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Avis sur Extended Stay America Select Suites - Oklahoma City - Norman

2.5 out of 5
Extended Stay America Select Suites - Oklahoma City - Norman
5401 Huettner Drive, Norman, OK

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 81 avis sur 334." "
Note des voyageurs de 8 (Bien), d’après 90 avis sur 334." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 334." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 334." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 334." "

7,4/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jasonia Brooke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ray

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Earthing good
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Penny

Séjour de 1 nuit en mars 2024

8/10 Bien

Wilfredo

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy comoda
Séjour de 1 nuit en février 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024

10/10 Excellent

Prag

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Dean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Sheila

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
nobody at front desk. Had to wait. AC was not working properly. Had to change rooms
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 3 oct. 2023
Dear Sheila, Thank you for choosing us during your time in the city. We sincerely regret the air conditioning concerns you had in your room and the inconvenience of shifting your room. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We appreciate your feedback and look forward to having you back for a future stay. Sincerely,Hotel Management

4/10 Médiocre

Barry

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Angela

Les points faibles : Personnel et service
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Vicki

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Artemio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Kimberly

Séjour de 1 nuit en août 2023

2/10 Horrible

Ian

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly, after my experience, save your money and save the headache, don’t go
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 31 août 2023
Dear Ian, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

4/10 Médiocre

Phillip

Séjour de 1 nuit en juillet 2023

8/10 Bien

Andres R

No breakfast
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 30 juil. 2023
Dear Andres, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Our goal is to provide superb hospitality; your compliments for the team mean a lot. However, we are sorry for the breakfast experience and will look into the areas of improvement. On behalf of everyone at Extended Stay America, we invite you and your furry friend to stay with us again!Sincerely,Hotel Management

10/10 Excellent

Joann L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home Away From Home
I love the home-away-from-home feel of having a kitchenette in my motel room.
Séjour de 6 nuits en juin 2023

10/10 Excellent

Artemio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente lugar muy confortable
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 2 mai 2023
Dear Artemio, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

4/10 Médiocre

Erin

Les points forts : Propreté
Les points faibles : Équipements
Check in was terrible. No one there. Had to call to get someone to come check you in which took about 20 minutes
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 5 mars 2023
Dear Erin, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We know a first impression is essential, and your experience is different; please be assured that this will be addressed, and we are grateful for your feedback. We hope to make your next stay a complete success.Sincerely,Hotel Management

10/10 Excellent

Sheng

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to my work place
Séjour de 6 nuits en février 2023

10/10 Excellent

RICARDO

Séjour de 1 nuit en février 2023

2/10 Horrible

William, des moines

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
No ice, coffee, bed sucked, heat didn't work, very few towels, pillows, drinking cups, soap, shampoo, etc. The free internet is inadequate but they offer better at a price. Makes my top 5 list of worst motels. I can't believe Expedia would put their name on this crap.
Séjour de 1 nuit en janvier 2023
Réponse de Hotel Management le 15 févr. 2023
Dear William, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

lela

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keep the place smeeling good and better beds
The beds hurt your body it smelt like dog urinary dead roaches and dog hair in the room tv remote didnt work
Séjour de 2 nuits en décembre 2022
Réponse de Hotel Management le 15 févr. 2023
Dear Lela, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

8/10 Bien

Krissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room key was disabled 15 minutes before check out
We had a late check in. The lobby clerk met us with a smile and check in went very smoothly. We enjoyed the clean and comfortable room. We definitely want to come back. However, someone came and pounded on our door at 10:30 a.m. to make sure we knew to check out at 11:00. Our key card stopped working at 10:45 a.m. It was 6° outside with a -18 wind-chill and loading our car was very difficult. If we had not made ourselves aware that the key wasn't working, it could have been a terrible situation.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was enjoyable
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Management le 15 févr. 2023
Dear John, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you for choosing us; we wish you all the best for your future travels.Sincerely,Hotel Management

10/10 Excellent

Bogar

4/10 Médiocre

Holly

Les points faibles : Propreté, personnel et service, équipements

2/10 Horrible

stephanie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel was disgusting! We left and found a different hotel
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Robin

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No one was available for check in. We waited and used their call phone for around 20 mins waiting. Once checked in, we were given the room directly across from check in and the back door. ALL throughout the night people were slamming both the front and back doors, as well as standing outside our room’s window smoking. Most of the evening it was the same woman’s voice, so I assume it was the hotel staff. Rooms felt like college dorms and we saw police coming and going from the property. Hotel is located in a commercial area. DO NOT RECOMMEND!! Wish I could have gotten a refund. We ended up staying somewhere else for night two of our reservation.
Séjour de 2 nuits en octobre 2022

4/10 Médiocre

Jim, Collinsville

Séjour de 2 nuits en septembre 2022

8/10 Bien

Eric

Les points faibles : Équipements
Séjour de 2 nuits en septembre 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Roaches everywhere
Séjour de 10 nuits en septembre 2022

10/10 Excellent

Tonya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Thomas

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check in was frustrating
Séjour de 1 nuit en septembre 2022

8/10 Bien

Brenda

Séjour de 2 nuits en août 2022

2/10 Horrible

Santos

Séjour de 2 nuits en juin 2022
Réponse de Astrid -Guest Engagement Team - WoodSpring Suites le 7 juil. 2022
Thank you for rating your stay with us, Santos. We hate to see the lower rating, and apologize for any issues that you encountered while with us. We would love another chance to show you a much better experience the next time your travels bring you this way.

10/10 Excellent

Zugan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

4/10 Médiocre

Kennilyn

Séjour de 2 nuits en juin 2022

2/10 Horrible

Elizabeth

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Won't use WoodSpring again
Toilet didn't flush, TV didn't work, no dishes at all in the kitchen making it useless for a overnight stay, and they didn't even have a coffee pot.
Séjour de 1 nuit en juin 2022
Réponse de Astrid -Guest Engagement Team - WoodSpring Suites le 7 juil. 2022
Thank you for sharing your experience with us, Elizabeth. We are so sorry that we failed to satisfy your expectations and apologize for the maintenance issues that you encountered. We will make sure that we forward these concerns to our upper management for further action and resolve.

2/10 Horrible

Robert D.

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022

2/10 Horrible

Kurt Donovan

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bath tub drain did not drain. Bed top blanket had dog hair and dirt all over it. Room smelled like wet dog. No amenities. No shampoo or anything. Room felt like a military barracks room. Seemed like most people staying there were actually living there. Always random people sitting outside of all doors
Séjour de 1 nuit en mars 2022
Réponse de Brian -Guest Engagement Team - WoodSpring Suites le 11 mars 2022
Kurt we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

2/10 Horrible

Teinert

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty and smells really bad
Séjour de 2 nuits en février 2022
Réponse de Brian -Guest Engagement Team - WoodSpring Suites le 24 févr. 2022
We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.

2/10 Horrible

Jamie

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The room smelled like cigarette smoke and the walls by the door and in the bathroom were dirty. And the bathroom floor was dirty also like it hadn’t been mopped in awhile. And there was NO COFFEE POT in the room or any where. Also the bed was horrible.
Séjour de 2 nuits en décembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 7 janv. 2022
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jamie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

2/10 Horrible

Angelica

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The beds were futons. The towels given to us were stained. The restroom was dirty. I would not recommend to anyone.
Séjour de 2 nuits en décembre 2021
Réponse de Shannon, Guest Engagement Team - WoodSpring Suites le 7 janv. 2022
We apologize that you did not enjoy your stay with us, Angelica. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

4/10 Médiocre

Donald

Séjour de 3 nuits en décembre 2021

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel Ever
This is the best hotel I have ever stayed at. It even had a small kitchen set up in my room. It was so clean. I will definitely be back
Séjour de 1 nuit en décembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 15 déc. 2021
Hello Billy! Thank you so much for the wonderful rating! We are thrilled to know that you enjoyed such a great stay and look forward to seeing you again soon!

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 13 déc. 2021
Hello Ralph. Thank you so much for the terrific rating! We are so happy to see that you enjoyed such a great stay with us! Please come back to see us the next time your travels bring you this way!

10/10 Excellent

Bradley

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en novembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 10 déc. 2021
Thank you so much for the incredible rating, Bradley! We are so happy that you enjoyed your stay and would love to welcome you back!