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Avis sur Embassy Suites by Hilton Oklahoma City Will Rogers Airport

3.5 out of 5
Embassy Suites by Hilton Oklahoma City Will Rogers Airport
1815 S Meridian Ave, Oklahoma City, OK

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 575 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1000." "

8,6/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is close to the airport
Séjour de 2 nuits en mai 2024
Réponse de T le 13 mai 2024
Wow, thank you so much for the awesome review.

6/10 Satisfaisant

Susan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This Embassy Suites location is wonderfully convenient. The housekeeping staff was terrific though the breakfast staff appear quite inconvenienced by the guests. The toaster failed 2 days were there and when I told an attendant behind the counter her response was "it happens all the time" while they watched and did nothing to resolve. The bed, pillows and linens were comfortable and helped sleep but I was in room 614 and there's a sound like a leaf blower between the bathroom and bedroom and when reported to the front desk they said they'd look at it but nobody was there to resolve anything. When the tv is on you don't notice it but try to sleep with a leaf blower next door. The lack of response from the staff at this location was like none I've seen before. Finally, after a long day of travel I was looking forward to arriving and taking a bath but there was way I wanted to soak in a mildew crusted tub. We are loyal to Embassy Suites when traveling but this was by far not what we've experienced with any other location.
Séjour de 3 nuits en mai 2024
Réponse de T le 9 mai 2024
I am so sorry to hear about your recent stay. We strive to provide the best possible experience for our guests. It sounds like we may have dropped the ball. I will get with all department leads to ensure sufficient training be done so this does not happen in the future. We are starting renovations this summer so I truly hope you will return as we would love to have another chance to show you how great our hotel really is.

4/10 Médiocre

aleta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The appearance of the main lobby is very nice but the rooms are definitely lacking! The smell of musty water is something that needs to be addressed.
Séjour de 1 nuit en mai 2024
Réponse de T le 9 mai 2024
Hello, I'm so sorry to hear you weren't 100% happy with your recent stay. We love our property but do realize there is age behind it. We are starting renovations this summer. We would love to have you back when its complete. If you stay with us again, please reach out to me and I will make sure you have the best stay possible. Thank you. Front Office Manager.

10/10 Excellent

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice to have dinner available
Séjour de 1 nuit en mai 2024
Réponse de Embassy Suites le 8 mai 2024
Our restaurant 1815 is open daily from 5pm -11pm.

6/10 Satisfaisant

Jessica, Rocklin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Room was good value for what you pay. Super Close to airport.
Séjour de 1 nuit en mai 2024
Réponse de Embassy Suites le 8 mai 2024
Thank you for your review. Come back soon!

10/10 Excellent

Young Sook

Les points forts : Infrastructures et conditions de l’hébergement
Rooms are very clean
Séjour de 1 nuit en mai 2024
Réponse de T le 9 mai 2024
Wow, thank you so much for the great review.

10/10 Excellent

Robert E

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
water pressure on shower was fair, rooms were cleaned, front desk personel were nice, excellent breakfast
Séjour de 3 nuits en avril 2024
Réponse de T le 30 avr. 2024
Wow, thank you so much for the awesome review. We really appreciate it. We hope to see you back real soon.

10/10 Excellent

Nickolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de T le 21 avr. 2024
Wow, thank you so much for the great review..

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de T le 17 avr. 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de T le 17 avr. 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 Excellent

Brittney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was absolutely amazing with helping me. I had physical disability and they all were very helpful with accommodating and helping me.
Séjour de 1 nuit en mars 2024
Réponse de T le 10 avr. 2024
Wow, thank you so much for the 5 out of 5. We really appreciate it. We hope to see you back real soon.

6/10 Satisfaisant

Megan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The room I stayed in had a horrible noise from the HVAC system, took two days to finally have it fixed and I was never offered a discount due to the lack of sleep for three nights. It was so loud and disruptive I couldn’t sleep through the noises when the heat would come on. Disappointed I was not offered some compensation for the uncomfortable stay.
Séjour de 4 nuits en février 2024
Réponse de T le 8 avr. 2024
I'm so sorry to hear about your recent stay at Embassy Suites. We strive to provide the best stay possible for our valued guest. It sounds like we may have dropped the ball. I would love to discuss this in detail with you so I will reach out today. Hope to speak to you soon.

10/10 Excellent

Amanda, Taloga

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient for airport usually. Early flight asked front desk to call cab… got a blank look. She told us to Uber or Lyft. Check in staff was more helpful.
Séjour de 1 nuit en avril 2024
Réponse de T le 4 avr. 2024
I'm so sorry to hear about your experience with the front desk. We strive to go above and beyond with our customer service, and it sounds like we may have dropped the ball. I will get with all front desk staff and implement some additional training for sure. I do apologize for any inconvenience this may have caused. We do truly hope you'll come stay with us again in the future and give us another chance to show you just how great our customer service is.

6/10 Satisfaisant

Brianna

Voyage en groupe
Great location to get around to different areas. The first time we stayed it was very clean and didn't have any noticeable concerns. We had check in their app and had the digital card. It made it very convenient. The second check in was the same, but the room we were assigned had dirty dishes outside of it and the key card didn't let us in. We were relicated to another room and had a much worse experience than the first check in experience. The room was clean minus dirty dishes outside the door again. There were alot of things that seemed to be a downgraded room. There were missing parts or damaged areas in the room and the tv was not the same as the prior room. The bed was also not comfortable and appeared to be a much worn out bed than prior. It was not worth the price that I paid for compared to the original stay.
Séjour de 1 nuit en mars 2024
Réponse de Tee le 2 avr. 2024
Thank you for taking a moment to share your experience about your recent stay at our hotel. As one of our guests we value your feedback. We continuously strive to provide comfortable and caring services; we want to ensure you have a rewarding stay. My apologies for the issues you had with your room and for the inconveniences you experienced during your stay. Your satisfaction is very important to us and my apologies once again for not making this right during your stay. If you would like to discuss your stay in more detail, just let me know the best way to contact you. Thank you again for your feedback and we hope you will consider staying with us again the next time you are in the area. Safe travels

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Équipements
The staff was amazing. Rooms very clean
Séjour de 2 nuits en mars 2024
Réponse de T le 2 avr. 2024
WOW, thank you so much for the 5 stars. We hope to see you back real soon.

10/10 Excellent

Alyssa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable
Séjour de 1 nuit en mars 2024
Réponse de T le 2 avr. 2024
Wow, thank you so much for the 5 stars. We really appreciate it. Come back and see us soon.

2/10 Horrible

Ashley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad experience,
Séjour de 2 nuits en mars 2024
Réponse de Tee le 2 avr. 2024
Thank you for staying with us and I apologize that you did not enjoy your stay. We strive to make your stay perfect each and every time. My apologies again for your experience no being the best it could be, we hope you will give us another opportunity the next time you are in the area.

4/10 Médiocre

Clinton

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
This was a very nice hotel as far as cleanliness and appearance. However the two issues we had were the rooms were terribly hot during the night with the set as low as it would go. The second was with the “buffet” breakfast. Certain staff members were very rude about where to go and how it worked. We have never been to a buffet where you just got to pick and they got it for you. There was so many people at breakfast that by the time you make your plates for the whole family and wait in line multiple times we barely got to eat before they closed everything off. We will not be back due to the lack of AC alone.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Clinton,Thank you for being our guest and sharing your valuable feedback. While we are delighted you enjoyed our clean accommodations, we are sorry you had concerns with the air conditioning, staff, and breakfast. Your comments are important to us and will be reviewed with the team to ensure we are always offering our best. We hope you'll reconsider and give us another opportunity to impress you with our improvements.

6/10 Satisfaisant

Cintia

Séjour de 1 nuit en mars 2024
Réponse de T le 21 avr. 2024
Thank you for the review. We hope to see you back soon.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de T le 2 avr. 2024
Thank you so much for the 5 stars. We love it. We hope to see you back real soon.

10/10 Excellent

Michael

Séjour de 1 nuit en mars 2024
Réponse de T le 21 avr. 2024
Wow, thank you so much for the great review.

6/10 Satisfaisant

Kelly

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Overall the hotel was pretty outdated but we happy hour and breakfast in the morning we're awesome.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Kelly,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and wonderful happy hour, we are sorry you had concerns with the accommodations. Your comments are important to us and will be shared with the team. We look forward to welcoming you back and impressing you further.

10/10 Excellent

Paul, Faribault

Séjour de 1 nuit en mars 2024
Réponse de T le 17 avr. 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

8/10 Bien

tree

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
Our room had broken pieces on the shower and lots of water damage on the ceiling.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Tree,Thank you for choosing to stay with us at Embassy Suites by Hilton Oklahoma City Will Rogers Airport for your recent getaway. We are sorry to hear that the bathroom in your room was not as expected. Please know our friendly staff is always available to assist you during your stay to ensure that you have the experience you expected. It is our hope that you will consider staying with us again in the future.

8/10 Bien

Constance

Not within walking distance of shops or restaurants
Séjour de 3 nuits en mars 2024
Réponse de T le 13 mars 2024
Thank you so much for the great review. I do apologize we don't have much in walking distance. The city just launched a beautification project for Meridian Ave. We are super excited to see the changes coming up. We hope to see you soon at The Embassy Suites. Have a wonderful day.

10/10 Excellent

Deneise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love love loved it all
Séjour de 1 nuit en mars 2024
Réponse de t le 11 mars 2024
Thank you for the terrific comments and we hope you hurry back for another great stay and delicious breakfast. Safe travels.

10/10 Excellent

Brittany

Séjour de 1 nuit en mars 2024
Réponse de T le 2 avr. 2024
Wow, thank you so much for the 5 stars. We really appreciate it so much. Please come back and see us real soon.

8/10 Bien

Sabrina

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de T le 11 mars 2024
Thank you for the 4 out of 5 rating. We really appreciate your business and can't wait to see you again soon at the Embassy Suites.

4/10 Médiocre

Josie

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My room was dirty and the ceiling looks like it may fall in
Séjour de 1 nuit en février 2024
Réponse de Tee le 20 févr. 2024
We appreciate your feedback and want to apologize for your stay being less than excellent. We will share your comments with our team, thank you for helping us make improvements. We hope you give us another chance to show you better experience. Safe travels.

10/10 Excellent

Alfonso

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent Stay!!
Séjour de 2 nuits en février 2024
Réponse de Tee le 14 févr. 2024
Thank you for taking the time to let us know how we are doing and we hope you hurry back for another terrific stay. Safe travels.

8/10 Bien

Amber

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en février 2024
Réponse de Tee le 12 févr. 2024
Thank you for taking the time to let us know how we are doing; hope you hurry back for another great stay. Safe travels.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Tee le 9 févr. 2024
Thank you so much for the 10's! Here at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you and we hope to welcome you back in the future.

6/10 Satisfaisant

CABLE

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good except the fact I booked a King bed and got stuck with two queens
Séjour de 1 nuit en février 2024
Réponse de Tee le 5 févr. 2024
Thank you for your review, I am happy to hear that you had a great stay with us. My apologies for any inconveniences with the suite you selected and hope to see you again soon, safe travels.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 3 nuits en janvier 2024
Réponse de Tee le 30 janv. 2024
Thank you for the terrific 5, hurry back for another great stay and safe travels.

8/10 Bien

Edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
My stay was enjoyable
Séjour de 2 nuits en janvier 2024
Réponse de Tee le 23 janv. 2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hurry back and safe travels.

10/10 Excellent

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Tee le 23 janv. 2024
Thank you for the terrific 10's, hurry back for another great stay.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I Loved the Overall feel. The Rooms were very comfortable. The Breakfast was amazing. All the staff were very friendly. I didn’t like the tub. It obviously had some type of mat prior and looked stained. Around the faucet in suite area, water handles , around base appeared uncleaned, at least one of the faucets, for quite some time. Overall would definitely stay here again
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear John,It was a pleasure hosting you at Embassy Suites by Hilton Oklahoma City Will Rogers Airport! We're glad our comfortable rooms, tasty breakfast, and friendly staff impressed you. However, we apologize for any issues with the tub, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.

2/10 Horrible

David

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The dirtiest hotel I have been at in a long time.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear David,Thank you for sharing your feedback. We're genuinely concerned to hear that we did not meet cleanliness standards during your stay. Your comments are valued, and we will address your concerns to ensure our facilities are maintained to our high standards. We appreciate your input and hope to have another opportunity to demonstrate our commitment to cleanliness and guest satisfaction.

4/10 Médiocre

Patrick

Séjour de 1 nuit en janvier 2024
Réponse de Tee le 23 janv. 2024
Thank you for taking the time to let us know how we are doing, if you have a moment to tell us more about your stay we love to hear more. Safe travels and we hope to see you again next time.

2/10 Horrible

Donna

Séjour de 1 nuit en janvier 2024
Réponse de Tee le 23 janv. 2024
We appreciate your feedback and if you have a moment to share your experience with us, we would like the opportunity to hear more. Could you please contact us with more details, we hope you will give us a chance to show you a great stay.

10/10 Excellent

Simona

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 3 nuits en janvier 2024
Réponse de Tee le 16 janv. 2024
Thank you for the 5 rating, hurry back.

2/10 Horrible

Donna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible stay
Weather bad and the hotel had the heat on and could not adjust. The temp was well over 85 degrees. The desk said they turn off the air because it was cold out. Breakfast was the worst I had ever had.
Séjour de 1 nuit en janvier 2024
Réponse de Tee le 16 janv. 2024
We appreciate your feedback and thanks for bringing these issues to our attention and we apologize for the inconvenience and unpleasant experience. We hope you will give another opportunity the next time you are in the area to show you this not typical and again our apologies, safe travels.

10/10 Excellent

Valerie

Séjour de 1 nuit en janvier 2024
Réponse de Tee le 16 janv. 2024
Thank you for the terrific 5. Safe travels and hurry back

10/10 Excellent

Maryann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except for the breakfast. Breakfast needs more selection and flavor on the hot items were not appetizing. It didn’t taste great.
Séjour de 3 nuits en décembre 2023
Réponse de Tee le 12 janv. 2024
Thank you so much for taking the time to let us know how we are doing. We do apologize that breakfast was a not to your liking. We will share your comments with our team, as we are always looking for ways to make your next even better. Thank you again and we look forward to you staying with us again.

10/10 Excellent

TOMMY AIJIE DA SILVA

Séjour de 2 nuits en janvier 2024
Réponse de Tee le 29 janv. 2024
Thank you for the terrific 5, hurry back for another great stay and safe travels.

10/10 Excellent

Hillary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Tee le 11 janv. 2024
Thank you for the wonderful 5 and hurry back for another great stay.

10/10 Excellent

Heather

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you're wanting a location that is convenient to OKC fairgrounds & OKC stockyards this is the place to be. Hotel & rooms are clean. The breakfast is the best! Staff was always friendly & courteous. Close to many dining options
Séjour de 7 nuits en décembre 2023
Réponse de Tee le 11 janv. 2024
Hurry back for another great stay and thank you for the terrific comments about our amazing team. Safe travels.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Breakfast was good
Séjour de 2 nuits en décembre 2023
Réponse de Tee le 31 janv. 2024
Thank you for staying with us and the terrific review, safe travels.

10/10 Excellent

Angelo, Nampa

Séjour de 1 nuit en décembre 2023
Réponse de Tee le 18 janv. 2024
Thank you for the 5 and we hope to see you again real soon, safe travels.

4/10 Médiocre

Samantha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A little warm for comfort.
The public areas of the hotel are beautiful. But the rooms themselves are in need of repair and updating. Unfortunately we had to manually flush the toilet. It worked once but after that it didn’t. The room temperature was stuck at 73 degrees and could not be lowered so it was uncomfortable to sleep in. We were only there to rest up before our morning flight so we delt with what we had for the 7 hours of sleep.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Samantha,Thank you for the honest feedback on your stay with us. We were saddened to hear that the temperature of your room was stuck at 73 degrees and that your toilet wouldn't flush. We will have maintenance look into fixing both of those for you. We are looking forward to your next trip to Oklahoma, and hopefully, we can make your next stay more comfortable!