Avis sur Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Super 8 by Wyndham Council Bluffs IA Omaha NE Area
2712 South 24th Street, Council Bluffs, IA
Avis
5,4
5,0/10
Propreté
6,6/10
Personnel et service
5,0/10
Équipements
4,8/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
Voyage en couple
12 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Sarah, We appreciate you sharing your experience with us. Your feedback is important, and we will address the issues you encountered to enhance our guests' stay. Please feel free to reach out to our management team to discuss your concerns further. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Zoey
Voyage en couple
12 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Zoey
Séjour de 3 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello Zoey, We appreciate your feedback and apologize for any inconvenience you experienced. We strive to provide a comfortable stay for all our guests. For any concerns with the room amenities or maintenance, we encourage guests to reach out to our management team directly for assistance. Thank you for bringing these issues to our attention.
6/10 Satisfaisant
Jon
8 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jon
Séjour de 2 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Jon, We apologize for any perceived unfriendliness during your stay. Guest satisfaction is our top priority and we strive to provide excellent service at all times. Your feedback is valuable to us for improving our guest experience. We hope to have the opportunity to welcome you back and show you the hospitality we are known for.
2/10 Horrible
Joseph
Voyage en famille avec de jeunes enfants
4 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Joseph, We're disappointed to hear about your experience and encourage you to reach out to our management team directly to address your concerns. Your feedback is valuable to us as we continually strive to improve our services for all guests.
4/10 Médiocre
Everett
22 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Everett
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Everett, We apologize for the inconveniences you experienced during your stay. We take cleanliness and maintenance seriously and will address these issues promptly. Your feedback helps us improve our services for future guests.
8/10 Bien
Candy
Voyage en famille
20 avr. 2024
Les points forts : Propreté
Candy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Candy,We appreciate your feedback regarding the service provided by our evening staff. It's great to hear they were helpful. We will share your comments about the breakfast options and daytime staff behavior with the management team for their review and evaluation. We strive to improve our guests' experiences continually.
2/10 Horrible
Stacy
Voyage en famille
19 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacy
Séjour de 2 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Stacy,We appreciate you taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay. Your feedback is important to us, and we will address these issues with the appropriate teams for improvement. We hope your future travels are more enjoyable.
10/10 Excellent
Charles, Saint Louis
18 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Charles,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!
2/10 Horrible
Regina
17 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 3 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Regina, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all comments seriously and will address them with our team for improvement. Should you have any further concerns or need assistance, please don't hesitate to reach out to our management team directly. Thank you for bringing these matters to our attention.
4/10 Médiocre
Michael
11 avr. 2024
Michael
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Michael,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly so we can address any concerns you may have. We value your input and hope to welcome you back in the future for an improved stay.
8/10 Bien
Cheyanne
8 avr. 2024
Les points forts : Propreté
Cheyanne
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Cheyanne,We appreciate your kind feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back soon for another pleasant experience.
2/10 Horrible
Bethany, Bucyrus
25 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bethany
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Bethany, We appreciate you taking the time to review your stay! Please feel free to reach out to us directly with any further details or concerns about your experience so we can address them accordingly.
10/10 Excellent
Mike
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 mars 2024
Hello Mike,We are delighted to hear that you had a positive experience during your stay with us off the interstate. Your feedback is valuable to us. If you have any further comments or suggestions, please do not hesitate to reach out.
6/10 Satisfaisant
Deborah
26 févr. 2024
Deborah
Séjour de 3 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello Deborah, We appreciate you choosing to stay with us. If there were any concerns during your visit, please do not hesitate to contact us directly so we can address them accordingly. We hope you had an enjoyable experience overall and look forward to the opportunity to welcome you back in the future.
4/10 Médiocre
Misty
Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Misty
Séjour de 2 nuits en février 2024
Réponse de Manager le 21 févr. 2024
Hello Misty, We appreciate you sharing your experience and apologize for the inconveniences you faced during your stay. We take your concerns seriously and will address them with the appropriate teams for improvement. Our goal is to provide a comfortable environment for all guests, and we regret if we fell short of your expectations. Thank you for bringing these issues to our attention.
8/10 Bien
Sherri, Omaha
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherri
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Sherri,We apologize for any inconvenience caused. Your feedback is valuable for us to continue improving our services. Thank you for bringing this to our attention.
6/10 Satisfaisant
Voyageur vérifié
17 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Caitlin, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. Should you have any specific feedback to share, feel free to reach out to us so we can address any concerns. We look forward to welcoming you back in the future!
2/10 Horrible
James
17 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en février 2024
Réponse de Manager le 19 févr. 2024
Hello James, We appreciate you bringing this to our attention. It's essential for us to know about any issues so we can address them promptly to ensure the best experience for upcoming guests. Please feel free to reach out to the management team with any further feedback you may have.
4/10 Médiocre
Jerald
1 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerald
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Jerald,We're sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could please reach out to us directly so we can address any specific concerns you may have had. We value your feedback and hope to have the opportunity to make it right.
8/10 Bien
Marlene
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlene
Séjour de 5 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Marlene,Thank you for your feedback regarding the comfortable bed. We strive to provide a comfortable and restful experience for all our guests. If there is anything else we can assist you with, please feel free to reach out to our management team directly. We appreciate your stay with us and hope to welcome you again in the future.
4/10 Médiocre
Jeff
13 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Jeff
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Jeff, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us with any specific feedback so that we can address and improve any potential issues. We value your input and hope to have the opportunity to create a more satisfying stay for you in the future.
2/10 Horrible
Candace
Voyage en famille avec de jeunes enfants
27 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Candace
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Candace, We apologize for the inconvenience you experienced during your stay. We strive to maintain a safe and comfortable environment for all our guests. Your feedback has been noted and will be shared with the appropriate teams for improvement. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.
2/10 Horrible
Debbie
Voyage en famille
26 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuck!!
Debbie
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Debbie, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for all our guests. We appreciate you bringing the issues to our attention and will address them with our team. We hope you will give us another opportunity to exceed your expectations in the future.
6/10 Satisfaisant
Bill
20 déc. 2023
Les points forts : Personnel et service
Bill
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Bill, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have had during your visit. We value your opinion and want to ensure that we provide a great experience for all our guests.
8/10 Bien
Tracy
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Tracy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
4/10 Médiocre
Dennis
Voyage en famille
17 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dennis
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 19 déc. 2023
Hello Dennis, We're sorry to hear that your experience with us wasn't up to par. We appreciate your feedback and encourage you to reach out to our hotel directly, so we can address any issues you may have encountered. We value your satisfaction and hope to have the opportunity to better serve you in the future.
4/10 Médiocre
Zach
16 déc. 2023
Zach
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 janv. 2024
Hello Zach,We're sorry to hear that you had a less than satisfactory experience during your stay. We appreciate your feedback and would love to hear more details about your stay so we can address any issues. Please reach out to us directly so we can assist you further.
4/10 Médiocre
Jeff
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeff
Séjour de 3 nuits en juin 2023
Réponse de Manager le 19 déc. 2023
Hello Jeff, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly so that we can address any issues you encountered during your stay. We strive to provide the best service possible and would like the opportunity to make it right.
2/10 Horrible
lynn
Voyage en groupe
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
homeless people should not even stay here
lynn
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello lynn, We apologize for the inconvenience you experienced during your stay with us. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We appreciate your feedback and will share it with our team to ensure that such issues are properly addressed. Please contact our management directly regarding the refund request and provide any necessary documentation. We apologize again for any frustration this may have caused and hope to have the opportunity to better serve you in the future.
6/10 Satisfaisant
Bob
2 déc. 2023
Les points faibles : Propreté
Bob
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello Bob, Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the bath tub/shower and pillow cases. We understand the inconvenience caused and will address this with our housekeeping team to ensure a higher standard of cleanliness moving forward. As for the lack of an elevator to the third floor, we apologize for any inconvenience caused and recommend reaching out to our management for any assistance needed during your stay.
10/10 Excellent
Kenneth
30 nov. 2023
Kenneth
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 23 déc. 2023
Hello Kenneth,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!
10/10 Excellent
Mark
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 24 nov. 2023
Hello Mark,Thank you for choosing our hotel for your recent stay! We are delighted to hear that our convenient location and proximity to the casino met your needs. We strive to maintain cleanliness and ensure our guests' comfort. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
10/10 Excellent
Charles
Voyage en couple
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello Charles,Thank you for sharing your feedback with us. We appreciate your stay and we'll take note of your comment regarding the windows. We strive to provide a comfortable and secure environment for our guests, so we appreciate your input to help us improve.
8/10 Bien
Troy
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Troy
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Troy,Thank you for your feedback! We're glad to hear that you appreciated the ongoing renovations and found our hotel clean and comfortable. We strive to provide a pleasant experience for all our guests and we value your input. We hope to welcome you back in the future for an even better stay.
2/10 Horrible
Chris
3 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chris
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 5 nov. 2023
Hello Chris,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have encountered during your time with us. We appreciate your input and will take it into consideration for future improvements. Please reach out to our management team directly to further address any concerns you may have.
6/10 Satisfaisant
Ellen
1 nov. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 3 nov. 2023
Hello Ellen,Thank you for taking the time to share your exceptional review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority and we are delighted that we were able to exceed your expectations. We would love to welcome you back for another memorable stay in the future.
4/10 Médiocre
Tricia
31 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tricia
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Tricia,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your comments and will use them to improve our services for future guests. We encourage you to contact our management team directly to discuss your concerns in more detail.
4/10 Médiocre
Sarah
30 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Sarah, We're sorry to hear that you had a less than satisfactory experience. We value all feedback and would appreciate it if you could provide more details about your stay so we can address the issues raised.
2/10 Horrible
Mary
Voyage en famille
28 oct. 2023
Les points faibles : Équipements
Mary
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 30 oct. 2023
Hello Mary,We apologize for any inconvenience caused during your recent stay. We appreciate your feedback and will share it with our team to ensure a better experience for future guests. Thank you for bringing these issues to our attention.
6/10 Satisfaisant
John
24 oct. 2023
Les points forts : Personnel et service et confort de la chambre
John
Séjour de 11 nuits en octobre 2023
Réponse de Manager le 27 oct. 2023
Hello John,Thank you for your amazing rating! We're thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back soon!
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 27 oct. 2023
Dear Guest,Thank you for your exceptional rating! We strive to exceed expectations and are thrilled to have provided an unforgettable experience. We look forward to welcoming you back in the future!
4/10 Médiocre
David
Voyage en famille
16 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 19 oct. 2023
Hello David, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4/10 Médiocre
Jennifer
Voyage en couple
13 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 14 oct. 2023
Hello Jennifer,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will address these issues promptly. We hope you will give us another chance to exceed your expectations.
8/10 Bien
Vena
Voyage en famille
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vena
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 13 oct. 2023
Hello Vena,Thank you for your positive rating! We're glad to hear that you had such a great experience at our hotel. We look forward to welcoming you again in the future.
10/10 Excellent
Elise du
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elise du
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 13 oct. 2023
Hi Elise Du,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!
6/10 Satisfaisant
Dennis
10 oct. 2023
Dennis
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 13 oct. 2023
Hello Dennis,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
8/10 Bien
Elise du
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elise du
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Elise du,We appreciate the comments, especially with regards to your opinion of our hotel. Please do consider us again on your next visit to the area.
4/10 Médiocre
Heladio
8 oct. 2023
Les points faibles : Propreté et personnel et service
Heladio
Séjour de 7 nuits en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Heladio ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
8/10 Bien
Christopher
8 oct. 2023
Christopher
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 9 oct. 2023
Hello Christopher,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 Excellent
Branden
4 oct. 2023
Branden
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Hello Branden,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.