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Avis sur Ameristar Casino Hotel Council Bluffs

4 out of 5
Ameristar Casino Hotel Council Bluffs
2200 River Road, Council Bluffs, IA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 469 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 325 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1001." "

8,8/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

David

.
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 22 mai 2024
Thank you for the great review, David, so glad you enjoyed your stay. Hope to see you again soon!

6/10 Satisfaisant

Ben

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The biggest problem we had was how hot the room was. When we got to the room the temp was set to 72. I set the AC to 64, the fan fully on and then we went to the buffet. We got back to the room and it was 70, we were up late the coldest it got was 69. It was not until early morning that the room had finally cooled down. We felt very uncomfortable. We had also come for the pool but after a long day of walking, we were were not in the mood to have to walk to the other hotel to swim.
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 21 mai 2024
Thank you for taking the time to leave a review, we appreciate it and will share this information with our staff to make improvements.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NICE LOCATION
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 21 mai 2024
Thank you so much Jason for the five out of five, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Precious

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was by far the best experience I’ve had at a hotel and the fact it was a small getaway made me feel like I was hours away
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 21 mai 2024
Thank you for the great review, Precious, so glad you enjoyed your stay. Hope to see you again soon!

6/10 Satisfaisant

Connie

Smelled like smoke. No hot water for a shower
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.

10/10 Excellent

Jaden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much Jaden for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Tylon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much Tylon for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Jackie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were on a road trip and decided a casino would be nice after a long travel day! Easy access off highway and back in! Best burger at the sports bar
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much Jackie, for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Curtis, Colorado Springs

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was super easy to check in and everyone was very nice
Séjour de 1 nuit en mai 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for the great review, Curtis, so glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Kathy

Les points forts : Équipements
Great
Séjour de 1 nuit en mars 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for the great review, Kathy, so glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sweet!
Séjour de 1 nuit en février 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much Daniel, for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for the great review, Jeff, so glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for the great review, David, so glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Sue, Rose Hill

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wish there had been more dinner options. We checked in after 6 on a Sun evening and the sports bar was out only choice.
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much Sue for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Ashley

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for a girls weekend away! It was fun, hotel was decent but I am not picky.
Séjour de 1 nuit en mars 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for the great review, Ashley, so glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place. Just wish that the restaurants stayed open longer than 10pm. After flying in we were hoping to eat a meal but they just closed the sports bar grill. We ended up eating hot dogs in the lower level of the casino which was good.
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for the great review, David, so glad you enjoyed your stay. Hope to see you again soon!

2/10 Horrible

Christopher

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was not pleased with my stay at all. Room was dusty and carpet was dirty. Every time you use the sink, it would not drain and then when it did, it would gurgle for 10 to 15 minutes after the same would happen after using the shower or flushing. The toilet seat was loose from the toilet, which could be dangerous to someone elderly. The mattress was extremely uncomfortable and felt like it hadn’t been flipped or replaced and many many years, both sides had a permanent indent from people laying in them. The bedframe is extremely creaky To the slightest movement. The initial reason I chose to stay at this property was because they advertise a hot tub. It was more like a warm bath with no jets. And the worst part was no matter where you went through the hotel. It seemed to smell like cigarettes.
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you for taking the time to leave a review, we appreciate it and will share this information with our staff to make improvements.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice checkin person
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much Michael for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice rooms and stay was comfortable
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
Thank you so much David for the kind words, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels.

6/10 Satisfaisant

Benjamin

Séjour de 1 nuit en mars 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.

2/10 Horrible

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel should not be advertised as non smoking. Our room was so smoky that I felt nauseous and had a horrible headache. My daughter has asthma and the secondhand smoke impacts her safety. The front desk staff asked if I would like an air purifier for the room. We chose to leave after a few hours and me re cleaning the room at the hotel instead. The odor was saturated into the curtains and carpet. The king whirpool suite with river view would have been lovely if it were not smoky. My boyfriend's room on the second floor was worse. Clearly they are used to complaints if they offer air purifiers. I wiped the edges of the bathroom, entryway hard floor and the lysol wipes were black and lots of small hairs. I did not feel safe for my family using the pool area or workout space, mirrors covered in brown soot. If it were not for the smoke, the hotel was nice. Unfortunately, the cigarette smoke was enough to make this the worst hotel stay we have had. Having to spend an hour on the phone with expedia while at the zoo with young kids was not in my original plans. I am so disappointed that Expedia partners with this hotel.
Séjour de 2 nuits en mars 2024
Réponse de Kimberly Roddenberry le 16 mai 2024
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.As a friendly reminder the hotel is smoke free, ONLY in the casino is smoking allowed. Safe travels.

4/10 Médiocre

stacey L

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We had a dead bug on the bathroom floor, bathroom floor was dirty. I callwd for an extra pillow and finally canceled after over an hour.
Séjour de 1 nuit en mars 2024
Réponse de Mason Anderson Front Office Shift Manager le 14 mars 2024
Dear Stacy, I'm sorry to hear about the issues on your stay. We pride ourselves on delivering a high-quality experience which it sounds like we failed to do. I will be passing your complaint through the proper channels. If you have anything further to add please reach out directly and I can personally speak with you.

10/10 Excellent

Raul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mars 2024
Réponse de Mason Anderson Front Office Shift Manager le 14 mars 2024
Dear Raul, I'm glad to hear you enjoyed your stay with us. We appreciate you taking the time to leave us a review. If you have anything further to add feel free to reach out otherwise, we hope to see you again soon.

10/10 Excellent

Caster

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the jacuzzi room & just wish they had continental breakfast
Séjour de 1 nuit en mars 2024
Réponse de Mason Anderson Front Office Shift Manager le 14 mars 2024
Dear Caster, I'm glad to hear you had a good experience with us. I've noted what you've said about a continental breakfast and will pass it up the proper channels. If you have anything further to add please feel free to reach out and I can personally speak with you.

4/10 Médiocre

SCOTT

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
Typically just the casino stinks. The entire hotel was smokey. The furniture is very worn. Time for a remodel!
Séjour de 1 nuit en février 2024
Réponse de Mason Anderson Front Office Shift Manager le 2 mars 2024
Dear Scott, thank you for taking the time to leave us a review. We appreciate your feedback and I have notated everything you've said and will be passing it through the proper channels. If you have anything further to add please feel free to reach out, and I can speak with you personally.

10/10 Excellent

Tonnya

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Mason Anderson Front Office Shift Manager le 21 févr. 2024
Dear Tonnya, thank you for taking the time to leave us a review. We appreciate your feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. If you have anything further to add feel free to reach out and I can speak with you personally.

6/10 Satisfaisant

Dave

Réponse de Mason Anderson Front Office Shift Manager le 21 févr. 2024
Dear Dave, thank you for taking the time to leave us a review. We appreciate your feedback; it helps us to make improvements to our experience. If you have anything further to add feel free to reach out and I can speak with you personally.

6/10 Satisfaisant

Steven

Disappointing
Did not expect lack of dinner options. Had to eat in the bar!
Séjour de 1 nuit en janvier 2024
Réponse de Mason Anderson Front Office Shift Manager le 12 févr. 2024
Dear Steven, I'm sorry to hear your experience did not meet expectations. Our dining options other than the Amerisports bar and grill do close at 9pm so I understand your frustrations. I appreciate your feedback and will pass it through management so we can make proper adjustments. If you have any further comments, please feel free to reach out and I can speak with you personally.

2/10 Horrible

Ruben

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were running late because of being from out of town and they we going to cancel our rooms if we were after 9 pm. Second only a hot dog stand after 9, no room service. For wanting us to spend 239 a night its a joke.
Séjour de 1 nuit en février 2024
Réponse de Mason Anderson Front Office Shift Manager le 6 févr. 2024
Dear Ruben, thank you for taking the time to leave us a review. I'm sorry to hear your experience did not meet expectations. I appreciate your feedback and will share it with management. If you have anything else to add feel free to reach out to the hotel directly and I can speak with you personally.

10/10 Excellent

Vinanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Swimming pool
Séjour de 1 nuit en décembre 2023
Réponse de Mason Anderson Front Office Shift Manager le 2 mars 2024
Dear Vianna, thank you for taking the time to leave is a review. We appreciate your business and hope to see you again soon!

2/10 Horrible

Paul

Les points forts : Personnel et service
I waited 2 1/2 hours to check in because the key cards couldn't be made. Finally had to cancel and go to another hotel. The next morning I had a message on my phone from 10:50 p.m. saying the key cards still wouldn't work, but security could escort to rooms, but you couldn't leave unless you had somebody to let you back in. The hotel said that I would get a full refund, but since it was through Expedia I'm not sure. Expedia has NO WAY on their website to contact customer service in any way. Terrible experience all around. The front desk staff at the hotel were all very kind and apologetic.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints!
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

LeAnn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The smoke was terrible! Hair and dirt in all the corners of the bathroom and blood on the carpet. Elevators were rickety and filthy. Most likely not staying there again.
Séjour de 1 nuit en janvier 2024
Réponse de Mason Anderson Front Office Shift Manager le 31 janv. 2024
Hello LeAnn, I'm sorry to hear there were some issues during your stay with us. We have high standards for the cleanliness of our rooms which sounds like was definitely not your experience. Your feedback is important to us, and I am actively looking into the issues you've listed. If you have anything else to add you can call the hotel direct and I can personally speak with you.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Place needs a refresh.
Séjour de 1 nuit en janvier 2024
Réponse de Mason Anderson Front Office Shift Manager le 26 janv. 2024
Dear valued guest, I appreciate you taking the time to leave us a review. Reviews give us essential insight into the experience we deliver. I'm sorry to hear your experience fell short of expectations. We try to keep our amenities up to date through routine maintenance. If you would like to discuss your stay further, please call the hotel front desk and I would be happy to speak with you personally.

6/10 Satisfaisant

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mason Anderson Front Office Shift Manager le 26 janv. 2024
Dear Elizabeth, thank you for taking time out of your day to leave us a review. It looks like we definitely could have done better with your stay. We value your feedback and if you would like to call the front desk of the hotel, I would be happy to speak with you personally regarding your stay.

8/10 Bien

Jackie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mason Anderson Front Office Shift Manager le 26 janv. 2024
Dear Jackie, we appreciate your review and are glad you had a good experience with us. We hope to see you again soon but feel free to call the front desk if you have anything further to add about your stay and I can personally speak with you.

10/10 Excellent

Jacklyn J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mason Anderson Front Office Shift Manager le 24 janv. 2024
Dear Jacklyn, we greatly appreciate you taking the time to share your experience. We pride ourselves on delivering the best possible experience for our guests and we're glad we could deliver that to you. If you'd like to further discuss what made your stay great or any improvements, I'd love to hear from you. You can reach me at (712) 396-3216.

6/10 Satisfaisant

shana

Voyage en groupe
Les points forts : Personnel et service et équipements
Overall property and hotel had a stale smoky smell. Room had a smell of sewer gas coming from the bathroom! Sink drain was very slow. Microwave on 4th floor was gross! Clean it! Very few options for dining. And menu at sports bar was very slim, not many options. Check in was smooth and staff pleasant! Jeanne was nice!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

alexis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Dan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival, checkin was slow. The clerk that had started helping us kept jumping over to the next station trying to help them as well because there was a guest there that was not satisfied. Additionally, it was not explained that the elevator would not work without tapping our room key over a sensor. There is a heavy smell of smoke on the main level, but we did not notice it in the actual guestroom.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ashley

Séjour de 1 nuit en décembre 2023

8/10 Bien

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Alan

Séjour de 4 nuits en novembre 2023

10/10 Excellent

Stacey

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was amazing. Staff was very helpful and kind.
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Jinny

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jacuzzi tub room with broken tub. I had two very nice maintenance men in my room for an hour and 45 minutes while the cold water faucet was stuck on sounding like a very loud and uncomfortable water fall. It was miserable and then bed had springs popping and very uncomfortable.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent check in process, great atmosphere but miss the gift shop.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Brandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023