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Avis sur Hyatt Regency Newport Beach

4 out of 5
Hyatt Regency Newport Beach
1107 Jamboree Rd, Newport Beach, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 474 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1003." "

8,4/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

VINCENT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accord pafait
Sans surprise avec Hyatt ! Un luxe standardisé, un professionnalisme irréprochable. De belles piscines, du confort Un peu compliqué pour rejoindre la plage néanmoins
Séjour de 2 nuits en août 2019

10/10 Excellent

Chereen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location, great for kids. Rooms need to be updated, very small but location is great.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Staci

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property very close to Newport Beach Balboa. Rooms are basic but clean and large. The property is very nice with lots of amenities. No complaints for an affordable option!
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Jonathan

Les points forts : Propreté et personnel et service
Extra fees for no reason. I’m already paying a resort fee EACH NIGHT at 40 dollars a pop, THEN pay another 40 dollars to SELF park. That’s ridiculous. Plus where we were at at the hotel barely felt much better than a motel 6. Never again, that’s for sure. (Plus not even complimentary breakfast for what we payed.)
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Erica

Voyage d’affaires
Very good food, catering was exceptional. Overall a fairly clean facility, nice housekeeping staff. Rooms are dated, worn. Lighting is poor. Bed, mattress, pillows are old. Mattress was very hard, flat, uncomfortable. Pillows were old, flat, and super thin. Sheets were scratchy.
Séjour de 4 nuits en mai 2024

10/10 Excellent

klarys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very beautiful place, room was beautiful.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jacob

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

Ella

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the free bike riding for 2 hours. I didn't agree what they charge for parking. $40.00 for self pay and valet parking $47.00. I disagree with a $30.00 glass of wine.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The brunch was amazing!!!!
Séjour de 1 nuit en mai 2024
Réponse de Cathy S. le 14 mai 2024
So glad you enjoyed our Mother's Day Brunch! Thank you for letting us know!

2/10 Horrible

Kim

Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not the Hyatt name I know specifically being in Newport Beach. Pet fee of $150 did not include anything, not even a water bowl. I have stayed at a four seasons for the same fee and bowls, leashes, snack and water included. Room service was a joke. Food came in to go containers delivered in a brown bag. If we had known, we would have used ubereats. Booked through Expedia and didnt know the resort fees were not included. paying Hyatt price for radison quality doesn't make one feel good. The setting is beautiful. It is shameful that the rooms are old and crusty. Will never stay there again or any Hyatt for that matter.
Séjour de 2 nuits en mai 2024
Réponse de Cathy S. le 14 mai 2024
We apologize that your stay was less than satisfactory. While I wish you had a better experience, it is feedback like yours that is invaluable to our team. Our iconic hotel has become known for its expansive grounds, three pools, complimentary golf, tennis and bike rentals, and that is what our resort fee includes. Your comments have been shared with our leadership and we appreciate you taking the time to write a review.

10/10 Excellent

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kids really enjoyed the water slide
Séjour de 1 nuit en mai 2024
Réponse de Cathy S. le 13 mai 2024
Thanks for the great rating and review. We look forward to welcoming you back soon!

10/10 Excellent

Yanick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dog friendly and all the staff was friendly!
Séjour de 3 nuits en mai 2024
Réponse de Cathy S. le 13 mai 2024
Thank you for your great rating and review. Dogs and kids are our SuperPower. We look forward to your next visit.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Cathy S. le 13 mai 2024
Thanks for the great rating!

2/10 Horrible

STACY

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was never told about the 40.00 per day parking as well as the 40.00 per day service fee. So unknowingly we received a charge of 760.00 on our credit card. Expedia didn’t note these charges either. I will never stay at this Hyatt again or use Expedia again.
Séjour de 7 nuits en avril 2024
Réponse de Cathy S. le 13 mai 2024
Thank you for taking the time to write a review and share it with us. Both Expedia and our website are transparent with our parking and destination fees. We are sorry you were not prepared for the additional expense.

8/10 Bien

Ozair, Los Angeles

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well-kept, and the rooms are spacious and clean. The price is great compared to nearest Balboa Bay Resort. So, it is a great alternative for extremely high-priced Balboa Bay. The only thing I did not like, is that they charge $40 per day for parking, plus another $40 per day as Resort Fees. That's $80 per day on top of hotel rooms. That is too much, and that is what cost them 1 star less than a perfect 5. ...
Séjour de 2 nuits en avril 2024
Réponse de Cathy S. le 8 mai 2024
Thank you for taking the time to write a review and share it with us. We appreciate your feedback and have share it with our hotel team.

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cathy S. le 6 mai 2024
Thanks for the great rating!

8/10 Bien

David Luigi

Séjour de 2 nuits en avril 2024

10/10 Excellent

David

Resort like atmosphere
Séjour de 1 nuit en avril 2024
Réponse de Cathy S. le 6 mai 2024
Thank you for the excellent rating and review! We look forward to your next stay.

8/10 Bien

Daphine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again. An older hotel. But was very comfortable
Séjour de 2 nuits en avril 2024
Réponse de Cathy S. le 30 avr. 2024
Thank you for your kind words and we look forward to your next stay.

10/10 Excellent

Linda, Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Cathy S. le 30 avr. 2024
Thanks for the great rating!

10/10 Excellent

Claire

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby is gorgeous. All the sitting areas throughout the property are wonderful. The fire pits are especially fun.
Séjour de 1 nuit en avril 2024
Réponse de Cathy S. le 30 avr. 2024
Thank you for the excellent rating and review. We look forward to welcoming you back soon.

10/10 Excellent

Kee

Séjour de 4 nuits en avril 2024

10/10 Excellent

Alexandra

Séjour de 3 nuits en avril 2024

4/10 Médiocre

Jenny

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
They gave us a room someone was in. That was creepy. Then downgraded us to a smaller room because they had no more king size beds. But they did refund us the resort fee if $40
Séjour de 1 nuit en février 2024
Réponse de Cathy S. le 22 avr. 2024
Thank you for taking the time to write a review and share it with us. While I wish you had a better experience, it is feedback like yours that is invaluable to our team. We hope you will give us another try.

2/10 Horrible

Nancy, McComb

Séjour de 2 nuits en avril 2024
Réponse de Cathy S. le 8 mai 2024
Thank you for taking the time to rate our hotel. We wish we had more information to improve our services for your next visit.

6/10 Satisfaisant

Tiffany

Les points forts : Personnel et service
Free golf and friendly staff. Property needs renovation though and the buildings are dated.
Séjour de 2 nuits en avril 2024
Réponse de Cathy S. le 17 avr. 2024
Thank you for your kind words. We hope you will stay with us again soon.

6/10 Satisfaisant

Christy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good amenities and well kept landscape. 3 pools with hot tubs to choose from :) Really nice staff. Downside would be the hefty $40 self parking which is not even convenient- its about 1/4 mile away from some of the rooms! Most people have cars since this is So Cal so this is a bit of a sneaky way to make your room more expensive. Expedia doesn't disclose this. Also, if you plan on using the pullout couch, its VERY uncomfortable. They need new mattresses. Otherwise good hotel.
Séjour de 3 nuits en avril 2024
Réponse de Cathy S. le 10 avr. 2024
Thank you for all of your feedback. We appreciate your kind words as well as your feedback regarding parking and sofa beds. We hope to welcome you back soon!

4/10 Médiocre

Victor

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Found ants on bathroom counter. Need pest control.
Séjour de 1 nuit en avril 2024
Réponse de Cathy S. le 10 avr. 2024
Thank you for bringing this to our attention. We apologize for the inconvenience and do hope you will give us another try.

6/10 Satisfaisant

angela

Voyage en famille, Voyage avec des animaux de compagnie
Overall pretty average for what they charge. Room was clean but the lobby was super far. I got lost so many times. The rooms were cold and they only had one extra blanket to spare. There was also a really loud humming noise and not in a good white noise kind of way in our room, it sounded like we were on a submarine .
Séjour de 2 nuits en mars 2024
Réponse de Cathy S. le 10 avr. 2024
Thank you for your helpful feedback. I engineering team has been alerted to the noise issue. We do hope you will give us another try.

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Cathy S. le 4 avr. 2024
Thank you for the great rating! We look forward to welcoming you back soon.

8/10 Bien

kim

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cathy S. le 28 mars 2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Christen M

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Cathy S. le 28 mars 2024
Thank you for the excellent rating. We look forward to welcoming you back soon!

8/10 Bien

Leanna

Séjour de 3 nuits en mars 2024
Réponse de Cathy S. le 15 avr. 2024
Thank you for taking the time to rate our hotel. We look forward to your next visit.

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The female server we had in the dining room was great. Very personable. The outdoor games are a nice touch. We used shuffleboard and corn hole
Séjour de 3 nuits en mars 2024
Réponse de Cathy S. le 25 mars 2024
Thank you for all of your kind words. We are delighted you enjoyed your stay and hope to welcome you back soon.

4/10 Médiocre

David, Oakland

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice lobby and fire pits. Close to Fashion Island. Warm pool.
Séjour de 3 nuits en mars 2024
Réponse de Cathy S. le 21 mars 2024
Thank you for the kind words, we look forward to your next visit.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cathy S. le 21 mars 2024
Thanks for the great rating! We look forward to welcoming you back soon!

8/10 Bien

Geri

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful. The staff is very nice. The bed is very comfortable. The parking fees are expensive. Food is ok nothing great. Wish the showers had doors rather than a shower curtain. The flight path is over the property so it can be noisy
Séjour de 4 nuits en mars 2024
Réponse de Cathy S. le 21 mars 2024
Thank you for taking the time to write a review and share it with us. We look forward to welcoming you back soon!

2/10 Horrible

Joe

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Cathy S. le 25 mars 2024
Thank you for taking the time to rate our hotel. We wish we had more information in order to take action to improve your next stay.

6/10 Satisfaisant

Lilian

Les points faibles : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Cathy S. le 25 mars 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Marisol

Séjour de 2 nuits en mars 2024
Réponse de Cathy S. le 21 mars 2024
Thanks for the great rating!

6/10 Satisfaisant

Jessica, Columbus

Séjour de 2 nuits en mars 2024
Réponse de Cathy S. le 25 mars 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you back soon.

6/10 Satisfaisant

Joanna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
This is a strange property if you aren’t in a room near the lobby and restaurant/bar (newly remodeled) It is older and the outer rooms are isolated and the grounds are plain. They had us in a room way out far from anything and anyone, under the stairs, with a hedge two feet out the slider. Pool was old and ugly, concrete was cracked. Self park ($40) is awful, desolate, and a far walk from rooms and lobby. Valet is only $7 more but they don’t tell you. Weird. We eventually were put in a normal room, in the refurbished building by the lobby. We are experienced travelers who treat front desk people well. How disrespectful to return the courtesy with horrible service and awful room. Two drink coupons for the inconvenience. Really? Once we got the nice room, our experience was normalized. Don’t let them put you in the old, ugly back forty! It should be shut down until remodeled. Rooms are not cheap.
Séjour de 2 nuits en mars 2024
Réponse de Cathy S. le 21 mars 2024
Thank you for taking the time to write a review and share it with us. So glad you were able to move to a more suitable guest room.

8/10 Bien

Victoria

Séjour de 1 nuit en février 2024
Réponse de Cathy S. le 21 mars 2024
Thanks for rating our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful! The staff was also extremely helpful and Nice. We will definitely be coming back!
Séjour de 1 nuit en février 2024
Réponse de Cathy S. le 20 févr. 2024
Thanks for the great rating and review! We look forward to welcoming you back.

10/10 Excellent

Nitzan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect we will come back
Séjour de 3 nuits en février 2024
Réponse de Cathy S. le 20 févr. 2024
Thank you for the great rating and kind words!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Cathy S. le 20 févr. 2024
Thank you for the excellent rating and we look forward to welcoming you back soon!

10/10 Excellent

Darcy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Cathy S. le 20 févr. 2024
Thank you for the excellent rating and we look forward to welcoming you back soon!

6/10 Satisfaisant

chad

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Cathy S. le 20 févr. 2024
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

10/10 Excellent

Kul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Cathy S. le 20 févr. 2024
Thank you for the excellent rating and we look forward to welcoming you back soon!

6/10 Satisfaisant

Thomas

Les points faibles : Infrastructures et conditions de l’hébergement
The HVAC was very loud and hard to sleep. The place was worn down and needs a refurbishing. Not up to HR std.
Séjour de 2 nuits en février 2024
Réponse de Cathy S. le 16 févr. 2024
Thank you for taking the time to write a review. Your comments have been shared with our hotel team.