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Avis sur Courtyard by Marriott New Haven Orange-Milford

3 out of 5
Courtyard by Marriott New Haven Orange-Milford
136 Marsh Hill Rd, Orange, CT

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 358 avis sur 796." "
Note des voyageurs de 8 (Bien), d’après 262 avis sur 796." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 796." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 796." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 796." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 Horrible

Michel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
B
Séjour de 2 nuits en janvier 2022
Réponse de Hickson le 12 janv. 2022
Dear Michel, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Your situation was an uncommon instance and we'll do better in the future. Please feel free to reach out to the hotel with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance.

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel
All good.perfect hotel with great room and quiet area. Staff very professional. All i was looking for

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
While I'm aware that Courtyard properties charge for food, it would be a wonderful perk for guests to have coffee and tea available (gratis) at all times. We had to leave before the cafe opened.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Manager le 17 mai 2024
Thank you for your feedback. We do offer free coffee included in your room at all times. I hope you choose to stay with us when travel brings you near.

8/10 Bien

Katherine

Voyage en famille
Clean and convenient. Would like more coffee options and breakfast fare. More comfortable in room seating. Sturdier handles in barhtub.
Séjour de 2 nuits en mai 2024
Réponse de Front desk Manager le 13 mai 2024
Thank you for your recent stay and for bringing this up to our attention. I will be sharing with the team. Thank you again , we hope to welcome you back soon.

10/10 Excellent

Darrius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet stay.
Séjour de 3 nuits en avril 2024
Réponse de Front Desk Manager le 10 mai 2024
Thank you for your recent stay. We hope to welcome you back.

6/10 Satisfaisant

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First floor rooms very loud from rooms above.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Manager le 10 mai 2024
Hello and Thank you for your feedback. I apologize that there was noise. We hope to welcome you back when travel brings you near.

10/10 Excellent

Mario

Séjour de 2 nuits en avril 2024

2/10 Horrible

Bruce

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Outdated
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Manager le 29 avr. 2024
Thank you for your recent stay with us. Thank you for your feedback.

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room and restaurant area . Good supply of toiletries and snacks for purchase
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager le 22 avr. 2024
Thank you for your recent stay, we appreciate your feedback. We hope to welcome you back soon.

10/10 Excellent

Brock

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, room was clean. Perfect for a nights stay.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager le 14 avr. 2024
Thank you for your stay. Your feedback is very important to us. We hope to welcome you back soon when travel brings you near. Once again thank you for your stay.

4/10 Médiocre

Lisa

Voyage en couple
Les points faibles : Équipements
I wasn’t impressed that breakfast was extra but there is no complimentary coffee either. We asked and it wasn’t available or until after 630 am and then you had to ask so I’m still not sure if there was a charge for it because we checked out and went to Dunkin’s. Don’t expect any extras with this stay
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager le 11 avr. 2024
Thank you for choosing our location, your feedback is very important to us. I apologize for the inconvenience. We have coffee in every guest room that is free. We also have a Starbucks machine in our market where your allowed to make your own coffee for a small price. We you choose to come back to our location. Once again thank you for your recent stay and we hope to welcome you back soon.

10/10 Excellent

Carol

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager le 5 avr. 2024
Thank you for our recent stay. We hope to welcome you back soon.

10/10 Excellent

Skylar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly this was such a cute little spot! Perfect and convenient for the road trips, absolutely will be staying here again when I'm in Orange again.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Manager le 27 mars 2024
What an amazing feedback ! Thank you for choosing our location and staying with us. We hope to welcome you back when travel brings you near. Thank you again for the feedback.

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Manager le 12 mars 2024
Thank you for choosing to stay with us, Thank you for your feedback. We hope to welcome you back soon.

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very cordial staff in every position: check-in, housekeeping, maintenance, cafe! Food at cafe was delicious and lobby area was spacious and comfortable.
Séjour de 2 nuits en février 2024
Réponse de Front desk Manager le 7 mars 2024
Thank you for choosing to stay with us. We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Jack

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk Manager le 21 févr. 2024
Thank you for choosing to stay at our location. We hope to welcome you back soon.

10/10 Excellent

Alyciah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and informative
Séjour de 3 nuits en février 2024
Réponse de Front desk Manager le 21 févr. 2024
Thank you for your recent stay. We take pride in providing the best service we can. We hope to welcome you back soon.

10/10 Excellent

Kyle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very accessible. The check-in process was easy and quick. The room was clean and up to standard. Convenience came in how near my vehicle was to my room, allowing me to get the things I needed without issue. All in all, a good experience.
Séjour de 1 nuit en février 2024
Réponse de Front desk manager le 16 févr. 2024
Thank you for your great feedback. We appreciate you for choosing to stay at our location. Your feedback is greatly appreciated. We hope to welcome you back when travel brings you near.

10/10 Excellent

Courtney

Séjour de 2 nuits en février 2024
Réponse de Front Desk Manager le 20 mars 2024
Thank you for choosing our location. We hope you choose to stay with us again. Your feedback is very important to us.

2/10 Horrible

Michael

Les points faibles : Personnel et service
I stayed atthis property for four days in a row One room the TV didn't work. The other room the heater wouldn't work when I brought these problems to the staff at they were dismissed I was very unhappy with my treatment and would not recommend this place for anybody
Séjour de 1 nuit en février 2024
Réponse de Front desk Manager le 13 févr. 2024
Dear guest,thank you for your feedback. The issues with your stay were discussed in person with you. I apologize for the inconvenience. Please contact the hotel directly if you feel you may need to discuss this matter with me directly.

2/10 Horrible

Michael

Les points forts : Propreté
I spent four days in a row with this hotel. First day they put me in a room that you couldn't hear the TV. Then on the fourth night they put me in a different room where you couldn't adjust the heat. It was 76 all night in the whole room and also I ordered food at the restaurant in the hotel. The food was substandard and they charged me $59 for a cheeseburger and two drinks. Now the cheeseburger I ordered that after I had to send back the chicken because the chicken was so tough you couldn't tear it apart. I would not recommend this place to anyone
Séjour de 1 nuit en février 2024
Réponse de Front Desk Manager le 13 févr. 2024
Dear Guest , all necessary measures and protocols were followed during your stay. We did go over all details with you at the front desk. I apologize for not meeting your expectations.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were all very helpful and friendly is a nice place. I would recommend it
Séjour de 1 nuit en février 2024
Réponse de Front desk Manager le 7 févr. 2024
Thank you for choosing our location , we are happy to hear you enjoyed your stay. We hope to welcome you back anytime.

8/10 Bien

katricia

Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Manager le 20 mars 2024
Your feedback is very important to us. We appreciate you for staying with us. We hope to welcome you back again soon !

10/10 Excellent

Angelo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front desk manager le 13 févr. 2024
Thank you for your stay , we hope to welcome you back again when travel brings you near.

10/10 Excellent

Richard

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice stay.
Séjour de 8 nuits en janvier 2024
Réponse de Front desk manager le 29 janv. 2024
Thank you for your stay and thank you for your feedback

10/10 Excellent

DANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front desk manager le 29 janv. 2024
Thank you for choosing to stay with us, your feedback is very important to us.

10/10 Excellent

Laura Jayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cannot ask for more
Amazing stay, very friendly and comfortable. Close to local amenities but also has more than enough services in the hotel itself. Comfy beds and plenty of space.
Séjour de 1 nuit en janvier 2024
Réponse de Front desk Manager le 22 janv. 2024
Thank your feedback , your time is valuable to us. Thank you for your stay. We hope to welcome you back soon!

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Manager le 22 janv. 2024
Thank you for your stay. We hope to welcome you back!

10/10 Excellent

Rommel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front desk Manager le 22 janv. 2024
Thank you for choosing to stay with us. We hope to welcome you back.

10/10 Excellent

Brandi

Les points forts : Équipements
Such a lovely place to stay
Séjour de 1 nuit en janvier 2024
Réponse de Front desk Manager le 13 janv. 2024
Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front desk Manager le 13 janv. 2024
Thank you for your stay. We will be happy to have you back anytime.

8/10 Bien

Chloe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front desk Manager le 13 janv. 2024
Thank you for your stay.

10/10 Excellent

Darrius

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Front desk manager le 13 janv. 2024
Thank you for choosing to stay with us

10/10 Excellent

Gorrety

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front desk manager le 13 janv. 2024
Thank you for your stay.

10/10 Excellent

Omar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Front desk manager le 13 janv. 2024
Thank you for choosing to stay with us.

4/10 Médiocre

Kaitlyn

Les points faibles : Propreté
Looks nice enough but I had a horrible experience checking in, I was told I wouldn’t be able to stay despite having paid in full (which was non refundable). After fighting for 35 mins, I got my room key. Unfortunately, the room smelled like urine and the thermostat was broken so it was 62 degrees the entire night in the middle of winter. Overall, not worth the money.
Séjour de 1 nuit en décembre 2023
Réponse de Front desk manager le 13 janv. 2024
Hello and thank you for your feedback. I apologize for the inconvenience and your past experience is not Marriott standards. We hope you choose to stay with us again.

8/10 Bien

Allen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front desk Manager le 13 janv. 2024
Thank you for choosing to stay with us. We appreciate you.

10/10 Excellent

KJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front desk Manager le 13 janv. 2024
Thank you for your stay.

8/10 Bien

Dayle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front desk manager le 13 janv. 2024
Thank you for choosing to stay with us. We appreciate you.

8/10 Bien

Christopher, North Canton

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was an excellent stay except the mattresses appear to have met their serviceable life and need to be replaced (they sank too much). Excellent check in counter staff and snack options.
Séjour de 2 nuits en novembre 2023
Réponse de Front desk Manager le 13 janv. 2024
Thank you for your stay and thank you for your feedback. We appreciate it and hope to see you again.

10/10 Excellent

George C

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was easy, smooth and comfortable
Séjour de 2 nuits en novembre 2023
Réponse de Front desk Manager le 13 janv. 2024
Thank you for your feedback and thank you for choosing to stay with us.

8/10 Bien

JAE WON

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We heard too much noise from upstairs
Séjour de 7 nuits en novembre 2023
Réponse de Front desk Manager le 13 nov. 2023
I apologize for the noise. We do hope you choose to come back. Thank you for your stay.

10/10 Excellent

Mike

Séjour de 1 nuit en octobre 2023
Réponse de Front desk Manager le 13 nov. 2023
Thank you for staying with us. We welcome you back anytime.

10/10 Excellent

ROD

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Front desk manager le 10 oct. 2023
Thank you for your feedback. Thank you for staying with us.

6/10 Satisfaisant

Anil

Les points forts : Propreté et personnel et service
Housekeeping services are quite weak. There was some trash in the bin when we checked into the room. In the shower, there was no shampoo, conditioner, and body wash in the bottles.
Séjour de 3 nuits en octobre 2023
Réponse de Front desk Manager le 10 oct. 2023
Thank you for your feedback, your stay was below our standards. I do apologize for housekeeping falling short. I have shared your feedback with the housekeeping manager to ensure this was an isolated incident. I hope when travel brings you near you choose to stay with us.

2/10 Horrible

MARY, White Plains

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Poor staff
Réponse de Front desk Manager le 21 sept. 2023
Dear Mrs. Mary , thank you for staying with us, I want to apologize for falling short. Your experience is below our standard. I hope you choose to stay with us in the near future where we can redeem our true hospitality.

10/10 Excellent

Nixon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located for the intended purpose
Séjour de 4 nuits en septembre 2023
Réponse de Front Desk Manager le 21 sept. 2023
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Judy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outdoor pool and patio were relaxing
Séjour de 1 nuit en septembre 2023
Réponse de Front desk Manager le 21 sept. 2023
Thank you for choosing to stay with us, I am glad you enjoyed your stay. We welcome you any time.

8/10 Bien

Robert

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Very pleased. A pleasant sùrprise - will stay here sgain.
Séjour de 1 nuit en août 2023
Réponse de Front Desk Manager le 29 août 2023
Thank you for choosing to stay with us. Your feedback is very encouraging, especially when it comes to those who matter-our guest.