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Avis sur Quality Inn & Suites Oceanside near Camp Pendleton

2.5 out of 5
Quality Inn & Suites Oceanside near Camp Pendleton
3170 Vista Way, Oceanside, CA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 302 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 306 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 106 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 101 avis sur 1000." "

7,2/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Chris

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Smelled like gas and door did not work
Séjour de 7 nuits en avril 2024
Réponse de Kristine Gulick, Guest Relations le 6 mai 2024
Chris, We're so sorry to hear that you encounterd these issues during your stay. We will review both with our leadership and maintenance team to ensure they are promptly resolved. Thank you!

8/10 Bien

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kristine Gulick, Guest Relations le 1 mai 2024
Thank you for providing such positive feedback! Our top priority is ensuring that our guests receive excellent value and have easy access to our property. If there's anything else you'd like to share or if you have any requests, please don't hesitate to reach out. We're excited about the opportunity to host you again for another fantastic stay!

10/10 Excellent

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great services
Séjour de 2 nuits en avril 2024
Réponse de Kristine Gulick, Guest Relations le 29 avr. 2024
Thank you for your insights, Elizabeth!

10/10 Excellent

Rodolfo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kristine Gulick, Guest Relations le 29 avr. 2024
Thank you Rodolfo! We hope to welcome you back again soon!

8/10 Bien

Sara

Voyage en couple
Les points forts : Personnel et service et équipements
Nice place.
Séjour de 1 nuit en avril 2024
Réponse de Kristine Gulick, Guest Relations le 29 avr. 2024
Thank you for your feedback, Sara!

2/10 Horrible

Suraj

Séjour de 2 nuits en avril 2024
Réponse de Manager le 14 mai 2024
Hello Suraj,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues. We value your input and aim to provide a pleasant experience for all our guests.

8/10 Bien

alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was extremely friendly and nice. It’s definitely not a fancy hotel or anything but was clean and the king room was spacious. It had a TV, microwave & mini fridge. Me & my daughter enjoyed the jacuzzi which was also clean. Got the job done for my one night i needed in oceanside.
Séjour de 1 nuit en avril 2024
Réponse de Kristine Gulick, Guest Relations Manager le 21 avr. 2024
Alexandra, Thank you so much for taking the time to provide this excellent review. We are so glad we could make you feel at home. We look forward to welcoming you back the next time you're in the area. Safe & Happy travels!

6/10 Satisfaisant

Airam

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Kristine Gulick, Guest Relations le 16 avr. 2024
Airam, We're sorry to hear your experience did not quite meet expectations. We appreciate your insights and we'll work with our team to make improvements. Thank you!

10/10 Excellent

Wendy

Les points forts : Propreté et personnel et service
Breakfast has only pancakes
Séjour de 1 nuit en avril 2024
Réponse de Kristine Gulick, Guest Relations le 12 avr. 2024
Wendy, Thank you for sharing your experience. We will review this with our breakfast team to esure we have ample offerings. Glad to hear your overall experience was a great one!

4/10 Médiocre

Madison

Séjour de 2 nuits en avril 2024
Réponse de Kristine Gulick, Guest Relations le 29 avr. 2024
Madison, We're so sorry that your experience did not meet expectations, and we will review your feedback with our team to ensure improvements are made. Thank you!

8/10 Bien

Hank

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Kristine Gulick, Guest Relations le 12 avr. 2024
Hank, we hope to welcome you back again soon!

10/10 Excellent

Jason Teh Hsun, MONTEREY PARK

Séjour de 3 nuits en mars 2024
Réponse de Kristine Gulick, Guest Relations le 12 avr. 2024
Jason, so glad we could host while you were in Oceanside. Thank you for taking the time to provide this feedback.

4/10 Médiocre

nileshma

Les points forts : Propreté et personnel et service
None of the pool area was working..very disappointed with hot tub .
Séjour de 3 nuits en mars 2024
Réponse de Kristine Gulick, Guest Relations le 28 mars 2024
Nileshma, We apologize for the disappointment you experienced with our pool area, especially the hot tub. Your feedback is important to us, and we're sorry that we fell short of your expectations in this regard. Rest assured, we're investigating the issues with our pool facilities and working diligently to address them promptly. We understand the importance of providing a relaxing and enjoyable experience for our guests, and we're committed to making necessary improvements to ensure that your next visit exceeds your expectations.

8/10 Bien

Melvin

Les points forts : Équipements
It was nice and peaceful stay
Séjour de 2 nuits en janvier 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Melvin, We're thrilled to hear that you enjoyed your stay with us and found it peaceful. Creating a serene atmosphere for our guests is always a top priority for us. Thank you for your kind words, and we look forward to welcoming you back for another relaxing experience soon!

2/10 Horrible

MIRIKA

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I saw 4 roaches only one night. Disgusting. We requested to change room but not available. In the morning, the light in the bathroom went off. Very horrible experience
Séjour de 1 nuit en mars 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Mirika, We're deeply sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience caused by the presence of roaches and the issue with the bathroom light. This falls well short of the high standards we strive to maintain. Rest assured, we're taking immediate steps to address these issues to prevent any recurrence. Your feedback is invaluable, and we're committed to making it right. We understand your disappointment and would like to offer you compensation for your inconvenience. We hope for the opportunity to welcome you back and provide you with the exceptional experience you deserve.

4/10 Médiocre

Kaya

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hot tub would not heat up. Key card were given blank and would have to keep going to the office to get them fixed just to open our door.
Séjour de 1 nuit en mars 2024
Réponse de Kristine Gulick, Guest Relations le 25 mars 2024
Kaya, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the hot tub and key cards is deeply concerning, and we're committed to addressing these issues immediately to ensure a smoother and more enjoyable experience for our guests. Please rest assured that we're investigating the matter with our maintenance and front desk teams to prevent any recurrence. We understand the frustration this may have caused and appreciate your patience and understanding.We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these matters to our attention.

2/10 Horrible

john

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not much Mold on window sill Wallpaper pealing Sink got water coming up in it in bottom room
Séjour de 2 nuits en mars 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we apologize for falling short of your expectations. Rest assured, we're taking immediate steps to address the mold, peeling wallpaper, and sink issue to ensure that these issues are resolved promptly. We strive to provide a comfortable and enjoyable experience for all our guests, and we're committed to making it right. Thank you for the opportunity to get this resolved.

10/10 Excellent

Rachel

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Super easy no hassle check in no noises neighbors
Séjour de 1 nuit en mars 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Rachel, We're delighted to hear that your check-in process was smooth and hassle-free, and that you enjoyed a peaceful stay without any noisy neighbors. Providing a comfortable and quiet environment is a top priority for us, and we're thrilled that it contributed to your positive experience.Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Bien

JaKaiya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty good, especially for the price
Séjour de 2 nuits en mars 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
JaKaiya, We're glad to hear that you found value in your experience with us! Providing great service at an affordable price is important to us, and we're delighted that you feel we've achieved that. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for the occasion.
Séjour de 2 nuits en mars 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Katherine, We greatly appreciate your perfect score! It's fantastic to hear that you had such a wonderful experience with us. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We hope to have the pleasure of welcoming you back again soon for another exceptional stay. Thank you for choosing us!

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service the girl that checked us in went above and beyond to help us out will definitely come back
Séjour de 1 nuit en mars 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Denise, Thank you so much for your glowing review! We're thrilled to hear that our staff provided you with excellent customer service, especially during check-in. Going above and beyond for our guests is what we strive for, and we're delighted that it made a positive impact on your experience. We look forward to welcoming you back on your next visit!

4/10 Médiocre

Steve

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Dirty towels, dirty sheets, dirty floors in the room (our kids feet were black after walking on them). The hot tub was lukewarm. The hallway and room smelled horrible. The staff was friendly.
Séjour de 1 nuit en février 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Steve, We apologize for the cleanliness issues you encountered during your stay. Our team is addressing these concerns promptly. We appreciate your recognition of our friendly staff. Please allow us the opportunity to make things right during your next visit.

2/10 Horrible

Robert A

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Robert, We're truly sorry to see that your experience fell short of expectations. Your feedback is invaluable to us, and we're committed to addressing any issues to improve our service. Please reach out to us directly so we can better understand your concerns and work towards a resolution. We value your satisfaction and hope for the opportunity to regain your trust in the future.

4/10 Médiocre

Teal

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Motel is on a busy highway which is noisy. We were on the first floor and you could hear the upstairs people. The included breakfast was 2 options for cereal (fruit loops and Raisin Bran) and waffle (that you had to make). Wouldn’t stay again.
Séjour de 1 nuit en février 2024
Réponse de Kristine Gulick, Guest Relations le 22 mars 2024
Teal, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise disturbances and limited breakfast options can impact your comfort and overall satisfaction. Please know that your feedback is crucial to us, and we're taking steps to address these concerns to enhance the guest experience. We strive to provide a peaceful environment and a satisfying breakfast selection for all our guests, and we regret falling short of your expectations. Your comments will be shared with our team to make necessary improvements. Thank you!

4/10 Médiocre

Adam

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Had CC to go out and buy candles the first night to hide the awful smell. Pool but not heated Property was dank and dismal Never going back
Séjour de 3 nuits en février 2024
Réponse de Kristine Gulick, Guest Relations le 21 mars 2024
Adam, We're genuinely sorry to hear about your recent stay. Your feedback regarding the odor in your room, the unheated pool, and the overall condition of our property is concerning.Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team immediately.While we understand your decision not to return, we hope you'll reconsider in the future. Should you choose to give us another chance, please reach out to me directly, and I'll ensure your next stay is exceptional.

8/10 Bien

RAM KUMAR

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent hotel
Séjour de 1 nuit en février 2024
Réponse de Kristine Gulick, Guest Relations le 21 mars 2024
Thank you for your kind review, Ram! Happy and safe travels!

2/10 Horrible

Luzviminda, temecula

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
property needs upgrade big time
Séjour de 2 nuits en février 2024
Réponse de Kristine Gulick, Guest Relations le 21 mars 2024
Luzviminda, We're sorry to hear that your stay did not meet your expectations, particularly regarding the condition of our property. Please know that your concerns have been taken seriously, and we are actively working on plans for upgrades and renovations to enhance the overall experience for our guests.Your feedback serves as valuable insight as we continue to strive for excellence, and we hope for the opportunity to welcome you back in the future to showcase the improvements we've made.

8/10 Bien

Jazzell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations le 21 mars 2024
Thank you for your feedback, Jazzell!

10/10 Excellent

Gene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Good place to stay nice rooms
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations le 21 mars 2024
Thank you Gene, we look forward to welcoming you back in the future should your travels bring you to the Oceanside area!

4/10 Médiocre

Catherine

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jacuzzi didn’t work not even hot and dirty no lights in pool area, drug dealers around property all night long hanging out on the stair cases ! Loud noisy neighbors kept us up all night staff even yelling and banging on the doors next to us yelling for the customers next door to us
Réponse de Kristine Gulick, Guest Relations Manager le 9 févr. 2024
Catherine, We apologize for the issues you faced during your stay. Our team is addressing the Jacuzzi malfunction, security concerns, and noise disturbances. We're committed to improving and hope you'll give us another chance. Thank you!

8/10 Bien

Jacqueline

Séjour de 2 nuits en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 9 févr. 2024
Thank you for your kind score! We look forward to welcoming you back soon!

8/10 Bien

Anthony

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed 1/27-1/28. Convenient freeway access and multiple restaurants/shopping within a couple minutes drive. The staff we interacted with were nice and personable. Hotel was clean and seemed safe, but I didn't give it a full 5 stars because it was a bit dated. It looks like there was an attempt at a renovation, but whoever's in charge was pinching pennies. Overall, I would stay there again. Just keep in mind that it's not the Ritz, but it's certainly not a slum either.
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 29 janv. 2024
Hello Anthony,Thank you for choosing to stay at our hotel and for sharing your feedback. We appreciate your positive comments about our convenient location, friendly staff, and cleanliness. We are continuously working on improvements, and your observations about the dated appearance are duly noted. We hope to provide an even better experience for our guests in the future.We look forward to welcoming you back on your next visit and we aim to exceed your expectations!

4/10 Médiocre

Yara

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was not good at all and the did not have butter for the waffles
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 29 janv. 2024
Yara,Thank you for choosing to stay at our hotel and for sharing your feedback. We apologize that our breakfast did not meet your expectations and that we were out of butter for the waffles during your visit. Your comments are valuable to us as we continuously work to enhance our guest experience. Safe Travels!

4/10 Médiocre

Joni

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 29 janv. 2024
Joni, Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We are sorry to hear that your experience fell short of your expectations. We would appreciate more details about your stay so that we can address your concerns and make necessary improvements. Please feel free to reach out to us directly with any specific feedback you have. Thank you!

8/10 Bien

Florililia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Comfortable beds, spacious and clean. It’d be nice to add more to their breakfast menu.
Séjour de 2 nuits en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 29 janv. 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We are delighted to hear that you found our beds comfortable, and you enjoyed the spacious and clean accommodations.We appreciate your suggestion regarding our breakfast menu. Guest feedback is essential to us, and we will consider your input as we continually strive to improve our offerings. We hope to welcome you back for a future stay!

4/10 Médiocre

Neomi

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms were poorly lit. They smell moldy. The floors were poorly installed. Bathrooms were old and they do not lock. Breakfast was disappointing. Only serve waffles and coffee was cold.
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 24 janv. 2024
Neomi, We apologize for any inconveniences you experienced during your stay. Your feedback regarding room lighting, odors, and bathroom locks is duly noted. We will work to address these issues. We also appreciate your comments about our breakfast and will strive to improve.Thank you for your feedback, and we hope to have another opportunity to serve you better in the future!

6/10 Satisfaisant

Cristeta

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
The building was pretty dated and definitely needs upkeep. The service was excellent though.
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 24 janv. 2024
Cristeta, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your compliments on our service, and I'm pleased to hear that our team provided you with excellent service during your visit.Regarding your comments about the building, we are continuously working on improvements and updates to enhance our guests' experience. Your input is valuable to us, and we will use it to prioritize areas that need attention.We hope to welcome you back in the future, and we aim to provide you with an even more enjoyable stay.

4/10 Médiocre

Adriana

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bathroom walls had mold.
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 24 janv. 2024
Adriana, We'd like to apologize for the issue you encountered with mold in the bathroom. Your feedback is important to us, and we take this matter seriously. Our team will address this immediately to ensure a clean and healthy environment for all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future!

6/10 Satisfaisant

Claudia

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
needs updating, hall carpets is old, the staff was friendly, the room was clean but basic, we stayed 1 night to the 1/2 marathon across the way at The Shopps so it was very convenient and near lots of restaurants & stores & freeway
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 16 janv. 2024
Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and are pleased to hear that you found our staff friendly and your room clean. We understand your comments about the need for updates, and we are continuously working to enhance our property.We hope you had a great time at the half marathon, and we look forward to welcoming you back in the future!

2/10 Horrible

Begench

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room had a broken door. We had hard time to open the room entrance door from either inside or outside. Never recommend this place. I will be asking refund.
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 16 janv. 2024
Begench, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. Rest assured that we are working to address the issue with the door to prevent any future problems for our guests. Thank you for bringing this to our attention and allowing us the opportunity to resolve.

10/10 Excellent

Marlayna

Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 16 janv. 2024
Thank you for the perfect score, Marlayna! We're so glad we could provide execellent accommodations while you were in the area. We hope to welcome you back soon!

10/10 Excellent

Michael Turnquist

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Would stay here again
Great value. The hotel was a little dated but super clean and comfortable. Everyone that worked there was super friendly. Easy location to find too.
Séjour de 1 nuit en janvier 2024
Réponse de Kristine Gulick, Guest Relations Manager le 16 janv. 2024
Thank you for sharing your positive feedback! We are delighted to hear that you found our hotel to be a great value and appreciated our clean and comfortable accommodations. It's fantastic to know that our friendly team members made your stay even more enjoyable.We take pride in providing a welcoming and clean environment for our guests, and we're thrilled that you had a comfortable stay. We hope to have the pleasure of welcoming you back in the future. Happy Travels, Michael!

8/10 Bien

Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great place,confy beds ,noiseless!
great location, overall bed confort is great, has great insulation, no outer sounds from freeway!! great rest!!!
Séjour de 2 nuits en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 16 janv. 2024
Thank you, Gabriel! We are delighted to hear that you enjoyed our great location, comfortable beds, and the insulation that provided you with a peaceful and restful night's sleep. It's our priority to ensure our guests have a comfortable and enjoyable stay, and your feedback is greatly appreciated. We hope to continue exceeding your expectations on future visits, and we look forward to welcoming you back!

10/10 Excellent

maria

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 7 janv. 2024
Thank you for the perfect score Maria! We hope you truly had a perfect stay here in Oceanside and we look forward to welcoming you back! Safe travels!

8/10 Bien

Gang

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
I can hear the steps from upstairs
Séjour de 3 nuits en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 4 janv. 2024
Gang, Thank you for choosing to stay with us and for sharing your feedback about your recent visit. We apologize for any inconvenience you experienced due to noise disturbances from the guests in the room above yours. Our team is committed to ensuring that all our guests have a peaceful and comfortable stay. In the future, please do not hesitate to contact our front desk staff if you encounter any issues during your stay. They are available 24/7 to address any concerns and help make your stay more enjoyable.We appreciate your understanding and hope you will give us another opportunity to provide you with a quieter and more comfortable stay on your next visit!

10/10 Excellent

Eduardo, La Cañada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and spacious. The shower had good water pressure.
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 16 janv. 2024
Eduardo, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room to be clean and spacious and that you enjoyed the good water pressure in the shower. Our team works hard to ensure our guests have a comfortable and pleasant stay. We hope to have the pleasure of welcoming you back on your next visit!

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Beds were Comfortable! Room overall Good! No plug outlet for alarm clock near bed! Noisy people outside with slamming car doors & talking loud at 2 AM! People in 225 above us, were walking around with boots gathering their items to leave - Too Noisy, walking back & forth at 6:30 AM!!! So not sound sleep for the night!
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 4 janv. 2024
Hi Thomas, Thank you for choosing to stay with us and for providing valuable feedback about your recent visit. We are delighted to hear that you found our beds comfortable and your room to your liking.We would like to apologize for the disturbances caused by noise from other guests during your stay. Our team is committed to ensuring that all our guests have a peaceful and restful experience, and we regret that this was not the case for you. We will make every effort to address these concerns to improve the overall guest experience. We appreciate your patience and hope to have the opportunity to host you again soon!

6/10 Satisfaisant

Lori

Voyage en famille
Les points forts : Propreté et personnel et service
Okay for a one night crash pad
One night stay while on the road. Just needed a place to crash. Two-star hotel and you get what you pay for. Easy check in. Room was clean. Bed was firm. In general, older and needs an update (old carpet for baseboards with vinyl plank flooring, peeling wallpaper). Breakfast was basic: waffles, cereal, yogurt, fruit, coffee, juice. It’s next to the freeway so expect road noise. There is a small pool and a hot tub.
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 4 janv. 2024
Lori,Thank you for choosing to stay at our hotel during your recent road trip. We appreciate your feedback and are pleased to hear that you found our check-in process easy and the room clean.We continuously strive to make improvements to enhance our guests' experience - Your comments will be considered as we plan for future updates.We're glad you were able to enjoy our breakfast offerings and take advantage of our pool and hot tub facilities.We hope to have the opportunity to host you again in the future, and we'll work hard to ensure your stay is even more comfortable! Safe travels!

6/10 Satisfaisant

Amy

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 9 févr. 2024
Amy, Thank you for your insights - we're so sorry that we did not meet expectations. Please rest assured we will share this feedback with our team to ensure improvements are made. Thanks again and we hope to have another opportunity to host when you're back in Oceanside!

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Staff quite nice but property needs help.
Location, close to Scripps, for us, was quite good. Staff very nice and accommodating, and the basics are there. However, property needs ownership to take an interest in improving repairs and aesthetics.
Séjour de 1 nuit en décembre 2023
Réponse de Kristine Gulick, Guest Relations Manager le 4 janv. 2024
We appreciate your comments about our hotel, and your feedback is valuable to us. We continually strive to improve and enhance our facilities to provide the best experience for our guests.We hope you'll consider staying with us again in the future, and we'll work diligently to make your next visit even more enjoyable.