify this issue. Thank you once again for your valuable feedback.Warm Regards,Hotel Management
2/10 Horrible
Jaime
Voyage en couple
25 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
Dear Jaime,We're truly sorry to hear about your experience. Please accept our sincerest apologies as this is not the standard we aim for. We understand your concerns and assure you that we're investigating this matter promptly. We are committed to providing a clean, comfortable environment for all our guests and we hope to have the opportunity to restore your confidence in our hotel. Warm regards,Hotel Management
8/10 Bien
William
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
William
Séjour de 1 nuit en février 2024
Réponse de GM le 23 févr. 2024
Dear William,Thank you for taking the time to rate us. We would love to hear more about your stay to ensure we continue to provide excellent service. Your feedback is invaluable to us. We look forward to welcoming you back soon. Warm regards,Hotel Management
6/10 Satisfaisant
Jeanne
21 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeanne
Séjour de 1 nuit en février 2024
Réponse de GM le 21 févr. 2024
Dear Jeanne,Thank you for taking the time to review our hotel. We're sorry to hear about the noise and the inconvenience you experienced due to the carnival. We appreciate your feedback regarding the bug issue and assure you that we take such matters very seriously. We hope to have the opportunity to welcome you back for a more serene and comfortable stay.Warm regards,Hotel Management
2/10 Horrible
Anthony
Voyage en famille avec de jeunes enfants, Voyage en famille
20 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Anthony
Séjour de 5 nuits en février 2024
Réponse de GM le 21 févr. 2024
Dear Anthony,We're truly sorry to hear about your recent experience. Our team aims to provide a comfortable and clean environment and it's clear we missed the mark during your stay. Your feedback is essential in helping us improve. Rest assured, we are taking immediate action to rectify the issues you've highlighted. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
10/10 Excellent
Anthony, Rochester
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 5 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Anthony,We're thrilled to hear you enjoyed your short stay at our hotel. Your feedback about the bathroom is noted and we're always looking for ways to improve. Our team is sincerely grateful for your review. We hope to welcome you back for an even better experience in the future. Warm regards,Hotel Management
4/10 Médiocre
a
Voyage en famille
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pretty Dirty
a
Séjour de 7 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We deeply regret that your recent stay did not meet your expectations. Your comments regarding cleanliness are noted, and we assure you that we're committed to providing a clean, comfortable environment for all our guests. We hope for an opportunity to serve you better in the future.Warm regards,Hotel Management
4/10 Médiocre
Vickie
Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beware
Vickie
Séjour de 2 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Vickie,We are deeply sorry to hear about your experience. Your feedback is crucial in helping us improve our services and facilities. Rest assured, we are taking immediate actions to rectify the issues you've mentioned. We sincerely hope you give us another chance to provide you with a superior stay. Warm regards,Hotel Management