Avis sur HomeTowne Studios by Red Roof Orlando South
HomeTowne Studios by Red Roof Orlando South
9435 Delegates Drive, Orlando, FL
Avis
3,8
3,8/10
Propreté
5,0/10
Personnel et service
3,8/10
Équipements
3,8/10
Infrastructures et conditions de l’hébergement
4,2/10
Écoresponsabilité
Avis
7 déc. 2019
Séjour de 1 nuit en novembre 2019
Réponse de GM le 24 déc. 2019
Thank you for your rating
2/10 Horrible
TOUGNE
26 janv. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je vous déconseille cet hotel insalubres
TOUGNE
Séjour de 18 nuits en janvier 2019
Réponse de Tonya J Hill le 7 févr. 2019
Merci d'avoir pris le temps de soumettre un commentaire sur votre séjour chez nous. Je suis vraiment désolé que vous n'avez pas eu un séjour agréable avec nous et que votre chambre n'a pas répondu à vos attentes. Ce n'est pas le type d'expérience que nous voulons pour nos invités de valeur. Je m'excuse que le site a incorrectement déclaré que les cuisines sont entièrement équipées. Il s'agit d'une question sur laquelle nous travaillons pour être résolue. Je vous demande s'il vous plaît reconsidérer rester avec nous dans l'avenir afin que nous puissions vous fournir un excellent séjour.
2/10 Horrible
Yomary
Voyage en famille
27 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Yomary
Séjour de 1 nuit en mai 2024
4/10 Médiocre
César
Voyage en famille
16 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
César
Séjour de 1 nuit en mai 2024
Réponse de Gabrielle RediResponse Specialist le 17 mai 2024
Thank you for taking a moment to leave a review, Cesar. The staff and I at the HomeTowne Studios by Red Roof Orlando South were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported, the bed situation and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
2/10 Horrible
Andre
Voyage d’affaires
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andre
Séjour de 5 nuits en avril 2024
Réponse de Recordo, Rediresponse Specialist le 23 avr. 2024
Hey Andre,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando South. It's saddening to hear that our customer did not enjoy their stay with us due to unclean conditions. A bad experience isn't something Red Roof aim to provide and extend a sincere apology. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
6/10 Satisfaisant
Patricia, Miami
Voyage d’affaires
20 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en avril 2024
Réponse de Recordo, Rediresponse Specialist le 21 avr. 2024
Dear Patricia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Orlando South. It's great to hear that you were pleased with the service our staff extended, however, you stated our rooms weren't up to par. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
2/10 Horrible
felix
Voyage d’affaires
16 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
felix
Séjour de 5 nuits en avril 2024
Réponse de Kamaria RediResponse Specialist le 17 avr. 2024
Dear Felix,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ORLANDO SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,KamariaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Marco
Voyage d’affaires
29 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Marco
Séjour de 3 nuits en mars 2024
Réponse de Tianna RediResponse Specialist le 31 mars 2024
Dear Marco, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the noise disturbances you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Stephen
Voyage d’affaires
24 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 25 mars 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the insects you reported, the light that was not working and the misguided staff. Your satisfaction is important to us, and we would like to work towards a resolution. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent issues relating to insects from occurring again.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
8/10 Bien
evan
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
evan
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 17 mars 2024
Dear Evan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am happy to read that you found the staff to be friendly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Excellent
evan
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
evan
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 13 mars 2024
Dear Evan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was thrilled to have earned your perfect rating. You highlighted our staff was friendly and you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Horrible
HUMBERTO
11 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
HUMBERTO
Réponse de Carla RediResponse Specialist le 12 mars 2024
Dear Humberto,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando South. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the odor of the hotel was not to your liking, there were no amenities and the other concerns listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Andre
Voyage en couple
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andre
Séjour de 3 nuits en mars 2024
Réponse de Carla RediResponse Specialist le 12 mars 2024
Dear Andre,We are sorry to hear your recent experience at the HomeTowne Studios Orlando South did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Virgil
4 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Virgil
Séjour de 26 nuits en février 2024
Réponse de Dannielle Rediresponse Specialist le 5 mars 2024
Dear Virgil,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bathroom, leakage, light fixtures not being fully functional and the other issues mentioned. We apologize for this issue. I have shared your comments with management to address your concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management
10/10 Excellent
Petr
29 févr. 2024
Petr
Séjour de 1 nuit en février 2024
Réponse de Adraine Rediresponse Specialist le 21 mars 2024
Hello Petr, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 Horrible
Yuki
24 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Yuki
Séjour de 1 nuit en février 2024
Réponse de Dannielle Rediresponse Specialist le 26 févr. 2024
Hello Yuki, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
2/10 Horrible
andres
Voyage en famille
19 févr. 2024
andres
Séjour de 3 nuits en février 2024
4/10 Médiocre
Papi
19 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Papi
Réponse de OnielRediresponse Specialist le 21 févr. 2024
Hi Papi,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. I'm really glad you were satisfied with our cleanliness, however, you indicated that the outside wasn't as clean. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management
2/10 Horrible
Zoey
Voyage en couple
18 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zoey
Réponse de OnielRediresponse Specialist le 21 févr. 2024
Hi Zoey,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what could possibly be mold at our property. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management
6/10 Satisfaisant
Diogo Edilton, MITCHAM
Voyage en couple
18 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diogo Edilton
Séjour de 12 nuits en janvier 2024
Réponse de OnielRediresponse Specialist le 21 févr. 2024
Hi Diogo,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. It's nice to read that you took liking to our hotel's convenience to the airport and eateries around the area, however, I am disappointed to read the encounter you described regarding the smell the room had. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management
2/10 Horrible
Mary, Hampton Bays
18 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en février 2024
Réponse de OnielRediresponse Specialist le 21 févr. 2024
Hi Mary,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
10/10 Excellent
Dawn
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 15 nuits en janvier 2024
Réponse de LaTunde RediResponse Specialist le 9 févr. 2024
Hello Dawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Ronald
Voyage en famille, Voyage d’affaires
30 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ronald
Séjour de 7 nuits en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 31 janv. 2024
Thank you for taking a moment to leave a review, Ronald. The staff and I at the HomeTowne Studios by Red Roof Orlando South appreciate your 3/5 score following your stay. I am happy that our affordability pleased you. However, you stated that the unfriendly staff, the white spots mentioned and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
10/10 Excellent
Katherine
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katherine
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 30 janv. 2024
Thank you for taking a moment to leave a review, Katherine. The staff and I at the HomeTowne Studios by Red Roof Orlando South appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
8/10 Bien
J
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J
Séjour de 23 nuits en janvier 2024
Réponse de Tianna RediResponse Specialist le 28 janv. 2024
Dear J,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando South. It's great to read that you were pleased with the cleanliness and the comfortability of the room. However, you mentioned that the burners didn't work and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management
2/10 Horrible
Michael
23 janv. 2024
Les points faibles : Personnel et service
Michael
Séjour de 14 nuits en janvier 2024
Réponse de OnielRediresponse Specialist le 23 févr. 2024
Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
2/10 Horrible
Ray
16 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ray
Séjour de 1 nuit en janvier 2024
Réponse de Adraine Rediresponse Specialist le 18 janv. 2024
Dear Ray,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
2/10 Horrible
Matt
13 janv. 2024
Matt
Séjour de 25 nuits en décembre 2023
Réponse de Nishaye RediResponse Specialist le 14 janv. 2024
Hello Matt,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Joey, Broomfield
8 janv. 2024
Joey
Séjour de 1 nuit en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 9 janv. 2024
Hello Joey,Thank you for choosing to stay at our HomeTowne Studios by Red Roof Orlando South. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
10/10 Excellent
Jessica
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 11 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 9 janv. 2024
Hello Jessica,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
6/10 Satisfaisant
zachary
Voyage en famille
2 janv. 2024
Les points forts : Propreté et personnel et service
zachary
Séjour de 14 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 4 janv. 2024
Thank you, Zachary, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando South. I am glad you found our hotel to be good, despite the maintenance issues and the Wi-Fi being slow. Please accept our sincerest apologies for the impact this had on your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
4/10 Médiocre
Kyle
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Kyle
Réponse de Xao RediResponse Specialist le 10 févr. 2024
Hello Kyle,Thank you for sharing with us. Your review of the HomeTowne Studios by Red Roof Orlando South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
2/10 Horrible
Ally
30 déc. 2023
Ally
Séjour de 8 nuits en décembre 2023
Réponse de Chevanese RediResponse Specialist le 1 janv. 2024
Thank you, Ally, for rating your recent stay at the HomeTowne Studios Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
4/10 Médiocre
David
29 déc. 2023
David
Séjour de 2 nuits en décembre 2023
Réponse de Nishaye RediResponse Specialist le 30 déc. 2023
Hello David,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof strive to continuously improve the quality of our services.Thank you for sharing your concerns, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
tenia
28 déc. 2023
tenia
Séjour de 2 nuits en décembre 2023
Réponse de Nishaye RediResponse Specialist le 29 déc. 2023
Hello Tenia,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 Horrible
Jevaughn
Voyage d’affaires
24 déc. 2023
Les points faibles : Propreté et confort de la chambre
Jevaughn
Séjour de 6 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 25 déc. 2023
Thank you, Jevaughn, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Liz
19 déc. 2023
Liz
Séjour de 2 nuits en décembre 2023
Réponse de Oniel Rediresponse Specialist le 21 déc. 2023
Hi Liz,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
2/10 Horrible
Stephanie
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en décembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 18 déc. 2023
Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
2/10 Horrible
Guerly
14 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guerly
Réponse de Xao RediResponse Specialist le 5 févr. 2024
Hello Guerly,Your review of the HomeTowne Studios by Red Roof Orlando South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
6/10 Satisfaisant
Stuart
Voyage en couple
7 déc. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 3 nuits en décembre 2023
Réponse de Antonio,RediResponse Specialist le 8 déc. 2023
Dear Stuart,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with amities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management Dear Stuart,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with amities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
10/10 Excellent
Michael, Austin
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 28 nuits en octobre 2023
Réponse de Recordo Rediresponse Specialist le 5 déc. 2023
Hello Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. Irt's amazing to hear that you were pleased with the great value you received. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
2/10 Horrible
Lidia
4 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lidia
Séjour de 1 nuit en décembre 2023
Réponse de Recordo Rediresponse Specialist le 5 déc. 2023
Dear Lidia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. It's disheartening to hear of the indicated experience you had. You stated that the room had a foul odor, no shower curtain, the kitchen was unclean, along with other highlighted concerns. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management
2/10 Horrible
PAUL
Voyage en couple
30 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PAUL
Séjour de 9 nuits en novembre 2023
Réponse de Antonio,RediResponse Specialist le 1 déc. 2023
Dear Paul,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to roaches, insuffienct toiletries and uncleanliness among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist
2/10 Horrible
Marco Antonio
Voyage en famille
26 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco Antonio
Séjour de 17 nuits en novembre 2023
Réponse de Olivia RediResponse Specialist le 28 nov. 2023
Thank you, Marco, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
2/10 Horrible
Michelle
24 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en novembre 2023
Réponse de Antonio,RediResponse Specialist le 25 nov. 2023
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and possible mold.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist
4/10 Médiocre
Marcia
Voyage d’affaires, Voyage en couple
23 nov. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Marcia
Séjour de 7 nuits en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 23 nov. 2023
Dear Marcia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no hot water in the pool, no toilet paper and all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Xhaira L
Voyage en groupe
20 nov. 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Xhaira L
Réponse de LaTunde Murrant. Rewards Specialist le 23 nov. 2023
Querida Xhaira,Le agradezco que comparta sus comentarios luego de su estadía en HOMETOWNE STUDIOS ORLANDO SOUTH. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos y otras inquietudes que informó. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,LaTundeGestión del techo rojoEspecialista en RediResponse
2/10 Horrible
Aileen
19 nov. 2023
Aileen
Séjour de 2 nuits en novembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 12 déc. 2023
Hello Aileen,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, will be an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management
2/10 Horrible
Luis
Voyage en famille
19 nov. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Luis
Séjour de 8 nuits en novembre 2023
Réponse de OnielRediresponse Specialist le 20 nov. 2023
Hi Luis,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando South. You indicated that you weren't pleased with our hotel's cleanliness, please accept our apologies for that and all other highlighted issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
2/10 Horrible
Saira
Voyage en couple
13 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saira
Séjour de 2 nuits en novembre 2023
Réponse de Antonio,RediResponse Specialist le 16 nov. 2023
Dear Saira,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist